[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Hello Saturday 20 march 2021 running Ubuntu Mate "20.04.2 LTS (Focal Fossa)" (will stick to LTS) so this is mate desktop here and architecture is of course 64 bits. On my dell XPS 9575 the issue is present: either need to close and open screen hinge or wait 10 seconds to get to mousepad to life. Did not try any unoficial patch. I just updated from 1.12.1 bios to 1.14.1 with no change. Thanks for reading. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
I did some distro hopping with my XPS 15 9575 (BIOS 1.13.0) Ubuntu 20.04.1 system had the same problem, but I found that the latest Pop!_OS (20.10) and Manjaro (20.2.1) did not have the issue. This leads me to believe that the issue was fixed on systems using updated kernels, such as kernel 5.8.8, but is still present on kernel version 5.8.0-36 that ships with the most up-to-date Ubuntu 20.04.1. On Ubuntu 20.04.1, I was able to use the workaround found above, by adding "blacklist intel_vbtn" to /etc/modprobe.d/blacklist.conf and rebooting Will possibly looks into whether Ubuntu 20.10 ships with a kernel that still has this problem -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
** Also affects: linux Importance: Undecided Status: New ** No longer affects: linux -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Thanks so much! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
acpidump on latest (1.13.0) firmware. ** Attachment added: "1.13.0.acpidump" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1822394/+attachment/5415405/+files/1.13.0.acpidump -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Thanks Joe! By chance can you upgrade to current BIOS too and get that dump again? There is that workaround now (blacklist intel-vbtn) which you should be able to use now if you have no other problems with current firmware. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
1.2.0 firmware acpidump attached ** Attachment added: "1.2.0.acpidump" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1822394/+attachment/5415318/+files/1.2.0.acpidump -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
To anyone who has been affected - there is a discussion going on the kernel mailing lists regarding this issue and it would be helpful if you can provide an acpidump. You can attach it to this bug (or file a kernel bugzilla and attach it there). Desired would be the 1.2.0 firmware (which some people have downgraded to workaround this issue) as well as a current affected firmware. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
A very similar bug has started affecting me since I upgraded to Ubuntu 20.04. On my laptop (Dell XPS 15 9560) I am unable to decrypt my harddrive because the keyboard is unresponsive so I can't enter the password. I have found a workaround for that issue, which is to boot in recovery mode (the keyboard works in the grub menu), then drop to a root shell and run `reboot`. Upon reboot the keyboard works and lets me decrypt the drive and log in. It does not work to enter the grub menu and choose normal boot, nor does it work if I do a hard reboot after booting in recovery mode. During a Gnome session the keyboard and touchpad will occasionally become unresponsive as well. The workaround here is to press the power button - this brings up the logout dialog, which causes the touchpad and keyboard to work again. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Recently installed Arch Linux and I am no longer encountering this issue at all. Kernel version: 5.8.8 SystemD version: 246.4 BIOS version: 1.12.1 libinput version: 1.16.1-1 xf86-input-libinput version: 0.30.0-1 Not sure if there are any other relevant packages. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
I wonder if this commit helps: https://git.kernel.org/pub/scm/linux/kernel/git/torvalds/linux.git/commit/?id=cfae58ed681c5fe0185db843013ecc71cd265ebf -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Same here. Thank you guys for finding a fix ;) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Just commenting to say I have the same problem with Dell XPS 15 2-in-1 9575, BIOS version 1.12.1. The problem was indeed fixed with blacklisting intel_vbtn. Using Fedora 32. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Same problem here with a Dell XPS 15 2 in 1 9575. BIOS version 1.11. Problem fixed with blacklisting intel_vbtn in /etc/modprobe.d/ -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
@Mario Limonciello Sorry, I am a bit out of the loop. Does #61 solve the issue? And if so, are there negative aspects of blacklisting intel-hid? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Looking at the dmesg from #30, it's actually intel-hid. Here is how to blacklist: https://askubuntu.com/questions/110341/how-to-blacklist- kernel-modules -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Can you check if you have intel-vbtn or intel-hid driver loaded? I would think intel-vbtn. Whichever it is a good experiment with the above comment is to blacklist the module, rebuild initramfs and reboot. See if this helps. If it does then it's likely a situation of this driver starting in wrong state. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Booting with acpi=off fixes this, so I am thinking a workaround could be to ignore the tablet ACPI events ex "video/tabletmode TBLT 008A ". Not sure if it is possible to selectively disable ACPI event handling just yet though. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Running into this issue on XPS 9575 with Ubuntu 18.04. My solution so far is to flip the screen into tablet mode then back into laptop mode to get the keyboard working. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Just checked, issue persists in 5.6.0 RC1 Kernel, Bios 1.10.0, Ubuntu 20.04. Closing laptop lid while at login until suspend occurs and then immediately resuming from suspend appears to enable the keyboard and touchpad. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
I am running BIOS 1.10.0, Kernel 5.5, Ubuntu 20.04 (development) and am getting the same issue. The duration appears to vary for the keyboard and track pad to activate, sometimes it is longer or shorter than 13seconds stated above. I am also running 9575. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
