RE: UniVerse and Backup Exec
I wish I could take the credit... some nice folks at jBASE tracked this information down for me a few years back and I've found it useful for troubleshooting telnet connection issues on Windows. Tom Firl Columbia Ultimate -Original Message- From: Gwen Buck [mailto:[EMAIL PROTECTED] Sent: Friday, February 20, 2004 10:47 AM To: U2 Users Discussion List Subject: RE: UniVerse and Backup Exec snip Excellent write up Tom. This is a keeper email. Thanks, -Doug snip Yes, Tom. The Windows SharedSection registry tweak write-up was great. I apologize for neglecting to acknowledge it sooner! Thank you, Gwen Buck -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: UniVerse and Backup Exec
snip Excellent write up Tom. This is a keeper email. Thanks, -Doug snip Yes, Tom. The Windows SharedSection registry tweak write-up was great. I apologize for neglecting to acknowledge it sooner! Thank you, Gwen Buck -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: UniVerse and Backup Exec
Hi Gwen We're running UniVerse 10.0.4 (a known baddie as it is) and Backup Exec, tho' which I don't know off hand. We also get plenty app errors We've had 47 system crashes sinces Aug '03, which IBM have first blamed on Backup Exec, then told us that 10.1 would fix it thereby admitting the problem lay in UV. When pressed to supply us 10.1 to fix the problem, the answer was that we'd have to wait for 10.1.1 as that was specific for our platform We originally thought the problem might lie in the way the system (incl W2K) had been loaded, and so re-installed W2K Server, then Backup Exec, then used that to restore the system. Didn't work. We're still running B/E on the UV server, the system crashed twice yesterday, and once today, and management still doesn't see the need to change servers / UV's just yet. One thing tho' we did do when tweaking the reloaded UniVerse - we modified a registry key that some bright spark had discovered helped B/E and UV to co-exist. What that tweak is I don't remember - but I know that the guy who does is also on this list - Kurt, please supply! Something else that IBM said might fix the problem was if we installed B/E on a different server and backed up over the network... dennis -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of At 09:18 AM 2/17/04 -0500, you wrote: I am running: UniVerse 10.0.17 Windows 2000 SP 4 Veritas Backup Exec: Media Server Admin. Console: Ver 9.00 Rev 4454 snip much of message Thanks in advance for any help you can offer! Gwen Buck Gaska Tape Inc. [EMAIL PROTECTED] -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- Steven M Wagner [EMAIL PROTECTED] Cary, North Carolina, United States of America -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: UniVerse and Backup Exec
We're running UniVerse 10.0.4 (a known baddie as it is) and Backup Exec, tho' which I don't know off hand. We also get plenty app errors Sorry, I missed the original post...but for what it's worth - we also run UV10.0.4 on W2k and use Backup Exec with no problems. Only comment is you should install an OFM (open file manager), we use St. Bernard. Good luck, Mark. __ This e-mail, including any attachments, may contain information that is protected by law as privileged and confidential, and is transmitted for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying or retention of this e-mail or the information contained herein is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender by telephone or reply e-mail, and permanently delete this e-mail from your computer system. Thank you. -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: UniVerse and Backup Exec
Subject: UniVerse and Backup Exec Gwen, We found the following Techtip (#1299) from Epicor to help with Backup Exec and Universe. It has to do with a registry setting to allow Universe and Backup Exec to play nice on a Windows NT server, the same setting might work for a Windows 2000 Server. I don't know if it will help with your problem or not. Let me know off list how you like running Universe 10 and Windows 2000, we are planning the same upgrade later this year. HTH, Steve Moore Amerex Corporation [EMAIL PROTECTED] Tech Tip #: 1299SDG Product: Ardent Date Added: 2/12/01 Version: 5.1 Date Changed: 6/5/01 Module: UniData Option: Summary: Telnet sessions disconnecting/ Unable to connect Detail: telnet sessions start dropping off when you get close to the user limit: unidata admin on the server shows that the user session is still ongoing and has to be killed manually Applies to: Windows NT servers running UniData and UniVerse. Problem: (1) Occurrences of the message: User32.dll or Kernal32.dll failure at the server. This will cause the process that generated the error message to hang until an operator intervenes at the NT console, resulting in client computers that fail to operate correctly with no apparent cause, (2) The NT server slows to a crawl with no other indications of a problem, or (3) There is a problem logging in users to UniData or UniVerse up to the fully licensed limit. (4) Telnet sessions start dropping off when you get close to the user limit: (5) Unidata admin on the server shows that the user session is still ongoing and has to be killed manually (6) TNET.DLL failed to initialize (7) TNET CLIENT/SITE licensing setup failed Cause: Services consume a small amount of memory each time they are started. When multiple services log on as the same account the system may not have enough memory to create a new desktop heap (pre-allocated memory) for the service being started. Microsoft has confirmed this to be a problem in Windows NT version 4.0. UniData and UniVerse are then unable to allocate memory for new sessions. Background: This problem was brought to our attention on systems running Seagate Backup Software. Seagate makes a change to a registry setting to get around User32.dll errors in Windows NT (per Seagate's attached Tech Note). Seagate