Re: [Ubnt_users] Well this is new

[Josh Luthman]

Ooh Mikrotik hotspot.  I tried that back in the day but even being only be
I had these issues too much.

Also ffr try and ping the sm from the AP to rule things out quicker.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Tue, Jul 31, 2018, 3:17 PM Forbes Mercy 
wrote:

> We use Visp billing and one of their features is hotspot authentication.
> Kind of a halfway house to pppoe with less work.  Eventually we'll do the
> whole thing but with thousands of customers that takes time.  Without
> hotspot (where the billing system authenticates like radius) auto-suspends
> don't happen and we get 50-100 payment suspends a day that we have to
> support manually so we're very motivated to get the whole network under
> radius MAC authentication and eventually full billing control from PPPoe.
>
> Forbes
>
> On 7/31/2018 11:57 AM, Josh Luthman wrote:
>
> What do you mean it was turned into a hotspot??
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Tue, Jul 31, 2018 at 2:55 PM, Forbes Mercy <
> forbes.me...@wabroadband.com> wrote:
>
>> Unbeknownst to us up front our sysadmin has been turning on hotspot for
>> our towers and not telling us so when a radio was swapped out and the
>> installer didn't update it in billing it wouldn't allow traffic to pass.
>> Once I asked him and he said "oh I turned that AP into a hotspot last week"
>> we checked the MAC and sure enough, wrong.
>>
>> Embarrassing I didn't think of that before posting this, I blame the
>> heat... You're gear is working great as always.
>>
>> Thanks,
>> Forbes
>>
>> On 7/31/2018 11:36 AM, James Craig via Ubnt_users wrote:
>>
>> Hi Forbes,
>>
>> Are you seeing this on AC APs only?
>>
>> What TDD Framing option are you using on the AC APs?
>>
>> Please try to grab the Support Info file from one of these CPEs (and AP)
>> and send to me offlist (ja...@ubnt.com)
>>
>> The 6.1.8 beta branch has some stability improvements that could help
>> here, but that wouldn't explain AC stations seeing the same symptoms.
>>
>> On Tue, Jul 31, 2018 at 1:50 PM, Forbes Mercy <
>> forbes.me...@wabroadband.com> wrote:
>>
>>> So trying to take the 100+ heat into consideration we are having a lot
>>> of issues with customers associated to the tower but they won't ping and
>>> I can't get in to their radios.  They can get into AirOS and even select
>>> and change AP's but still they come up again showing their correct IP on
>>> the AP yet again no ping, no access, no Internet for them.  Some or AC
>>> radios, some older, doesn't seem to discriminate.  Floor is about -90
>>> and the last one was -74, not bad enough to be lost in the noise.
>>>
>>> Typical power cycle, etc. offers no solution.  This has happened 5 times
>>> (most using 6.16) in the past few days, a disturbing trend that we will
>>> now have to do a truck roll on.
>>>
>>> Any ideas?
>>>
>>> Forbes Mercy
>>> Washington Broadband, Inc.
>>> ___
>>> Ubnt_users mailing list
>>> Ubnt_users@wispa.org
>>> http://lists.wispa.org/mailman/listinfo/ubnt_users
>>>
>>
>>
>>
>> ___
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>>
>>
>>
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>>
>
>
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Re: [Ubnt_users] Well this is new

[Mike Hammett]

I've never found a reason to use hotspot in a fixed environment. 

Billing suspension without hotspot should be easy. Radius server sends a 
"Mikrotik-Address-List" attribute that puts that customer into a "suspend" 
list. Addresses in that suspend address list get redirected to the on-Mikrotik 
proxy. That proxy is configured to only allow people to go to their billing 
system. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 

- Original Message -

From: "Forbes Mercy"  
To: "Josh Luthman" , "Ubiquiti Users Group" 
 
Sent: Tuesday, July 31, 2018 2:17:14 PM 
Subject: Re: [Ubnt_users] Well this is new 


We use Visp billing and one of their features is hotspot authentication. Kind 
of a halfway house to pppoe with less work. Eventually we'll do the whole thing 
but with thousands of customers that takes time. Without hotspot (where the 
billing system authenticates like radius) auto-suspends don't happen and we get 
50-100 payment suspends a day that we have to support manually so we're very 
motivated to get the whole network under radius MAC authentication and 
eventually full billing control from PPPoe. 
Forbes 


On 7/31/2018 11:57 AM, Josh Luthman wrote: 



What do you mean it was turned into a hotspot?? 






Josh Luthman 
Office: 937-552-2340 
Direct: 937-552-2343 
1100 Wayne St 
Suite 1337 
Troy, OH 45373 

On Tue, Jul 31, 2018 at 2:55 PM, Forbes Mercy < forbes.me...@wabroadband.com > 
wrote: 




Unbeknownst to us up front our sysadmin has been turning on hotspot for our 
towers and not telling us so when a radio was swapped out and the installer 
didn't update it in billing it wouldn't allow traffic to pass. Once I asked him 
and he said "oh I turned that AP into a hotspot last week" we checked the MAC 
and sure enough, wrong. 
Embarrassing I didn't think of that before posting this, I blame the heat... 
You're gear is working great as always. 
Thanks, 
Forbes 




On 7/31/2018 11:36 AM, James Craig via Ubnt_users wrote: 



Hi Forbes, 


Are you seeing this on AC APs only? 


