Hello,
I want to upgrade our production RT v3.8.8 to the latest v4.0.6. I un-tarred
the RT 4.0.6 kit in /opt/rt-4.0.6.
on our production RT box. I want to be able to revert back to our current
production RT v3.8.8 system if
something goes wrong. I also am willing to build a new machine for RT
...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, August 14, 2012 1:06 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] warnings from make upgrade-database from v3.8.8 to 4.0.6
On Tue, Aug 14, 2012 at 12:29:10PM -0400, Ethier, Michael wrote:
I executed make upgrade
] warnings from make upgrade-database from v3.8.8 to 4.0.6
On Tue, Aug 14, 2012 at 01:44:25PM -0400, Ethier, Michael wrote:
The new version of perl a very recent stable version 5.16.0. I just
re-installed this version of perl and all the required modules and I
still get the warnings. Should I just
Hello,
The rt-mailgate program acts differently between v 3.8.8 and v 4.0.6. The v
3.8.8 version works
fine using https, and even when I have v 4.0.6 running with the /etc/aliases
point to the v 3.8.8 version of rtmailgate, email
get sent to the queue. But the v 4.0.6 version fails with
, August 21, 2012 10:11 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt-mailgate problem - certificate verify failure ?
On 21.8.2012 15:59, Ethier, Michael wrote:
Hello,
The rt-mailgate program acts differently between v 3.8.8 and v 4.0.6.
The v 3.8.8 version works
fine
Hello,
We noticed in RT 3.8.8, legends appear inline below a chart. In RT 4.0.6, the
legend appears in a
rendered box to the right of the chart and violates the boundary of the chart
window. A problem
with this is if you put a chart on a dashboard body, it overwrites whatever is
to the right
Hello,
We just upgraded to RT 4.0.7 and I see this error below when it started up. RT
seems to operate fine.
I'm wondering it anyone else has hit this and if this is a real problem or not.
This message is repeating,
not continuously.
Thanks,
Mike
[Wed Aug 29 14:02:14 2012] [error]: Couldn't
.
All set.
Thanks,
Mike
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ethier, Michael
Sent: Wednesday, August 29, 2012 10:24 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Error in rt.log from from new upgrade to RT 4.0.7
Hi,
We have a RT 4.0.7 instance setup that can be accessed by 2 different urls.
With one url we get this message:
RT has detected a possible cross-site request forgery for this
request, because the Referrer header supplied by your browser
(prodrt.rcs.fas.harvard.edu:443) is not allowed by RT's
Hello,
We would like RT to send email such that all the requestors and cc's are
included on one email.
Right now it appears RT sends and email to each individual separately,
consequently people don't know
If others received RT's email.
Is there a way to configure RT such that everyone involved
Hello,
We are running RT 4.0.7 in production and a test instance of 4.0.18. We have
the need to flag
tickets from VIPs by comparing the incoming (on create) ticket's requestor's
email address
OR if they are member of a particular Windows AD group. If a match is found,
then
send an email to a
as
members change ?
Thanks,
Mike
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: Friday, January 17, 2014 2:48 AM
To: Ethier, Michael
Cc: rt-users@lists.bestpractical.com
Subject: Re: Need to send Big Cheese email based on requestor's email or
group
Hi,
I have a text file (exact RT scrip syntax) that sits on our RT server that I
would like to import into RT and update(overwrite) a
particular scrip's custom condition with it on a regular basis. Is this
possible ? And if yes, how ?
Thanks,
Mike
Hello,
I need to obtain the first and last name that would be part of the requestor's
email address.
For example, requestor email address comes in as:
From: Smith, Joe jsm...@mail.commailto:jsm...@mail.com
In this example I want parse out the Joe and Smith keywords and assign them
to 2
2014] [debug]: trueuser is: ethier ((eval 625):28)
Any other ideas ?
Thanks,
Mike
From: Landon Stewart [mailto:lstew...@iweb.com]
Sent: Wednesday, February 05, 2014 2:50 PM
To: Ethier, Michael
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to grab requestor's first and last
15 matches
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