On Fri, Jul 15, 2011 at 10:50:25AM +1000, Joanne Keown wrote:
BTW, does anyone know if the RT user manual (RT Essentials) been updated for
RT4?
O'Reilly commissions new editions based on demand. Writing to them to
express your interest is probably the easiest thing to do.
Luckily, many of
Thanks Kevin, will do.
Kind regards
Jo
Jo Keown, MBusAdmin(Mgt), MIPA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph: +61 7 3877 3399
Mobile: 0402 697 351
Email: joanne.ke...@coloradogroup.com.au
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Hi Kevin,
Thanks very much for the below.
BTW, does anyone know if the RT user manual (RT Essentials) been updated for
RT4?
Kind regards
Jo
Jo Keown, MBusAdmin(Mgt), MIPA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane QLD 4101
Ph: +61 7 3877 3399
Mobile:
On 12 Jul 2011, at 23:10, Yan Seiner wrote:
This explains why I have not been able to get this to work. :-)
I am trying to figure out some way of tagging specific transactions. I
have users who upload specific documents, or make specific comments, that
need to be tagged a certain way.
On Wed, Jul 13, 2011 at 09:10:13AM +1000, Joanne Keown wrote:
Does anyone know of a more elegant way of dealing with that number of
Tickets? Because I have to put all my CF's applying to Tickets, I
have over 20 CF's to deal with. It would be nice to be able to
arrange/group them on the screen
On Tue, Jul 12, 2011 at 09:55:21AM +1000, Joanne Keown wrote:
I'm obviously missing something. I have created a number of custom fields
and set them as
applying to Ticket Transactions, on the expectation that these would
allow me to capture
ticket data that I could both report on
On Tue, July 12, 2011 3:00 pm, Kevin Falcone wrote:
On Tue, Jul 12, 2011 at 09:55:21AM +1000, Joanne Keown wrote:
I'm obviously missing something. I have created a number of custom
fields and set them as
applying to Ticket Transactions, on the expectation that these
would allow me to
Thanks Kevin.
Does anyone know of a more elegant way of dealing with that number of Tickets?
Because I have to put all my CF's applying to Tickets, I have over 20 CF's
to deal with. It would be nice to be able to arrange/group them on the screen
so that the workflow is a bit more elegant.