I also see no change with BIOS 1.10.0 on Eoan (though with kernel 5.3 due to an unrelated issue; I ran 5.4 and 5.5 before with the 1.7.1 BIOS and had the problem with all three kernels). I also noticed that though I have the problem just for ca 13 secs most of the time, occasionally it never seems to start working (I waited more than a minute). However, a few times recently I sent the laptop to sleep with the power button while the problem was occurring. The power button works even when the keyboard does not, and on wake-up the problem was gone. It is possible that I happened to press the button exactly when the keyboard would have worked anyway, but as the procedure helped every time this seems unlikely. Can anyone confirm? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
I am still experiencing the issue after updating the BIOS firmware to version 1.10.0, on Ubuntu 19.10 (kernel 5.3.0-26). Firmware info and download page: https://www.dell.com/support/Home/us/en/frdhs1/Drivers/DriversDetails?driverId=0KJ0 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
On bios 1.10.0 that was released yesterday with kernel 5.4(fedora) I no longer have this issue. The keyboard and mouse work on boot for me. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Not sure if it matters, but I just rebooted and the wait time at the login screen is actually approx. 13 secs, not 30 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
The BIOS 1.9.1 from prev. comment #50 apparently was pulled by Dell, there is no reason given at the link. I have a 9575 from September/October 2019 and BIOS 1.7.1 (from Aug 7, 2019, which is currently the latest one available on the Dell site (and, side note, fixes the annoying fans-always-on-in-tent-mode issue)), and I have the same behavior as described in comment #48, i.e. it is unresponsive for 30 secs at the login screen, then works fine. Still same problem in Focal Fossa with kernel 5.4. I am pretty sure I did not have this in previous BIOSes ( but not 100% sure. As someone asked, yes it is possible to downgrade BIOS, I went through them all bewteen 1.1.6 and 1.7.1 up and down to narrow down the known tent-fan and touchpad-lower-half-randomly-failing issues). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Dell released yesterday BIOS version 1.9.1 for the affected XPS 9575: https://www.dell.com/support/Home/us/en/19/Drivers/DriversDetails?driverId=MDP34=rt There is nothing clear in the release notes on the issue, but affected users may want to try the update. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
Mark, If possible, please do a kernel bisect. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
On a new XPS 15 9575 2-in-1 with BIOS 1.8.1, the symptoms are similar to comment #24. At the gdm login screen, the keyboard doesn't work at first but is OK after 20-30 seconds. The touchpad is not affected. The Linux 4.15 kernel is not affected but later ones are. I tried it with 4.18, 5.0 and 5.3 kernels. I am running Mint 19.2, which uses the Ubuntu kernels. If I boot in recovery mode, the keyboard works on the recovery mode menu. If I then exit to normal boot, the unresponsive keyboard recurs. However, the elapsed time until it starts working again is from the initial boot. That is, if I wait 30 seconds in recovery mode before exiting to normal boot, the keyboard will then be working at the gdm screen. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
#46 Still working for me, have not had the issue since I made that change. I'm on Fedora 31 as well, fully up to date. Maybe I have just been lucky so far. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
#43 does not work for me (latest v. of Fedora 31) but appeared to be working for a short time before upgrading from Fedora 30 to Fedora 31 (most likely it never worked though and it was a placebo effect). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
@Peter_Lustig Yes unfortunately that is correct. It makes the laptop more then usable, but does not fix the later bios issues. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
@ryder-tim Thanks for letting us know. As far as I understand your workaround is meant for people running the old 1.2.0 BIOS (in order to avoid the more serious bug of no registered input at login) and your workaround only fixes the trackpad issues associated with BIOS v. 1.2.0. Is that correct? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
I have a workaround on linux(its not ideal). On linux if i disable "disable while typing" and then disable "tap to click" it works. It would seem that the act of disabling and enabling the touchpad over and over causes it to not enable once and awhile. Its not ideal to not be able to tap to click, but I no longer have mouse issues. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1822394] Re: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot
The thing is I am really afraid of upgrading the BIOS just to give it a shot because of this: "Just update XPS 9575 Bios on the week of Sept 9, now the laptop is totally unresponsive, not able to power on, totally black screen, no light comes on, fans won't kick on, no Dell logo shows. Tried many ways, many times to enter the bios recovery mode suggested by Dell and other websites, but nothing works. The computer is dead now. Very, very frustrated." ### Apparently the track pad issue affects Windows as well: "I'm a Dell xps 9575 user running windows 10 fam 64. I can report that the track pads works absolutely inconsistantly: Mouse icon gets immobile at random moments wich is accompanied by unresponsible click. I'm running on bios 1.7.1 since one hour with no change compared to 1.5.1 and the previous bios didn't work either. I wish I could install ubuntu mate but the laptop belongs to my son. Windows update, intel driver and dell driver detects no upgrade to be done. The frozen trackpad issue seem to come from excessive chest pressure that bends the bottom of the trackpad and it also seems that the mouse gets back to life when bending the other way:both thumbs under track pad with fingers under palmrests..." ### Does anyone have an "effective" workaround at the moment (and with which BIOS?), like pointed out earlier here?: "This is still a problem on the newly released 1.6.1 BIOS. Workaround for all versions with this issue - hit FN+END to enter sleep (or close the lid, by default this will enter sleep mode), then wake it back up. Input will work properly after that." ### All comments from: https://www.notebookchat.com/index.php/topic,96952.0.html?language =english-utf8 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1822394 Title: [Dell BIOSes dated 27 Mar 2019, XPS 9575, Precision 5530 2-in-1] laptop keyboard & touchpad not working at gdm screen after boot To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/libinput/+bug/1822394/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
