Re: [rt-users] No __TimeLeft__ value in search result
On Tue, Feb 18, 2014 at 10:10:02PM +0200, Andrius Kulbis wrote: 2014-02-18 19:48, Alex Vandiver rašė: On Tue, 2014-02-18 at 04:10 -0800, andkulb wrote: This is the time values for the ticket: Created:Tue Feb 18 13:28:25 2014 Starts: Tue Feb 18 13:28:25 2014 Started:Tue Feb 18 13:28:25 2014 Last Contact: Tue Feb 18 13:30:25 2014 Due:Wed Feb 19 00:00:00 2014 Still, the __TimeLeft__ field is always blank. What is the problem? TimeLeft is not a computed value between starts and due. It is a count of your estimate of the minutes/hours of work remaining on the ticket, which can be updated from the Basics page of the ticket. Is it possible to calculate the fields format fields? Anything is possible. There are callbacks in RT__Ticket/ColumnMap that allow you to either override __TimeLeft__ to calculate things or to add your own new code that does date math. -kevin pgpDaG7fVGXc7.pgp Description: PGP signature -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] No __TimeLeft__ value in search result
On Tue, 2014-02-18 at 04:10 -0800, andkulb wrote: This is the time values for the ticket: Created: Tue Feb 18 13:28:25 2014 Starts: Tue Feb 18 13:28:25 2014 Started: Tue Feb 18 13:28:25 2014 Last Contact: Tue Feb 18 13:30:25 2014 Due: Wed Feb 19 00:00:00 2014 Still, the __TimeLeft__ field is always blank. What is the problem? TimeLeft is not a computed value between starts and due. It is a count of your estimate of the minutes/hours of work remaining on the ticket, which can be updated from the Basics page of the ticket. - Alex -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] No __TimeLeft__ value in search result
Is it possible to calculate the fields format fields? 2014-02-18 19:48, Alex Vandiver rašė: On Tue, 2014-02-18 at 04:10 -0800, andkulb wrote: This is the time values for the ticket: Created:Tue Feb 18 13:28:25 2014 Starts: Tue Feb 18 13:28:25 2014 Started:Tue Feb 18 13:28:25 2014 Last Contact: Tue Feb 18 13:30:25 2014 Due:Wed Feb 19 00:00:00 2014 Still, the __TimeLeft__ field is always blank. What is the problem? TimeLeft is not a computed value between starts and due. It is a count of your estimate of the minutes/hours of work remaining on the ticket, which can be updated from the Basics page of the ticket. - Alex -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
