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Hi Alex,
I didn't check it in depth, but you may be interested in customizing this
Element using the "local" folder.
https://github.com/bestpractical/rt/blob/4.4-trunk/share/html/Ticket/Elements/ShowQueue
Also, for the links in the QueueList portlet in the dashboards, there
Sorry I wasn't clear. I'm talking about the results when you view all
tickets for a certain queue. For instance, open a ticket in the Customer
Service queue, and somewhere on that page is the queue name as a link.
Clicking that link takes you to a page listing all active tickets in that
queue. That
Hi Alex,
On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall wrote:
> Hi all,
> Where would I go to change the default format for the list of tickets shown
> when you click a queue name?
I presume you are talking about the Queue List?
Can this be done on a queue-by-queue basis, or
> only as a modifica
Hi all,
Where would I go to change the default format for the list of tickets shown
when you click a queue name? Can this be done on a queue-by-queue basis, or
only as a modification to some template in share/html? I'd like to make
some global changes, but for a few queues, have the value of a
queu