Re: [sussex_mug] iPhone update

[Catherine Hunt]

An update. I restored my iPhone within iTunes today. It's all now working well 
and is now 10.01. 

I'm puzzled that selecting 'automatically backup to iCloud' in iTunes when I 
1st got the phone has apparently not been happening. I was merrily assuming it 
was. Now know where to check on both iPhone and iPad for future reference. 

Thank you so much, Sam! You are a star. 

Best wishes 
Catherine 

Catherine Hunt 

Sent from my iPad

> On 17 Sep 2016, at 11:08, Catherine Hunt  wrote:
> 
> Hi Sam, 
> 
> Thank you! I discovered that my last backup in iTunes was 2015. I then 
> checked settings on my iPhone and discovered that it wasn't set to backup to 
> iCloud. (Yikes). Just remedied that and I've now done a successful backup. 
> 
> To reset the phone do l choose 'Reset All Settings?'
> 
> Best wishes 
> Catherine 
> 
> Catherine Hunt 
> 
> Sent from my iPad
> 
> 
> 
> Sent from my iPad
> On 16 Sep 2016, at 21:03, 'Sam - MacAmbulance' via Sussex Mac User Group 
>  wrote:
> 
>> Try iTunes menu > Preferences > Devices > remove the backup of your phone > 
>> run another backup of the phone (tick the box to encrypt the backup as it 
>> keeps your passwords working).
>> 
>> Does the phone back up to iCloud? Go to Settings > iCloud > Backup > if the 
>> latest backup is recent then fine to reset the phone and restore from the 
>> backup.
>> 
>> Regards
>> 
>> Sam
>> 
>> MacAmbulance Ltd.
>> Providing Affordable Mac/PC Support and Web Development
>> 
>> Sam Mullen
>> +44 (0)7747778022
>> i...@macambulance.co.uk
>> www.macambulance.co.uk
>> MacAmbulance Ltd. is a registered company in England & Wales, registration 
>> number 8466597
>> 
>> This email is intended solely for the addressed recipients and may contain 
>> privileged or confidential information.
>> If you have received this email in error please notify the sender and delete 
>> the email immediately.
>> 
>> 
>>> On 16 Sep 2016, at 12:03, Catherine Hunt  wrote:
>>> 
>>> Dear Smuggers,
>>> 
>>> I have not been able to install the last 2 updates on my iPhone 5S, so it's 
>>> currently 9.3.4.
>>> 
>>> I have tried to restore it in iTunes, but every time I try to back up, I 
>>> get the message that it can't be backed up because the backup was corrupt 
>>> or not compatible. It tells me to delete the backup, but when I've searched 
>>> in Settings, I can only see the backup for my iPad.  
>>> 
>>> I've tried the other things suggested by Apple - turning my Macbook and 
>>> iPhone on and off and my MacBook software is up to date. Should I just 
>>> reset my iPhone? (I'm a wimp about doing this). 
>>> 
>>> Best wishes 
>>> Catherine 
>>> 
>>>  
>>> 
>>> Sent from my iPad
>>> 
>>> -- 
>>> You received this message because you are subscribed to the Google Groups 
>>> "Sussex Mac User Group" group.
>>> To unsubscribe from this group and stop receiving emails from it, send an 
>>> email to smug+unsubscr...@googlegroups.com.
>>> To post to this group, send email to smug@googlegroups.com.
>>> Visit this group at https://groups.google.com/group/smug.
>>> For more options, visit https://groups.google.com/d/optout.
>> 
>> -- 
>> You received this message because you are subscribed to the Google Groups 
>> "Sussex Mac User Group" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to smug+unsubscr...@googlegroups.com.
>> To post to this group, send email to smug@googlegroups.com.
>> Visit this group at https://groups.google.com/group/smug.
>> For more options, visit https://groups.google.com/d/optout.
> -- 
> You received this message because you are subscribed to the Google Groups 
> "Sussex Mac User Group" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to smug+unsubscr...@googlegroups.com.
> To post to this group, send email to smug@googlegroups.com.
> Visit this group at https://groups.google.com/group/smug.
> For more options, visit https://groups.google.com/d/optout.

-- 
You received this message because you are subscribed to the Google Groups 
"Sussex Mac User Group" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to smug+unsubscr...@googlegroups.com.
To post to this group, send an email to smug@googlegroups.com.
Visit this group at https://groups.google.com/group/smug.
For more options, visit https://groups.google.com/d/optout.

Re: [sussex_mug] iPhone update

[Catherine Hunt]

Hi Sam, 

Thank you! I discovered that my last backup in iTunes was 2015. I then checked 
settings on my iPhone and discovered that it wasn't set to backup to iCloud. 
(Yikes). Just remedied that and I've now done a successful backup. 

To reset the phone do l choose 'Reset All Settings?'

