> On Mar 10, 2016, at 5:09 PM, Chanel Wheeler <chanel.whee...@yavapai.us> wrote: > > Hi all, Hi Chanel,
> I have one user that has used RT for a while with no problems. Recently, her > attachments to web tickets ceased coming through. I’ve watched her add > attachments and they appear to upload successfully but there’s no trace of > them in the Attachments table. We tried multiple browsers and the same thing > happened on each. I logged in as her on my computer and still the problem > happened. Another person logged in to RT on her computer and successfully > attached items. So it’s something to do with her account. I’ve taken a look > at her user record in the db and I don’t see anything amiss. > > Any ideas on what I might try? > > We’re running RT 4.4 and use LDAP for authentication. I would start by checking the rights for these two users and how they might be different. Can the faulty user see the missing attachment’s associated comment/correspondence? If the user cannot, that is why the attachment is missing. A user needs the ShowTicketComments right to see attachments added as part of a comment. If this is not the problem, then I can investigate further. > Thanks! > chanel Thank you, Dustin
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