obtained this information from Microsoft's Knowledge Base Article Q142676 (also attached). Ardent tech support believes that Microsoft's solution causes Kernal32.dll errors on servers running UniData and/or UniVerse, so they recommend a different solution. The poor RDBMS performance and low number of users allowed to login is due to an insufficiently sized non-interactive heap. Increasing this setting has resulted in noticeably improved server performance. Solution: The following solutions should be tried one at a time. After each fix, check the server to see if the problem has been corrected. It is strongly recommended to NOT apply every step at one time. Make only the minimum changes necessary to correct the problem. Excessive registry modifications may cause conflicts in other areas that will be very difficult to troubleshoot. (1). Check the virtual memory setting, located in START | Settings | Control Panel | System. This opens the System Properties applet. Select the Performance tab. The Virtual Memory setting is displayed and can be changed from here. (2). Open the following registry key using REGEDIT or REGEDT32. HKEY_LOCAL_MACHINE/System/CurentControlSet/Control/SessionManager/SubSystem/ Windows The entire string will be similar to: %SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16 Look for the sub-string: SharedSection=XXX,YYY,ZZZ XXX - is the size of the global heap in kilobytes. YYY- is the size of the interactive desktop (system wide) heap in kilobytes. ZZZ- is the size of the non-interactive (hidden) desktop heap in kilobytes
RE: UniVerse and Backup Exec
Are you backing up just a user-accounts partition, or are you backing up the UV account itself, too? We had an issue with backup software (I think it was BackupExec) and backing up the UV account. If the NT client code is the same as the nix code (ported from nix) that could be your problem ... When our backup software built up a list of files to be copied to tape, among other directories, it picked up the global catalog, which has loads of files whose name begins with * ... OOPS !!! This list got reglobbed ... and the asterisks were treated as wildcards ... I can't remember what happened, but I can well imagine a recursive file expansion causing the system to OOMplode ... (Out Of Memory). And don't say this is NT - there are more than enough cases of nix software being modified just enough to run on NT and suffering the same problems as running native nix. I'm not saying this definitely IS such an instance, but it could well be ... Cheers, Wol -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dennis Bartlett Sent: 19 February 2004 14:29 To: 'U2 Users Discussion List' Subject: RE: UniVerse and Backup Exec Hi Gwen We're running UniVerse 10.0.4 (a known baddie as it is) and Backup Exec, tho' which I don't know off hand. We also get plenty app errors We've had 47 system crashes sinces Aug '03, which IBM have first blamed on Backup Exec, then told us that 10.1 would fix it thereby admitting the problem lay in UV. When pressed to supply us 10.1 to fix the problem, the answer was that we'd have to wait for 10.1.1 as that was specific for our platform We originally thought the problem might lie in the way the system (incl W2K) had been loaded, and so re-installed W2K Server, then Backup Exec, then used that to restore the system. Didn't work. We're still running B/E on the UV server, the system crashed twice yesterday, and once today, and management still doesn't see the need to change servers / UV's just yet. One thing tho' we did do when tweaking the reloaded UniVerse - we modified a registry key that some bright spark had discovered helped B/E and UV to co-exist. What that tweak is I don't remember - but I know that the guy who does is also on this list - Kurt, please supply! Something else that IBM said might fix the problem was if we installed B/E on a different server and backed up over the network... dennis -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of At 09:18 AM 2/17/04 -0500, you wrote: I am running: UniVerse 10.0.17 Windows 2000 SP 4 Veritas Backup Exec: Media Server Admin. Console: Ver 9.00 Rev 4454 snip much of message Thanks in advance for any help you can offer! Gwen Buck Gaska Tape Inc. [EMAIL PROTECTED] -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- Steven M Wagner [EMAIL PROTECTED] Cary, North Carolina, United States of America -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users *** This transmission is intended for the named recipient only. It may contain private and confidential information. If this has come to you in error you must not act on anything disclosed in it, nor must you copy it, modify it, disseminate it in any way, or show it to anyone. Please e-mail the sender to inform us of the transmission error or telephone ECA International immediately and delete the e-mail from your information system. Telephone numbers for ECA International offices are: Sydney +61 (0)2 9911 7799, Hong Kong + 852 2121 2388, London +44 (0)20 7351 5000 and New York +1 212 582 2333. *** -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: UniVerse and Backup Exec
