By verifying that cables are really included and stating that. I'll bet that this is a multiple-hands thing, though. The instructions were created by a technical writer in one location, the box was designed by marketing in another, and the printer was packed by an "outsourced" worker. The writer simply could not know if the cable is included or not, since different outsourcing companies have different policies.
The box should include a checkbox that says "cable included" so that the consumer would know. JWH -------------- Original message ---------------------- From: "Milan Davidovic" <[EMAIL PROTECTED]> > Have a look at this: > > http://weeklyscheiss.blogspot.com/2006/11/oh-good-grief.html > > And suggest how the TWer in question should have handled the business > about the cable. _______________________________________________ Are you a Help Authoring Trainer or Consultant? Let clients find you at www.HAT.Matrix.com, the searchable HAT database based on Char James-Tanny's HAT Comparison Matrix. Contact [EMAIL PROTECTED] for details. Interested in Interactive 3D Documentation? Get the scoop at http://www.doc-u-motion.com -- your 3D documentation community. _______________________________________________ Technical Communication Professionals To post a message to the list, send an email to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com or, via email, send a blank message [EMAIL PROTECTED] Visit the TCP site at http://www.techcommpros.com To find out more about the list, including archives and your account options, visit http://techcommpros.com/mailman/listinfo/tcp_techcommpros.com If you need assistance with the list, write to [EMAIL PROTECTED]
