Re: Help with Wox Pidgin plugin

[Eion Robb]

Hi Jakub,

I've not used wox before, but looking at the source code for that wox
module it looks like you create a hard-coded list of XMPP contacts in a
contact.json file which looks like [{"name":"internal name", "alias":
"friendly name", "email": "xmpp address"}...] and then it calls an xmpp:
URI handler to send the message, assuming that Pidgin is installed as the
system XMPP handler?

Not the greatest workflow to be honest, and won't work with your Telegram
use-case.  Something that used the Pidgin Dbus API to lookup current
contacts, and handled more than just XMPP would be cooler :)

Cheers,
Eion

On Mon, 12 Dec 2022 at 11:37, Jakub Fedoruk  wrote:

> Hello,
>
> I found a Wox plugin for Pidgin.
> http://www.wox.one/plugin/8
> It uses a configuration json file with values: name, ext, email, alias.
> Could you help me figure out how to make it work, where should i put
> contact id or other data to make it work? I am trying to add a telegram
> contact.
>
> --
> Regards,
> Jacob
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Re: Authenticating with undernet.org's X service

[Eion Robb]

Hi again,

Glad you got it going :)

The "enable keepalives" option is from a different plugin that lets you
turn off keepalives that are normally forced on in different protocol
plugins, to deal with unusual or problematic irc and XMPP servers. You
probably wouldnt normally need it :)

Cheers,
Eion

On Tue, 22 Nov 2022, 06:12 Kourosh P.,  wrote:

> Hi Eion,
>
> Thank you for your reply. Yes I did figure that out, I am on openSUSE and
> got the plugin installed.
> I saw that you had an option called "Enable Keepalives", which plugin does
> that belong to?  I wonder if the settings you suggested will activate if
> there is a netsplit or server reconnect.
>
> Thank you,
> Kourosh
>
>
> On Mon., Nov. 21, 2022, 01:56 Eion Robb,  wrote:
>
>> Hi Kourosh,
>>
>> You might find that there's a purple-plugin-pack package in the repo of
>> whichever distro you're using.  Otherwise, I believe extracting the tar.gz
>> and running ./configure && make && make install is needed.
>>
>> Cheers,
>> Eion
>>
>> On Mon, 21 Nov 2022 at 10:23, Kourosh P. 
>> wrote:
>>
>>> Thank you Eion for your reply,
>>> How do I "install" irc-helper on a Linux based system? Do I extract the
>>> *tar.gz file and put it somewhere?
>>>
>>> Thank you,
>>> Kourosh
>>>
>>> On Sun., Nov. 20, 2022, 14:50 Eion Robb,  wrote:
>>>
>>>> Hi there,
>>>>
>>>> After playing around with a few options, I've found the best way to
>>>> auth with undernet is to use the irc-helper plugin (in the
>>>> purple-plugin-pack) which enables extra options in the 'Advanced' tab on
>>>> the account.  After setting SASL details and Auth/nick details, it logs in
>>>> and authenticates without needing to do any buddy pounces.  My account
>>>> settings ended up looking like
>>>>
>>>>
>>>>
>>>> Hope that helps!
>>>>
>>>> Cheers,
>>>> Eion
>>>>
>>>> On Mon, 21 Nov 2022 at 05:58, Kourosh P. 
>>>> wrote:
>>>>
>>>>> Dear Pidgin support,
>>>>> Thank you for an amazing app.
>>>>>
>>>>> I am a new user with Pidgin. For the life of me I have been trying to
>>>>> figure out how to use the undernet.org's X service with the Buddy
>>>>> Pounce in
>>>>> Pidgin. Following the instructions on "How do I authenticate/identify
>>>>> with
>>>>> a buddy pounce..." every time I connect to the server, X asks "To use
>>>>> LOGIN, you must /msg x...@channels.undernet.org".
>>>>>
>>>>> How do I incorporate that in the Buddy Pounce settings as the Pidgin
>>>>> website indicates not to use "/msg " ? I have even tried to add the
>>>>> Buddy name as x...@channels.undernet.org instead of X but no success.
>>>>>
>>>>> Would appreciate your guidance.
>>>>>
>>>>> Thank you in advance,
>>>>> Kourosh
>>>>> ___
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>>>>> Want to unsubscribe?  Use this link:
>>>>> https://lists.pidgin.im/listinfo/support
>>>>
>>>>
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Re: purple-googlechat not working

[Eion Robb]

Hi!

When you say "refuses to connect" does anything show up at the bottom of
the buddy list?  Does disconnecting and reconnecting to the account (from
the Accounts->Manage Accounts screen, then tick and untick)?

Cheers,
Eion


On Wed, 12 Oct 2022 at 11:30,  wrote:

> Hi,
>
> I'm not sure how to contact the actual dev of the plugin but since day 1,
> I've had issues trying to connect pidgin to the new gchat. Sometimes when I
> bring my computer back from sleep mode, pidgin refuses to connect, or
> reconnects after hours of no connection all at once. Usually the only
> consistent way to reconnect to gchat is to restart my entire laptop, and
> even then that hasn't worked the last few days. Any ideas how to go about
> troubleshooting?
>
> Thanks!
>
> --
> If you're not part of the solution, you're precipitating.
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Re: Failing Connection

[Eion Robb]

Hi again,

The error is saying that there's some kind of problem with the
server-side.  You might want to get in contact of the admins of the XMPP
server you're trying to connect to, to try to resolve

Cheers,
Eion

On Tue, 30 Aug 2022 at 19:47,  wrote:

> Hi,
>
>
>
> there’s a message saying „Der BOSH-Verbindungsverwaltung hat Ihre Sitzung
> beendet.“ We are using the messenger in german, so I hope this error
> message is helpful. Before this message is visible the messenger is taking
> a long time of trying to connect.
>
>
>
> Thanks for responding quickly!
>
>
>
> Cheers
>
>
>
> Freundliche Grüße
>
>
>
> Eike Carstens
>
>
>
> Freie Ingenieure
>
> Langer Schwerdtfeger
>
> Partnerschaft Beratender Ingenieure mbB
>
>
>
> 040 / 181 00 140 - 8 / Zentrale - 0
>
>
>
> www.freie-ingenieure-hamburg.de
>
>
>
> Koppel 34-36
>
> 20099 Hamburg
>
>
>
> *Von:* Eion Robb 
> *Gesendet:* Dienstag, 30. August 2022 09:43
> *An:* e...@freie-ingenieure-hamburg.de
> *Cc:* support@pidgin.im
> *Betreff:* Re: Failing Connection
>
>
>
> Hi there,
>
>
>
> What error message are you seeing at the bottom of the Buddy List, when
> you try to connect to the account?
>
>
>
> Cheers,
>
> Eion
>
>
>
> On Tue, 30 Aug 2022 at 19:11,  wrote:
>
> Hello,
>
>
>
> since today we are having trouble with the Pidgin-IM.
>
> The Messenger is not able to connect. We are using the Messenger from
> different Locations, so I’m pretty sure it is not a problem with our
> network.
>
> Have You already heard of users having the same Problem today?
>
>
>
> Kind regards,
>
>
>
>
>
> Freundliche Grüße
>
>
>
> Eike Carstens
>
>
>
> Freie Ingenieure
>
> Langer Schwerdtfeger
>
> Partnerschaft Beratender Ingenieure mbB
>
>
>
> 040 / 181 00 140 - 8 / Zentrale - 0
>
>
>
>  <http://www.freie-ingenieure-hamburg.de/> www.freie-ingenieure-hamburg.de
>
>
>
> Koppel 34-36
>
> 20099 Hamburg
>
>
>
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Re: Failing Connection

[Eion Robb]

Hi there,

What error message are you seeing at the bottom of the Buddy List, when you
try to connect to the account?

Cheers,
Eion

On Tue, 30 Aug 2022 at 19:11,  wrote:

> Hello,
>
>
>
> since today we are having trouble with the Pidgin-IM.
>
> The Messenger is not able to connect. We are using the Messenger from
> different Locations, so I’m pretty sure it is not a problem with our
> network.
>
> Have You already heard of users having the same Problem today?
>
>
>
> Kind regards,
>
>
>
>
>
> Freundliche Grüße
>
>
>
> Eike Carstens
>
>
>
> Freie Ingenieure
>
> Langer Schwerdtfeger
>
> Partnerschaft Beratender Ingenieure mbB
>
>
>
> 040 / 181 00 140 - 8 / Zentrale - 0
>
>
>
>   www.freie-ingenieure-hamburg.de
>
>
>
> Koppel 34-36
>
> 20099 Hamburg
>
>
>
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Re: How to log out and create new Pidgin account

[Eion Robb]

Hi there,

You can add multiple accounts for pidgin to use at the same time through
the Accounts->Manage Accounts screen. Then click the Add button to add the
new account. This also lets you merge buddies from two different accounts
in your buddy list. Eg you might have a buddy on both Facebook and Discord,
if you merge them together then the conversation history will also be merged

If you're still getting notifications that you aren't expecting to see, it
might be because you're closing pidgin instead of quitting it. The easiest
way to do so is to right click on the Pidgin system tray icon (you might
have to expand the system tray as windows likes to collapse it by default)
and choose Quit. There's also a Quit option from the Buddies menu from the
buddy list, but you'd need the system tray to open the buddy list

Cheers,
Eion

On Sat, 20 Aug 2022, 10:36 Tabo Bat,  wrote:

> Hello. I have Pidgin on Windows 10 and I need to create a new account for a
> separate purpose than my first one.
>
> When I open Pidgin and click on Join a Chat, it only shows my original
> username. How can I create the option to be able to use multiple accounts?
>
> Also, after I close Pidgin, it often keeps reopening to show me a
> notification. How do I turn off this function?
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Re: Unable to connect

[Eion Robb]

Hi Jack,

It looks like the lightwitch.org server was down for a little while there.
Looks to be back up again now.

Cheers,
Eion

On Fri, 29 Jul 2022 at 15:18, Jack Sidebottom  wrote:

> DEBUG:
>
> (22:15:39) *util:* Writing file prefs.xml to directory
> C:\Users\Jack\AppData\Roaming\.purple
> (22:15:39) *util:* Writing file
> C:\Users\Jack\AppData\Roaming\.purple\prefs.xml
> (22:15:50) *autorecon:* do_signon called
> (22:15:50) *autorecon:* calling purple_account_connect
> (22:15:50) *account:* Connecting to account eiskr...@lightwitch.org/home.
> (22:15:50) *connection:* Connecting. gc = 084FD8C0
> (22:15:50) *dnssrv:* querying SRV record for lightwitch.org:
> _xmpp-client._tcp.lightwitch.org
> (22:15:50) *autorecon:* done calling purple_account_connect
> (22:15:50) *dnssrv:* found 1 SRV entries
> (22:15:50) *dnsquery:* Performing DNS lookup for meaveen.lightwitch.org
> (22:15:50) *dnsquery:* IP resolved for meaveen.lightwitch.org
> (22:15:50) *proxy:* Attempting connection to 172.104.16.89
> (22:15:50) *proxy:* Connecting to meaveen.lightwitch.org:5222 with no
> proxy
> (22:15:50) *proxy:* Connection in progress
> (22:16:11) *proxy:* Connecting to meaveen.lightwitch.org:5222.
> (22:16:11) *proxy:* Error connecting to meaveen.lightwitch.org:5222
> (Connection timed out.).
> (22:16:11) *proxy:* Connection attempt failed: Connection timed out.
> (22:16:11) *jabber:* Unable to connect to server: Connection timed out..
> Trying next SRV record or connecting directly.
> (22:16:11) *dnsquery:* Performing DNS lookup for lightwitch.org
> (22:16:11) *dnsquery:* IP resolved for lightwitch.org
> (22:16:11) *proxy:* Attempting connection to 93.49.206.14
> (22:16:11) *proxy:* Connecting to lightwitch.org:5222 with no proxy
> (22:16:11) *proxy:* Connection in progress
> (22:16:32) *proxy:* Connecting to lightwitch.org:5222.
> (22:16:32) *proxy:* Error connecting to lightwitch.org:5222 (Connection
> timed out.).
> (22:16:32) *proxy:* Connection attempt failed: Connection timed out.
> (22:16:32) *connection:* Connection error on 084FD8C0 (reason: 0
> description: Unable to connect)
> (22:16:32) *account:* Disconnecting account eiskr...@lightwitch.org/home
> (028D67D0)
> (22:16:32) *connection:* Disconnecting connection 084FD8C0
> (22:16:32) *connection:* Destroying connection 084FD8C0
> (22:16:38) *util:* Writing file accounts.xml to directory
> C:\Users\Jack\AppData\Roaming\.purple
> (22:16:38) *util:* Writing file
> C:\Users\Jack\AppData\Roaming\.purple\accounts.xml
>
> --
>
>
> --
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
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Re: Account recovery

[Eion Robb]

Hi Ruby,

We can only help out with Pidgin and questions relating to its use.  We
don't have any control of any servers so can't do any password resets for
you, sorry.

Cheers,
Eion

On Fri, 29 Jul 2022 at 07:21, Ruby Max  wrote:

> Hello I‘be trying to log into my Vclub acc and it’s saying password is
> wrong so they told me to reach out to you guys
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Re: Bug JABBIM CONNEXION

[Eion Robb]

Hi there,

The "Domain"/"Domaine" field should just be the hostname, eg "jabbim.pl"

Cheers,
Eion


On Thu, 28 Jul 2022 at 06:19, Poupart Tiffany 
wrote:

> Hello,
>
> I try to connect to Pidgin in XMP I had no problem before and I no longer
> know how to connect even though my account is good.
>
> I created a new account but it does not work either although it is new, can
> you help me?
>
> when validating it tells me invalid identifier even though it's a new
> account
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Re: Hello, Georgios G.

[Eion Robb]

Hi again,

You might want to have a read of
https://pidgin.im/posts/2022-05-google-talk-shutdown/

Cheers,
Eion

On Fri, 17 Jun 2022, 01:04 Georgios!,  wrote:

> Hi Eion,
>
> As you see I try 1 week, but what can I do?
>
> Best regards.
> On 16/06/2022 13:41, Eion Robb wrote:
>
> Hi there,
>
> Based on the timing of your email, are you talking about the recent
> closure of the Google GTalk servers?  If so, you'll want to move over to
> the googlechat plugin.
>
> Otherwise, if not, are you able to share what service/server you're trying
> to connect to that's failing - or maybe what the error message youre
> getting in Pidgin?
>
> Cheers,
> Eion
>
> On Sat, 11 Jun 2022 at 19:38, Georgios!  wrote:
>
>> Hello, Georgios G.
>>
>> version 2.14.10
>> about 7-8 years I have 2 account in Windows 8 and for 6 months 10, but
>> for 4-5 days I cannot connect for the same password.
>>
>> What happen? If you want, I wait for your answer.
>>
>> Best regards.
>>
>>
>> ___
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>
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Re: Hello, Georgios G.

[Eion Robb]

Hi there,

Based on the timing of your email, are you talking about the recent closure
of the Google GTalk servers?  If so, you'll want to move over to the
googlechat plugin.

Otherwise, if not, are you able to share what service/server you're trying
to connect to that's failing - or maybe what the error message youre
getting in Pidgin?

Cheers,
Eion

On Sat, 11 Jun 2022 at 19:38, Georgios!  wrote:

> Hello, Georgios G.
>
> version 2.14.10
> about 7-8 years I have 2 account in Windows 8 and for 6 months 10, but
> for 4-5 days I cannot connect for the same password.
>
> What happen? If you want, I wait for your answer.
>
> Best regards.
>
>
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Re: Pidgin stuck at "connecting" after while Windows 11

[Eion Robb]

Hi Tomas,

I've had similar struggles with Win11 - probably an updated API for network
availability in there somewhere.  As a workaround, I've edited my Pidgin
shortcut to run  "pidgin.exe -f" which makes Pidgin ignore the
online/offline status that Windows is reporting.

Hope that helps you as much as it's helped me!

Cheers,
Eion

On Tue, 14 Jun 2022 at 02:28, Tomáš Růžička  wrote:

> Hi,
> we are using Pidgin for long time but it seems that after upgrade to W11
> some computers have problem with connecting to ejabberd XMPP server.
> Pidgin starts automatically with windows login but after some time
> (minutes, hours it depends) it stuck in state "connecting" and it never
> finish. Once you switch to "offline" and "online" it is again working.
> Problem seems to show once you upgrade from W10 to W11 on some PC. What
> helped was to switch from onboard lan to USB lan. So the problem could
> be related to some eco/sleeping feature? What can we try to find out the
> problem? This also occurst on latest version 2.14.10.
>
> Thank you
>
> Tomas
>
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Re: Pidgin 2.14.8 users manual

[Eion Robb]

Hi Andrew,

Unfortunately we don't have a manual.  The closest we do have is a FAQ page
at https://developer.pidgin.im/wiki/FAQAllInOne

Cheers,
Eion


On Fri, 18 Mar 2022 at 04:57, Perez, Andrew (CIV NAVWARSYSCOM 59180) CIV
USN COMNAVWARSYSCOM (USA)  wrote:

> Is there a user manual for Pidgin 2.14.8?
>
>
>
> v/r
>
>
>
> Andrew Perez
>
>
>
> TacMobile Test Director
>
> Naval Information Warfare Center (NIWC) Atlantic
>
> Code 59180 Software Testing
>
> andrew.perez3@us.navy.mil 
>
> andrew.pe...@navy.smil.mil 
>
> W:843.218.2281
>
> Lab:843.218.6385
>
>
>
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Re: Issue with Pidgin text

[Eion Robb]

Hi there,

Pidgin itself doesn't send any text messages, but it can connect to other
companies' systems that do.  So we're not able to help.  You might want to
get in touch with your service provider, Tali, to discuss.

