/rt/ (available for 3.0 to
3.6), to enable a new status selectable by staff to resolve a ticket after
thank you without notifying anyone.
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30
Hello,
--Am 31. August 2006 18:21:18 +0400 schrieb Ruslan Zakirov
[EMAIL PROTECTED]:
Most probably this extension has problems with selecting a text part
in a multipart email (message with attachments).
ECFV does its best, by using TransactionObj-ContentObj from the RT-API,
which RT uses
|
+--++-++-+---+---+--+
10 rows in set (0.05 sec)
Regards,
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143
Hello,
does anybody have the same performance degration on 3.6.3
SelfService/index.html or do I have to dig into our special configuration??
If the latter, does anybody have a hint where to dig into?
Dirk.
--Am 23. Januar 2007 08:39:38 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
Hello
Hi Jesse,
--Am 27. Januar 2007 03:36:24 -0500 schrieb Jesse Vincent
[EMAIL PROTECTED]:
I haven't seen it. It _does_ look like htat query is qgetting built
wrong. I wonder if changing the search to be Watcher = rather than what
it is now would make it all better.
you are right. Switching
Hello,
--Am 27. Januar 2007 22:18:04 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
you are right. Switching to Watcher instead of ( Requestor, Cc, AdminCc )
helps.
thanks Jesse for help and Ruslan for explaination.
Here is the simple patch.
Dirk.
performance_of_selfservice.patch
Hello,
in RT 3.6 after a search has been performed the Ticket/Element/Tabs added
submenus to two different menu items ('Show Results' and 'Tickets'). In the
new 3.5 style css this had the strange effect that the navigation submenu
(' First | Prev | Next | Last ') moves to the page menu
Hello,
--Am 12. Februar 2007 15:38:56 -0500 schrieb Kevin Falcone
[EMAIL PROTECTED]:
I've created a local ticket that looks something like this (by replying a
lot) and haven't been able to replicate your problem.
I, too, have reported such an error months ago. You will find the error
of the
CF is correctly filtered.
I have tried RT::FM::ArticleCollection-LimitCustomField (FIELD =
rt-mi-faq-category, VALUE = general), which does not work also, so I
think the problem is in handling this kind of limit.
Regards,
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management
Hello,
doesn't anyone see the same problem? I am quite sure now that it is in the
core of RTFM (RT::FM::ArticleCollection-LimitCustomField).
Regards, Dirk.
--Am 22. Februar 2007 12:35:54 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
Hello,
is this a known issue?
I have a CF rt-mi-faq
this with a Scrip (we don't) or create a approval
workflow (we dont) with this.
Regards,
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654
and RTFM 2.2.0RC4
Thanks for showing me that I am not alone.
Regards,
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654
___
http
Hello,
attached is a patch relative to RTFM-2.2.0RC5 which should make the pages
from RTFM much more XHTML conform.
Regards,
Dirk.
--Am 22. Februar 2007 12:39:25 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
since rt 3.6.3 now produces XHTML 1.0 strict with CSS2, I wonder if
anyone has
Hello,
sorry there is an error in the patch making create article unuseable. I
provide a corrected patch in a minute.
Dirk.
--Am 10. März 2007 16:27:27 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
attached is a patch relative to RTFM-2.2.0RC5 which should make the pages
from RTFM much more
Hello,
--Am 10. März 2007 16:49:30 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
sorry there is an error in the patch making create article unuseable. I
provide a corrected patch in a minute.
ok here is the corrected version. Sorry for that.
Dirk.
rtfm-2.2.0RC5-xhtml-v2.patch.gz
Description
.
Dirk
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help
And I wrongly used ' ' instead of '' as empty values.
attached is a patch to apply to the patched trunk.
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654
rtfm-xhtml
`,`OldReference`,`NewReference`),
KEY `Shredder2` (`Type`,`OldValue`,`NewValue`),
KEY `Transaction Order Created` (`Created`)
on CachedGroupMembers:
KEY `Shredder` (`Via`)
may help some others if this is not already folklore.
Regards,
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus
Hello
--Am 11. April 2007 11:53:22 -0400 schrieb Mathew [EMAIL PROTECTED]:
How many tickets do you typically shred per run?
50
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30
-berlin.de/~pape/rt3/patches/rt/silently_resolve-3.2.3.patch
http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/silently_resolve-3.3.patch
the latter works until 3.6.3 (and will maybe work in higher versions, too).
regards,
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie
have wrong
statistics then.
silently_resolved.patch is actually design for and only for the Thanks
szenario you mentioned.
Regards, Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0
Hi Jesse,
--Am 7. März 2007 12:33:22 -0500 schrieb Jesse Vincent
[EMAIL PROTECTED]:
How's this sound? Send me a patch to add a failing test to the RTFM test
suite and I'll dig in and fix it? :)
I do it both (after beeing very busy with other things for a long time):
patch is here
Hello Jesse,
--Am 28. April 2007 07:51:08 +0200 schrieb Dirk Pape
[EMAIL PROTECTED]:
patch is here
http://page.mi.fu-berlin.de/~pape/rt3/patches/rtfm/2.2.0RC5/artice_cf_search.patch
I had to update this patch. If you downloaded it until now, please do again.
You certainly should take
hope I've fixed the
problem you're seeing.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654
___
http://lists.bestpractical.com/cgi-bin
, Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help
want to perform it. Maybe you
place a button somewhere?
Regards, Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654
___
http
Hello,
just a warning for all not to upgrade MIME::Parser to version 5.421, this
will render rt-mailgate unfunctional as we observed here.
