And if I can jump on the bandwagon, one for the blackberry.
Kobus
Best Regards
Kobus Bensch
Fullnet Solutions LTD
07703503733
Sent from my BlackBerry® wireless device
-Original Message-
From: Joel Merrick
Sender: rt-users-boun...@lists.bestpractical.com
Date: Fri, 25 Jun 2010 08:44:34
Hi Mike
I have one. As you I was looking for a Centos one but could not find one. So I
made one. Its got 3.6.5. On it.
Kobus
Best Regards
Kobus Bensch
Fullnet Solutions LTD
07703503733
Sent from my BlackBerry® wireless device
-Original Message-
From: Mike Johnson
Sender: rt-users
to where I can change this please?
Thanks
Kobus
Best Regards
Kobus Bensch
Fullnet Solutions LTD
Sent from my BlackBerry® wireless device
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
Can anybody assist me with changing the layout of CFs when attached to a ticket
please
Best Regards
Kobus Bensch
Fullnet Solutions LTD
Sent from my BlackBerry® wireless device
-Original Message-
From: "Kobus Bensch"
Sender: rt-users-boun...@lists.bestpractical.com
Date: W
Hi
Thanks for the replies and Robert was right. After a lot of pulling hair
as a last resort i restarted my apache and it worked.
Thanks again
Kobus
Robert Long wrote:
Drew Barnes wrote:
http://wiki.bestpractical.com/view/ChangeLogo
I think the relevant line for Kobus Bensch
Hi
I saw an email from an RT user regarding unowned tickets. I have a
similar problem where it appears all users see all unowned tickets. And
search I may I am unable to find the correct combination of rights to
prevent this except for the users belonging to all groups.
I have the following
Hi Kenn
Thank you, your advise was spot on.
Kobus
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: 02 November 2007 22:20
To: Kobus Bensch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Unowned Tickets list
Kobus,
From what you've l
Hello everyone
I have been seeing this in the sendmail logs:
Mar 11 18:20:12 centos sendmail[7978]: m2BGLulV003149:
to="|/opt/rt3/bin/rt-mailgate --queue 'FSL' --action correspond --url
http://rt.comp.co.uk/";, ctladdr=<[EMAIL PROTECTED]> (8/0), delay=01:58:16,
xdelay=00:00:01, mailer=prog, pr
Hi all
I use RT 3.6.5 on Centos5. Last night I performed a rather large
yum update and since then rt stopped working. When I go to the rt
webpage it comes up with a windows asking if I want to download a file.
Can anybody help with this please.
Let em know if you need more info
Hi
Please can someone help.
Fresh install of os and rt and i get this error which ends of with the
ticket email sent but no ticket created and my RT is currently not
working. I have downloaded all the email archives and found other people
with the same error but no real solution.
Rt 3.8.1 on Cen
3.6.5.
I then moved it all to a new server and x64 arch and 3.8.1 and now I
get all of these errors.
[EMAIL PROTECTED] wrote:
Anything in the mysql logs ?
Sent via BlackBerry from T-Mobile
-Original Message-
From: Kobus Bensch - No Sig <[EMAIL PROTECTED]>
Date: Fri, 24 Oct 2008 21
Title: Fullnet Solutions Limited
No, because the previous server had the same version of MySQL as the
new one.
Ruslan Zakirov wrote:
Have you done steps from UPGRADING.mysql?
On Sat, Oct 25, 2008 at 12:08 AM, Kobus Bensch <[EMAIL PROTECTED]> wrote:
No nothing in the mys
lled at -e line 0
eval {...} called at -e line 0 (/usr/lib/perl5/5.8.8/Carp.pm:272)
[Sun Oct 26 11:21:28 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apa
0
Mobile Phone: +44 (07703) 503 733
Skype ID: fullnetsolutionsltd
Kobus Bensch: [EMAIL PROTECTED]
Information: [EMAIL PROTECTED]>
Sales Team: [EMAIL PROTECTED]
WWW: http://www.fullnet.co.uk
Registered in England & Wales, Company Number 3568937
redirecting http requests to https with a rewrite rule?
Kobus Bensch wrote:
Hi
I am currently getting this error on all messages.
There is no errors in messages or rt.log. Just maillog.
When I try
echo hello |/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk'
, you still
have to follow the upgrade instructions. Hopefully they'll consider
more clear wording in the docs in the next release!
Kobus Bensch - No Sig wrote:
Hi
Hopefully one last issue from me.
I have now sorted the EX-TEMPFAIL issue, but I have been and still am
experiencing issues where
in in unix
Hi
How can i login in unix with a user that is created in RT's web interface?
--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207
Hi
I have setup approvals following this doc:
https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html.
I would like to setup multiple approvers based on a value in a custom
field. Is this possible and if so can anybody point me in the right
direction or to a doc that I can re
Hi
I have setup approvals following this doc:
https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html.
