Re: Support and service levels

2020-06-22 Thread David Leangen
> What we say is: "you are all welcome, come join us, we'll try to help > as much as we can". It's very different from both "we commit to help > you" and to "you won't get any support". Ok, then let me focus on precisely this point, in the hope of nailing down some kind of agreement. > you are

Re: Support and service levels

2020-06-22 Thread Matthieu Baechler
On Sat, 2020-06-20 at 00:03 +0900, David Leangen wrote: > > Don't be afraid, debate is sane > > Thanks for the reassurance. It’s sometimes difficult in a “new” > community to know how people will take things. > > > > Commitment is just text and I don't have much trust in text. > > Well, if

Re: Support and service levels

2020-06-21 Thread Tellier Benoit
I opened the following ADR to better define "quality levels" https://github.com/apache/james-project/pull/219 Please have a look ;-) Le 21/06/2020 à 13:03, Tellier Benoit a écrit : > > > Le 19/06/2020 à 20:49, David Leangen a écrit : >> >> Hi, >> >> Please be in a good mood when you read

Re: Support and service levels

2020-06-21 Thread Tellier Benoit
Le 19/06/2020 à 20:49, David Leangen a écrit : > > Hi, > > Please be in a good mood when you read this. Words can be taken the wrong > way. I am writing this with a big smile on my face, all in good humour.  > >>> [... snipped everything ...] >> >> I agree with everything you wrote. >

Re: Support and service levels

2020-06-19 Thread David Leangen
>> Don't be afraid, debate is sane > > Thanks for the reassurance. It’s sometimes difficult in a “new” community to > know how people will take things. Right now, since I am new to the community, I don’t feel that it would be appropriate for me to debate any issue too strongly, let alone an

Re: Support and service levels

2020-06-19 Thread David Leangen
> Don't be afraid, debate is sane Thanks for the reassurance. It’s sometimes difficult in a “new” community to know how people will take things. > Commitment is just text and I don't have much trust in text. Well, if most people here think this way, then there really is no way forward with

Re: Support and service levels

2020-06-19 Thread Matthieu Baechler
On Fri, 2020-06-19 at 22:49 +0900, David Leangen wrote: > Hi, > > Please be in a good mood when you read this. Words can be taken the > wrong way. I am writing this with a big smile on my face, all in good > humour.  Don't be afraid, debate is sane > > > > [... snipped everything ...] > > > >

Re: Support and service levels

2020-06-19 Thread Michael Gooden
please take me off this list. > On Jun 19, 2020, at 8:49 AM, David Leangen wrote: > > > Hi, > > Please be in a good mood when you read this. Words can be taken the wrong > way. I am writing this with a big smile on my face, all in good humour.  > >>> [... snipped everything ...] >>

Re: Support and service levels

2020-06-19 Thread David Leangen
Hi, Please be in a good mood when you read this. Words can be taken the wrong way. I am writing this with a big smile on my face, all in good humour.  >> >>> [... snipped everything ...] > > I agree with everything you wrote. I think you are taking certain things a little too much out of

Re: Support and service levels

2020-06-19 Thread Matthieu Baechler
Hi, On Fri, 2020-06-19 at 12:39 +0300, Eugen Stan wrote: > > > [... snipped everything ...] I agree with everything you wrote. Also, I get money from working on free software and I think it would not make sense to expect free software to be funded exclusively by unpaid volunteers time. It's a

Re: Support and service levels

2020-06-19 Thread Eugen Stan
Hello David, We all have our view of the world. I am a volunteer in the Apache Software Foundation as all of us are. I signed the ICLA https://www.apache.org/licenses/icla.pdf """ 6. You are not expected to provide support for Your Contributions,except to the extent You desire to provide

Support and service levels

2020-06-15 Thread David Leangen
I am moving a comment from Benoit to this new thread: > Also I would like to differentiate the terms "offering" (what do we > deliver as part of the James project, who do it targets, and how easy > should it be to use) from the term "support" which in my view implies > "how fast you solve my