[rt-users] which Perl version should one use with RT 4.4 on CentOS 6

Hello all, I am about to upgrade my RT 4.2 to v4.4 on a CentOS 6 machine. It appears that Perl 5.1 is barely adequate. What is the recommended version of Perl for this setup? Thanks. Cheers, Boris. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC -

[rt-users] Order of multiple transactions in request

Hi all, I would like to know what determines the order of creation when a request is translated into more than one transaction, and if this can be customized somehow. My use case: I want to add a tag [Resolved] to the subject of the resolving comment *and only that*. >From what I've seen, the

Re: [rt-users] Order of multiple transactions in request

On Mon, Mar 14, 2016 at 1:08 PM, Matt Zagrabelny wrote: > On Mon, Mar 14, 2016 at 12:03 PM, Marcos Orallo wrote: >> Hi all, >> >> I would like to know what determines the order of creation when a request is >> translated into more than one transaction, and

Re: [rt-users] Order of multiple transactions in request

On Mon, Mar 14, 2016 at 12:03 PM, Marcos Orallo wrote: > Hi all, > > I would like to know what determines the order of creation when a request is > translated into more than one transaction, and if this can be customized > somehow. > > My use case: I want to add a tag

Re: [rt-users] Order of multiple transactions in request

On Mon, Mar 14, 2016 at 1:25 PM, Marcos Orallo wrote: >> https://metacpan.org/pod/RT::Extension::AjaxPreviewScrips > > I understand this was integrated into 4.4 core? @BPS, Can you confirm the merge of AjaxPreviewScrips in 4.4? -m - RT 4.4 and RTIR Training Sessions

Re: [rt-users] Order of multiple transactions in request

Thanks Matt! El 14/3/2016 7:10 p. m., "Matt Zagrabelny" escribió: > > On Mon, Mar 14, 2016 at 1:08 PM, Matt Zagrabelny wrote:l > > > > The limitation of TxnBatch not updating the list of email recipients > > should be fixed in 4.4. Updating was in our

[rt-users] ExternalAuth and differences between WEB and Email interface RT 4.2

I'm running into a bit of a snag with ExternalAuth and the Email gateway. I have AutoCreateNonExternalUsers set to 0 as I don't want to create accounts for non validated emails. I am trying to send RT tickets via email to RT where the from email is a local account in RT. The address is valid

Re: [rt-users] Attachments don't reach database for one user

> On Mar 10, 2016, at 5:09 PM, Chanel Wheeler wrote: > > Hi all, Hi Chanel, > I have one user that has used RT for a while with no problems. Recently, her > attachments to web tickets ceased coming through. I’ve watched her add > attachments and they appear to

[rt-users] Should RT4 (4.4.0) display time sums under "the basics"?

We recently upgraded to RT 4.4.0. When our staff add time worked to a ticket, two labels appear under "The Basics," "Worked" and "Users" After the "Worked" label, there is a sum of all the time entries. After the "Users" label, a user is listed with a time value that appears to be just the

[rt-users] RT with Office 365 Outlook

We recently migrated from in house Postfix to hosted Office365 Outlook/exchange. I have been trying to figure out how to get RT to work with this setup but the only way I can see to do this is to "burn" a license or 4. With each one costing us around $20/month I would rather not do this. Has

Re: [rt-users] Unique custom fields for assets

Kenny, I haven't looked at RT 4.4 yet, so perhaps it's built in there, but it wasn't in RT 4.2. What you will need to do, if it isn't there already, is create your own extension to the Asset.pm module, call it Asset_Local.pm, and add code there to check for uniqueness and auto-populate the