Cheers,
Eion

On Wed, 6 Oct 2021 at 12:48, Pangea Office  wrote:

> What does that mean? I do not understand your response. Can you please
> respond in layman terms? We do not see the issue with our inquiry.
>
> On Mon, Oct 4, 2021 at 10:57 AM  wrote:
>
>> The message's content type was not explicitly allowed
>>
>>
>>
>>
>> -- Forwarded message --
>> From: Pangea Office 
>> To: Pidgin Support List 
>> Cc:
>> Bcc:
>> Date: Mon, 4 Oct 2021 10:57:33 -0700
>> Subject: Re: Issue with Pidgin text
>> Hello,
>>
>> We use pidgin to text from our office computer through our phone line.
>> However, we noticed that one out of thirty numbers or so does not
>> receive text messages sent from pidgin. We have looked through your
>> website and forums and have not been able to locate why this is happening
>> and how to fix it. Here is some general information so you might be able to
>> assist us better:
>>
>> Our phone line provider is Teli
>>
>> One of the numbers that do not receive our texts is: 818-455-3628 and his
>> phone provider is AT It seems like for this number, our texts used to go
>> through- but now they do not at all. Please see screenshot examples of it
>> not working.
>>
>> Another number that does not receive our texts is 818-203-5799. It is
>> also AT, but we do not think the Issue is AT since we text many people
>> and the majority of our numbers work.
>>
>> You can also call us to discuss at 818-335-9916.
>>
>> Thank you,
>> [image: PIDGIN 2.PNG]
>>
>> [image: pidgin example.PNG]
>>
>> Noa
>>
>> On Fri, Oct 1, 2021 at 3:51 PM David Woolley 
>> wrote:
>>
>>> On 01/10/2021 16:58, Pangea Office wrote:
>>> > We are having an issue where our pidgin messaging is
>>> > working for all but a select few numbers. Can you help us figure out
>>> why
>>> > for certain people our messages do not deliver?
>>> > (number: 818-335-9916)
>>>
>>> You are missing rather important information, which makes me think you
>>> don't really understand what Pidgin is.  Most users of Pidgin do not use
>>> services for which a phone number has any meaning at all.  You need to
>>> tell us the service you are using.
>>>
>>> Chances are that your problem is with that service and not with Pidgin,
>>> but if you need to pursue Pidgin, you will need to provide us with error
>>> messages, and the debugging logs it produces.
>>>
>>> The only phone number based service I'm aware of is a South African one,
>>> but I haven't seen that mentioned in a long time.
>>>
>>> I've taken the developer list out of the recipients, as cross posting is
>>> a bad idea on mailing lists and this doesn't seem to be on topic there.
>>>
>>
>>
>> --
>>
>> Pangea Business Solutions Office Staff
>> Office # 818-335-9916
>>
>>
>
> --
>
> Pangea Business Solutions Office Staff
> Office # 818-335-9916
>
>
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Re: Pidgin - Corporate Testing

[Eion Robb]

Hi again,

Just to check, you're not logged into that account on any other XMPP client?

XMPP accounts can be connected to from different 'resources', and if one is
online then the account will show as online to other people.

Cheers,
Eion

On Sat, 10 Jul 2021 at 13:18, Mike Fenton  wrote:

> When setting it using the drop down. I never verified when it goes into
> auto away if it actually works.
>
> On Fri, Jul 9, 2021 at 9:17 PM Eion Robb  wrote:
>
>> Hi Mike,
>>
>> Just to check, is that when setting your status using the
>> Available/Away/Offline dropdown at the bottom of the buddylist or is that
>> when your computer is idle/hasn't been used for 5+ minutes?
>>
>> Cheers,
>> Eion
>>
>> On Sat, 10 Jul 2021 at 06:10, Mike Fenton  wrote:
>>
>>> Afternoon,
>>>
>>> I am doing some testing with your pidgin application with our company's
>>> Jabber system.
>>>
>>> I'm able to authenticate, communicate, and transfer files. However, it
>>> will
>>> not change my presence settings. It will show I am set away but other
>>> people still see me as available.
>>>
>>> Can you be of some assistance?
>>>
>>> Mike Fenton
>>> ___
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>>
>> --
>
> Mike Fenton
>
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Re: Pidgin - Corporate Testing

[Eion Robb]

Hi Mike,

Just to check, is that when setting your status using the
Available/Away/Offline dropdown at the bottom of the buddylist or is that
when your computer is idle/hasn't been used for 5+ minutes?

Cheers,
Eion

On Sat, 10 Jul 2021 at 06:10, Mike Fenton  wrote:

> Afternoon,
>
> I am doing some testing with your pidgin application with our company's
> Jabber system.
>
> I'm able to authenticate, communicate, and transfer files. However, it will
> not change my presence settings. It will show I am set away but other
> people still see me as available.
>
> Can you be of some assistance?
>
> Mike Fenton
> ___
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Re: Pidgin crashes. OTR session with xabber client!

[Eion Robb]

Hi there,

Unfortunately this looks like 2 different crashes in libraries that Pidgin
uses but doesn't support:


   1. There's a crash in Pango (text rendering library) trying to double
   free some memory.  You might want to try running Pidgin through valgrind to
   see where the memory is being free'd twice.  You'll need to send this one
   up to the Pango guys to try fix.
   2. There's a crash in the OTR plugin, something to do with an error when
   reallocating memory.   Unfortunately Pidgin doesn't support this 3rd party
   library, so you'll need to send this one to them.

To help with both of these issues, you might want to recompile all
libraries in the backtrace with debug symbols, (libpango and libgcrypt in
particular), and maybe refer to
https://developer.pidgin.im/wiki/GetABacktrace about how to extract a more
meaningful backtrace that can reveal a bit more about what's happening
behind the scenes to cause those crashes.

Cheers,
Eion

On Thu, 8 Jul 2021 at 20:26,  wrote:

> Hi,
> I'm using pidgin application on ArchLinux and pidgin-otr plugin for
> encrypted communication.
> When i'm trying to create new OTR conversation with people, who use
> xabber on Android, then app crash and give me error info in journal.
> With other IM messengers, everything is fine.
> Below is the text of the error itself.
>
> user@host ~ % uname -a
> Linux host 5.12.14-arch1-1 x86_64 GNU/Linux
>
> user@host ~ % pidgin -v
> Pidgin 2.14.5 (libpurple 2.14.5)
>
> user@host ~ % pacman -Qi pidgin
> Name: pidgin
> Version : 2.14.5-1
>
> user@host ~ % pacman -Qi libotr
> Name: libotr
> Version : 4.1.1-3
>
> user@host ~ % pacman -Qi pidgin-otr
> Name: pidgin-otr
> Version : 4.0.2-3
>
>
> Jul 08 08:15:14 host systemd-coredump[107497]: [] Process 107459
> (pidgin) of user 1000 dumped core.
>
> Stack trace of thread
> 107459:
> #0  0x7ffb580a9d22
> raise (libc.so.6 + 0x3cd22)
> #1  0x7ffb58093862
> abort (libc.so.6 + 0x26862)
> #2  0x7ffb580ebd28
> __libc_message (libc.so.6 + 0x7ed28)
> #3  0x7ffb580f392a
> malloc_printerr (libc.so.6 + 0x8692a)
> #4  0x7ffb580f7bbc
> _int_realloc (libc.so.6 + 0x8abbc)
> #5  0x7ffb580f8ef6
> realloc (libc.so.6 + 0x8bef6)
> #6  0x7ffb53e53de5
> n/a (libotr.so.5 + 0xade5)
> #7  0x7ffb5717d3e5
> n/a (libgcrypt.so.20 + 0x143e5)
> #8  0x7ffb5717dab5
> n/a (libgcrypt.so.20 + 0x14ab5)
> #9  0x7ffb5717eac6
> n/a (libgcrypt.so.20 + 0x15ac6)
> #10 0x7ffb5718034e
> n/a (libgcrypt.so.20 + 0x1734e)
> #11 0x7ffb57178390
> gcry_sexp_build (libgcrypt.so.20 + 0xf390)
> #12 0x7ffb53e4fd40
> otrl_privkey_verify (libotr.so.5 + 0x6d40)
> #13 0x7ffb53e588f2
> n/a (libotr.so.5 + 0xf8f2)
> #14 0x7ffb53e5a057
> otrl_auth_handle_revealsig (libotr.so.5 + 0x11057)
> #15 0x7ffb53e56605
> otrl_message_receiving (libotr.so.5 + 0xd605)
> #16 0x7ffb53e867f1
> n/a (pidgin-otr.so + 0x87f1)
> #17 0x7ffb5843517f
> purple_marshal_BOOLEAN__POINTER_POINTER_POINTER_POINTER_POINTER
> (libpurple.so.0 + 0x9517f)
> #18 0x7ffb58433f95
> purple_signal_emit_vargs_return_1 (libpurple.so.0 + 0x93f95)
> #19 0x7ffb584340ff
> purple_signal_emit_return_1 (libpurple.so.0 + 0x940ff)
> #20 0x7ffb58432539
> serv_got_im (libpurple.so.0 + 0x92539)
> #21 0x7ffb53cafeac
> jabber_message_parse (libjabber.so.0 + 0x40eac)
> #22 0x7ffb53cb1c35
> n/a (libjabber.so.0 + 0x42c35)
> #23 0x7ffb5766e4bd
> n/a (libxml2.so.2 + 0x484bd)
> #24 0x7ffb576755c9
> n/a (libxml2.so.2 + 0x4f5c9)
> #25 0x7ffb576765a0
> xmlParseChunk (libxml2.so.2 + 0x505a0)
> #26 0x7ffb53cb213f
> 

Re: Strange behavior since Hangouts went to Chat

[Eion Robb]

Hmm. That's really strange. There's been some issues related to the 429
errors that can make it reconnect and download history again, but it
normally has the right time on it, not the current time.

To completely avoid the question, I'm working on a new plugin for Google
Chat at https://github.com/EionRobb/purple-googlechat Efforts are focused
more on getting the new one working rather than fixing the old one, sorry.

Cheers,
Eion


On Wed, 7 Jul 2021, 04:01 Phil Smith III,  wrote:

> I'm using the Hangouts plugin. Since it reverted to Chat, the only change
> I've seen is that when I first start a session after firing up Pidgin, the
> first IM I sent winds up at the *top* of the history, and all the history
> has the current timestamp.
>
>
>
> So if the history was:
>
> (11:34:21 AM) Phil Smith III:
>
> Mornin', Ralph
>
> (11:41:00 AM) Ralph:
> Mornin', Sam
>
>
>
> When I fire up Pidgin at 12:01:01 and send "Hello", I wind up with:
>
> (12:01:01 AM) Phil Smith III:
>
> Hello
>
> (12:01:01 AM) Phil Smith III:
>
> Mornin', Ralph
>
> (12:01:01 AM) Ralph:
> Mornin', Sam
>
>
>
> If it's just these few IMs, it's not that confusing, but of course it isn't
> ever that few-so it just looks like the first IM didn't go.
>
>
>
> Is this something anyone else is seeing?
>
>
>
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Re: SSL Connection failed

[Eion Robb]

Hi again,

Looking at the logs it's showing that you're being blocked from the server

(11:31:41) proxy: Error connecting to lightwitch.org:5222 (Connection timed
out.).

I can access their server ok from here.

You might have tripped some kind of anti spam protection or something like
that. You'll need to get in contact with the lightwitch.org server admins
and see if they're blocking your ip?

Cheers,
Eion

On Sun, 13 Jun 2021, 04:39 Jack Sidebottom,  wrote:

> Attached latest debug after having done warm boot and cold boot. I have no
> idea how/where to find any info re: SSL or NSS/TLS errors other than this
> debug report. If you can tell me how to find those errors I will try.
> On 6/12/2021 03:55, Eion Robb wrote:
>
> Hi Jack,
>
> You might get more info out of the Help->Debug Window as you reconnect.
> (Although, when I try to connect to the lightwitch.org xmpp server from
> here, I'm getting a certificate for aria-net.org instead of lightwitch.org
> so not sure what's going on there.)
>
> If you're able to attach any SSL or NSS/TLS errors then we can have a look
> and try work out next steps (might be something that can be resolved by
> configuring the Tools->Plugins->NSS Preferences  plugin)
>
> Cheers,
> Eion
>
> On Sat, 12 Jun 2021 at 12:15, Jack Sidebottom  wrote:
>
>> Have attached debug log so you can see exactly what is happening.
>>
>> Win 7, 5 gig cable internet connection (on-line for several days now).
>> Closed screensaver and found Pidgin disconnected with
>> "eiskr...@lightwitch.org/home disconnected" and notice of new 2.14.5
>> version. Installed new version, tried to start Pidgin, get "SSL
>> Connection failed"
>>
>> What do I do now? Everything else is fully functional.
>>
>>
>>
>> --
>> This email has been checked for viruses by Avast antivirus software.
>> https://www.avast.com/antivirus
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>
>
>
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Re: SSL Connection failed

[Eion Robb]

Hi Jack,

You might get more info out of the Help->Debug Window as you reconnect.
(Although, when I try to connect to the lightwitch.org xmpp server from
here, I'm getting a certificate for aria-net.org instead of lightwitch.org
so not sure what's going on there.)

If you're able to attach any SSL or NSS/TLS errors then we can have a look
and try work out next steps (might be something that can be resolved by
configuring the Tools->Plugins->NSS Preferences  plugin)

Cheers,
Eion

On Sat, 12 Jun 2021 at 12:15, Jack Sidebottom  wrote:

> Have attached debug log so you can see exactly what is happening.
>
> Win 7, 5 gig cable internet connection (on-line for several days now).
> Closed screensaver and found Pidgin disconnected with
> "eiskr...@lightwitch.org/home disconnected" and notice of new 2.14.5
> version. Installed new version, tried to start Pidgin, get "SSL
> Connection failed"
>
> What do I do now? Everything else is fully functional.
>
>
>
> --
> This email has been checked for viruses by Avast antivirus software.
> https://www.avast.com/antivirus
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Re: Pidgin WIBNI or option I'm just not finding

[Eion Robb]

Sorry about that. Behind the scenes there's two different buddy lists on
Hangouts and they end up fighting with each other when the account
reconnects

As a workaround, you can use
https://github.com/EionRobb/pidgin-ignore-nickchange which suppresses those
messages

On Thu, 15 Apr 2021, 01:58 Phil Smith III,  wrote:

> When my ISP is flaky, as happens from time to time, it'll disconnect and
> reconnect repeatedly. When it does so, I wind up with IM windows full of
> sequences like this:
>
> (4:02:44 AM)
>
> 106452616995561063094 is now known as xx.
>
>
>
> (4:02:45 AM)
>
> 106452616995561063094 is now known as YYY.
>
>
>
> (7:14:00 AM)
>
> 106452616995561063094 is now known as xx.
>
>
>
> (7:14:00 AM)
>
> 106452616995561063094 is now known as YYY.
>
>
>
> (7:36:57 AM)
>
> 106452616995561063094 is now known as xx.
>
>
>
> Is there a way to suppress those? These appear for Google Hangouts users,
> though not all such, which is odd. All are aliased; I'd have said they were
> all set up the same, but something appears to be different.
>
>
>
> In case anyone wonders, the problem is that this noise makes it easy to
> miss
> actual IMs of significance (typically from my wife, which is Bad).
>
>
>
> Thanks for any suggestions!
>
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Re: Hangouts ssl error

[Eion Robb]

Hi Rodney,

Glad to hear that worked for you :)

Unfortunately it wasn't picked up by Mozilla until it was already released,
as they added in a 'compat mode' flag into Firefox that masked the problem
for them, but broke every other app that uses NSS.

If you're interested, you can read a bit more about the bug at
https://bugzilla.mozilla.org/show_bug.cgi?id=1672703

Cheers,
Eion

On Fri, 30 Oct 2020 at 10:42, Rodney D. Myers 
wrote:

> That worked, once I found the plugin and enabled it
>
> Thank you
>
> On 10/29/20 5:35 PM, Eion Robb wrote:
> > There was a bug introduced in the most recent version of libnss that
> > prevents it talking to most servers with SSL. It's fixed in an
> > unreleased version of nss
> >
> > As a workaround (assuming this is the problem you're getting) you can
> > limit the max version of TLS in the Tools->Plugins->NSS Preferences
> > config screen to TLS 1.2
> >
> > Hopefully that helps resolve the issue, but if not please let us know
> > and we can start down the path of getting more debug details
> >
> > Cheers,
> > Eion
> >
> > On Fri, 30 Oct 2020, 09:09 Rodney D. Myers,  > <mailto:rodneymyer...@yahoo.com>> wrote:
> >
> > On 10/29/20 3:19 PM, Wade Smart wrote:
> > > Wouldnt that depend on the service you are using?
> > > -- Registered Linux User: #480675 Registered Linux Machine: #408606
> > > Linux since June 2005 On Thu, Oct 29, 2020 at 1:30 PM Rodney D.
> Myers
> > > mailto:rodneymyer...@yahoo.com>> wrote:
> > >> Has anyone else started getting;
> >
> > XMPP, which was the default when I set it up.
> >
> > using void linux, if that matters
> >
> > --
> > Rodney D. Myers mailto:wg4...@arrl.net>> - wg4usa
> >
> > They that can give up essential liberty to obtain a
> > little temporary safety deserve neither liberty nor safety.
> > Ben Franklin - 1759
> >
> > ___
> > Support@pidgin.im <mailto:Support@pidgin.im> mailing list
> > Want to unsubscribe?  Use this link:
> > https://lists.pidgin.im/listinfo/support
> >
>
>
> --
> Rodney D. Myers  - wg4usa
>
> They that can give up essential liberty to obtain a
> little temporary safety deserve neither liberty nor safety.
> Ben Franklin - 1759
>
>
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Re: Hangouts ssl error

[Eion Robb]

There was a bug introduced in the most recent version of libnss that
prevents it talking to most servers with SSL. It's fixed in an unreleased
version of nss

As a workaround (assuming this is the problem you're getting) you can limit
the max version of TLS in the Tools->Plugins->NSS Preferences config screen
to TLS 1.2

Hopefully that helps resolve the issue, but if not please let us know and
we can start down the path of getting more debug details

Cheers,
Eion

On Fri, 30 Oct 2020, 09:09 Rodney D. Myers,  wrote:

> On 10/29/20 3:19 PM, Wade Smart wrote:
> > Wouldnt that depend on the service you are using?
> > -- Registered Linux User: #480675 Registered Linux Machine: #408606
> > Linux since June 2005 On Thu, Oct 29, 2020 at 1:30 PM Rodney D. Myers
> >  wrote:
> >> Has anyone else started getting;
>
> XMPP, which was the default when I set it up.
>
> using void linux, if that matters
>
> --
> Rodney D. Myers  - wg4usa
>
> They that can give up essential liberty to obtain a
> little temporary safety deserve neither liberty nor safety.
> Ben Franklin - 1759
>
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Re: Question

[Eion Robb]

Hi Justin,

>From the buddy list, if you open Tools->Privacy, you can adjust the privacy
settings for each of your accounts, including the list of users who you've
blocked.  Once you find someone, you can click on them, then click the
Remove button from the bottom of the window

Cheers,
Eion

On Fri, 23 Oct 2020 at 07:26, Justin Mcquay  wrote:

> Hi how do i unblock someone that is blocked on pidgin?
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Re: Skype login not working -- the dreaded Magic T-Value

[Eion Robb]

Hi again,

The Hangouts 429 (rate limit exceeded) issue is a separate one again (I had
a link just a second ago to the github issue tracker, but lost it again,
sorry), and can happen if you re-authenticate too many times in an hour -
we do a lot of requests at login to build up conversation and buddy
history, which can easily push things over the limit.  You might have
inadvertently run into it when reconnecting to the Hangouts account after
installing the Skype plugin.

