New Users Having Trouble with Webcam and Mic Settings

[Daniel Ascher]

Hi everyone. I have had several experiences recently when trying to use OM
with new users (who haven't used the system before). We are using the
latest version of OM.

Users are having trouble figuring out how to turn on their webcam and
microphone. They get frustrated and decide just have the meeting without
the webcam and mic (using the phone). I'm not sure why it is so difficult
for them. Here are some thoughts:

One issue is that the dropdown for selecting webcam and mic is not opening
up as soon as they enter the room (like it did in previous versions). Once
they do open it by using the gear icon they are confused. They don't
understand they have to allow Flash, or they can find the place to allow
Flash.

And once they are done with and leave the dropdown they have to click on
the webcam and mic icons (next to the gear icon). It's a lot of steps and I
am finding that it's very hard for non-tech savvy people to get through it.
Am I doing something wrong? How are others handling this problem?

Thanks for your help with this.

Dan

-- 
Daniel Ascher, M.Ed.
President
A+ Test Prep and Tutoring
"Creating Bright Futures"

505 York Road, Suite 6
Jenkintown, PA 19046
Office: 215.886.9188
Click here to schedule a phone call with me.

Sign Up for A+ News and Test Prep Tips!

Re: New Users Having Trouble with Webcam and Mic Settings

[David Jentz]

We had a similar complaint from our user base. I actually had a bug
assigned to me ( in our separate CM tree) to streamline the user experience.

I ended up writing a wrapper script to automate the chromium settings and
flash settings per user. It also sets up the icedtea so with certificate
and etc so that the desktop sharing tool works without excessive button
clicks.

Since all of this essentially autoconfigures a variety of 3rd party apps (
in my case, pepperflash, chromium, and icedtea ) it was pretty apart from
the openmeetings side.

Anyhow - thats how I coped with the issue at least.

-Dave

On Fri, Apr 6, 2018 at 12:20 PM, Daniel Ascher  wrote:

> Hi everyone. I have had several experiences recently when trying to use OM
> with new users (who haven't used the system before). We are using the
> latest version of OM.
>
> Users are having trouble figuring out how to turn on their webcam and
> microphone. They get frustrated and decide just have the meeting without
> the webcam and mic (using the phone). I'm not sure why it is so difficult
> for them. Here are some thoughts:
>
> One issue is that the dropdown for selecting webcam and mic is not opening
> up as soon as they enter the room (like it did in previous versions). Once
> they do open it by using the gear icon they are confused. They don't
> understand they have to allow Flash, or they can find the place to allow
> Flash.
>
> And once they are done with and leave the dropdown they have to click on
> the webcam and mic icons (next to the gear icon). It's a lot of steps and I
> am finding that it's very hard for non-tech savvy people to get through it.
> Am I doing something wrong? How are others handling this problem?
>
> Thanks for your help with this.
>
> Dan
>
> --
> Daniel Ascher, M.Ed.
> President
> A+ Test Prep and Tutoring
> "Creating Bright Futures"
>
> 505 York Road, Suite 6
> 
> Jenkintown, PA 19046
> 
> Office:
> 
> 215
> 
> .886.9188
> Click here to schedule a phone call with me.
> 
> Sign Up for A+ News and Test Prep Tips!
> 
>
> 
>

Re: New Users Having Trouble with Webcam and Mic Settings

[Maxim Solodovnik]

I can try to simplify the dialog, if you can suggest better logic for
cam/mic dialog ...

WBR, Maxim
(from mobile, sorry for the typos)

On Sat, Apr 7, 2018, 03:44 David Jentz  wrote:

