Hello,
I want change the sorting order of RT-queues, because our external customers
(unprivileged users) can see only one queue inbox. Also Unprivileged users
can create tickets only on this queue.
After a supporter is notified, that a ticket is created, this supporter log on
the server and
On Wed, 2009-02-11 at 10:10 +0100, Tariq Doukkali wrote:
Therefore I want change the sorting order of my queues so, that when a
supporter log on, he will see inbox queue on the TOP of Quick-search
tab.
I wouldn't mind seeing a Sort field added to the configuration of
queues --
Just curious why you want to create Low, Normal, High and other queues
when you have Priority field?
Anyway, you can add special portlets and instead of one QuickSearch
block you'll have three, for example:
* first one with Low, Normal
* other queues
* approvals
On Wed, Feb 11, 2009 at 3:01
On Wed, 2009-02-11 at 16:49 +0300, Ruslan Zakirov wrote:
Just curious why you want to create Low, Normal, High and other queues
when you have Priority field?
Good question! The main reason is to keep things as simple as possible
for the user. Each of the queues has appropriate defaults
JAlexson,
I, too, have wondered if there was a way to modify RT to allow a User
to select one specific Queue as the one to appear first on the
drop-down. In our installation, a User may be able to create tickets in
many queues, but 90% of these may be in one queue.
Jesse, are
I, too, have wondered if there was a way to modify RT to allow a User
to select one specific Queue as the one to appear first on the
drop-down. In our installation, a User may be able to create tickets in
many queues, but 90% of these may be in one queue.
Jesse, are there any
Jerrad,
What if two different sets of users put the ! in front of different
queues? Especially if they can creates tickets in the same queues but
want a different queue sequence? I was thinking of some sort of user
preference. Thanks.
Kenn
LBNL
On 2/11/2009 11:00 AM, Jerrad Pierce
On Feb 11, 2009, at 1:48 PM, Kenneth Crocker wrote:
JAlexson,
I, too, have wondered if there was a way to modify RT to allow a User
to select one specific Queue as the one to appear first on the
drop-down. In our installation, a User may be able to create tickets
in
many queues,