Cheers,
Eion


On Tue, 25 Aug 2020 at 11:26, Phil Smith III  wrote:

> And after leaving the machine for a half hour, came back and it's logged
> in. So perhaps this was just Google burping.
>
> -Original Message-
> From: Phil Smith III [mailto:phs...@gmail.com]
> Sent: Monday, August 24, 2020 6:04 PM
> To: 'Eion Robb' 
> Cc: 'Pidgin Support List' 
> Subject: RE: Skype login not working -- the dreaded Magic T-Value
>
> Wait, my mistake: it's setting Alternative Login method that works. Still
> fails without that. But at least I can connect. Dumb me, changed two things
> at once, then realized later.
>
> But still getting the error 429 from Hangouts. But now I'm even more
> confused: going back to previous dll didn't help (and why would Skype DLL
> break Hangouts?). So is something ELSE borked now?!
>
> Yeah, I'm getting that same error on another machine, which I haven't
> touched. So it's not the Skype DLL (phew, that made no sense, of course).
>
> But native Hangouts works OK still, can send/receive just fine.
>
> -Original Message-
> From: Phil Smith III [mailto:phs...@gmail.com]
> Sent: Monday, August 24, 2020 5:52 PM
> To: 'Eion Robb' 
> Cc: 'Pidgin Support List' 
> Subject: RE: Skype login not working -- the dreaded Magic T-Value
>
> Hmm. Well, if this means the one in a .zip file, dated 8:47PM tonight,
> then the good news is, it seems to fix Skype. The bad news is, it breaks
> Hangouts.
>
> Error seems to be:
> Connection error on 054584E0 (reason: 0 description: Invalid HTTP response
> code (429))
>
> Full debug log attached.
>
> -Original Message-
> From: Support [mailto:support-boun...@pidgin.im] On Behalf Of Eion Robb
> Sent: Monday, August 24, 2020 5:39 PM
> To: Phil Smith III 
> Cc: Pidgin Support List 
> Subject: Re: Skype login not working -- the dreaded Magic T-Value
>
> Hi Phil,
>
> The issue to follow for this is
> https://github.com/EionRobb/skype4pidgin/issues/656
> There's a dll with a fix buried near the bottom of the comments, but the
> gist is that using the 'Use alternative login method' setting is always
> preferred, since it's less unreliable (although not everyone has been able
> to use it because of an 'profile accrual required' error message -
> something to do with not having a skype+microsoft merged account)
>
> Just waiting to get more feedback on that fix before I push out a 1.7 of
> the plugin later tonight
>
> Cheers,
> Eion
>
>
>
> On Tue, 25 Aug 2020 at 08:52, Phil Smith III  wrote:
>
> > This has happened before, but following the flowchart always fixed it.
> > I've done that, logged in on the web using Private Browsing, etc. I'm not
> > using two-step auth. No change. Nothing fancy in password: it's ten
> > characters, but all alphanumeric. I installed the latest DLL; no change.
> >
> >
> >
> > I've attached a debug log, as Word so as to preserve the colors etc.; can
> > resend as .txt if that's too Evil.
> >
> >
> >
> > Any ideas?
> >
> > --
> >
> > ...phsiii
> >
> >
> >
> > P.S. I'm finally resubscribed! Took a few tries - the confirmations
> > weren't showing up for some reason. Including in gmail.
> >
> > ___
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Re: Skype login not working -- the dreaded Magic T-Value

[Eion Robb]

Hi Phil,

The issue to follow for this is
https://github.com/EionRobb/skype4pidgin/issues/656
There's a dll with a fix buried near the bottom of the comments, but the
gist is that using the 'Use alternative login method' setting is always
preferred, since it's less unreliable (although not everyone has been able
to use it because of an 'profile accrual required' error message -
something to do with not having a skype+microsoft merged account)

Just waiting to get more feedback on that fix before I push out a 1.7 of
the plugin later tonight

Cheers,
Eion



On Tue, 25 Aug 2020 at 08:52, Phil Smith III  wrote:

> This has happened before, but following the flowchart always fixed it.
> I've done that, logged in on the web using Private Browsing, etc. I'm not
> using two-step auth. No change. Nothing fancy in password: it's ten
> characters, but all alphanumeric. I installed the latest DLL; no change.
>
>
>
> I've attached a debug log, as Word so as to preserve the colors etc.; can
> resend as .txt if that's too Evil.
>
>
>
> Any ideas?
>
> --
>
> ...phsiii
>
>
>
> P.S. I'm finally resubscribed! Took a few tries - the confirmations
> weren't showing up for some reason. Including in gmail.
>
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Re: Problem with Ubuntu 20.04

[Eion Robb]

(please include the support mailing list, so that other people can help if
they know better, and so that others can find the information if they have
the same issue in the future)

Hi Todd,

Thanks for sending through the debug log :)

According to
https://developer.mozilla.org/en-US/docs/Mozilla/Projects/NSS/SSL_functions/sslerr.html
the "12279" error means "SSL_ERROR_UNSUPPORTED_VERSION" and "Peer using
unsupported version of security protocol.  On a client socket, this means
the remote server has attempted to negotiate the use of a version of SSL
that is not supported by the NSS library, probably an invalid version
number."

You might want to have a look at the NSS Preferences plugin (in
Tools->Plugins) to configure a higher maximum allowed version of TLS, or
compare the settings between the two machines.

Cheers,
Eion



On Tue, 4 Aug 2020 at 01:13, Todd  wrote:

> Hi,
> I really appreciate your response.
> The handshake error is as follows:
>
> (08:07:05) *nss:* Handshake failed (-12279)
>
> The entire log is attached; hopefully it is helpful.
> Thanks
>
>
>
> On 8/1/20 10:32 PM, Eion Robb wrote:
>
> Hi Todd,
>
> There can be a few causes of "SSL Handshake Failed", the specific error
> number will reveal which cause is happening in this case.  If you open the
> debug log (from the buddy list, Help->Debug Window) then try to reconnect
> to the account, you should get a "SSL Handshake Failed" error with a
> (-1234) code in there, starting with the negative sign.
>
> If you could let us know which error code it is you're getting, or attach
> the last few lines from the debug log, including that error, then we can
> probably point you in the right direction.
>
> Cheers,
> Eion
>
>
> On Sat, 1 Aug 2020 at 02:13, Todd  wrote:
>
>>
>> Hi, I've been using Pidgin for many years with my companies private
>> JABBER server.  (with self-signed certificate)
>>
>> I upgraded recently to the latest Ubuntu LTS version 20.04 and since
>> then Pidgin will not connect.  I've double checked my password, jabber
>> server address, etc and I get "SSL HANDSHAKE FAILED"  .  I know the
>> issue is likely it is not receiving the self signed certificate from the
>> server.
>> The odd thing is the previous version was Ubuntu 19.10 and the same
>> version of Pidgin worked 100%.  I still have version 19.10 on my laptop
>> and Pidgin works great, connects every time.  Before connecting it ask
>> about the unsigned certificate; so it is receiving it from the jabber
>> server. But this does not happen on Ubuntu 20.04.  Both version of
>> Pidgin is 2.13.0  (libpurple 2.13.0)
>>
>> Any help would be greatly appreciated!
>> Thanks
>>
>>
>>
>>
>> --
>>
>> *Todd Nunley*
>>
>> *ServRight*
>>
>> *Member Services Manager*
>>
>> Office 800.642.6015 x0155
>>
>> Direct 703.342.0155
>>
>> tnun...@servright.com
>>
>>
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>
>
> --
>
> *Todd Nunley*
>
> *ServRight*
>
> *Member Services Manager*
>
> Office 800.642.6015 x0155
>
> Direct 703.342.0155
>
> tnun...@servright.com
>
>
>
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Re: Problem with Ubuntu 20.04

[Eion Robb]

Hi Todd,

There can be a few causes of "SSL Handshake Failed", the specific error
number will reveal which cause is happening in this case.  If you open the
debug log (from the buddy list, Help->Debug Window) then try to reconnect
to the account, you should get a "SSL Handshake Failed" error with a
(-1234) code in there, starting with the negative sign.

If you could let us know which error code it is you're getting, or attach
the last few lines from the debug log, including that error, then we can
probably point you in the right direction.

Cheers,
Eion


On Sat, 1 Aug 2020 at 02:13, Todd  wrote:

>
> Hi, I've been using Pidgin for many years with my companies private
> JABBER server.  (with self-signed certificate)
>
> I upgraded recently to the latest Ubuntu LTS version 20.04 and since
> then Pidgin will not connect.  I've double checked my password, jabber
> server address, etc and I get "SSL HANDSHAKE FAILED"  .  I know the
> issue is likely it is not receiving the self signed certificate from the
> server.
> The odd thing is the previous version was Ubuntu 19.10 and the same
> version of Pidgin worked 100%.  I still have version 19.10 on my laptop
> and Pidgin works great, connects every time.  Before connecting it ask
> about the unsigned certificate; so it is receiving it from the jabber
> server. But this does not happen on Ubuntu 20.04.  Both version of
> Pidgin is 2.13.0  (libpurple 2.13.0)
>
> Any help would be greatly appreciated!
> Thanks
>
>
>
>
> --
>
> *Todd Nunley*
>
> *ServRight*
>
> *Member Services Manager*
>
> Office 800.642.6015 x0155
>
> Direct 703.342.0155
>
> tnun...@servright.com
>
>
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Re: Stopping entering/leaving messages

[Eion Robb]

Hi Robert,

Have you tried the "Join/Part Hiding" plugin in Tools->Plugins?

Cheers,
Eion

On Wed, 29 Jul 2020, 23:03 Robert Moskowitz,  wrote:

> Speaking about newbie questions...
>
> I am on the IETF108 jabbers.  All week long.
>
> Like right now, a...@jabber.ietf.org
>
> Problem is there are 40+ people in the meeting and for many reasons in
> the chat window I keep getting people leaving and joining the room.
>
> How do I stop these messages so I can actually see real chats?
>
> thanks
>
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Re: blocking a request

[Eion Robb]

Hi Steve,

Which protocol are you seeing this with (XMPP, Skype, IRC, something
else)?  Depending on the protocol, there could either be a bug that it's
not listening to the 'deny' request (I know that the Steam plugin has this
issue at the moment), or that it's not looking at the block list.

Cheers,
Eion

On Fri, 10 Jul 2020 at 04:19, Steven Weinstein  wrote:

> Hi. I've been using Pigdin for years. Really like it.
>
> Over the last few weeks, I keep getting an Auth request from a "Ada
> Cabrera". I don't know them and have rejected their Auth request a handful
> of times but every few days another Auth request appears. I've put "Ada
> Cabrera" in my blocked users list but still the requests get through. Do I
> need to put something beside "Ada Cabrera" in the blocked list, maybe some
> kind of user id?
>
> Thanks,
> Steve
> --
> Steve
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Re: XMPP group chat colors

[Eion Robb]

Hi Adam,

Colours for usernames in chats are hard-coded in Pidgin and won't be picked
up from the server:
https://bitbucket.org/pidgin/main/src/release-2.x.y/pidgin/gtknickcolors.h
- for the first 24 colours and
https://bitbucket.org/pidgin/main/src/release-2.x.y/pidgin/gtkconv.c#lines-10294
- for generating the next 196

https://bitbucket.org/pidgin/main/src/release-2.x.y/pidgin/gtkconv.c#lines-173:191
is the algorithm used for turning a nickname into a colour

Cheers,
Eion

On Tue, 2 Jun 2020 at 11:27, Adam Berti  wrote:

> Hi All! Wondering if anyone can point me in the wrong direction. I’m got a
> setup going with Openfire XMPP Server and Pidgin as the client. The
> challenge we have run into is we use this in a setup where the user names
> are colors to represent the room and where they are. But because the group
> chat seems to have a mind of it’s own (algorithms), users are assigned
> colors which can’t be changed.
>
> The issue is when the user red chats and their name is in purple. And
> purple is chatting and their name is in blue. And blue is chatting and
> their name is in brown. I Think you get the idea.
>
> I’ve been doing some reading – sounds like this is maybe in development
> for the XMPP code, but I’m wondering if there’s some theme or something we
> can do to overcome this now, besides renaming our rooms!
>
> Thanks.
> Adam
>
>
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Re: Recent error.

[Eion Robb]

Hi Glenn,

As per
https://github.com/dequis/purple-facebook/issues/486#issuecomment-636427990
try increasing the "Buddy list sync interval" number :)

Cheers,
Eion

On Mon, 1 Jun 2020 at 05:22, Glenn Burkins  wrote:

> Greetings!
>
> I've been using Pidgin for some time now and recently started getting a
> connection error stating "The action attempted has been deemed abusive
> or is otherwise disallowed". I click on the button labelled "Re-enable"
> and the connection is restored. After some period of time the error
> again appears.
>
> Steps I've taken: I uninstalled Pidgin and removed all traces of the
> app, plugins and logs from my system. I then downloaded and installed
> the pidgin-2.13.0 client. I am using pidgin for Facebook so I downloaded
> the libfacebook.dll and libjson-glib-1.0.dll files into the appropriate
> directories for pidgin to use them. I then configured my Facebook
> account (Pidgin Account Management). I did not add or enable any other
> plugins. All appeared to go well and pidgin connected to my account.
> However, the error yet appears.
>
> Any assistance you could provide me would be greatly appreciated (I
> really enjoy Pidgin)!
>
> Glenn
>
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Re: Migrating configuration across systems

[Eion Robb]

Hi Robert,

The .purple directory holds everything about your account that you would
need.  Since it's possible for Pidgin to load config from a different
folder with command line options, maybe double check what folder is being
used by Pidgin by first opening up the debug log (Help->Debug Window) then
opening the preferences screen (Tools->Preferences), make a change to a
setting then change it back, then wait for the " util: Writing file
prefs.xml to directory" message to show up in the debug log.

Cheers,
Eion

On Fri, 8 May 2020 at 07:30, Robert Moskowitz  wrote:

> I have set up Pigdin on my Fedora30 system.  Worked well for
> participating in the IETF jabber rooms during our Virtual IETF107 meeting.
>
> Now I have to migrate all the settings to my new Fedora32 system.
>
> I have copied my ~/.purple directory from the old to new system.
>
> But when I start Pigdin, it says no accounts set up.  When I go into
> Account Manager it shows no accounts.
>
> But if I look at ~/.purple/accounts.xml, I see my account information.
>
> How do I properly migrate my settings between systems?
>
> thanks
>
>
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Re: password rest

[Eion Robb]

Hi there,

We don't operate any servers that have passwords.  Pidgin is just a 3rd
party client for whatever service you connect to.  Please get in touch with
the help desk for the service provider you use instead.

Cheers,
Eion


On Wed, 29 Apr 2020 at 15:27, Sanchez Gonzalez, Juan Francisco <
juan.sanchezgonza...@ttec.com> wrote:

> good evening can you help have a issue with password need to rest please
> and thank you
>
> Juan F Sanchez Gonzalez
> juan.sanchezgonza...@ttec.com
>
>
> 
> This email and any attachments may contain confidential, proprietary,
> and/or privileged information. If you are not the intended recipient,
> please immediately notify the sender by return email and delete this
> communication and all attachments, retaining no copies. Any dissemination
> or use of the information by a person other than the intended recipient is
> unauthorized and may be subject to disciplinary actions, civil or criminal
> liability.
> 
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Re: When user away

[Eion Robb]

Hi Robert,

It sounds like it's the other person you're talking to who has an
auto-responder, and not something you're doing. Unfortunately there's not
much you can do there other than ask them to turn it off

Cheers,
Eion

On Thu, 9 Apr 2020, 10:46 Robert Boyl,  wrote:

> Friends!
>
> Dont understand, when colleague (who also uses Pidgin, as I do) is away, I
> send him a message in Pidgin and in message box I see:
>
> I'm currently away. Your message has been forwarded to my email address (
> em...@email.com).
>
> --
>
> Which is not true. I dont see where to change that message, not keep
> sending "im away" every time I write to him.
>
> Ideas?
>
> Thanks!
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Re: Audio/video calls

[Eion Robb]

Hi there,

There's a couple of things you can try to improve chances of the
voice/video call working:

1. Add in a stun server to  Tools->Preferences->Network->Stun Server.   If
your server doesn't provide one, then you can try stun.ekiga.net or try
google for other public stun servers - a stun server helps you find your
external IP address to communicate to the other side of the call, and can
help get through firewalls (with something called UDP hole-punching if you
were wondering)
2. Make sure the 'Enable automatic router port forwarding' option is
checked, and then ensure your router supports UPnP - this generally helps
with establishing connections

Hope that helps.  If not, would you be able to provide a debug log (from
the buddy list, Help->Debug Window) from the point of just before trying to
establish a call until just after the call is connected?

