[rt-users] Automatically allow CCs access to tickets out of their queues?

Hi all, We just ran into a situation I expect to happen somewhat frequently. A graphics worker was CC-ed on a customer service ticket. Graphics would be overwhelmed with useless information if we gave them access to the Customer Service queue, and CS people don't care about graphics. But sometimes,

Re: [rt-users] Automatically allow CCs access to tickets out of their queues?

Please disregard the below email. The Graphics guy had been one-time CC-ed, not permanently CC-ed, and no one realized it until just now. Sorry for the pointless message. I do need to find a way to turn one-time CC into permanent, for just this reason. On Fri, Nov 25, 2016 at 3:45 PM, Alex Hall w

[rt-users] how to supply db credentials to rt-email-dashboards?

Hi list, I'm trying to run /opt/rt4/sbin/rt-email-dashboards, but am getting an error that the database credentials are not correct. They aren't, but why? If they get picked up from the configuration, they should be correct, since RT itself is running just fine. If they aren't gotten from the confi

Re: [rt-users] how to supply db credentials to rt-email-dashboards?

On Nov 25, 2016, at 2:08 PM, Alex Hall mailto:ah...@autodist.com>> wrote: Hi list, I'm trying to run /opt/rt4/sbin/rt-email-dashboards, but am getting an error that the database credentials are not correct. They aren't, but why? If they get picked up from the configuration, they should be corre