. I suspect this this makes the e-mail
fail. This is, I suspect, a bug.
Any idea how to work around this?
Subject: [rt.racf.bnl.gov #168] Re: Test ticket with cc e-mail
From: Tomasz Wlodek via RT [EMAIL PROTECTED]
Reply-To: [EMAIL PROTECTED]
In-Reply-To: [EMAIL PROTECTED]
References: [EMAIL
I can confirm that the same thing happened to me when I disabled a group.
Wne I tried to re-enable it the group was gone. I can still find
individual tickets from this group though.
Tomasz Wlodek| tel 631-344-7448
Brookhaven Laboratory, Building 510M | fax 631-344-7616
Is it possible for a RT user to be able to see in which groups he is a
member?
Tomasz Wlodek| tel 631-344-7448
Brookhaven Laboratory, Building 510M | fax 631-344-7616
Upton NY 11973-5000 |
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I give them the right to search the ticket database? They
should be able to search the queues which give them See queue privilege.
Tomasz Wlodek| tel 631-344-7448
Brookhaven Laboratory, Building 510M | fax 631-344-7616
Upton NY 11973-5000
want users be able to search tickets, but I do not
want them to change their profile, exept password.
How to do this?
Tomasz Wlodek| tel 631-344-7448
Brookhaven Laboratory, Building 510M | fax 631-344-7616
Upton NY 11973-5000 |
On Thu, 8 Jun 2006, Tomasz
Maybe the problem is that you do not own the ticket. If I understand RT
correctly you can only assign tickets which you own. So if the ticket is
owned by nobody, then you first have to take it and then you can assign
it.
I am not usre if this helps.
Tomasz Wlodek| tel 631
to template correspondence something like
$Ticket-ListOfCc's (Does there exist a field in $Ticket which can give
list of CC's?)
Tomasz Wlodek| tel 631-344-7448
Brookhaven Laboratory, Building 510M | fax 631-344-7616
Upton NY 11973-5000
On Tue, 26 Sep 2006, Justin Lim wrote:
I noticed that when you do a quick search from the homepage of RT that it
only searchs the open tickets.
Is there a way to include ALL tickets opened/closed/resolved/etc ?
Go to tickets and use the query. Using the query builder you can search
for
On Wed, 27 Sep 2006, taan wrote:
Is it possible to search for all tickets Resolved less than 2 weeks after
Creation using ticketSQL?
thanks
Taan
I am not sure but maybe a query:
status==resolved and TimeWorked14
will do the trick.
Tom
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Our RT installation works perfectly fine, both web and e-mail. This must
be some very trivial problem which prevents us from using command line
mode.
Any hints?
Tomasz Wlodek
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I am playing with RT command line inteface. I try to create and edit
tickets in command line mode. Unfourtunately every time I try to do
something I get an error:
[EMAIL PROTECTED] ~]$ rt comment -m 'response to ticket' 1136
Password:
rt: Server error: Service Unavailable (503)
Our RT
Hi experts,
Here is the problem:
When a ticket arrives by e-mail we analyze its contents and based on
appearance of certain words in the ticket we would like to change the
ticket subject to force the incoming ticket to be appended to an existing
ticket.
Example: a ticket comes and our mail
Have a look at the '--extension' mechanism in rt-mailgate and the
$EXTENSION environment variable. Basically, you can trick RT into giving
you a per-ticket email address.
Thanks, it works.
Tom
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On Tue, 28 Nov 2006, Jesse Vincent wrote:
On Tue, Nov 28, 2006 at 12:33:13PM -0500, Tomasz Wlodek wrote:
Have a look at the '--extension' mechanism in rt-mailgate and the
$EXTENSION environment variable. Basically, you can trick RT into giving
you a per-ticket email address.
Thanks
And how do you deal with multiple user identities?
I mean: one and the same user can logon once using web certyficate and
once using RT password. How do you tell that this is the same user and
uses the same RT account? How do you map user certyficates to RT accounts?
Tom
On Wed, 29 Nov
Hi,
We use AT with older version of RT (3.4.5). Does anyone use it with RT
3.6? Does it work with the most recent RT?
Tom
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Hi,
I know that this is RT mailing list, not AT, but since AT www site is
down, and since many of RT users use AT, I thought some of you may be able
to help me.
I want to run a perl script which will loop over assets and print all
custom fields values for each asset.
This is a super
on working on such system, but instaed of opennms we are
integrating RT-AT-Nagios.
--
Tomasz Wlodek
Brookhaven Lab
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This is an AT question, but it overlaps with RT and since there is a large
number of AT users in RT community I might get help here.
I write Perl script which reads all information about an Asset. I can get
all AT specific information exept of links, owners and administrators of
an asset.
This is an AT question, but it touches RT as well, since the same problem,
how to read links between tickets, exists in RT.
It is a very, very, very easy problem for an expert (at least I think so),
but for a non expert like me it is baffling. I am struggling with it for
some time.
Let us
On Tue, 1 May 2007, Jesse Vincent wrote:
If, for the sake of argument, Best Practical were to rewrite RT, what would
you want to see in the new product?
Include AT or write your own asset tracking module which does the same
thing as AT does.
include network interface so that RT/AT
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