This is because RT::EmailParser calls the sub MIME::Parser-tmp_recycling
which happens to be deleted in 5.421
Regards,
Dirk.
Hello Jesse,
--Am 26. September 2007 00:41:48 -0400 schrieb Jesse Vincent
[EMAIL PROTECTED]:
Does this patch fix it? If so, It will make it into 3.6.5:
yes it does.
Regards,
Dirk.
___
Hello,
I observed that RT::Extension::MergeUsers overwrites
/Admin/Users/Modify.html which is not good for two reasons:
- after updating RT this modified version will be overwritten by the
original RT-version and MergeUsers looses its GUI
- the version in MergeUser is a modification from
Hello Jesse,
sorry posting this after you having 3.6.5 out, but these are only minor
corrections
Since Safari tries to be very smart with table width:auto*, I set table
width:100% on body lauyout tables on some pages.
http://page.mi.fu-berlin.de/pape/rt3/patches/rt/3.6.4/rt3.6-xhtml-2.patch
Hello,
We have rt 3.6.5; someone here has created a reminder which is owned by
Nobody. This is visible for all Watchers of this Queue on RT at a glance
(widget, which shows reminders).
But I don't see how this reminder can be resolved by anyone. If we go to
the Ticket page which the
to be redundant.
I also asked this and have been confirmed that it is a bug. I would like to
see your resolution.
Regards,
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654
Hello Darren,
for historic reason ECFV uses | as delimiter in the template. If you use
| in your regexp what you do the template will not behave as you might
expect.
You can redefine the separator ECFV uses by inserting a line at the
beginning of your scanner template, e.g.
Separator=#
Hello,
--Am 18. November 2007 22:17:42 +0300 schrieb Ruslan Zakirov
[EMAIL PROTECTED]:
Script creates schema and data. The following query must use range
search for the second table instead of 'ref'.
so this is from our site:
Reading table information for completion of table and column
There are one to three warnings left here, which I will eliminate soon,
when I am not too busy any more.
Regards, Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654
Hello,
--Am 5. Dezember 2007 10:18:05 +0100 schrieb Holger Haase
[EMAIL PROTECTED]:
this did not the trick, the attachment is stored in the ticket
But not send out per mail.
My resolve template:
-
Subject: Resolved: {$Ticket-Subject}
RT-Attach-Message:
Hello,
--Am 3. Januar 2008 14:25:24 -0800 schrieb Sean McCreadie
[EMAIL PROTECTED]:
I installed the MergeUsers Extension from Jesse and then I noticed the
patch that Dirk has put up on the mailing list. I tried to run the
patch and it didn't work. Im pretty new to this and have never tried
Hallo,
--Am 18. Januar 2008 11:22:19 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
For pragmatic kind of cf cannot be stored anywhere an mandatory
status does not depend on the pragmatic kind.
this sentence is t a sentence I think, so next try.
cfs for now have only a category (type
Hello,
for some Queues we have a couple of Custom fields to be attached to Tickets
in this Queue.
These Custom Fields are of different kind with respect to when they are
expected to get a value and whether this value is expected to change.
Let me give an example:
1. some keywords have to
/unified_user_display.patch
Regards,
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654
___
http://lists.bestpractical.com/cgi-bin
Hello Todd,
--Am 18. Januar 2008 07:52:31 -0500 schrieb Todd Chapman [EMAIL PROTECTED]:
What you want to do is going to be very difficult. If custom field
permissions checking had some context of the current ticket having it's CF
permissions checked then you could do something clean, but
'})) {
$ticket_page_tabs-{_Ca} = { title = loc('RMB'),
path = Ticket/RMB.html?id= . $id,
};
}
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel
Hello,
--Am 10. November 2008 14:15:08 + schrieb Tony A [EMAIL PROTECTED]:
My thoughts were down the lines of using dns resolution based on the IP
address. I can't really rely on the IP address itself, as this may well
have changed by the time I get round to dealing with it.
So ideally,
Hello,
--Am 11. November 2008 08:45:59 +0100 schrieb Dirk Pape
[EMAIL PROTECTED]:
I can provide the patch and the configuration line in the template for
ECFV later this day.
ok. This is ot so much later :-)
The patch can be found at
http://page.mi.fu-berlin.de/pape/rt3/patches/rt
Hello,
I updated my RT test server to 4.2.1 (from 4.2.0) and after
- stopping apache
- clearing caches
- starting apache
I see the login page, but when I login RT signals an internal error.
In the Log:
[13817] [Fri Nov 22 08:17:15 2013] [error]: encountered object '1', but
neither
-{Privileged} = $session{CurrentUser}-Privileged
-? JSON::true : JSON::false;
+? 0 : 1;
$Config-{WebHomePath} = RT-Config-Get(WebPath)
. (!$session{CurrentUser}-Privileged ? /SelfService : );
Am 22.11.2013 um 09:28 schrieb Dr. Dirk Pape p...@drdpc.de
)]
Dirk
Am 22.11.2013 um 16:55 schrieb Alex Vandiver ale...@bestpractical.com:
On Fri, 2013-11-22 at 09:28 +0100, Dr. Dirk Pape wrote:
In the Log:
[13817] [Fri Nov 22 08:17:15 2013] [error]: encountered object '1',
but neither allow_blessed, convert_blessed nor allow_tags settings
are enabled
something with the Site Configuration or with the apache
Config.
I will look into this again in the next days and see if I can spot the
difference.
Many thanks for helping anyway!
Dirk
Am 22.11.2013 um 19:50 schrieb Alex Vandiver ale...@bestpractical.com:
On Fri, 2013-11-22 at 17:22 +0100, Dr. Dirk
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