Hello everyone.
I have upgraded RT system, with following changes:
FreeBSD 6.2 -> 10.1
RT 3.8.8 -> 4.2.11
Postfix 2.4.6 -> Exim 4.85
On the new system i'm having error in mail system "RFC compliant TO
required" when RT tries to send mails about my comments on mine ticket.
As far as i understan
thx for helping,
i changed the cronjobs like you said yesterday, but today i'm still getting
tickets from monday or for example friday.
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Hi Joop,
I was thinking that too and therefore even gave permissions to all. Didn’t work
either.
This morning I tried again and everything all of the sudden is working again. I
have not the slightest idea what was going on.
In any case, thanks for your answer. I will keep an eye on the installati
Dear all,
I have a queue which has some mandatory custom fields. I wish to prevent ticket
creation by email for this queue (and not any other queues) but still allow
communication between requestor and owner by email once the ticket has been
created. Is this possible? The users will be creating
Hi,
How can I change/modify either Elements/MyAssets OR User/Elements/AssetList (or
both) to show assets for ALL users, and not only the logged-in user?
Any help suggestions would be appreciated.
Thank you.
Carl van Litsenborgh
Hi Matt, and thanks for your response.
I have tried this. It still produces nothing. Here is what I added to my
RT_SiteConfig.pm:
Set($MailCommand, "mbox");
Set($SendmailPath, "/usr/lib/sendmail");
Set($SendmailArguments, "-t");
Set($OwnerEmail, "m...@workplace.com");
I have also tried:
Set
On Tue, Aug 25, 2015 at 10:00 AM, Ditri, Chris wrote:
> Hi Matt, and thanks for your response.
>
> I have tried this. It still produces nothing. Here is what I added to my
> RT_SiteConfig.pm:
>
> Set($MailCommand, "mbox");
> Set($SendmailPath, "/usr/lib/sendmail");
> Set($SendmailArguments, "-t
Hmmm... I'm unsure what is causing that for you.
When I open a console window and run the 'daily' command on it's own
("/usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket
--type daily") then ALL daily recurrence tickets get repeated, regardless of
the day of t
HI Again,
Yes, I'm using debian. No, I haven't put it in my RT_SiteConfig.d directory
because I don't want to lose track of the settings. When the config is good, I
will move them into the appropriate file and re-execute my update
update-rt-siteconfig-4. I'm trying to keep the debris out of
Ok...
After turning the debugging, I captured this from the log:
[1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for
text/html - Subjectless message (/usr/share/request-tracker4/lib/RT/I18N.pm:295)
[1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8'
On Tue, Aug 25, 2015 at 11:46 AM, Ditri, Chris wrote:
> Ok...
>
> After turning the debugging, I captured this from the log:
>
> [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for
> text/html - Subjectless message
> (/usr/share/request-tracker4/lib/RT/I18N.pm:295)
> [14
We at Reed recently sponsored an updated version of Assets, which allows
for ticket-like asset searching, and saved asset searches. You'd be able
to build a saved search that displays all assets in a catalog, with custom
display formatting to boot. This is in version 1.06, but it doesn't appear
t
Hi Matt,
There is absolutely nothing in ObjectScrips, and everything is set to NULL in
Scrips (in the database).
Are you implying that I need to make custom scrips to send routine emails
regarding tickets?
Something is different then... I definitely didn't have to do that before...
must be n
On Tue, Aug 25, 2015 at 1:43 PM, Ditri, Chris wrote:
> Hi Matt,
>
> There is absolutely nothing in ObjectScrips, and everything is set to NULL in
> Scrips (in the database).
>
> Are you implying that I need to make custom scrips to send routine emails
> regarding tickets?
> Something is differen
From: Matt Zagrabelny
Sent: Tuesday, August 25, 2015 2:55 PM
To: Ditri, Chris
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No outbound email after upgrade
On Tue, Aug 25, 2015 at 1:43 PM, Ditri, Chris wrote:
> Hi Matt,
>
> There is absolu
On Tue, Aug 25, 2015 at 3:39 PM, Ditri, Chris wrote:
>
>
> From: Matt Zagrabelny
> Sent: Tuesday, August 25, 2015 2:55 PM
> To: Ditri, Chris
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] No outbound email after upgrade
>
> On Tue, Aug 25
Hi,
I have the RT::extension::import::CSV working but having a problem with
importing in the field "Held By". Getting the error:
[warning]: Unknown asset field Held By for column Assigned User, skipping
(/opt/rt/local/plugins/RT-Extension-Assets-Import-CSV/lib/RT/Extension/Assets/Import/CSV.pm:6
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