Cheers,
Eion


On Thu, 2 Apr 2020 at 11:21, Ángel  wrote:

> Hello
>
> I was recently trying to make XMPP audio/video calls work, but I find
> the documentation somewhat scarce. Both parties are connected to the
> same XMPP server using pidgin 2.12. They have Voice/Video Settings
> plugin enabled, if that matters. When attempting to start a call, it
> either fails automatically (Call has been canceled. Webcam error) or -in
> one direction only- it was possible to start a voice call but neither
> party was able to hear each other.
> I am quite sure it is a configuration error, but I am not finding *what*
> is supposed to be configured. What would happen when they start the
> connection? Are they supposed to open a direct connection amongst them,
> that a firewall would need to allow (tcp?, udp? which ports?). Is a
> Jitsi server needed in order to handle the video? The client requires an
> optional plugin? Does the server need to have $FEATURE
> supported/enabled?
>
> I'm pretty much in the dark here so would appreciate any pointers you
> may have.
>
> Thanks in advance
>
>
>
> ¹ The webcam actually works, but I don't think .
>
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Re: Pidgin invoked via hyperlink

[Eion Robb]

It's built into the pidgin.exe to handle uris, unlike in Linux which needs
a seperate tool to send dbus commands to do the same

On Sat, 28 Mar 2020, 16:55 ,  wrote:

> On 2020-03-27 9:29 PM, Eion Robb wrote:
> > Hi Robert,
> >
> > It sounds like you're after purple-remote (
> > http://manpages.ubuntu.com/manpages/trusty/man1/purple-remote.1.html)
> which
> > handles URI parsing and passing off to Pidgin.  Different distros will
> > include it as part of libpurple, Pidgin, or a separate package.
> >
> > Cheers,
> > Eion
>
> Anything like that for Windows?
>
>
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Re: Pidgin invoked via hyperlink

[Eion Robb]

Hi Robert,

It sounds like you're after purple-remote (
http://manpages.ubuntu.com/manpages/trusty/man1/purple-remote.1.html) which
handles URI parsing and passing off to Pidgin.  Different distros will
include it as part of libpurple, Pidgin, or a separate package.

Cheers,
Eion

On Sat, 28 Mar 2020 at 08:19, Robert Moskowitz  wrote:

> This is for pidgin on Fedora 30 installed from the F30 repo:
>
> This week I started using Pidgin to join the IETF Jabber rooms.
>
> The IETF agenda had nice hyperlinks (see:
> https://datatracker.ietf.org/meeting/107/agenda.html)
>
> like:
>
> xmpp:privacyp...@jabber.ietf.org?join
>
> Of course if you look after the session time, these links go away
>
> Firefox does not have anyway to process this hyperlink.  Is there some
> plugin that will work?
>
> Of course, I would have to configure that plugin as to what handle to
> use, and if I have multiple xmpp servers, which to use for accessing the
> room...
>
> Thanks for your help.
>
>
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Re: Is it possible to hide user presence messages in a group XMPP chat?

[Eion Robb]

Hi there,

There's a "Join/Part Hiding" plugin in Tools->Plugins that will do that

Cheers,
Eion

On Sun, 22 Mar 2020, 08:01 Ilya Pirogov,  wrote:

> Text notifications appear in group XMPP chat when a user enters or exits
> the chat. Can I hide these messages in Pidgin?
>
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Re: Getting repeated HTTP 400 errors from Hangouts

[Eion Robb]

Really need to see the debug log to be able to comment, especially if
there's any NSS messages

On Mon, 9 Mar 2020 at 22:34,  wrote:

> Since yesterday, I'm getting kicked off of Hangouts with HTTP 400 errors.
> Sometimes reconnect works and I stay connected for a bit, other times it
> fails to reconnect for minutes to hours.  Nothing useful in the debug log.
>
> Using the web interface works flawlessly.
>
> Please advise.
>
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Re: trying to control font size...

[Eion Robb]

Hi there,

You might want to try looking at the Pidgin GTK+ Theme Control plugin in
Tools->Plugins.  It'll let you set the style of text in the history (upper)
panel, as well as in the entry (lower) panel.  From what you've mentioned,
it sounds like you're adjusting the font size of what you're sending to the
other person, rather than just the display of 'unstyled' text (which is
what the plugin controls)

Cheers,
Eion

On Thu, 20 Feb 2020 at 09:17, D. R. Evans  wrote:

> I have installed pidgin on a debian stable (buster) system, and am finding
> it
> impossible to match its looks on my older systems.
>
> The principal annoyance is that text that I type is larger than I would
> like
> it to be. And when I hit  and the text moves to the upper panel, it
> stays large -- one or two point sizes larger than the text from the person
> with whom I am communicating.
>
> How do I get all the text --
>   mine in the panel where I type
>   mine in the upper panel that shows the conversation
>   his (in the upper panel that shows the conversation)
> -- to all be the same size? And how do I control that size?
>
>   Doc
>
> --
> Web:  http://enginehousebooks.com/drevans
>
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Re: Profile photo?

[Eion Robb]

Hi Robert

We've just shifted to a new website so some links might still be broken. If
you could let us know which pages have broken links that would be great

For the profile photo, the area at the bottom of the buddy list should be
one that you've set through pidgin by clicking on that icon. Unfortunately,
protocol plugins can't override that button with an icon that's already set

Cheers,
Eion

On Sat, 1 Feb 2020, 01:54 Robert Boyl,  wrote:

>  Hello, everyone!
>
> Devs, just a note, some broken links on your site, to the mailing list,
> etc. in support section.
>
> Quick question... I added a profile photo, folks do see it, but I dont see
> it. On bottom right of Pidgin I see that icon of a sun with a person.
>
> Is there a way for my own profile photo to show for myself? :)
>
> Thanks,
> Rob
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Re: Weirdness pasting email addresses

[Eion Robb]

Hi Phil,

How many characters would the 33 email message have been?

>From memory, there's something in Pidgin that says "if the message is more
than X characters, then send the message as plaintext instead of HTML" so
as to not eat up lots of ram or somethingarather

Cheers,
Eion


On Wed, 8 Jan 2020 at 12:14, Phil Smith III  wrote:

> Was sending a colleague some email addresses via IM (Google Hangouts, with
> Eion's plugin):
>
> 'y' mailto:x...@y.com> >
> 'b' mailto:a...@b.com> >
>
>
>
> Only there were a lot of them. He got them OK; I saw:
>
> 'y'
>
> 'b'
>
>
>
> I experimented. If I send more than 33 addresses, I don't see the address
> part. 33 or fewer, it's fine. Yes, 33, not 32!
>
>
>
> Any ideas?
>
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Re: Pidgin, Facebook chat plugin, and sending to a messenger "group"

[Eion Robb]

Hi Noudess,

You can start a group chat by right clicking on a buddy and choosing
"Initiate Chat". The Facebook prpl is a little different to the others that
you'll need to pick the other two people from a popup first before you can
start chatting with them. After that, you can invite more people from the
Conversation->Invite menu.

Cheers,
Eion

On Wed, 1 Jan 2020, 02:17 Noudess Icescout,  wrote:

> I have typically used facebook messenger.  Once I add 3 of my friends to
> a conversation, that conversation lasts forever until I close it.
>
> I want to use pidgin instead.  I have installed it, as well as the
> facebook plugin, and I can chat with facebook friends.  But I can't find
> a way to send to 3 friends at once.  I made a pidgin group, but that
> doesn't seem to help, it seems more like an organizational tool.
>
> I have noticed, that now, if I send a message in my facebook
> conversation (in facebook) a pidgin chat window pops up and I can use
> that forever thereafter until I close it.
>
> Is there any way to initiate this from within pidgin?
>
> Paul
>
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Re: Aliases "blist"

[Eion Robb]

Hi again,

There's a few different aliases that are stored in Pidgin.  The main one is
whichever alias is set when you edit the alias in Pidgin (aka the local
alias).  Pidgin will fall-back to use the alias in the roster (aka the
server alias), but only if there's no local alias.  The workaround for
yourself would be to right click the buddy in the buddy list, choose
"Alias..." and then clear out the alias that's there.  It should then
revert to using the server alias.

Cheers,
Eion


On Fri, 27 Sep 2019 at 21:36, Ксубунтий Линухов 
wrote:

>
>
> Protocol XMPP. "jabber" server. If someone of the contacts is changing the
> alias in Pidgin, remains of the old. How to make aliases automatically
> updated? All aliases are stored in"blist". Yes, you can delete it and it
> will be created automatically with the updated aliases, but then you will
> lose the configuration of contact groups.
>
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Re: Buddy Issue

[Eion Robb]

Hi Kerry,

You'll be seeing all the other menu options greyed out if you're not
connected to any accounts.  Have you added any accounts to Pidgin?  If so,
in the Accounts->Modify Accounts screen, is the 'Enabled' column ticked?
If so, at the bottom of the buddy list, is the green Available selected
from the status dropdown menu?  Is there any error messages showing at the
bottom of the buddy list?

Cheers,
Eion

On Sun, 29 Sep 2019 at 15:26, eaglewings53 
wrote:

> Hello,
> I downloaded and installed the Pidgin Messenger. I finally figured out how
> to set it up to access the internet.
> Now (and since from the beginning) when I try and add contacts to my buddy
> list, all the options are grey (inaccessible)
> except for "View User Log", "Show", "Sort Buddies", and "Exit".
> How to I get access to the other options?
> I read the FAQ and other things on the site, but never did see this
> problem covered.
>
> Thank you,
> Kerry Harkey
>
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Re: Aliases "blist"

[Eion Robb]

Hi there,

On what protocol (eg, XMPP, IRC, Hangouts, Yahoo etc) are you not seeing
the server-side aliases come through?

Cheers,
Eion


On Fri, 27 Sep 2019 at 20:01, Ксубунтий Линухов 
wrote:

> Hello.
>My question is, how do I set up "blist" to automatically update the
> aliases of contacts from the server in my contacts list?
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Re: Unicode emojis shown as tofu

[Eion Robb]

Hi Alex,

Can you try the json-glib dll from
https://eion.robbmob.com/libjson-glib-1.0.dll ?  You might have one that
has the g_unichar_validate() function linking as part of libgobject rather
than libglib.

> what "new version" of GTK is needed?
The one that uses harfbuzz.  I'm not sure what version that is, sorry.

>  I was trying the latest version of 2.x, my attempts at using 3.x failed
completely.
Pidgin 2 works with GTK 2.  Pidgin 3 works with GTK 3.

> this experience feels like going to the doctor with a stomach ache and
being told to manually remove my own appendix.
Welcome to free, self-service, open source? :)

> can you suggest one that is reasonable extensive?
https://github.com/stv0g/unicode-emoji has everything up to Unicode 6.0

Cheers,
Eion


On Thu, 29 Aug 2019 at 12:51,  wrote:

> Doesn't Pidgin on Linux use a version that supports Emoji?  Why not
> achieve parity?
>
> Also, what "new version" of GTK is needed?  I was trying the latest
> version of 2.x, my attempts at using 3.x failed completely.
>
> I have no experience of working with GTK, and frankly this experience
> feels like going to the doctor with a stomach ache and being told to
> manually remove my own appendix.
>
> Using the themes is hardly a solution since I doubt they have all of the
> unicode emojis that people use.  That said, can you suggest one that is
> reasonable extensive?
>
> Thank you,
> Alex.
>
>
> On 2019-08-28 8:15 PM, Eion Robb wrote:
> > Hi Alex,
> >
> > The plugins might not load due to a bad version of libjson-glib that I
> built. It was built in such a way that it won't work on newer versions of
> gtk/glib. I've got a rebuilt json-glib dll that works with newer GTKs that
> you're welcome to try and see if it works. I'll send through the link
> shortly when I'm back at my computer
> >
> > We're talking about whether or not to include a newer GTK in the next
> Pidgin, but there are some downsides such as increased memory usage and
> more leaking GDI handles. Emoji support is a key proponent of updating
> though.
> >
> > Another option you can use is one of the unicode-emoji smiley themes,
> which convert unicode emoji characters into a png image.
> >
> > Cheers,
> > Eion
> >
> > On Thu., 29 Aug. 2019, 12:04 ,  pid...@alexoren.com>> wrote:
> >
> > I mentioned the issue on the purple-discord github, and was told
> that the reason was that Pidgin on Windows uses an old version of GTK that
> doesn't support emoji.
> >
> > The suggestion was to manually upgrade the version of GTK but after
> spending hours trying to make it work, I gave up.
> >
> > I started from the GTK download page, which says:
> > "Note: These instructions are intended for developers wanting to
> create Windows applications based on GTK, not for end-users. On Windows,
> GTK applications are typically bundled with GTK already, so end-users do
> not need to worry about how to install GTK itself."
> >
> > Nevertheless, I tried following the directions and ended up with the
> whole MINGW -- all 1.3GB of binaries.  Replaced like-named DLLs in the GTP
> directory, chased DLL dependencies to find which additional ones need to be
> copied, replaced DLLs in the main Pidgin directory...  After many hours I
> got to the point that Pidgin loaded but all the plug-ins failed to load.
> At that point I gave up and reverted.
> >
> > Can anyone help?
> >
> > If it's just a question of building Pidgin with a newer version, why
> won't the development team (for the lack of a better term) do it?
> >
> > Thank you.
> >
> > ___
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Re: Unicode emojis shown as tofu

[Eion Robb]

Hi Alex,

The plugins might not load due to a bad version of libjson-glib that I
built. It was built in such a way that it won't work on newer versions of
gtk/glib. I've got a rebuilt json-glib dll that works with newer GTKs that
you're welcome to try and see if it works. I'll send through the link
shortly when I'm back at my computer

We're talking about whether or not to include a newer GTK in the next
Pidgin, but there are some downsides such as increased memory usage and
more leaking GDI handles. Emoji support is a key proponent of updating
though.

Another option you can use is one of the unicode-emoji smiley themes, which
convert unicode emoji characters into a png image.

Cheers,
Eion

On Thu., 29 Aug. 2019, 12:04 ,  wrote:

> I mentioned the issue on the purple-discord github, and was told that the
> reason was that Pidgin on Windows uses an old version of GTK that doesn't
> support emoji.
>
> The suggestion was to manually upgrade the version of GTK but after
> spending hours trying to make it work, I gave up.
>
> I started from the GTK download page, which says:
> "Note: These instructions are intended for developers wanting to create
> Windows applications based on GTK, not for end-users. On Windows, GTK
> applications are typically bundled with GTK already, so end-users do not
> need to worry about how to install GTK itself."
>
> Nevertheless, I tried following the directions and ended up with the whole
> MINGW -- all 1.3GB of binaries.  Replaced like-named DLLs in the GTP
> directory, chased DLL dependencies to find which additional ones need to be
> copied, replaced DLLs in the main Pidgin directory...  After many hours I
> got to the point that Pidgin loaded but all the plug-ins failed to load.
> At that point I gave up and reverted.
>
> Can anyone help?
>
> If it's just a question of building Pidgin with a newer version, why won't
> the development team (for the lack of a better term) do it?
>
> Thank you.
>
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Re: Using ShortKeys with Pidgin

[Eion Robb]

Hi Myrna,

That's a very very old version of Pidgin, and you should upgrade to 2.13 as
there's been a lot of fixes (including security fixes) since 2.11.

Unfortunately we can't help with your ShortKey macros, you'll need to reach
out to the ShortKey support peoples instead.

Cheers,
Eion

On Thu, 29 Aug 2019 at 10:01, Myrna Guerrero 
wrote:

> Hello,
>
> I am using *Pidgin 2.11.0* (libpurple 2.11.0) and ShortKey Lite
> Version.3.6.0.1. I have used both this Applications for a very long time. I
> moved to a new computer and when I use the shortkey it sends the message
> automatically. Not allowing me to do any modifications to my script. I had
> it setup on my old computer where I would do my shortkey do any changes and
> then hit enter to send.  Where can I modify this setting?
>
> Regards, Myrna
> --
> [image: Oracle] 
> Myrna | Technical Analyst
> Phone: +18002231711
> Oracle Support Services HUB - US
> [image: Green Oracle]  Oracle is
> committed to developing practices and products that help protect the
> environment
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Re: naming convention

[Eion Robb]

Hi Mary,

What kind of chat room are you connecting to?  XMPP, IRC or something else?

If you're connecting to an XMPP room, then you can set the 'handle' to
change your nick, eg:
[image: image.png]
has my handle set to 'eion' and that's how I'd show in that room.  You can
get to these options either when using the "Buddies->Join a Chat..." menu,
or if you save the room to your buddy list, you can right-click and choose
"Edit settings..."

IRC will use your username that you have set for the account, so you'll
need to change your IRC username if it's for that kind of account.

Cheers,
Eion


On Tue, 27 Aug 2019 at 08:40, Kielek, Mary  wrote:

> Hi Eion
>
>
>
> When I am coming in to open a Chat Room, rather than entering ‘nick/Mary’,
> it is automatically pre-loaded.
>
>
>
>
>
> *Mary Kielek*
>
> *Service Delivery Manager@Home Operations*
>
>
>
> *mary.kie...@ttec.com *   |  +1.303.397.8807 *t*
>
>
>
>
>
>   *ttec.com* <http://www.ttec.com/>
>
> *Lead every day. Do the right thing. Reach for amazing.*
>
> *Seek first to understand. Act as one. Live life passionately.*
>
>
>
> *From:* Eion Robb 
> *Sent:* Monday, August 26, 2019 4:38 PM
> *To:* Kielek, Mary 
> *Cc:* support@pidgin.im
> *Subject:* Re: naming convention
>
>
>
> Hi Mary,
>
>
>
> Not really sure what you mean by this?  Where are you needing to enter
> your name?  Is it when you're creating a new account in Pidgin, or at some
> other time?
>
>
>
> Cheers,
>
> Eion
>
>
>
>
>
> On Tue, 27 Aug 2019 at 04:51, Kielek, Mary  wrote:
>
> Hello
>
>
>
> How do we input our name so it only needs to be entered once, all the time?
>
>
>
> Thank you
>
>
>
>
>
> *Mary Kielek*
>
> *Service Delivery Manager@Home Operations*
>
>
>
> *mary.kie...@ttec.com *   |  +1.303.397.8807 *t*
>
>
>
>
>
>   *ttec.com* <http://www.ttec.com/>
>
> *Lead every day. Do the right thing. Reach for amazing.*
>
> *Seek first to understand. Act as one. Live life passionately.*
>
>
>
>
> --
>
> This email and any attachments may contain confidential, proprietary,
> and/or privileged information. If you are not the intended recipient,
> please immediately notify the sender by return email and delete this
> communication and all attachments, retaining no copies. Any dissemination
> or use of the information by a person other than the intended recipient is
> unauthorized and may be subject to disciplinary actions, civil or criminal
> liability.
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Re: naming convention

[Eion Robb]

Hi Mary,

Not really sure what you mean by this?  Where are you needing to enter your
name?  Is it when you're creating a new account in Pidgin, or at some other
time?