What TDD Framing option are you using on the AC APs? 


Please try to grab the Support Info file from one of these CPEs (and AP) and 
send to me offlist ( ja...@ubnt.com ) 


The 6.1.8 beta branch has some stability improvements that could help here, but 
that wouldn't explain AC stations seeing the same symptoms. 


On Tue, Jul 31, 2018 at 1:50 PM, Forbes Mercy < forbes.me...@wabroadband.com > 
wrote: 


So trying to take the 100+ heat into consideration we are having a lot 
of issues with customers associated to the tower but they won't ping and 
I can't get in to their radios. They can get into AirOS and even select 
and change AP's but still they come up again showing their correct IP on 
the AP yet again no ping, no access, no Internet for them. Some or AC 
radios, some older, doesn't seem to discriminate. Floor is about -90 
and the last one was -74, not bad enough to be lost in the noise. 

Typical power cycle, etc. offers no solution. This has happened 5 times 
(most using 6.16) in the past few days, a disturbing trend that we will 
now have to do a truck roll on. 

Any ideas? 

Forbes Mercy 
Washington Broadband, Inc. 
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Re: [Ubnt_users] Well this is new

[Forbes Mercy]

We use Visp billing and one of their features is hotspot authentication. 
Kind of a halfway house to pppoe with less work. Eventually we'll do the 
whole thing but with thousands of customers that takes time.  Without 
hotspot (where the billing system authenticates like radius) 
auto-suspends don't happen and we get 50-100 payment suspends a day that 
we have to support manually so we're very motivated to get the whole 
network under radius MAC authentication and eventually full billing 
control from PPPoe.


Forbes


On 7/31/2018 11:57 AM, Josh Luthman wrote:

What do you mean it was turned into a hotspot??


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Tue, Jul 31, 2018 at 2:55 PM, Forbes Mercy 
mailto:forbes.me...@wabroadband.com>> 
wrote:


Unbeknownst to us up front our sysadmin has been turning on
hotspot for our towers and not telling us so when a radio was
swapped out and the installer didn't update it in billing it
wouldn't allow traffic to pass. Once I asked him and he said "oh I
turned that AP into a hotspot last week" we checked the MAC and
sure enough, wrong.

Embarrassing I didn't think of that before posting this, I blame
the heat... You're gear is working great as always.

Thanks,
Forbes


On 7/31/2018 11:36 AM, James Craig via Ubnt_users wrote:

Hi Forbes,

Are you seeing this on AC APs only?

What TDD Framing option are you using on the AC APs?

Please try to grab the Support Info file from one of these CPEs
(and AP) and send to me offlist (ja...@ubnt.com
)

The 6.1.8 beta branch has some stability improvements that could
help here, but that wouldn't explain AC stations seeing the same
symptoms.

On Tue, Jul 31, 2018 at 1:50 PM, Forbes Mercy
mailto:forbes.me...@wabroadband.com>> wrote:

So trying to take the 100+ heat into consideration we are
having a lot
of issues with customers associated to the tower but they
won't ping and
I can't get in to their radios.  They can get into AirOS and
even select
and change AP's but still they come up again showing their
correct IP on
the AP yet again no ping, no access, no Internet for them. 
Some or AC
radios, some older, doesn't seem to discriminate.  Floor is
about -90
and the last one was -74, not bad enough to be lost in the noise.

Typical power cycle, etc. offers no solution. This has
happened 5 times
(most using 6.16) in the past few days, a disturbing trend
that we will
now have to do a truck roll on.

Any ideas?

Forbes Mercy
Washington Broadband, Inc.
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Re: [Ubnt_users] Well this is new

[Josh Luthman]

What do you mean it was turned into a hotspot??


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Tue, Jul 31, 2018 at 2:55 PM, Forbes Mercy 
wrote:

