Better late than never, I came upon a user review of the Samsung
SyncMaster 203B monitor, which included this comment:
Despite indicating that a DVI-D cable is not included
(according to Samsung's web site), to my shock I found
one in the box. I'm not sure if this is a
By verifying that cables are really included and stating that.
I'll bet that this is a multiple-hands thing, though. The instructions were
created by a technical writer in one location, the box was designed by
marketing
in another, and the printer was packed by an outsourced worker. The
By asking those know your audience questions at the beginning --
Who will be using the instructions?
What other materials go along with the instruction sheet I'm writing?
How is it boxed?
What is printed on the box?
Show me the whole package, not just the gizmo.
Dori Green
Technical Writer, QMS
On Tuesday, November 28, 2006, Char James-Tanny wrote:
Has anyone here purchased a printer in the last 20 years that included a
cable??? I haven't...and 20 years ago (give or take) I discovered that
everything included didn't include the cable, and I was not a happy
camper when I had to go
Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Beth Agnew
Sent: Tuesday, November 28, 2006 4:01 PM
To: tcp@techcommpros.com
Subject: Re: [TCP] How would you express uncertainty in documentation?
snip
I liked Jeff Hanvey's solution -- a checkbox on a parts list
On a more serious note, I would just have the user manual provide
instructions for installing the cable and not mention the possibility
that it might or might not be there. It's more important for the
information to be in the pre-sale product advertising and on the
outside of the box. A totally
Char wrote:
Has anyone here purchased a printer in the last 20 years that included
a cable??? I haven't...and 20 years ago (give or take) I discovered that
everything included didn't include the cable, and I was not a happy
camper when I had to go back to the store.
The last two digital SLR