Cheers,
Eion


On Tue, 27 Aug 2019 at 04:51, Kielek, Mary  wrote:

> Hello
>
>
>
> How do we input our name so it only needs to be entered once, all the time?
>
>
>
> Thank you
>
>
>
>
>
> *Mary Kielek*
>
> *Service Delivery Manager@Home Operations*
>
>
>
> *mary.kie...@ttec.com *   |  +1.303.397.8807 *t*
>
>
>
>
>
>   *ttec.com* 
>
> *Lead every day. Do the right thing. Reach for amazing.*
>
> *Seek first to understand. Act as one. Live life passionately.*
>
>
>
> --
> This email and any attachments may contain confidential, proprietary,
> and/or privileged information. If you are not the intended recipient,
> please immediately notify the sender by return email and delete this
> communication and all attachments, retaining no copies. Any dissemination
> or use of the information by a person other than the intended recipient is
> unauthorized and may be subject to disciplinary actions, civil or criminal
> liability.
> --
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Re: Data Removal Request

[Eion Robb]

Hi Michael,

Unfortunately that's not something we can do.
https://developer.pidgin.im/wiki/PidginCommunity#WhyWontYouRemoveMyMailingListPosts


Cheers,
Eion

On Mon, 5 Aug 2019 at 11:28,  wrote:

> I hereby withdraw my consent for you to collect, process or store any
> personal data related to, and belonging to
> michael.mccask...@gmail.com. Pursuant to my rights under Article 17
> GDPR I request that you delete any and all related data.
>
> Please note that I am not looking for instructions on how to delete my
> account, I want you to delete all my data due to this request.
>
> Thank you!
>
> Sent via deseat.me
>
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Re: Pidgin does not validate correctly certificate chain

[Eion Robb]

Hi Luiz,

(looping in devel and security mailing lists)
Apologies for there not being any follow-up to your ticket.  We are just a
bunch of volunteers who work on Pidgin in our spare time, so promptness
isn't always guaranteed.

To help with your ticket, do you have an example server that we can test
against?  a) to test if things are broken using NSS instead of gnutls and
b) to verify any potential fixes?  It's probably safe to say that the setup
you've got isn't the majority of SSL use-cases and I doubt that any of us
who work on Pidgin would have certs in a similar setup.

I see that you've also had a look through how the code works for the gnutls
verification.  Have you had a chance to try fixing the issue yourself?  If
so, are there any patches or PR's that you might be interested in supplying
to help speed things along?

Cheers,
Eion




On Wed, 10 Jul 2019 at 05:44, Luiz Angelo Daros de Luca 
wrote:

> Hello,
>
> I've opened a bug report regard this issue.
>
> https://developer.pidgin.im/ticket/17393
>
> But there is no feedback for it. It could even be classified as a security
> bug as
> pidgin/libpurple is not validating certificates correctly, resulting in
> name constraints errors (both validating where it should not and not
> checking it when it should).
>
> Regards,
> ---
>  Luiz Angelo Daros de Luca
> luizl...@gmail.com
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Re: Reconnecting

[Eion Robb]

Hi Phil,

Looks like you're using an older version of the plugin.  To be fair I
haven't released a final version yet, but there are nightly builds that you
can use from https://eion.robbmob.com/libskype.dll instead.

The settings in the newer version look like
[image: image.png]

Cheers,
Eion

On Wed, 26 Jun 2019 at 10:06, Phil Smith III  wrote:

> Ok, I took a look at this, and now I feel even stoopider. I can’t find any
> “alt login” checkbox. I see the empty checkbox, but Account/[the Skype
> account/Modify Account/Advanced shows:
>
> [image: cid:image001.jpg@01D52A90.4A510AA0]
>
> Am I in the wrong cave?
>
>
>
> *From:* Eion Robb [mailto:e...@robbmob.com]
> *Sent:* Thursday, June 20, 2019 4:54 PM
> *To:* Phil Smith III 
> *Cc:* Pidgin Support List 
> *Subject:* Re: Reconnecting
>
>
>
> Hi Phil,
>
>
>
> There's an updated intermediate cert for the Hangouts plugin, that the
> Google servers will sometimes send.  You can download it from source on
> https://bitbucket.org/EionRobb/purple-hangouts/src/default/ or download
> the latest version of the .exe installer (assuming you're on windows) which
> has the intermediate certs bundled.
>
>
>
> For the Skype plugin, you'll want to follow the flowchart
> https://github.com/EionRobb/skype4pidgin/tree/master/skypeweb#issues -
> but the secret sauce is to turn on the "use alternate auth" setting the
> advanced account settings, which bypasses the whole "Magic T" thing.
>
>
>
> Cheers,
>
> Eion
>
>
>
>
>
> On Fri, 21 Jun 2019 at 04:36, Phil Smith III  wrote:
>
> My ISP has occasional hiccups, and/or Google does -- I get certificate
> prompts periodically (every few days), which of course makes no sense.
>
> In any case, I often go to a machine and find that it has disabled my
> Hangouts account. I know how to re-enable it, of course, but would prefer
> not to have to. I see no way to tell Pidgin to retry more times, or for
> longer; am I just missing it?
>
> Then there's the Skype "Failed to get magic T-value", which I also get
> randomly...
>
> Any suggestions appreciated.
>
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Re: Reconnecting

[Eion Robb]

Hi Phil,

The intermediate cert is needed due to a quirk of the SSL connection, only
on the first connect to the server will it send the intermediate cert,
subsequent connections it expects you to cache the intermediate.  Due to
the way Pidgin's SSL system works, it doesn't cache the intermediate, so it
needs to be installed separately.

With the "use alternate auth" in the Skype plugin, thats not just for if
you're using 2FA, but works great for regular auth too.  I'll be making it
on by default in the next release.

Cheers,
Eion

On Sat, 22 Jun 2019 at 06:15, Phil Smith III  wrote:

> Thanks. Why am I installing intermediates? I should just need the root,
> and installing an intermediate that isn’t needed is a good way to get into
> trouble later on when the intermediate gets renewed on the server, but I
> have an expired, older copy.
>
>
>
> I don’t use 2FA on Skype, but I should. I don’t use it enough/care about
> it enough to have done so. (I used to use it more, then they destroyed the
> UI, and now it’s usually easier to use something else.)
>
>
>
> I will tinker. Installing latest Hangouts plugin seems easiest.
>
>
>
> *From:* Eion Robb [mailto:e...@robbmob.com]
> *Sent:* Thursday, June 20, 2019 4:54 PM
> *To:* Phil Smith III 
> *Cc:* Pidgin Support List 
> *Subject:* Re: Reconnecting
>
>
>
> Hi Phil,
>
>
>
> There's an updated intermediate cert for the Hangouts plugin, that the
> Google servers will sometimes send.  You can download it from source on
> https://bitbucket.org/EionRobb/purple-hangouts/src/default/ or download
> the latest version of the .exe installer (assuming you're on windows) which
> has the intermediate certs bundled.
>
>
>
> For the Skype plugin, you'll want to follow the flowchart
> https://github.com/EionRobb/skype4pidgin/tree/master/skypeweb#issues -
> but the secret sauce is to turn on the "use alternate auth" setting the
> advanced account settings, which bypasses the whole "Magic T" thing.
>
>
>
> Cheers,
>
> Eion
>
>
>
>
>
> On Fri, 21 Jun 2019 at 04:36, Phil Smith III  wrote:
>
> My ISP has occasional hiccups, and/or Google does -- I get certificate
> prompts periodically (every few days), which of course makes no sense.
>
> In any case, I often go to a machine and find that it has disabled my
> Hangouts account. I know how to re-enable it, of course, but would prefer
> not to have to. I see no way to tell Pidgin to retry more times, or for
> longer; am I just missing it?
>
> Then there's the Skype "Failed to get magic T-value", which I also get
> randomly...
>
> Any suggestions appreciated.
>
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Re: Reconnecting

[Eion Robb]

Hi Phil,

There's an updated intermediate cert for the Hangouts plugin, that the
Google servers will sometimes send.  You can download it from source on
https://bitbucket.org/EionRobb/purple-hangouts/src/default/ or download the
latest version of the .exe installer (assuming you're on windows) which has
the intermediate certs bundled.

For the Skype plugin, you'll want to follow the flowchart
https://github.com/EionRobb/skype4pidgin/tree/master/skypeweb#issues - but
the secret sauce is to turn on the "use alternate auth" setting the
advanced account settings, which bypasses the whole "Magic T" thing.

Cheers,
Eion


On Fri, 21 Jun 2019 at 04:36, Phil Smith III  wrote:

> My ISP has occasional hiccups, and/or Google does -- I get certificate
> prompts periodically (every few days), which of course makes no sense.
>
> In any case, I often go to a machine and find that it has disabled my
> Hangouts account. I know how to re-enable it, of course, but would prefer
> not to have to. I see no way to tell Pidgin to retry more times, or for
> longer; am I just missing it?
>
> Then there's the Skype "Failed to get magic T-value", which I also get
> randomly...
>
> Any suggestions appreciated.
>
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Re: IRIX Port

[Eion Robb]

Hi Wes,

(If you could  cc: support@ in future, then other people can help if they
know more)

>From the looks of your logs, you have an LDFLAGS env var set to
/opt/local/lib that has a different libgnutls.so installed in it than
what's in /usr/local/lib, but that the /opt one is being loaded first, and
failing to compile.  Kinda weird that there's not a gnutls_init function in
that .so though, maybe it's a really really old gnutls?

Cheers,
Eion

On Thu, 13 Jun 2019 at 10:37, Wesley Fisher  wrote:

> Hi Eion
>
>
>
> I am doing Pidgin 2.13 as GTK3 isn’t quite generally available on IRIX.
> I’ve only used gnutls, I haven’t tried with libnss. Attached is the full
> config.log
>
>
>
> Regards,
>
> Wes
>
>
>
> *From: *Eion Robb 
> *Date: *Wednesday, June 12, 2019 at 5:26 PM
> *To: *Wes Fisher 
> *Cc: *Pidgin Support List 
> *Subject: *Re: IRIX Port
>
>
>
> Hi Wes,
>
>
>
> Can you provide the full ./configure log output?  Are you compiling
> Pidgin2 or Pidgin3?  Does the same issue happen if you use libnss instead
> of gnutls, or are you trying to compile with both enabled?
>
>
>
> Cheers,
>
> Eion
>
>
>
> On Thu, 13 Jun 2019 at 05:01, Wes Fisher  wrote:
>
> Greetings!
>
> I am trying to do an IRIX port of the latest pidgin, but I come into
> some problem getting GNUTLS to work. I've tried the fix in the SSL FAQ
> on the website to no avail.
>
> The config script finds the GNUTLS libraries, but then fails saying it
> can't find them. I have the latest GNUTLS libraries and development
> headers, but I'm not sure how to get the configure script to actually
> use them.
>
> Any help is greatly appreciated!
>
> Regards,
> Wes Fisher (aka; Praetor)
>
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Re: Certificate for jabber.calyx.....org could not be validated

[Eion Robb]

Hi George,

This isn't really a Pidgin security issue, so cc'ing in the support@
maililng list.

As per the message in the popup, the certificate on the server has
expired.  You'll need to get in touch with the admins for that server and
get them to renew the certificate on their server.

Also, I'm not able to connect to their xmpp server, which is why you might
be seeing other people who aren't online, if they're suffering from the
same fate as me.

Cheers,
Eion

On Mon, 10 Jun 2019 at 09:25, George O. Edward 
wrote:

> Hi,
> I have been using this services for more than 1 year without experiencing
> this current issue even i tried to check my system's date and time which
> are accurate.
>
> I will need an advice on what to do next as i can't see any my contacts on
> my lists even when they are online.
>
> As you can see from the screenshot below, please help to resolve this
> issue.
>
> Thank you!
>
> [image: image.png]
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Re: SLACK ACCOUNTS

[Eion Robb]

Hi Ric,

You can find links to plugins for Slack and other protocols at
https://developer.pidgin.im/wiki/ThirdPartyPlugins#AdditionalProtocols

Cheers,
Eion

On Fri, 7 Jun 2019 at 05:42,  wrote:

> Hello All
>
> Does Pidgin support Slack Accounts.  If so, is there simple guide anywhere?
>
> Ric
> USA, Michigan
>
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Re: Always sowing Available(online) though i logged off from Pidgin

[Eion Robb]

Unfortunately we can't help with any Oracle issues.  You'll need to get in
touch with your oracle tech support.

Cheers,
Eion

On Wed, 29 May 2019 at 16:24, Veeresh Juluru 
wrote:

> Hi,
>
> I am facing a weird issue with pidgin where my status is always showing
> "Available" to others though i logged off pidgin, even after shutting down
> my machine. I tried all the options in preferences and could not find how
> to resolve the issue.
>
> Could you please help me in this regard.
>
> Thanks,
> Veeresh
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Re: Internal server error on trac login

[Eion Robb]

Hi Luiz,

I've just managed to login to trac without any server issues.  Are you able
to directly email me your login username/email and I'll try look it up in
the admin system?  It could be that the account is blocked/locked for some
reason.

Cheers,
Eion

On Tue, 28 May 2019 at 10:07, Luiz Angelo Daros de Luca 
wrote:

> Hello,
>
> I'm trying to login in pidgin. Once I try a password that might be
> correct (I'm not sure), I get this error msg:
>
> Internal Server Error
> The server encountered an internal error or misconfiguration and was
> unable to complete your request.
>
> Please contact the server administrator, [no address given] and inform
> them of the time the error occurred, and anything you might have done
> that may have caused the error.
>
> More information about this error may be available in the server error log.
>
>
> I also tried to reset password, but it cannot match my login/email
> (although I have bug report emails that match my login/email)
>
> Can someone take a look?
>
> Regards,
>
> ---
>  Luiz Angelo Daros de Luca
> luizl...@gmail.com
>
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Re: question about the nickname

[Eion Robb]

Hi Steffen,

If you right-click on a buddy and choose 'Get Info' does the alias for that
user update?
In the XMPP server, is the nickname of the ldap user set to update the
alias in the xmpp roster?

The sender is configured in the client through the 'Local Alias' setting in
Pidgin, through Tools->Accounts->Manage Accounts->{The XMPP
Account}->Modify->Local alias

Cheers,
Eion


On Mon, 27 May 2019 at 23:36, Much, Steffen  wrote:

> Hello,
>
> we are using pidgin together with openfire.
>
> The authentication runs with LDAP and we have configured openfire that the
> nickname is filled with the LDAP information „displayname“.
>
>
>
> The login with pidgin works fine but the nickname is not automatically
> filled with the LDAP information. The Nickname is empty and in
> conversations i see for the sender the username@xmpp-domain/
> info.
>
>
>
> How can i achieve, that the nickname is automatically filled with the LDAP
> information ?
>
>
>
> Thanks
>
> Best regards
>
>
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Re: Pidgin - installing over LAN

[Eion Robb]

Hi there,

https://developer.pidgin.im/wiki/PidginCommunity#WhyWontYouRemoveMyMailingListPosts
should answer your question

Cheers,
Eion


On Wed, 15 May 2019 at 14:39, Kumar Jadhav  wrote:

>
> Hi guys
>
> User email hk...@live.com.au belongs to me. I have no longer access to
> this email and would like to delete /remove a post below which was created
> by me back in 2011.
>
> https://pidgin.im/pipermail/support/2011-April/023392.html
>
> Could you please help by removing this thread? Thanks
>
> Regards
> Kumar Jadhav
> Sent from my iPhone
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Re: Linux 32-bit IcyQue

[Eion Robb]

Ah, you're talking about the pre-built .so's from the build system?  Yeah,
they're only amd64 at the moment.
You'll want to follow the manual build steps at
https://github.com/EionRobb/icyque#manual-compiling

I'll see what I can do about adding an x86 target to the build system.
(Maybe with Grim's help? :D)

Cheers,
Eion


On Tue, 16 Apr 2019 at 15:05,  wrote:

> Thank for the quick reply, Eion.
>
> I'm currently using Linux MX-17 -- but it's 32-bit. I've found only a
> 64-bit IcyQue.
>
>
>
> On 04/15/2019 10:48 PM, Eion Robb wrote:
>
> Hi Stan,
>
> Not quite sure why you're using wine for Pidgin when it's on Linux?  It's
> fairly straightforward to compile the plugin.  What distro are you using?
>
> Cheers,
> Eion
>
> On Tue, 16 Apr 2019 at 12:37,  wrote:
>
>> Hello, Eion.
>>
>> Are you planning to develop a 32-bit IcyQue for all of us Linux users
>> with old computers? I've tried using WINE to run the Windows version, which
>> is not very reliable.
>>
>> Thanks.
>>
>>
>> Stan Gordon
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Re: Linux 32-bit IcyQue

[Eion Robb]

Hi Stan,

Not quite sure why you're using wine for Pidgin when it's on Linux?  It's
fairly straightforward to compile the plugin.  What distro are you using?

Cheers,
Eion

On Tue, 16 Apr 2019 at 12:37,  wrote:

> Hello, Eion.
>
> Are you planning to develop a 32-bit IcyQue for all of us Linux users with
> old computers? I've tried using WINE to run the Windows version, which is
> not very reliable.
>
> Thanks.
>
>
> Stan Gordon
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Re: IM+ on Android not working

[Eion Robb]

As was pointed out to you on IRC, we cannot support Oracle users.  We have
nothing to do with Oracle, and you need to contact your Tech Support rather
than contacting Pidgin to talk about a non-Pidgin client like IM+.  What
were you even thinking??

On Wed, 10 Apr 2019 at 18:17, Zulaikha S  wrote:

> Hi
>
> I am not able to connect to Pidgin via IM+ on Android Mobile Phone
>
> Username: zulaikh...@oracle.com
> Password: Email password
> Host: stbeehive.oracle.com
> Port: 5223
> Resource: IM+ Android
> Priority : 5
> Secure connection SSL : Enabled
>
> Kindly assists
>
> Thanks
>
> Zulaikha
>
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Re: Status: still having problems

[Eion Robb]

Hi Angel,

Glad to hear that the online buddies issue is resolved for you :)

The plugin doesn't yet support file transfers nor inserting inline images.

