Dear Users,
I'm writing a pieces of code in Perl to retrieve information directly
from the RT internal database.
I would like to know if there are some API provided by RT to interact
with the database,
for example retrieve the list of users and so on.
I need this informations out of the web inte
I have been tasked with migrating our RT database (MySQL) to a remote
server, connection between RT and the database server must be SSL
encrypted.
I see at [1] that DBD::mysql supports SSL, but the RT documentation
[2] seems to imply that RT only supports SSL with PostgreSQL:
$DatabaseRequire
Good day,
To request your help to know why not make sending emails to create a new
ticket and in updating data and answer the ticket.
We are just beginning to know RT version we are currently to implement is
the 4.2.9, I hope we can support.
Thanks, Greetings !!
I've been looking through the documentation on Approvals and hoped to get a
little user point of view and help. So far this isn't working.
I have a CCB queue and I've made a template named XYZ-CCB
===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: {$
Hello everyone,
I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a XLS
report (XLS dump of a search) I get the following errors in the log:
[25225] [Thu Jan 29 18:27:26 2015] [error]: Undefined subroutine
&RT::SQL::PossibleCustomFields called at
/opt/rt4/local/plugins/RT-Extens
On certain email replies the mail arrives blank to the recipient.
In syslog
Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in
concatenation (.) or string at
/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line
211.
Jan 27 09:09:37 irf RT: [12747] Failed to down
Are you using version 0.08 of the extension?
On 30 Jan 2015 5:30 am, "Boris Epstein" wrote:
> Hello everyone,
>
> I am running RT 4.2.0 on a CentOS 6 machine. Somehow whenever I run a XLS
> report (XLS dump of a search) I get the following errors in the log:
>
> [25225] [Thu Jan 29 18:27:26 2015]
On Wed, 28 Jan 2015 12:29:00 +0200 Andrius Kulbis
wrote:
> Maybe you can look through my question?
> http://requesttracker.8502.n7.nabble.com/Uploading-image-to-Image-CustomField-via-REST-td59382.html
Support on the mailing list is provided as we have time to provide it.
We support development o
On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa
wrote:
> On certain email replies the mail arrives blank to the recipient.
This is caused by failure of the HTML -> Text rendering engine. It
triggers on email (or comments/correspondence) which need to be
embedded into plain-text templates; the
On Thu, 29 Jan 2015 10:59:27 +0100 Nathan Cutler
wrote:
> I have been tasked with migrating our RT database (MySQL) to a remote
> server, connection between RT and the database server must be SSL
> encrypted.
>
> I see at [1] that DBD::mysql supports SSL, but the RT documentation
> [2] seems to i
On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
wrote:
> Is it possible to suppress the status change from open to resolved
> with a scrip or to include the scrip-induced status change in the
> result box?
Unfortunately, neither of these is possible in stock RT. Scrips can
only run _after_ a c
On Wed, 28 Jan 2015 11:53:53 + Guadagnino Cristiano
wrote:
> Unfortunately we send attachments very rarely, so I cannot exactly
> say when this behaviour started. It could be that it started from the
> day I upgraded our installation from 4.2.3 to 4.2.9 (in december), or
> later when I added/u
Is there any work around for now?
How would users know their messages went out blank?
Any suggestions would be great!
Any idea on when 4.2.10 will be released?
Thanks,
Gilbert.
On 1/29/2015 2:49 PM, Alex Vandiver wrote:
On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa
wrote:
On certain email
On Thu, 29 Jan 2015 15:01:07 -0500 Gilbert Rebeiro
wrote:
> Is there any work around for now?
Switching to HTML templates is one solution. This will only mask the
issue somewhat, however, as the plain-text alternative part will be
blank, and the text/html will appear fine.
> How would users kno
You need to upgrade to v0.08, which has explicit support for RT v4.2.
On 30 Jan 2015 7:01 am, "Boris Epstein" wrote:
> According to the PERL code (I am sorry, not sure what the official
> location for the version string is) this is RT-Extension-SearchResults-XLS
> v 0.07.
>
> Thanks.
>
> Boris.
>
Thanks for your help Alex!
Do you know if there are any DB changes involved?
Boris.
On Thu, Jan 29, 2015 at 3:38 PM, Alex Peters wrote:
> You need to upgrade to v0.08, which has explicit support for RT v4.2.
> On 30 Jan 2015 7:01 am, "Boris Epstein" wrote:
>
>> According to the PERL code (I a
I have no personal experience with the plugin but its docs seem to suggest
that none should be necessary.
On 30 Jan 2015 8:01 am, "Boris Epstein" wrote:
> Thanks for your help Alex!
>
> Do you know if there are any DB changes involved?
>
> Boris.
>
> On Thu, Jan 29, 2015 at 3:38 PM, Alex Peters
On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote:
> On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich
> wrote:
> > Is it possible to suppress the status change from open to resolved
> > with a scrip or to include the scrip-induced status change in the
> > result box?
>
> Unfortunatel
On Jan 28, 2015, at 5:27 AM, Jasper Olbrich
wrote:
>
> Hello,
>
> I want to cancel or undo the "Mark as Resolved" transaction based on the
> content of custom fields. Currently I'm using a Scrip and I'm only able to do
> the following:
>
> * access the custom fields
> * make the decision
> *
On Jan 29, 2015, at 3:05 PM, Landon Stewart wrote:
> In the action (commit) section of the Scrip:
> $self->TicketObj->Status("open");
> $self->TicketObj->Comment( Content => "Script re-opened because
> CustomFieldName is
> ".$self->TicketObj->FirstCustomFieldValue("CustomFieldName") );
Oops. S
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