I would like to setup multiple approvers based on a value in a custom
field. Is this possible and if so can anybody point me in the right
direction or to a doc that I can re
ed RT- activity report and I get this error "An
internal RT error has occurred. Your administrator can find more
details in RT's log files."
Please I need help.
Thank you
--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:
indly help me out.
Thank you so much
On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson
mailto:rrainey...@gmail.com>> wrote:
Thank you Kobus Bensch for your quick response
Mine is also on centos RT 4.0, when I tail -r
/opt/rt4/var/log/apache2 it says No such file or direct
https:///Reports/Activity/index.html but I get
this error
"
The page you requested could not be found
Please check the URL and try again."
Dont know if I should do the installation again.
Please help
On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch
<mailto:kobus.ben...@trust
Hi
I am in the process of creating an electronic change request system in
RT. At the moment the layout is as follows:
-
| Create new ticket
Hi
I am in the process of creating an electronic change request system in
RT. At the moment the layout is as follows:
-
| Create new ticket
.
LDS/GD-2.56.tar.gz
./Build test -- NOT OK
//hint// to see the cpan-testers results for installing this module, try:
reports LDS/GD-2.56.tar.gz
How can I over come above situation?
Can I by pass force installation?
Will there be any issue?
Thanks and Best Regards
Asanka
--
Kobus Bensch Tr
ib/perl5/site_perl/5.22.0/x86_64-linux
/usr/local/lib/perl5/site_perl/5.22.0
/usr/local/lib/perl5/5.22.0/x86_64-linux
/usr/local/lib/perl5/5.22.0
.
make: *** [testdeps] Error 1
[root@rt rt-4.2.12]#
Thanks and Regards
On Mon, 21/9/15,
(Wstat: 65280 Tests: 9 Failed: 9)
Failed tests: 1-9
Non-zero exit status: 255
Parse errors: Bad plan. You planned 11 tests but ran 9.
t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0)
Non-zero exit status: 2
Parse errors: Bad plan. You planned 1 tests but ran 0.
Files=2, Tests=9, 0
Running this command does not mean it is installed. It just tells you
which packages provides the libjpeg.so
Does the lib actually exist in
/usr/lib/libjpeg.so or /usr/lib64/libjpeg.so
On 22/09/2015 11:50, Asanka Gunasekera wrote:
yum whatprovides "*/libjpeg.so"
--
Kobus Bensc
Hi
I have written a script that looks like this:
Desc: On Change of CF
Cond: User Defined
Action: Notify AdminCCs
Template: CR Change Admin Correspond
Custom Condition: return 0 unless $self->TransactionObj->Type eq
'CustomField';
return 1;
--
Trustpay G
Hi
I have written a script that looks like this:
Desc: On Change of CF
Cond: User Defined
Action: Notify AdminCCs
Template: CR Change Admin Correspond
Custom Condition: return 0 unless $self->TransactionObj->Type eq
'CustomField';
return 1;
The Template Loo
Hi
I have now tried every setting possible. How do I give a group
permissions to see all the tickets in a particular queue, even if the
ticket owner has been changed to a person not in that group?
Thanks
Kobus
--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems
Hi
I hope someone can help.
I have RT 4.2.12 installed with Approvals. I have setup a queue with a
few CF fields for our Change Request System. On some of the fields I
have created custom scrips and templates to let that department know
that they have a CR that they need top look at and possi
Hi
I have created a customised CreateTicketInQueue.html in
/opt/rt4/local/html/SelfService but it is not picked up. The default
file in /opt/rt4/share/html/SelfService/ is still displayed. Am I
missing something?
I restarted httpd after i made the changes.
I am on RT 4.2.12 on Centos 6
Tha
Damn, sorry forgot about that. Thanks
On 06/11/2015 11:54, Torsten Brumm wrote:
Have you cleared the Mason Cache?
Von meinem iPhone gesendet
Am 06.11.2015 um 12:40 schrieb Kobus Bensch :
Hi
I have created a customised CreateTicketInQueue.html in
/opt/rt4/local/html/SelfService but it is
badaboom
On 06/11/2015 11:54, Torsten Brumm wrote:
Have you cleared the Mason Cache?
Von meinem iPhone gesendet
Am 06.11.2015 um 12:40 schrieb Kobus Bensch :
Hi
I have created a customised CreateTicketInQueue.html in
/opt/rt4/local/html/SelfService but it is not picked up. The default
--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>
--
You see, I have always had to make sure that there is an alias for the
queue in the aliases file. As far as I know it is not automatic. Unless
I just dont understand how your system is put together.
On 30/11/2015 21:55, Martin Criminale wrote:
Kobus Bensch Trustpay Global LTD email signature
Remove
--
Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.
For further
Remove
--
Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.
For further
Hi
I use Nagios and Cacti to monitor RT and the box
Ham MI-ID, Torsten Brumm wrote:
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt performance?