Cheers,
Eion

On Fri, 5 Apr 2019 at 10:23, Angel  wrote:

> Hi Eion,
>
> I am able to connect to ICQ and chat with friends through Pidgin. I can
> now see those who are online, and Buddy Pounces seem to be responding as
> they were. Major victories!  Again, thank you.
>
> I am still unable to access any of the customization options under the
> File, Insert and Attention tabs.
>
> Might you, or someone, suggest yet another tweak I need to do? Do I need
> to *remove* any of the existing .dll files from either the plugin or Pidgin
> folders? Here's what I did: Closed Pidgin completely Downloaded these two
> files to folder on desktop libicyque.dll
>  libjson-glib-1.0.dll
>  Opened Windows Explorer Draged
> libicyque.dll into C:\Program Files (x86)\Pidgin\plugins\ folder Draged
> libjson-glib-1.0.dll  to C:\Program Files (x86)\Pidgin\ (not plugins!)
> folder Restarted Pidgin  Thank you, one and all.
> Angel
>
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Re: ICQ accounts not working with pidgin 2.13.0

[Eion Robb]

Hi Bob,

You've accidentally sent an email to the security@ mailing list which is
only to report security issues.  I've CC'd the support@ mailing list which
is the one you meant to have emailed :)

The answer to your question is on the Pidgin FAQ:
https://developer.pidgin.im/wiki/Protocol%20Specific%20Questions#WhydoIgettheerrorUnabletoconnecttoBOSserver

Cheers,
Eion


On Wed, 3 Apr 2019 at 12:32, Bob  wrote:

> Hello my wife and I live in the U.S.A and both our accounts are no longer
> working with ICQ via Pidgin version 2.13.0
> i even tried changing my password to see if it would make a difference it
> didn't.
> our ICQ accounts login and function fine from ICQ proprietary software but
> not at all from pidgin.
> it started this week i'm including my screen shots.
>
> I have not made any changes to my login nor hers when this began
> happening. we both run on win 7 ultimate verison 64 bit and have been using
> pidgin for several years without any issues.
>
> I hope you can fix this. word doc attached with error when attempting to
> login.
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Re: THANKS

[Eion Robb]

Hi again,

You're more than welcome to switch to whichever messenger program you want
to use, however if you want to keep using Pidgin you can download the
IcyQue plugin from https://github.com/EionRobb/icyque

Cheers,
Eion

On Sat, 30 Mar 2019 at 15:35, JOE MADDEN  wrote:

> Sir, thank you the reply
> am not savvy I guess as I cannot find such a link anyplace
> ICQ WIM
>
> AND AM NOT SKILLED enough to find how to
> find ICQ WIM I guess.
>
> thanks
> will prob have to forget pidgin and
> try downloading miranda.im
>
> Joe
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Re: Unable to connect to BOS server: Connection refused.

[Eion Robb]

(please include support@ in any replies)

To switch to the new protocol you'll need to edit the account and change
from ICQ to ICQ (WIM).

If you're still seeing the BOS error, then you're using the old protocol
still

Cheers,

On Sat, 30 Mar 2019 at 12:14, Angel  wrote:

> Hi Elon,
>
> I did get the message last year and did move to the new one. It was
> working fine until I closed ICQ yesterday.
>
> Thank you for the link.  Here's what I did: Closed Pidgin completely 
> Downloaded
> these two files to folder on desktop libicyque.dll
> libjson-glib-1.0.dll
>  Opened Windows Explorer Draged
> libicyque.dll  into C:\Program Files (x86)\Pidgin\plugins\ folder Draged
> libjson-glib-1.0.dll  to C:\Program Files (x86)\Pidgin\ (not plugins!)
> folder Restarted Pidgin No joy. Still getting "*unable to connect to BOS
> server. Connection refused*"
>
> Starting "Panic Mode"!
>
>
> --
> At 02:08 PM 3/29/2019, you wrote:
>
> Hi there,
> You probably got a message from the ICQ servers near the end of last year
> that said they were shutting down the old service and that you'd need to
> move to their new one?  There's a new plugin that connects to the new
> protocol and replaces the existing one in Pidgin:
> https://github.com/EionRobb/icyque
> Cheers, Eion
>
> --
  On Sat, 30 Mar 2019 at 08:47, Angel  wrote: Hi!
Looked at all the old stuff, and this has happened before, but nothing new
came up. Is there a new upgrade for this??
Pidgin was working fine until today when the ICQ program, resident and
running on the task bar, got closed accidentally. Ok, I closed it. Forgot
it had to be on. So, I get the error message: Unable to connect to BOS
server: Connection refused.

Tried *everything* (reloading Pidgin, deleting Pidgin, reinstalling newest
version, re-launching ICQ, playing with the settings in Pidgin, deleting
account and making new -w/same settings) and ... Nada.
Under Modify Account, the server listed is login.icq.com,  I do not see it
in the list of SSL servers: api.icq.net, api.login.icq.net api.oscar.aol.com
api.screenname.aol.com bos.oscar.aol.com edit.yahoo.com www.yahoo.com and
couldn't find info online to add it for myself.
So.  H E L P !!

Thank you, one and all.
Angel
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Re: cannot open ic1 in pidgin

[Eion Robb]

(please include support@ in any replies)

To switch to the new protocol you'll need to edit the account and change
from ICQ to ICQ (WIM).

If you're still seeing the BOS error, then you're using the old protocol
still

Cheers,
Eion

On Sat., 30 Mar. 2019, 11:54 JOE MADDEN,  wrote:

> Thanks the fast reply... I added those plugins to my pidgin
> did not work still same message.
> I then down loaded a new updated version and added the plugins
> still same ...Unable to connect to BOS server: Connection refused.
>
> Any other ideas?
> The IM was working perfectly for years up till earlier todday. It started
> off working
> normally then suddenly it closed and when I re opned it this the what I am
> getting
>
> Joe
> Jabber works
> ICQ does not
>
> [image: Inline image]
> Regards
> Joe
>
> On Friday, March 29, 2019, 2:09:19 PM PDT, Eion Robb 
> wrote:
>
>
> Hi there,
>
> You probably got a message from the ICQ servers near the end of last year
> that said they were shutting down the old service and that you'd need to
> move to their new one?  There's a new plugin that connects to the new
> protocol and replaces the existing one in Pidgin:
> https://github.com/EionRobb/icyque
>
> Cheers,
> Eion
>
> On Sat, 30 Mar 2019 at 07:39, JOE MADDEN  wrote:
>
> There is the message when I try to connect
> Unable to connect to BOS server: Connection refused
>
> CHECK ATTACHED SCREENSHOT
>
> Any idea how to fix this or is it on your side and your issue?
>
> Regards
> Joe
>
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Re: Unable to connect to BOS server: Connection refused.

[Eion Robb]

Hi there,

You probably got a message from the ICQ servers near the end of last year
that said they were shutting down the old service and that you'd need to
move to their new one?  There's a new plugin that connects to the new
protocol and replaces the existing one in Pidgin:
https://github.com/EionRobb/icyque

Cheers,
Eion


On Sat, 30 Mar 2019 at 08:47, Angel  wrote:

> Hi!
>
> Looked at all the old stuff, and this has happened before, but nothing
> *new* came up. Is there a new upgrade for this??
>
> Pidgin was working fine until today when the ICQ program, resident and
> running on the task bar, got closed accidentally. Ok, I closed it. Forgot
> it had to be on. So, I get the error message:
>
> *Unable to connect to BOS server: Connection refused. *Tried *everything*
> (reloading Pidgin, deleting Pidgin, reinstalling newest version,
> re-launching ICQ, playing with the settings in Pidgin, deleting account and
> making new -w/same settings) and ... Nada.
>
> Under Modify Account, the server listed is *login.icq.com
> ,  *I do not see it in the list of SSL servers:
> api.icq.net, api.login.icq.net api.oscar.aol.com api.screenname.aol.com
> bos.oscar.aol.com edit.yahoo.com www.yahoo.com and couldn't find info
> online to add it for myself.
>
> So.
>
> *H E L P !! *Thank you, one and all.
>
> Angel
>
>
>
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Re: Pidgin IM: Saving my Chatroom configuration?

[Eion Robb]

Hi Steven,

There's more info about where all your config settings are in the Pidgin
FAQ:
https://developer.pidgin.im/wiki/Using%20Pidgin#Wherearemysettingsanddataincludinglogssaved

Cheers,
Eion

On Thu, 21 Mar 2019 at 07:59, Steven Bock  wrote:

> Hello,
>
> How do I save my current Pidgin chatroom settings right now? There doesnt
> seem to be a way to backup your current config or settings for what I have
> currently?
>
> Please let me know if there is a way to accomplish this?
>
> Thank You,
>
> Steven Bock | Senior Technical Support Engineer
> SPARC Support | Enterprise Server Group
>
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Re: having a problem with otr

[Eion Robb]

Hi there,

After downloading and installing the OTR plugin, did you enable it through
the Tools->Plugins->Off-The-Record Messaging?  You'll need to tick the
checkbox next to the name to enable the plugin.

"Not Authorized" can mean a few different things, but the main cause is
when the other person hasn't accepted your friend request.

If you want to block messages from people who aren't on your buddy list,
you can use the Tools->Privacy menu to change your filters to only allow
people who are on your buddy list to contact you.

Cheers,
Eion


On Wed, 20 Mar 2019 at 00:04, sweden  wrote:

> Hi
>
> I am using pidgin and are really happy with it,, but when adding people
> that dount have exploit.im i get a lot of trouble
> I always get this message when adding people,, always requset a private
> conversation. and i always make sure the the buddy also adds me/accept me.
>
> ?OTRv23?  has requested an Off-the-Record private conversation
> . However, you do not have a plugin to
> support that. See https://otr.cypherpunks.ca/ for more information.
>
> i have downloaded the plug in from your home site ,win7 32m, and run it on
> my computer, do i have to put it in my jabber on any haw? i have tried to
> search for answers on the web but dident find answer. I also get: NOT
> AUTHORIZED or pending on the person that i want to add with a red cross and
> a circle around it.
> Sometimes i also get persons that i dount know or have talk to that wants
> to add me,, haw can i remove that or way do i get that?
>
> thanks for the support.
>
> Sent with ProtonMail  Secure Email.
>
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Re: Urgent - SSL Connection Failed

[Eion Robb]

Hi Deepshikha,

Oracle users need to contact their Tech Support people.  We as Pidgin
developers can't do anything about your server.

Regards,
Eion

On Mon, 18 Mar 2019 at 18:08, Deepshikha Goel 
wrote:

> Hi All
>
> I need urgent help in pidgin, not able to connect.
>
> getting error : SSL Connection Failed
>
> Thanks
> Deepshikha
>
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Re: Hide New IM Conversations

[Eion Robb]

Hi David,

Some other things to check:
* In Tools->Plugins->Message Notification->Configure Plugin  do you have it
set up so that 'present conversation window' or 'raise conversation window'
are ticked?  This would overrite any setting in the preferences?
* If you set your status to 'Away' or something other than 'Available' then
conversation windows should definitely not pop up
* Is it one particular protocol that has messages popping up?  I know that
the Discord plugin has some options that (at the moment) ignore all other
settings and will try to pop open conversation windows if you've
been @mentioned in them
* Are you using any toaster/notification plugins in Tools->Plugins that
might have their own settings regarding how to present new messages?

Cheers,
Eion


On Mon, 18 Mar 2019 at 11:00, David Nelson  wrote:

> Windows 7
> Pidgin 2.13.0 (libpurple 2.13.0)
>
> I've searched many sites and forums and plugins but have not found a true
> answer.
>
> Sometimes I do not want to be notified when I receive a Pidgin IM, in
> particular not have a new conversation window pop up.  I set
> Preferences/Hide New IM Conversations to "Always", and I have tried both to
> check and un-check Minimize New Conversation Windows.
>
> At times it works...I receive an IM and no window pops up.  Most other
> times, however, nothing having been changed, the window pops up again.
>
> Does someone know why?  How can I set Pidgin to NOT pop up a new
> conversation window when I receive a Pidgin IM?
>
> Thanks!!
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Re: Pidgin on iphone

[Eion Robb]

Hi there,

There's a few plugins on the
https://developer.pidgin.im/wiki/ThirdPartyPlugins wiki page that let you
send messages from a phone via Pidgin, eg WebPidginZ, pidgin-juice and
sapphire

Cheers,
Eion

On Fri, 15 Mar 2019 at 05:14,  wrote:

> Hi , this is a great software , is there any way to have incoming massage
> notifications on Iphone? Or send and receice both on PC and Iphone?
>
> Thanks
>
>
>
> *Kenny Anet*
>
> *972-241-1771  Phone*
>
> *972-241-3773  Fax*
>
>
>
> *ke...@aceimports.com *
>
>
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Re: Unable to connect to Hangouts via Pidgin

[Eion Robb]

(Please CC the support@ list on any replies)

Hi again,

The two links are your next steps.  If the "less secure apps" link isn't
helping, then switching to two-factor authentication with an app-specific
password or the Hangouts plugin is what you'll need to do.

Cheers,
Eion


On Tue, 12 Mar 2019 at 09:57, Anis Ali Khan  wrote:

> I’ve allowed insecure apps to get my gmail in outlook, that’s working
> fine, and I just tested my signin on the hangouts website, works fine, it’s
> only with Pidgin that I have an issue.
>
>
>
> Tried re-creating my account in Pidgin with XMPP, still having the same
> issue….
>
>
>
> *Anis Ali Khan*
>
> Technicien Informatique | IT Technician
>
> Dynacom
>
> 1270, Dagenais Blvd., Ouest
>
> Laval, Quebec
>
> CANADA H7L 5E3
>
>
>
> *From:* Eion Robb [mailto:e...@robbmob.com]
> *Sent:* Monday, March 11, 2019 4:51 PM
> *To:* Anis Ali Khan 
> *Cc:* support@pidgin.im
> *Subject:* Re: Unable to connect to Hangouts via Pidgin
>
>
>
> Hi Anis,
>
>
>
> "Not Authorized" means an incorrect password.  You'll either need to set
> up an app-specific password if you're using two-factor authentication,
> allow insecure apps if you're not using two-factor auth, or switch to the
> Hangouts plugin which has a different login mechanism.
>
>
>
> Links to the XMPP way: https://developer.pidgin.im/wiki/Protocol Specific
> Questions#gtalk_2fa
>
> Link to the Hangouts plugin:
> https://bitbucket.org/EionRobb/purple-hangouts
>
>
>
> Cheers,
>
> Eion
>
>
>
>
>
> On Tue, 12 Mar 2019 at 01:38, Anis Ali Khan  wrote:
>
> Hello,
>
>
>
> I’m getting a not authorized error message.
>
>
>
> Pidgin is configured as follows:
>
>
>
>
>
> Please refer to the debug log:
>
>
>
> (08:29:56) util: Writing file prefs.xml to directory
> C:\Users\aakhan\AppData\Roaming\.purple
>
> (08:29:56) util: Writing file
> C:\Users\aakhan\AppData\Roaming\.purple\prefs.xml
>
> (08:30:01) account: Connecting to account anisalikha...@gmail.com/.
>
> (08:30:01) connection: Connecting. gc = 060AE1E0
>
> (08:30:01) dnssrv: querying SRV record for gmail.com: _xmpp-client._
> tcp.gmail.com
>
> (08:30:01) dnssrv: found 5 SRV entries
>
> (08:30:01) dnsquery: Performing DNS lookup for xmpp.l.google.com
>
> (08:30:01) dnsquery: IP resolved for xmpp.l.google.com
>
> (08:30:01) proxy: Attempting connection to 173.194.205.125
>
> (08:30:01) proxy: Connecting to xmpp.l.google.com:5222 with no proxy
>
> (08:30:01) proxy: Connection in progress
>
> (08:30:01) proxy: Connecting to xmpp.l.google.com:5222.
>
> (08:30:01) proxy: Connected to xmpp.l.google.com:5222.
>
> (08:30:01) jabber: Sending (anisalikha...@gmail.com):  ?>
>
> (08:30:01) jabber: Sending (anisalikha...@gmail.com): 
>
> (08:30:01) jabber: Recv (138):  id="621FCE916EB0F34C" version="1.0" xmlns:stream="
> http://etherx.jabber.org/streams; xmlns="jabber:client">
>
> (08:30:01) jabber: Recv (241):  xmlns="urn:ietf:params:xml:ns:xmpp-tls"> xmlns="urn:ietf:params:xml:ns:xmpp-sasl">X-OAUTH2X-GOOGLE-TOKEN
>
> (08:30:01) jabber: Sending (anisalikha...@gmail.com):  xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
>
> (08:30:01) jabber: Recv (50):  xmlns="urn:ietf:params:xml:ns:xmpp-tls"/>
>
> (08:30:01) nss: SSL version 3.3 using 128-bit AES-GCM with 128-bit AEAD MAC
>
> Server Auth: 2048-bit RSA, Key Exchange: 256-bit ECDHE, Compression: NULL
>
> Cipher Suite Name: TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
>
> (08:30:01) nss: subject=CN=gmail.com,O=Google LLC,L=Mountain
> View,ST=California,C=US issuer=CN=Google Internet Authority G3,O=Google
> Trust Services,C=US
>
> (08:30:01) nss: partial certificate chain
>
> (08:30:01) certificate/x509/tls_cached: Starting verify for gmail.com
>
> (08:30:01) certificate/x509/tls_cached: Checking for cached cert...
>
> (08:30:01) certificate/x509/tls_cached: ...Found cached cert
>
> (08:30:01) nss/x509: Loading certificate from
> C:\Users\aakhan\AppData\Roaming\.purple\certificates\x509\tls_peers\
> gmail.com
>
> (08:30:01) certificate/x509/tls_cached: Peer cert matched cached
>
> (08:30:01) nss/x509: Exporting certificate to
> C:\Users\aakhan\AppData\Roaming\.purple\certificates\x509\tls_peers\
> gmail.com
>
> (08:30:01) util: Writing file
> C:\Users\aakhan\AppData\Roaming\.purple\certificates\x509\tls_peers\
> gmail.com
>
> (08:30:01) nss: Trusting CN=gmail.com,O=Google LLC,L=Mountain
> View,ST=California,C=US
>
> (08:30:01) certificate: Successfully verified certificate for gmail.com
>
> (

Re: Unable to connect to Hangouts via Pidgin

[Eion Robb]

Hi Anis,

"Not Authorized" means an incorrect password.  You'll either need to set up
an app-specific password if you're using two-factor authentication, allow
insecure apps if you're not using two-factor auth, or switch to the
Hangouts plugin which has a different login mechanism.