> We had a similar complaint from our user base. I actually had a bug
> assigned to me ( in our separate CM tree) to streamline the user experience.
>
> I ended up writing a wrapper script to automate the chromium settings and
> flash settings per user. It also sets up the icedtea so with certificate
> and etc so that the desktop sharing tool works without excessive button
> clicks.
>
> Since all of this essentially autoconfigures a variety of 3rd party apps (
> in my case, pepperflash, chromium, and icedtea ) it was pretty apart from
> the openmeetings side.
>
> Anyhow - thats how I coped with the issue at least.
>
> -Dave
>
> On Fri, Apr 6, 2018 at 12:20 PM, Daniel Ascher <
> aplusad...@aplustutoring.com> wrote:
>
>> Hi everyone. I have had several experiences recently when trying to use
>> OM with new users (who haven't used the system before). We are using the
>> latest version of OM.
>>
>> Users are having trouble figuring out how to turn on their webcam and
>> microphone. They get frustrated and decide just have the meeting without
>> the webcam and mic (using the phone). I'm not sure why it is so difficult
>> for them. Here are some thoughts:
>>
>> One issue is that the dropdown for selecting webcam and mic is not
>> opening up as soon as they enter the room (like it did in previous
>> versions). Once they do open it by using the gear icon they are confused.
>> They don't understand they have to allow Flash, or they can find the place
>> to allow Flash.
>>
>> And once they are done with and leave the dropdown they have to click on
>> the webcam and mic icons (next to the gear icon). It's a lot of steps and I
>> am finding that it's very hard for non-tech savvy people to get through it.
>> Am I doing something wrong? How are others handling this problem?
>>
>> Thanks for your help with this.
>>
>> Dan
>>
>> --
>> Daniel Ascher, M.Ed.
>> President
>> A+ Test Prep and Tutoring
>> "Creating Bright Futures"
>>
>> 505 York Road, Suite 6
>> 
>> Jenkintown, PA 19046
>> 
>> Office:
>> 
>> 215
>> 
>> .886.9188
>> Click here to schedule a phone call with me.
>> 
>> Sign Up for A+ News and Test Prep Tips!
>> 
>>
>> 
>>
>
>

Re: new privacy regulations on the 25th May 2018

[Peter Dähn]

Hi Maxim,

hard delete as only option would be the easiest way (for the admin). One 
doesn't need to remind "hard delete" at a given time... I think it need 
to be implemented anyway. I thought just the ones that doesn't need to 
take care about these regulation could keep things as they are now...


Greetings Peter

Am 06.04.2018 um 10:09 schrieb Maxim Solodovnik:

I'm afraid there will be no option to "final delete one record"
It will be: perform total clean-up and hard delete all soft deleted records

Or better to perform: hard delete as the only option?

On Fri, Apr 6, 2018 at 2:44 PM, Peter Dähn  wrote:

Hi Maxim,

"soft" and "final delete" should be enough I think...

It just need to be "findable" and described for new admins that provide the
service in the EU...

jira in a second...

Greetings Peter


Am 05.04.2018 um 17:47 schrieb Maxim Solodovnik:

Hello Peter,

This sounds like lots of new testing :(
Will try to find time and include it in 4.0.3/4.0.4

(have very limited time right now :( )
Will appreciated any help with testing

Would it be OK to perform "final delete" in clean-up widget? i.e.
delete will be "soft delete", then in if will push "Clean-up" all soft
deleted data will be hard deleted ...
Or it doesn't worth to have both? only hard delete will be enough?

On Thu, Apr 5, 2018 at 5:55 PM, Peter Dähn  wrote:

Hey there,

new privacy regulations will take place on the 25th May 2018 in Europe.
You
could find informations about it by searching for General Data Protection
Regulation (EU) 2016/679.

To use openmeetings after the 25th of May (in Europe) there need to be a
few
changes. We use openmeetings integrated. So I will mainly be focused on
the
room.

I have 3 points that are really necessary:

1. User deletion: Datasets of users that will be deleted need to be
remove
from the database, not just marked as deleted. Probably it is enough to
hash
those fields.

  I think critical fields are in table:

 om_user -> age, externaluserid, firstname, lastname, login,
pictureuri (and picture itself) and sip_user_id

 conferencelog -> email, external_user_id, firstname,
lastname,
user_id, userip

 soaplogin -> client_url (contains the ip-address)

 sipusers (here empty so please check) ->  defaultuser, host,
ipaddr, name

 address ->  email, fax, phone

 chat -> from_name

 e-mail_queue (if not empty) -> recipients, replyto

2. There need to be a place to place a (customized) privacy policy.

3. Registration-Dialog need to have a button/step to agree the data
processing. And to this belongs a button to disagree.