Response times etc? We are using a scrip at this moment which does a
wget and this pain
Well it depends on what you want to monitor
we monitor the sql perf
www perf
graph this and so on
let me know specifics and i can try and help
Ham MI-ID, Torsten Brumm wrote:
Yes we too, how do you do this exactly?
Torsten
-Original Message-
From: Kobus Bensch NF <[EMAIL PROTEC
Hi everyone
I am trying to change the logo and the link on the frontpage and the
header but for some reason it ios not working.
My
RT::LogoLinkURL http://192.168.66.1
RT::LogoURL /rt3/NoAuth/images/mtllogo.jpg
RT::LogoWidth 92
RT::LogoHeight 50
RT::MasonDataDir /var/cache/rt3/mason_data
set
Hi
Please help
How do I disable a scrip for a queue?
I dont want the on create scrip to run for a certain queue, but for the
life of me cant figure out how.
Thanks in advance
Kobus
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-u
Hi
I use 3.6.5 and all is well except when i merge tickets. When i want to
do anything with merged tickets tghe system slow down to a snail and
even times out. I then have to close and reopen browser to continue as
it will just not do anything. Can anybody help please.
Thanks
Kobus
Hi
I want to disable some global scrips for a new queue and haver tried to
follow
http://lists.bestpractical.com/pipermail/rt-users/2007-October/048215.html
but it does not work. All i get is the same scripts page.
Has anyone else tried this and if so on what version and what did you do
to
Why is this rubbish allowed on here?
On 01/03/2010 04:15, proc...@gnu-darwin.org wrote:
> Those of you who have been following mormonism on the web
> for many years will probably recognize The Radical Mormon
> publication. This was likely the first attempt to make
> a web portal for latter-day sa
Can anybody help with this as I dont have a clue of what to do and
where to do it. Some pointers would be helpful.
Thanks
Kobus
On 16/09/2010 18:41, Kevin Falcone wrote:
On Wed, Sep 15, 2010 at 10:46:40AM +, Kobus Bensch wrote:
Hello everyone
I need to change the Custom field layout
Hi Everyone
Now to start, i have downloaded all the archives for RT and searched and
searched but am unable to find a solution.
I am looking after a server that was rebooted this morning because it
was slow. Since the reboot, when you try and access rt via a browser it
comes up with a download
.
Kobus
[EMAIL PROTECTED] wrote:
> Mod_perl or fcgi ?
> Can you clear your mason cache ?
>
>
> --Original Message--
> From: Kobus Bensch - No Sig
> Sender: [EMAIL PROTECTED]
> To: rt-users@lists.bestpractical.com
> Sent: Oct 10, 2008 09:49
> Subject: [rt-users] R
Hi Everyone
Now to start, i have downloaded all the archives for RT and searched and
searched but am unable to find a solution.
I am looking after a server that was rebooted this morning because it
was slow. Since the reboot, when you try and access rt via a browser it
comes up with a download bo
Hi
Can anybody help please:
I see the following errors in my rt.log:
[Tue Oct 21 19:38:27 2008] [debug]: RT's GnuPG libraries couldn't
successfully read your configured GnuPG home directory
(/opt/rt3/var/data/gpg). PGP support has been disabled
(/opt/rt3/bin/../lib/RT/Config.pm:276)
How do i
Wheres the best place to get some opensource pgp keys creation software?
Alan Cheng wrote:
You need to create this directory "/opt/rt3/var/data/gpg" and put your
pgp keys in there.
Alan
Kobus Bensch - No Sig wrote:
Hi
Can anybody help please:
I see the following errors in
ain in detail what problem you are experiencing. Are you having
> problems installing RT and running it for the first time? Can you not access
> RT at all through a browser?
>
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kobus
arge amount of tickets. Might
> want to check some of your other logs and see what's occurring.
> Apache/mod_perl can be quite memory intensive at times depending how
> many children are setup, it will slowly grow.
>
> Kobus Bensch - No Sig wrote:
>> Hi
>>
>> I a
Hi
I have now run the actions for the upgrading rt and it still give me the
same error.
Kobus
Chaim Rieger wrote:
> Kobus Bensch wrote:
>> No, because the previous server had the same version of MySQL as the
>> new one.
> you need to upgrade the mysql schema when upgrading
Hi
I am now so sick of seeing this message and not able to sort it. Can
anyone PLEASE tell me how to sort this out once and for all?
Nov 12 21:01:44 rtserver1 sendmail[2116]: mACKtOpv031938:
to="|/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond
--url http://rt.con.com/";, ctladd
Hi
Hopefully one last issue from me.
I have now sorted the EX-TEMPFAIL issue, but I have been and still am
experiencing issues where with each click I am asked to login again.
Thanks to EX_TEMPFAIL, this has not been important, but now I need to
fix that. Any suggestions anyone please.
Thanks
K
Hi
I am still having problems with the login screen after each click and
read in the readme that it is better to use latin1 character set. My
mysql is currently using utf8. Is this part of the problem and should i
be changing the char set?
How do I go about doing that?
Kobus
Stefan Hornburg wro
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