Links to the XMPP way: https://developer.pidgin.im/wiki/Protocol Specific
Questions#gtalk_2fa
Link to the Hangouts plugin: https://bitbucket.org/EionRobb/purple-hangouts

Cheers,
Eion


On Tue, 12 Mar 2019 at 01:38, Anis Ali Khan  wrote:

> Hello,
>
>
>
> I’m getting a not authorized error message.
>
>
>
> Pidgin is configured as follows:
>
>
>
>
>
> Please refer to the debug log:
>
>
>
> (08:29:56) util: Writing file prefs.xml to directory
> C:\Users\aakhan\AppData\Roaming\.purple
>
> (08:29:56) util: Writing file
> C:\Users\aakhan\AppData\Roaming\.purple\prefs.xml
>
> (08:30:01) account: Connecting to account anisalikha...@gmail.com/.
>
> (08:30:01) connection: Connecting. gc = 060AE1E0
>
> (08:30:01) dnssrv: querying SRV record for gmail.com: _xmpp-client._
> tcp.gmail.com
>
> (08:30:01) dnssrv: found 5 SRV entries
>
> (08:30:01) dnsquery: Performing DNS lookup for xmpp.l.google.com
>
> (08:30:01) dnsquery: IP resolved for xmpp.l.google.com
>
> (08:30:01) proxy: Attempting connection to 173.194.205.125
>
> (08:30:01) proxy: Connecting to xmpp.l.google.com:5222 with no proxy
>
> (08:30:01) proxy: Connection in progress
>
> (08:30:01) proxy: Connecting to xmpp.l.google.com:5222.
>
> (08:30:01) proxy: Connected to xmpp.l.google.com:5222.
>
> (08:30:01) jabber: Sending (anisalikha...@gmail.com):  ?>
>
> (08:30:01) jabber: Sending (anisalikha...@gmail.com): 
>
> (08:30:01) jabber: Recv (138):  id="621FCE916EB0F34C" version="1.0" xmlns:stream="
> http://etherx.jabber.org/streams; xmlns="jabber:client">
>
> (08:30:01) jabber: Recv (241):  xmlns="urn:ietf:params:xml:ns:xmpp-tls"> xmlns="urn:ietf:params:xml:ns:xmpp-sasl">X-OAUTH2X-GOOGLE-TOKEN
>
> (08:30:01) jabber: Sending (anisalikha...@gmail.com):  xmlns='urn:ietf:params:xml:ns:xmpp-tls'/>
>
> (08:30:01) jabber: Recv (50):  xmlns="urn:ietf:params:xml:ns:xmpp-tls"/>
>
> (08:30:01) nss: SSL version 3.3 using 128-bit AES-GCM with 128-bit AEAD MAC
>
> Server Auth: 2048-bit RSA, Key Exchange: 256-bit ECDHE, Compression: NULL
>
> Cipher Suite Name: TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
>
> (08:30:01) nss: subject=CN=gmail.com,O=Google LLC,L=Mountain
> View,ST=California,C=US issuer=CN=Google Internet Authority G3,O=Google
> Trust Services,C=US
>
> (08:30:01) nss: partial certificate chain
>
> (08:30:01) certificate/x509/tls_cached: Starting verify for gmail.com
>
> (08:30:01) certificate/x509/tls_cached: Checking for cached cert...
>
> (08:30:01) certificate/x509/tls_cached: ...Found cached cert
>
> (08:30:01) nss/x509: Loading certificate from
> C:\Users\aakhan\AppData\Roaming\.purple\certificates\x509\tls_peers\
> gmail.com
>
> (08:30:01) certificate/x509/tls_cached: Peer cert matched cached
>
> (08:30:01) nss/x509: Exporting certificate to
> C:\Users\aakhan\AppData\Roaming\.purple\certificates\x509\tls_peers\
> gmail.com
>
> (08:30:01) util: Writing file
> C:\Users\aakhan\AppData\Roaming\.purple\certificates\x509\tls_peers\
> gmail.com
>
> (08:30:01) nss: Trusting CN=gmail.com,O=Google LLC,L=Mountain
> View,ST=California,C=US
>
> (08:30:01) certificate: Successfully verified certificate for gmail.com
>
> (08:30:01) jabber: Sending (ssl) (anisalikha...@gmail.com):
> 
>
> (08:30:01) jabber: Recv (ssl)(138):  id="E763ADE37F20CF3F" version="1.0" xmlns:stream="
> http://etherx.jabber.org/streams; xmlns="jabber:client">
>
> (08:30:01) jabber: Recv (ssl)(197):  xmlns="urn:ietf:params:xml:ns:xmpp-sasl">X-OAUTH2X-GOOGLE-TOKENPLAIN
>
> (08:30:01) sasl: Mechs found: X-OAUTH2 X-GOOGLE-TOKEN PLAIN
>
> (08:30:01) sasl: No worthy mechs found
>
> (08:30:06) util: Writing file accounts.xml to directory
> C:\Users\aakhan\AppData\Roaming\.purple
>
> (08:30:06) util: Writing file
> C:\Users\aakhan\AppData\Roaming\.purple\accounts.xml
>
> (08:30:07) sasl: Mechs found: X-OAUTH2 X-GOOGLE-TOKEN PLAIN
>
> (08:30:07) jabber: Sending (ssl) (anisalikha...@gmail.com):  xmlns='urn:ietf:params:xml:ns:xmpp-sasl' mechanism='PLAIN' xmlns:ga='
> http://www.google.com/talk/protocol/auth'
> ga:client-uses-full-bind-result='true'>password removed
>
> (08:30:08) jabber: Recv (ssl)(77):  xmlns="urn:ietf:params:xml:ns:xmpp-sasl">
>
> (08:30:08) sasl: Mechs found: X-OAUTH2 X-GOOGLE-TOKEN
>
> (08:30:08) sasl: No worthy mechs found
>
> (08:30:08) connection: Connection error on 060AE1E0 (reason: 2
> description: Not Authorized)
>
> (08:30:08) jabber: Recv (ssl)(16): 
>
> (08:30:08) account: Disconnecting account anisalikha...@gmail.com/
> (05FC96B0)
>
> (08:30:08) connection: Disconnecting connection 060AE1E0
>
> (08:30:08) jabber: Sending (ssl) (anisalikha...@gmail.com):
> 
>
> (08:30:08) connection: Destroying connection 060AE1E0
>
> (08:30:13) util: Writing file accounts.xml to directory
> 

Re: Google G Suite chat support?

[Eion Robb]

Hi Peter,

This page in the FAQ might apply to you
https://developer.pidgin.im/wiki/Protocol%20Specific%20Questions#HowdoIconfigurePidgintoconnecttoGoogleTalkformydomainhostedonGoogleApps
I did notice that your ftllabscorp.com domain didn't have any DNS records
set up for XMPP though.

You might also want to look at the Hangouts plugin, since that doesn't have
any restrictions about non-google email addresses.  It doesn't support the
newer "Hangouts Chat" that's part of Gsuite though.

Google's offerings are very confusing at the moment about what will and
won't work, and doesn't help that the naming is all so similar.

Cheers,
Eion


On Fri, 8 Mar 2019 at 07:33, Peter Moore - FTL 
wrote:

> Hi,
> Long time Pidgin user/lover (Thx!).
>
> My company just switched from using regular gmail to G Suite and i'm not
> sure how to enter my new account info in pidgin.
>
> my new G Suite email/account is pe...@ftllabscorp.com
>
> Since it's a google account w/chat function I select the XMPP protocol as
> usual.
>
> I've tried a few user name / domain combos but none work.
>
> user name / domain:
> * peter / gmail.com obviously won't work
> * pe...@ftllabscorp.com / gmail.com wouldn't work because it became peter/
> gmail.com which obviously won't work
> * peter / ftllabscorp.com seemed like it should work but tries for a
> while and can't connect.  I have changed my G Suite security settings to
> allow less secure devices so i dunno...
>
> Is there some other protocol for G Suite or ?
>
> Advise?  Thx!!
> Best Regards,
> Peter Moore, Design Engineer
> FTL Labs
>
> ___
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Re: Sudden odd message trying to sign on - corrected msg for length

[Eion Robb]

Hi there,

If you're using ICQ, then you'll need to provide your numeric UIN
(123456789) instead of your email address.  Just be warned that the old ICQ
protocol could stop working at any moment (other 3rd party ICQ clients were
shut out at the end of last year), and that a new ICQ plugin is in the
works.

Just to double check, were you intentionally trying to connect to an ICQ
account and not a Hangouts or XMPP account?

Cheers,
Eion

On Wed, 23 Jan 2019 at 19:36, Angel  wrote:

> Sorry for the huge message last time. I included screen captures of the
> various dialog boxes. This time I'm including just the data IN the dialogs
>
>
> I was using this just last night, and now it won't let me connect. What am
> I doing wrong?
>
> --
> When I try to connect, I get this message:
>
> cmmcan...@gmail.com disabled
>
> Recieved unexpected response from hhtps:./.
> ap.login.icq.net/auth/clientLogin: Target not exist
>
> --
>
>
>
>
>
>
> *Manage Account Basic tab Login Options * Protocol ICQ Username
> cmmcan...@gmail.com Password  Remember
> password: ON
>
>
>
> *User Options * Local alias DragonLady
>
>
>
> *Advanced tab * Server slogin.icq.com Port 5190 Connection security Use
> encryption if available Authentication method  clientLogin Encoding
> CP1252
>
> *Proxy tab * Proxy type Use Global Proxy Settings
>
> --
>
> Tried logging off, exiting Pidgin, on again, modify account, re-enable
> button and through manage acct  but no joy.
>
> Help??
>
>
>
> ___
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Re: XMPP to 8x8 servers

[Eion Robb]

Hi again,

Can you confirm what settings you have set in Tools->Plugins->NSS
Preferences->Configure for the Minimum and Maximum TLS/SSL version, and
what version of Pidgin you're using.

According to https://xmpp.net/result.php?domain=uc.8x8.com=client the
server supports TLS1.2 and TLS1.1 but you might have that disabled in your
NSS settings.  It also lists out the SSL ciphers that the server supports,
so you can try to match with what you have set.

Cheers,
Eion



On Fri, 18 Jan 2019 at 11:06, Eric Pierce 
wrote:

> (16:05:09) *nss:* Handshake failed (-5938)
> (16:05:09) *connection:* Connection error on 0x564362d2dea0 (reason: 5
> description: SSL Handshake Failed)​
>
>
> Eric Pierce
> Director of IT
> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
> 1 E. Wacker Drive, Suite 1920
> Chicago, IL 60601
> (312) 262-3370
> epie...@promontadvisors.com
> http://www.promontadvisors.com
> --
> *From:* Eion Robb 
> *Sent:* Thursday, January 17, 2019 4:00 PM
> *To:* Eric Pierce
> *Cc:* support
> *Subject:* Re: XMPP to 8x8 servers
>
> If you could try get a debug log (from the Buddy List,  Help->Debug
> Window) as you're connecting to the account, you should get a "nss:
> Handshake failed" error message with an error code. If you could paste that
> line here we can see which type of SSL Handshake error you're getting to
> know how to solve it.
>
> Cheers,
> Eion
>
>
> On Fri, 18 Jan 2019 at 10:50, Eric Pierce 
> wrote:
>
>> ​Thanks Eion,
>>
>>
>> I looked at that too.  I got all the way to having a "SSL handshake
>> error."  I am not sure how to chose the right cipher. I have tried all the
>> ciphers that are included with Pidgin.
>>
>>
>> Eric
>>
>>
>> Eric Pierce
>> Director of IT
>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>> 1 E. Wacker Drive, Suite 1920
>> Chicago, IL 60601
>> (312) 262-3370
>> epie...@promontadvisors.com
>> http://www.promontadvisors.com
>> --
>> *From:* Eion Robb 
>> *Sent:* Thursday, January 17, 2019 3:43 PM
>> *To:* Eric Pierce
>> *Cc:* support
>> *Subject:* Re: XMPP to 8x8 servers
>>
>> Looking at that old support email
>> https://pidgin.im/pipermail/support/2015-July/028968.html it looks like
>> the XMPP Domain is uc.8x8.com - not sure what you'd need to use for
>> username or password though, but you could try whatever details you use to
>> login to their system.
>>
>> Cheers,
>> Eion
>>
>> On Fri, 18 Jan 2019 at 10:15, Eric Pierce 
>> wrote:
>>
>>> ​They do  not seem to want to share it.
>>>
>>>
>>> Eric Pierce
>>> Director of IT
>>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>>> 1 E. Wacker Drive, Suite 1920
>>> Chicago, IL 60601
>>> (312) 262-3370
>>> epie...@promontadvisors.com
>>> http://www.promontadvisors.com
>>> --
>>> *From:* Kevin Kretz 
>>> *Sent:* Thursday, January 17, 2019 3:01 PM
>>> *To:* Eric Pierce
>>> *Cc:* support
>>> *Subject:* Re: XMPP to 8x8 servers
>>>
>>> Are you an 8x8 customer?  Have you asked them what their XMPP
>>> server/configuration is?
>>>
>>> --
>>> *From: *"Eric Pierce" 
>>> *To: *"support" 
>>> *Sent: *Thursday, January 17, 2019 3:05:08 PM
>>> *Subject: *XMPP to 8x8 servers
>>>
>>> ​To Whom It May Concern,
>>>
>>>
>>> I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a
>>> post of someone connecting to their server back in 2015.  I did not see any
>>> final result.  Does anyone have any successful integrations?
>>>
>>>
>>> Eric
>>>
>>>
>>> Eric Pierce
>>> Director of IT
>>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>>> 1 E. Wacker Drive, Suite 1920
>>> Chicago, IL 60601
>>> (312) 262-3370
>>> epie...@promontadvisors.com
>>>
>>> https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com
>>>
>>> ___
>>> Support@pidgin.im mailing list
>>> Want to unsubscribe?  Use this link:
>>>
>>> https://company.rentec.com/company/UrlFilter.action?url=https://pidgin.im/cgi-bin/mailman/listinfo/support
>>> ___
>>> Support@pidgin.im mailing list
>>> Want to unsubscribe?  Use this link:
>>> https://pidgin.im/cgi-bin/mailman/listinfo/support
>>
>>
___
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Want to unsubscribe?  Use this link:
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Re: XMPP to 8x8 servers

[Eion Robb]

If you could try get a debug log (from the Buddy List,  Help->Debug Window)
as you're connecting to the account, you should get a "nss: Handshake
failed" error message with an error code. If you could paste that line here
we can see which type of SSL Handshake error you're getting to know how to
solve it.

Cheers,
Eion


On Fri, 18 Jan 2019 at 10:50, Eric Pierce 
wrote:

> ​Thanks Eion,
>
>
> I looked at that too.  I got all the way to having a "SSL handshake
> error."  I am not sure how to chose the right cipher. I have tried all the
> ciphers that are included with Pidgin.
>
>
> Eric
>
>
> Eric Pierce
> Director of IT
> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
> 1 E. Wacker Drive, Suite 1920
> Chicago, IL 60601
> (312) 262-3370
> epie...@promontadvisors.com
> http://www.promontadvisors.com
> --
> *From:* Eion Robb 
> *Sent:* Thursday, January 17, 2019 3:43 PM
> *To:* Eric Pierce
> *Cc:* support
> *Subject:* Re: XMPP to 8x8 servers
>
> Looking at that old support email
> https://pidgin.im/pipermail/support/2015-July/028968.html it looks like
> the XMPP Domain is uc.8x8.com - not sure what you'd need to use for
> username or password though, but you could try whatever details you use to
> login to their system.
>
> Cheers,
> Eion
>
> On Fri, 18 Jan 2019 at 10:15, Eric Pierce 
> wrote:
>
>> ​They do  not seem to want to share it.
>>
>>
>> Eric Pierce
>> Director of IT
>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>> 1 E. Wacker Drive, Suite 1920
>> Chicago, IL 60601
>> (312) 262-3370
>> epie...@promontadvisors.com
>> http://www.promontadvisors.com
>> --
>> *From:* Kevin Kretz 
>> *Sent:* Thursday, January 17, 2019 3:01 PM
>> *To:* Eric Pierce
>> *Cc:* support
>> *Subject:* Re: XMPP to 8x8 servers
>>
>> Are you an 8x8 customer?  Have you asked them what their XMPP
>> server/configuration is?
>>
>> --
>> *From: *"Eric Pierce" 
>> *To: *"support" 
>> *Sent: *Thursday, January 17, 2019 3:05:08 PM
>> *Subject: *XMPP to 8x8 servers
>>
>> ​To Whom It May Concern,
>>
>>
>> I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a
>> post of someone connecting to their server back in 2015.  I did not see any
>> final result.  Does anyone have any successful integrations?
>>
>>
>> Eric
>>
>>
>> Eric Pierce
>> Director of IT
>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>> 1 E. Wacker Drive, Suite 1920
>> Chicago, IL 60601
>> (312) 262-3370
>> epie...@promontadvisors.com
>>
>> https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com
>>
>> ___
>> Support@pidgin.im mailing list
>> Want to unsubscribe?  Use this link:
>>
>> https://company.rentec.com/company/UrlFilter.action?url=https://pidgin.im/cgi-bin/mailman/listinfo/support
>> ___
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Re: XMPP to 8x8 servers

[Eion Robb]

Looking at that old support email
https://pidgin.im/pipermail/support/2015-July/028968.html it looks like the
XMPP Domain is uc.8x8.com - not sure what you'd need to use for username or
password though, but you could try whatever details you use to login to
their system.