Best wishes 
Catherine 

Catherine Hunt 

Sent from my iPad



Sent from my iPad
> On 16 Sep 2016, at 21:03, 'Sam - MacAmbulance' via Sussex Mac User Group 
>  wrote:
> 
> Try iTunes menu > Preferences > Devices > remove the backup of your phone > 
> run another backup of the phone (tick the box to encrypt the backup as it 
> keeps your passwords working).
> 
> Does the phone back up to iCloud? Go to Settings > iCloud > Backup > if the 
> latest backup is recent then fine to reset the phone and restore from the 
> backup.
> 
> Regards
> 
> Sam
> 
> MacAmbulance Ltd.
> Providing Affordable Mac/PC Support and Web Development
> 
> Sam Mullen
> +44 (0)7747778022
> i...@macambulance.co.uk
> www.macambulance.co.uk
> MacAmbulance Ltd. is a registered company in England & Wales, registration 
> number 8466597
> 
> This email is intended solely for the addressed recipients and may contain 
> privileged or confidential information.
> If you have received this email in error please notify the sender and delete 
> the email immediately.
> 
> 
>> On 16 Sep 2016, at 12:03, Catherine Hunt  wrote:
>> 
>> Dear Smuggers,
>> 
>> I have not been able to install the last 2 updates on my iPhone 5S, so it's 
>> currently 9.3.4.
>> 
>> I have tried to restore it in iTunes, but every time I try to back up, I get 
>> the message that it can't be backed up because the backup was corrupt or not 
>> compatible. It tells me to delete the backup, but when I've searched in 
>> Settings, I can only see the backup for my iPad.  
>> 
>> I've tried the other things suggested by Apple - turning my Macbook and 
>> iPhone on and off and my MacBook software is up to date. Should I just reset 
>> my iPhone? (I'm a wimp about doing this). 
>> 
>> Best wishes 
>> Catherine 
>> 
>>  
>> 
>> Sent from my iPad
>> 
>> -- 
>> You received this message because you are subscribed to the Google Groups 
>> "Sussex Mac User Group" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to smug+unsubscr...@googlegroups.com.
>> To post to this group, send email to smug@googlegroups.com.
>> Visit this group at https://groups.google.com/group/smug.
>> For more options, visit https://groups.google.com/d/optout.
> 
> -- 
> You received this message because you are subscribed to the Google Groups 
> "Sussex Mac User Group" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to smug+unsubscr...@googlegroups.com.
> To post to this group, send email to smug@googlegroups.com.
> Visit this group at https://groups.google.com/group/smug.
> For more options, visit https://groups.google.com/d/optout.

-- 
You received this message because you are subscribed to the Google Groups 
"Sussex Mac User Group" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to smug+unsubscr...@googlegroups.com.
To post to this group, send an email to smug@googlegroups.com.
Visit this group at https://groups.google.com/group/smug.
For more options, visit https://groups.google.com/d/optout.

Re: [sussex_mug] iPhone update

['Sam - MacAmbulance' via Sussex Mac User Group]

Try iTunes menu > Preferences > Devices > remove the backup of your phone > run 
another backup of the phone (tick the box to encrypt the backup as it keeps 
your passwords working).

Does the phone back up to iCloud? Go to Settings > iCloud > Backup > if the 
latest backup is recent then fine to reset the phone and restore from the 
backup.

Regards

Sam

MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development

Sam Mullen
+44 (0)7747778022 
i...@macambulance.co.uk 
www.macambulance.co.uk 
MacAmbulance Ltd. is a registered company in England & Wales, registration 
number 8466597

This email is intended solely for the addressed recipients and may contain 
privileged or confidential information.
If you have received this email in error please notify the sender and delete 
the email immediately.


> On 16 Sep 2016, at 12:03, Catherine Hunt  wrote:
> 
> Dear Smuggers,
> 
> I have not been able to install the last 2 updates on my iPhone 5S, so it's 
> currently 9.3.4.
> 
> I have tried to restore it in iTunes, but every time I try to back up, I get 
> the message that it can't be backed up because the backup was corrupt or not 
> compatible. It tells me to delete the backup, but when I've searched in 
> Settings, I can only see the backup for my iPad.  
> 
> I've tried the other things suggested by Apple - turning my Macbook and 
> iPhone on and off and my MacBook software is up to date. Should I just reset 
> my iPhone? (I'm a wimp about doing this). 
> 
> Best wishes 
> Catherine 
> 
>  
> 
> Sent from my iPad
> 
> -- 
> You received this message because you are subscribed to the Google Groups 
> "Sussex Mac User Group" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to smug+unsubscr...@googlegroups.com 
> .
> To post to this group, send email to smug@googlegroups.com 
> .
> Visit this group at https://groups.google.com/group/smug 
> .
> For more options, visit https://groups.google.com/d/optout 
> .

-- 
You received this message because you are subscribed to the Google Groups 
"Sussex Mac User Group" group.
To unsubscribe from this group and stop receiving emails from it, send an email 
to smug+unsubscr...@googlegroups.com.
To post to this group, send an email to smug@googlegroups.com.
Visit this group at https://groups.google.com/group/smug.
For more options, visit https://groups.google.com/d/optout.