> Unbeknownst to us up front our sysadmin has been turning on hotspot for
> our towers and not telling us so when a radio was swapped out and the
> installer didn't update it in billing it wouldn't allow traffic to pass.
> Once I asked him and he said "oh I turned that AP into a hotspot last week"
> we checked the MAC and sure enough, wrong.
>
> Embarrassing I didn't think of that before posting this, I blame the
> heat... You're gear is working great as always.
>
> Thanks,
> Forbes
>
> On 7/31/2018 11:36 AM, James Craig via Ubnt_users wrote:
>
> Hi Forbes,
>
> Are you seeing this on AC APs only?
>
> What TDD Framing option are you using on the AC APs?
>
> Please try to grab the Support Info file from one of these CPEs (and AP)
> and send to me offlist (ja...@ubnt.com)
>
> The 6.1.8 beta branch has some stability improvements that could help
> here, but that wouldn't explain AC stations seeing the same symptoms.
>
> On Tue, Jul 31, 2018 at 1:50 PM, Forbes Mercy <
> forbes.me...@wabroadband.com> wrote:
>
>> So trying to take the 100+ heat into consideration we are having a lot
>> of issues with customers associated to the tower but they won't ping and
>> I can't get in to their radios.  They can get into AirOS and even select
>> and change AP's but still they come up again showing their correct IP on
>> the AP yet again no ping, no access, no Internet for them.  Some or AC
>> radios, some older, doesn't seem to discriminate.  Floor is about -90
>> and the last one was -74, not bad enough to be lost in the noise.
>>
>> Typical power cycle, etc. offers no solution.  This has happened 5 times
>> (most using 6.16) in the past few days, a disturbing trend that we will
>> now have to do a truck roll on.
>>
>> Any ideas?
>>
>> Forbes Mercy
>> Washington Broadband, Inc.
>> ___
>> Ubnt_users mailing list
>> Ubnt_users@wispa.org
>> http://lists.wispa.org/mailman/listinfo/ubnt_users
>>
>
>
>
> ___
> Ubnt_users mailing 
> listUbnt_users@wispa.orghttp://lists.wispa.org/mailman/listinfo/ubnt_users
>
>
>
> ___
> Ubnt_users mailing list
> Ubnt_users@wispa.org
> http://lists.wispa.org/mailman/listinfo/ubnt_users
>
>
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Re: [Ubnt_users] Well this is new

[Forbes Mercy]

Unbeknownst to us up front our sysadmin has been turning on hotspot for 
our towers and not telling us so when a radio was swapped out and the 
installer didn't update it in billing it wouldn't allow traffic to 
pass.  Once I asked him and he said "oh I turned that AP into a hotspot 
last week" we checked the MAC and sure enough, wrong.


Embarrassing I didn't think of that before posting this, I blame the 
heat... You're gear is working great as always.


Thanks,
Forbes


On 7/31/2018 11:36 AM, James Craig via Ubnt_users wrote:

Hi Forbes,

Are you seeing this on AC APs only?

What TDD Framing option are you using on the AC APs?

Please try to grab the Support Info file from one of these CPEs (and 
AP) and send to me offlist (ja...@ubnt.com )


The 6.1.8 beta branch has some stability improvements that could help 
here, but that wouldn't explain AC stations seeing the same symptoms.


On Tue, Jul 31, 2018 at 1:50 PM, Forbes Mercy 
mailto:forbes.me...@wabroadband.com>> 
wrote:


So trying to take the 100+ heat into consideration we are having a
lot
of issues with customers associated to the tower but they won't
ping and
I can't get in to their radios.  They can get into AirOS and even
select
and change AP's but still they come up again showing their correct
IP on
the AP yet again no ping, no access, no Internet for them. Some or AC
radios, some older, doesn't seem to discriminate.  Floor is about -90
and the last one was -74, not bad enough to be lost in the noise.

Typical power cycle, etc. offers no solution.  This has happened 5
times
(most using 6.16) in the past few days, a disturbing trend that we
will
now have to do a truck roll on.

Any ideas?

Forbes Mercy
Washington Broadband, Inc.
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Re: [Ubnt_users] Well this is new

[James Craig via Ubnt_users]

Hi Forbes,

Are you seeing this on AC APs only?

What TDD Framing option are you using on the AC APs?

Please try to grab the Support Info file from one of these CPEs (and AP)
and send to me offlist (ja...@ubnt.com)

The 6.1.8 beta branch has some stability improvements that could help here,
but that wouldn't explain AC stations seeing the same symptoms.

On Tue, Jul 31, 2018 at 1:50 PM, Forbes Mercy 
wrote:

> So trying to take the 100+ heat into consideration we are having a lot
> of issues with customers associated to the tower but they won't ping and
> I can't get in to their radios.  They can get into AirOS and even select
> and change AP's but still they come up again showing their correct IP on
> the AP yet again no ping, no access, no Internet for them.  Some or AC
> radios, some older, doesn't seem to discriminate.  Floor is about -90
> and the last one was -74, not bad enough to be lost in the noise.
>
> Typical power cycle, etc. offers no solution.  This has happened 5 times
> (most using 6.16) in the past few days, a disturbing trend that we will
> now have to do a truck roll on.
>
> Any ideas?
>
> Forbes Mercy
> Washington Broadband, Inc.
> ___
> Ubnt_users mailing list
> Ubnt_users@wispa.org
> http://lists.wispa.org/mailman/listinfo/ubnt_users
>
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[Ubnt_users] Well this is new

[Forbes Mercy]

So trying to take the 100+ heat into consideration we are having a lot 
of issues with customers associated to the tower but they won't ping and 
I can't get in to their radios.  They can get into AirOS and even select 
and change AP's but still they come up again showing their correct IP on 
the AP yet again no ping, no access, no Internet for them.  Some or AC 
radios, some older, doesn't seem to discriminate.  Floor is about -90 
and the last one was -74, not bad enough to be lost in the noise.

Typical power cycle, etc. offers no solution.  This has happened 5 times 
(most using 6.16) in the past few days, a disturbing trend that we will 
now have to do a truck roll on.

Any ideas?

Forbes Mercy
Washington Broadband, Inc.
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