Cheers,
Eion

On Fri, 18 Jan 2019 at 10:15, Eric Pierce 
wrote:

> ​They do  not seem to want to share it.
>
>
> Eric Pierce
> Director of IT
> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
> 1 E. Wacker Drive, Suite 1920
> Chicago, IL 60601
> (312) 262-3370
> epie...@promontadvisors.com
> http://www.promontadvisors.com
> --
> *From:* Kevin Kretz 
> *Sent:* Thursday, January 17, 2019 3:01 PM
> *To:* Eric Pierce
> *Cc:* support
> *Subject:* Re: XMPP to 8x8 servers
>
> Are you an 8x8 customer?  Have you asked them what their XMPP
> server/configuration is?
>
> --
> *From: *"Eric Pierce" 
> *To: *"support" 
> *Sent: *Thursday, January 17, 2019 3:05:08 PM
> *Subject: *XMPP to 8x8 servers
>
> ​To Whom It May Concern,
>
>
> I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a
> post of someone connecting to their server back in 2015.  I did not see any
> final result.  Does anyone have any successful integrations?
>
>
> Eric
>
>
> Eric Pierce
> Director of IT
> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
> 1 E. Wacker Drive, Suite 1920
> Chicago, IL 60601
> (312) 262-3370
> epie...@promontadvisors.com
>
> https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com
>
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Re: Pidgin Opens and Closes right away Windows 10

[Eion Robb]

Hi Gene,

Sorry to hear you had trouble with getting a debug log.  Unfortunately
without either the debug log or the Pidgin.rpt file, there's not much we
can do to help.  The Pidgin.rpt file should be the easiest one to get to
and attach to an email, as this file is already created every time there's
a crash in Pidgin.  Just as a reminder, that file lives at
%appdata%\.purple\  (you can copy-paste that path into Explorer to jump
straight to the Pidgin config folder).

Unfortunately as you've found, uninstalling/reinstalling Pidgin and
clearing out any registry files won't help with any crashes if there's a
particular plugin or server you're using that's causing a crash.  If you
could let us know what version of Pidgin you're using, by right-clicking on
the Pidgin.exe file in your %programfiles%\Pidgin folder, going to the
Details tab and finding the "Product version" entry.  It would also help to
know what kind of account you're connecting to in Pidgin; XMPP or IRC or
something like that.

Cheers,
Eion

On Tue, 15 Jan 2019 at 04:03, Gene Cunningham  wrote:

> Hello,
>
>
>
> I have worked on this for a few hours now and nothing is working as
> outlined on the link.  I did check processes in Task Manager and Pidgin is
> not running.  I have removed it,  deep cleaned the registry, reloaded it
> several times.  Still no joy.  Everything else works on my computer.
> Pidgin worked for a month and now this.
>
>
>
> I can’t spend any more time on this – I have to get to work so will deal
> with this when I have nothing to do (which is rare).  I have informed my
> management that I am off of Pidgin.
>
>
>
> Thanks…
>
>
>
> GC
>
>
>
> *From:* Eion Robb [mailto:e...@robbmob.com]
> *Sent:* Sunday, January 13, 2019 23:00
> *To:* Gene Cunningham 
> *Cc:* support@pidgin.im
> *Subject:* Re: Pidgin Opens and Closes right away Windows 10
>
>
>
> Hi Gene,
>
>
>
> Could you check in Task Manager that Pidgin is or isn't running?
>
>
>
> If it's not running, it could be crashing when it opens.  Just to double
> check, can you follow the instructions at
> https://developer.pidgin.im/wiki/TipsForBugReports#ObtainingaDebugLog to
> get a debug log, and attach it along with the Pidgin.rpt file that lives at
> %appdata%\.purple in an email reply back to us.  Hopefully one of those two
> will shed some light on where the problem is.
>
>
>
> Cheers,
>
> Eion
>
>
>
>
>
>
>
> On Mon, 14 Jan 2019 at 14:49, Gene Cunningham 
> wrote:
>
> Hello.  I have removed it and reinstalled several times.  I have
> temporarily turned off virus and firewall.  When I click on the icon, the
> IM window opens (unpopulated) and closes.  This all happens in about two
> seconds.  Any ideas?
>
>
>
> CONFIDENTIALITY NOTICE: The contents of this email message and any
> attachments are intended solely for the addressee(s) and may contain
> confidential and/or privileged information and may be legally protected
> from disclosure. If you are not the intended recipient of this message or
> their agent, or if this message has been addressed to you in error, please
> immediately alert the sender by reply email and then delete this message
> and any attachments. If you are not the intended recipient, you are hereby
> notified that any use, dissemination, copying, or storage of this message
> or its attachments is strictly prohibited.
>
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> immediately alert the sender by reply email and then delete this message
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Re: Pidgin Opens and Closes right away Windows 10

[Eion Robb]

Hi Gene,

Could you check in Task Manager that Pidgin is or isn't running?

If it's not running, it could be crashing when it opens.  Just to double
check, can you follow the instructions at
https://developer.pidgin.im/wiki/TipsForBugReports#ObtainingaDebugLog to
get a debug log, and attach it along with the Pidgin.rpt file that lives at
%appdata%\.purple in an email reply back to us.  Hopefully one of those two
will shed some light on where the problem is.

Cheers,
Eion



On Mon, 14 Jan 2019 at 14:49, Gene Cunningham  wrote:

> Hello.  I have removed it and reinstalled several times.  I have
> temporarily turned off virus and firewall.  When I click on the icon, the
> IM window opens (unpopulated) and closes.  This all happens in about two
> seconds.  Any ideas?
>
>
> CONFIDENTIALITY NOTICE: The contents of this email message and any
> attachments are intended solely for the addressee(s) and may contain
> confidential and/or privileged information and may be legally protected
> from disclosure. If you are not the intended recipient of this message or
> their agent, or if this message has been addressed to you in error, please
> immediately alert the sender by reply email and then delete this message
> and any attachments. If you are not the intended recipient, you are hereby
> notified that any use, dissemination, copying, or storage of this message
> or its attachments is strictly prohibited.
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Re: History Conversation

[Eion Robb]

Hi Eduardo,

The closest thing to what you're after is the History plugin, which shows
the previous conversation with a buddy when you open an IM window with
them.  You can activate it from the Tools->Plugins menu.

Cheers,
Eion


On Sat, 5 Jan 2019 at 02:23, Eduardo Leme  wrote:

> Hello, support team of Pidgin.
>
> Is it possible to display all history of conversation with a buddie (or,
> at least, the last n conversations) when opening up a new conversation with
> him? Just like on Facebook, that show the last messages when you send a new
> one to a friend.
>
> Thanks for your attention,
> Eduardo Leme.
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Re: App won't connect

[Eion Robb]

Hi Julia-Grace,

What kind of account are you trying to connect to? (XMPP, IRC, ICQ,
Hangouts, etc)?

Cheers,
Eion

On Tue, 1 Jan 2019 at 10:19, Julia-Grace Sanders <
jsand...@skagitpublishing.com> wrote:

> Hello,
>
>
> My Pidgin won't connect when I launch the app. I've included a screen shot
> of where it gets stuck. Any suggestions?
>
>
>
>
>
> *Julia-Grace Sanders*
>
> Reporter | Skagit Valley Herald
>
> jsand...@skagitpublishing.com | (360) 416-2145
>
>
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Re: Plugin OTR does not work

[Eion Robb]

Hi Marc,

Which mobile client is that that you're using?  Is cringeguy your XMPP JID
or is it your friend's who's trying to talk to you?

>From what I can see, it looks like Pidgin is starting an OTR converstaion,
which you're then trying to continue on a mobile device that either doesn't
support OTR or doesn't understand that OTR conversations could be started
from another device (eg due to message carbons)

Cheers,
Eion

On Thu, 27 Dec 2018 at 13:23, MarcDoylemd 
wrote:

> Hello! I am using pidgin client for the first time, and I added OTR plugin
> to it. This error is shown on mobile jabber client, which I also using. OTR
> must work, but it doesn't. What should I do?
>
>
>
>
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Re: ICQ Official announcement

[Eion Robb]

Hi Eugene,

Thanks for testing :)  There's obviously a few rough edges to the plugin
since it's only 24 hours old, sorry about the old messages appearing.
That's going to keep happening every time you connect to the account for
now.

I don't think there'll be any way to fix receiving old ICQ client messages
- unless they also show up on web.icq.com ?  If it helps, the old ICQ
clients won't work after the end of the year anyway.

You can debug everything that's going on through the Pidgin debug log:
 from the Buddy List,  Help->Debug Window

Cheers,
Eion

On Sun, 23 Dec 2018 at 19:53, Eugene Grosbein  wrote:

> On 23.12.2018 03:10, Eion Robb wrote:
>
> > Hi again,
> >
> > I've been working on a new ICQ protocol replacement at
> https://github.com/EionRobb/icyque
> > Currently it can just login and send/receive IM's, but work is ongoing
> to try to support other features.
>
> Hi!
>
> Thank you very much!
>
> I've built it successfully from source under FreeBSD 11.2 and testing it
> just now.
> It works at first glance with Pidgin 2.13.0 but there are two problems:
>
> 1) I started Pidgin without any accounts activated, created new account
> for ICQ (WIM) protocol
> and logged in successfully. Next moment I got dozen of incoming message
> windows:
> it seems there was one window per every contact that sent me a message in
> the past
> to this installation of Pidgin. Each window contained one last message
> from a contact,
> some of them dated several years ago. It took a while to close them all :-)
>
> 2) Outgoing messages get delivered just fine and are perfectly readable
> for both of ASCII and Cyrillic.
> Incoming messages from old official ICQ 2005 client do not come in at all.
>
> If I log out ICQ(WIM) account and get back to old bundled ICQ(OSCAR)
> account, the problem disappears.
>
> Is there a way to debug what's going on other than tcpdump? At protocol
> level.
> Can it write some debugging logs to a window, file or maybe syslog?
>
>
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Re: ICQ Official announcement

[Eion Robb]

Hi again,

I've been working on a new ICQ protocol replacement at
https://github.com/EionRobb/icyque
Currently it can just login and send/receive IM's, but work is ongoing to
try to support other features.

Cheers,
Eion

On Fri, 21 Dec 2018 at 11:52, Eion Robb  wrote:

> Hi Eugene,
>
> We were in touch with the ICQ developers in November about their new
> protocol and they were organising some documentation for us about it.  The
> last email we've had is from near the start of Nov though, so I've reached
> back out to them to see if they've got anything available for us yet.
>
> They had assured us that the OSCAR protocol wasn't going away any time
> soon though, but they might have changed their minds about that.
>
> Their new protocol, called WIM, is a JSON-over-HTTP/Websockets protocol
> that I have some packet captures of (and that I intended to write a new
> protocol plugin for) however I was waiting to see if there was any official
> documentation before starting on a reverse-engineered plugin - it's always
> nicer if there's some official docs to try and help make the protocol more
> 'stable' and less likely to break if we implement something that's likely
> to change on the server side.
>
> Cheers,
> Eion
>
> On Fri, 21 Dec 2018 at 10:06, Eugene Grosbein  wrote:
>
>> 21.12.2018 3:36, Илья Пирогов wrote:
>>
>> > I think that everything will be the same as it was in the situation
>> with Facebook and Yahoo. Someone will make a new plugin that will need to
>> be downloaded and installed additionally.
>>
>> I asked more specific questions. Basically, I'd like to know if Pidgin is
>> ready or not.
>>
>> Can I recommend Pidging to my ICQ contacts not wishing to use official
>> ICQ client as viable replacement
>> in case their client of choice breaks next week?
>>
>> Or do I need to look for replacement at least for some period of time?
>>
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Re: ICQ Official announcement

[Eion Robb]

Hi Eugene,

We were in touch with the ICQ developers in November about their new
protocol and they were organising some documentation for us about it.  The
last email we've had is from near the start of Nov though, so I've reached
back out to them to see if they've got anything available for us yet.

They had assured us that the OSCAR protocol wasn't going away any time soon
though, but they might have changed their minds about that.

Their new protocol, called WIM, is a JSON-over-HTTP/Websockets protocol
that I have some packet captures of (and that I intended to write a new
protocol plugin for) however I was waiting to see if there was any official
documentation before starting on a reverse-engineered plugin - it's always
nicer if there's some official docs to try and help make the protocol more
'stable' and less likely to break if we implement something that's likely
to change on the server side.

Cheers,
Eion

On Fri, 21 Dec 2018 at 10:06, Eugene Grosbein  wrote:

> 21.12.2018 3:36, Илья Пирогов wrote:
>
> > I think that everything will be the same as it was in the situation with
> Facebook and Yahoo. Someone will make a new plugin that will need to be
> downloaded and installed additionally.
>
> I asked more specific questions. Basically, I'd like to know if Pidgin is
> ready or not.
>
> Can I recommend Pidging to my ICQ contacts not wishing to use official ICQ
> client as viable replacement
> in case their client of choice breaks next week?
>
> Or do I need to look for replacement at least for some period of time?
>
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Re: Not able to connect pidgin after window 10 update

[Eion Robb]

Hi Nagarjuna,

Unfortunately the AIM servers were shut down at the end of last year:
https://help.aol.com/articles/aim-discontinued
To keep using Pidgin, you'll need to switch to a different protocol/server
either with one of the built-in protocols or a third party protocol from
https://developer.pidgin.im/wiki/ThirdPartyPlugins#AdditionalProtocols

Cheers,
Eion

On Mon, 26 Nov 2018 at 17:37, Nagarjuna Kanamarlapudi <
nagarjuna.kanamarlap...@oracle.com> wrote:

> Hi ,
>
>
>
>   I am not able to connect pidgin after window 10 update. Always I am
> getting below error. Could you please help to resolve below issue
>
>
>
> Error requesting https://api.screenname.aol.com/auth/clientLogin: Unable
> to connect to api.screenname.aol.com: SSL Connection Failed
>
>
>
>
>
>
>
> Thanks and regards,
>
> Nagarjuna K
>
>
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Re: Pidgin oddity

[Eion Robb]

Hi Phil,

Have you tried using the Message Notification plugin that ships with
Pidgin?  (Tools->Plugins->Message Notification)  It has the option to
'flash window' and 'remove when conversation window gains focus' which for
me on Win10 keeps the taskbar displaying with a yellow/orange background.

Cheers,
Eion


On Mon, 26 Nov 2018 at 15:54, Phil Smith III  wrote:

> On one machine (my wife’s), Pidgin does not keep flashing if an unread IM
> has arrived. This actually causes **me** most of the grief, because my
> wife will say “You didn’t tell me [you left | you got home | you got there
> without dying | whatever] and I say “Sure I did, I IMed you” and she looks
> and says “Oh, it wasn’t flashing”.
>
>
>
> I’m sure this isn’t Pidgin’s fault, but any ideas? I’ve Googled and
> tinkered with Windows settings to no avail.
>
>
>
>
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Re: Pidgin issue

[Eion Robb]

Hi Rob,

Google has settings around blocking logging in to accounts from unknown IP
addresses at https://myaccount.google.com/security#activity

You could also try using the Hangouts plugin instead that has a different
authentication method that doesn't provide username and password every time
you connect, which might give you more flexibility about where you can
login from.

Cheers,
Eion

On Wed, 21 Nov 2018 at 10:27, Rob Williams  wrote:

>
> Hello- I have Pidgin installed on 2 windows 10 laptops and works
> flawlessly while I'm at home. If I travel, however, I cannot use it. The
> 'Buddy List' box will come up but at the bottom of the box I get the
> message "accountn...@gmail.com/disabled" followed by "Not Authorized" and
> will not allow me to re-enable. This happens on both computers and when I
> get back home Pidgin comes back up and operates normally again. I don't
> think this is a firewall issue as my home and another location are my
> networks with the same ISP, same modem/router with default settings. Any
> ideas? Thanks- Rob
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Re: Pidgin Account Won't Connect

[Eion Robb]

Hi there,

When you try to connect to the account what error message do you get (at
the bottom of the buddy list)?

If there isn't any connection error, then try getting a debug log as you
disconnect and reconnect to the account.  From the buddy list, Help->Debug
Window.  Then attach it as a message back to us.

Cheers,
Eion



On Mon, 19 Nov 2018 at 22:26, dankmethods 
wrote:

> After a computer restart, I suddenly can't get back onto my Pidgin
> account. It's an xmpp.jp account and I don't know if it's the fault of
> xmpp or something is wrong with my  computer/client. I have used this
> account on pidgin for 2 weeks now.
>
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Re: Pidgin purple bug

[Eion Robb]

Hi Aleksandra,

Probably best to continue with the issue you posted on the Facebook plugin
site at https://github.com/dequis/purple-facebook/issues/447

Cheers,
Eion


On Mon, 19 Nov 2018 at 06:37, Aleksandra M.  wrote:

> Hi,
>
> I tried to find my answer in FAQ and forums, but all the queries are old.
>
> Lately I had my system reinstalled. 2 weeks or so ago. Before that Pidgin
> worked perfectly with Facebook purple and  I had no issues sending and
> receiving messages from Facebook messenger. But after reinstallation of my
> Windows, and after adding Purple to Pidgin I'm unable to send messages.
> Pidgin keeps disconnecting me every time I press enter. It seems Pidgin
> connects well to Purple, it accepts my password and login and there's a
> list of friends from Facebook, but there's still that issue. Can you guys
> help me resolve that problem?
>
> Thanks.
>
> Sent from BlueMail  for Windows
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Re: 403 registration failed

[Eion Robb]

Hi there,

A 403 error normally means the XMPP server is denying or rejecting
something, eg it could be a duplicate login id or something like that.  If
you open the debug log through Help->Debug Window as you try to register
the account, it could provide more information from the server about what
the reason for rejection is.

Cheers,
Eion

On Wed, 14 Nov 2018 at 09:54, Ivan Anikin  wrote:

> Hello, I had a problem with Pidgin, I would be happy if you would help me.
>
>
>
> I tried to add an account twice with different usernames and it didn’t
> work, still the same error, can you help me please? I tried it with XMPP
> protocol and 0day.ms domain to get into the 0day forums.
>
>
>
> I look forward to your reply.
>
>
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Re: Bug

[Eion Robb]

Hi there,

If your ICQ account is not in that dropdown list then the account isn't
enabled and/or isn't connected.  Try looking in Accounts->Manage accounts,
to make sure that the ICQ account is enabled.  Also, check at the bottom of
the buddy list for any connection errors.

Cheers,
Eion


On Fri, 26 Oct 2018 at 21:42, Checcker  wrote:

> Hi i cant add some contact to my pidgin icq list. if i want to do that i
> can chose my icq account to add a new contact. i allready connectet to
> my icq account over pidgin that works fine for me. and also i can write
> messages to my contacts but i cant add some new contacts
>
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