First of all, thanks to all who have replied to my post! I'm attempting to combine all replies in this one e-mail. A couple people mentioned alternate backup methods. One was to do a uvbackup and run Backup Exec and the other was to backup remotely. Since IBM does not want Backup Exec to exist on my server, the remote backup might be a solution. IBM suggested this but that presents some bridges that I don't want to cross if I don't have to. After reading Dennis' post I'm counting my blessing that my server is not crashing. I am losing some RF users, however, and I have been wondering if that problem was somehow related. For now, I have put a logout program in place to resolve the dead user the next time the RF user logs on. We did have a crash problem when on NT 4.0. Vmark (I think...or maybe Ardent) had us remove ArcServe and use NTBackup and that resolved the problem. Dennis also mentioned a registry tweak. I'm guessing that possibly this is contained in the tech tip that Steve posted. My tech support is through Epicor so I will press them a little more on whether/how this tip applies to Win2K. Mark mentioned that we should use an OFM (open file manager) with Backup Exec. We use the Advanced Open File Option which is a companion product for Backup Exec. Wol (Anthony?) asked if I'm backing up the UV account. I am not. I'm just backing up user accounts and some additional shared databases that exist on the same drive. The whole backup takes less than 45 minutes as compared to about 6 hours on my old server. I appreciate all the help everyone has offered. I now have some new avenues to explore! Thank you! Gwen Buck -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: UniVerse and Backup Exec
This issue also exists in UD... On windows 2000, around 50 UD sessions will make things start to shake violently. I personally think IBM/Informix should have their butts kicked for not CLEARLY documenting this issue, or fixing it. My solution was to install ArcServe! LOL -m -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dennis Bartlett Sent: Thursday, February 19, 2004 9:29 AM To: 'U2 Users Discussion List' Subject: RE: UniVerse and Backup Exec Hi Gwen We're running UniVerse 10.0.4 (a known baddie as it is) and Backup Exec, tho' which I don't know off hand. We also get plenty app errors We've had 47 system crashes sinces Aug '03, which IBM have first blamed on Backup Exec, then told us that 10.1 would fix it thereby admitting the problem lay in UV. When pressed to supply us 10.1 to fix the problem, the answer was that we'd have to wait for 10.1.1 as that was specific for our platform We originally thought the problem might lie in the way the system (incl W2K) had been loaded, and so re-installed W2K Server, then Backup Exec, then used that to restore the system. Didn't work. We're still running B/E on the UV server, the system crashed twice yesterday, and once today, and management still doesn't see the need to change servers / UV's just yet. One thing tho' we did do when tweaking the reloaded UniVerse - we modified a registry key that some bright spark had discovered helped B/E and UV to co-exist. What that tweak is I don't remember - but I know that the guy who does is also on this list - Kurt, please supply! Something else that IBM said might fix the problem was if we installed B/E on a different server and backed up over the network... dennis -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of At 09:18 AM 2/17/04 -0500, you wrote: I am running: UniVerse 10.0.17 Windows 2000 SP 4 Veritas Backup Exec: Media Server Admin. Console: Ver 9.00 Rev 4454 snip much of message Thanks in advance for any help you can offer! Gwen Buck Gaska Tape Inc. [EMAIL PROTECTED] -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- Steven M Wagner [EMAIL PROTECTED] Cary, North Carolina, United States of America -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
UniVerse and Backup Exec
I am running: UniVerse 10.0.17 Windows 2000 SP 4 Veritas Backup Exec: Media Server Admin. Console: Ver 9.00 Rev 4454 My Application Event Log has been showing an unusually high number of UniVerse errors. Since I am an end user I can't go directly to IBM and must go through my VAR. I placed a call with my VAR and sent them a text copy of my application event log. The response was that IBM said I should uninstall Backup Exec because they have had 250 calls where the problem with UniVerse was resolved after removing Veritas Backup Exec. I am stuck between a rock and a hard place now. IBM says I should uninstall my backup software. The administrator that is responsible for backup systems for our corporation is resistant to allowing me to do this, however. He says that we will not uninstall Backup Exec unless IBM can tell us specifically what the incompatibility is between it and UniVerse. The main reasons for his stance are that the event log errors are all labeled UniVerse errors (none are labeled as Backup Exec errors) and the errors occur around the clock, not just when Backup Exec is running. I had asked my VAR to request specifics regarding the incompatibility issue from IBM but either they or IBM must have figured that the numbers spoke for themselves because I was not given a reason. (or possibly they don't know the reason) Can anyone out there help me? Does anybody know what the incompatibilities are between Veritas Backup Exec and UniVerse? I tend to lean towards following IBM's recommendations but just in case... Has anyone found a way to run the two where application event errors do not occur? I also requested a recommendation of other backup software from them and was not given one. If anyone has a recommendation of UV compatible backup software that I can run on Windows, I'd appreciate it. Thanks in advance for any help you can offer! Gwen Buck Gaska Tape Inc. [EMAIL PROTECTED] -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: UniVerse and Backup Exec
Dear Gwen Buck et al I am running UV 9.6.2.8 on a WinNT 4.0 SP 6.0a box using Veritas Backup Exec. I do not know which release of Veritas that I am using. I haven't had any problems. I'd press your VAR for more detail. One possible solution would be to run a uvbackup and allow Veritas to backup the output from uvbackup. Good luck. Steve At 09:18 AM 2/17/04 -0500, you wrote: I am running: UniVerse 10.0.17 Windows 2000 SP 4 Veritas Backup Exec: Media Server Admin. Console: Ver 9.00 Rev 4454 snip much of message Thanks in advance for any help you can offer! Gwen Buck Gaska Tape Inc. [EMAIL PROTECTED] -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- Steven M Wagner [EMAIL PROTECTED] Cary, North Carolina, United States of America -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