As far as I can see this need to be done in the first place. I'm sure
there
are more things to do. Maybe someone can complete it.


Greetings Peter

Re: new privacy regulations on the 25th May 2018

[Peter Dähn]

Hi Maxim,

"soft" and "final delete" should be enough I think...

It just need to be "findable" and described for new admins that provide 
the service in the EU...


jira in a second...

Greetings Peter

Am 05.04.2018 um 17:47 schrieb Maxim Solodovnik:

Hello Peter,

This sounds like lots of new testing :(
Will try to find time and include it in 4.0.3/4.0.4

(have very limited time right now :( )
Will appreciated any help with testing

Would it be OK to perform "final delete" in clean-up widget? i.e.
delete will be "soft delete", then in if will push "Clean-up" all soft
deleted data will be hard deleted ...
Or it doesn't worth to have both? only hard delete will be enough?

On Thu, Apr 5, 2018 at 5:55 PM, Peter Dähn  wrote:

Hey there,

new privacy regulations will take place on the 25th May 2018 in Europe. You
could find informations about it by searching for General Data Protection
Regulation (EU) 2016/679.

To use openmeetings after the 25th of May (in Europe) there need to be a few
changes. We use openmeetings integrated. So I will mainly be focused on the
room.

I have 3 points that are really necessary:

1. User deletion: Datasets of users that will be deleted need to be remove
from the database, not just marked as deleted. Probably it is enough to hash
those fields.

 I think critical fields are in table:

om_user -> age, externaluserid, firstname, lastname, login,
pictureuri (and picture itself) and sip_user_id

conferencelog -> email, external_user_id, firstname, lastname,
user_id, userip

soaplogin -> client_url (contains the ip-address)

sipusers (here empty so please check) ->  defaultuser, host,
ipaddr, name

address ->  email, fax, phone

chat -> from_name

e-mail_queue (if not empty) -> recipients, replyto

2. There need to be a place to place a (customized) privacy policy.

3. Registration-Dialog need to have a button/step to agree the data
processing. And to this belongs a button to disagree.


As far as I can see this need to be done in the first place. I'm sure there
are more things to do. Maybe someone can complete it.


Greetings Peter

Re: new privacy regulations on the 25th May 2018

[Maxim Solodovnik]

I'm afraid there will be no option to "final delete one record"
It will be: perform total clean-up and hard delete all soft deleted records

Or better to perform: hard delete as the only option?

On Fri, Apr 6, 2018 at 2:44 PM, Peter Dähn  wrote:
> Hi Maxim,
>
> "soft" and "final delete" should be enough I think...
>
> It just need to be "findable" and described for new admins that provide the
> service in the EU...
>
> jira in a second...
>
> Greetings Peter
>
>
> Am 05.04.2018 um 17:47 schrieb Maxim Solodovnik:
>>
>> Hello Peter,
>>
>> This sounds like lots of new testing :(
>> Will try to find time and include it in 4.0.3/4.0.4
>>
>> (have very limited time right now :( )
>> Will appreciated any help with testing
>>
>> Would it be OK to perform "final delete" in clean-up widget? i.e.
>> delete will be "soft delete", then in if will push "Clean-up" all soft
>> deleted data will be hard deleted ...
>> Or it doesn't worth to have both? only hard delete will be enough?
>>
>> On Thu, Apr 5, 2018 at 5:55 PM, Peter Dähn  wrote:
>>>
>>> Hey there,
>>>
>>> new privacy regulations will take place on the 25th May 2018 in Europe.
>>> You
>>> could find informations about it by searching for General Data Protection
>>> Regulation (EU) 2016/679.
>>>
>>> To use openmeetings after the 25th of May (in Europe) there need to be a
>>> few
>>> changes. We use openmeetings integrated. So I will mainly be focused on
>>> the
>>> room.
>>>
>>> I have 3 points that are really necessary:
>>>
>>> 1. User deletion: Datasets of users that will be deleted need to be
>>> remove
>>> from the database, not just marked as deleted. Probably it is enough to
>>> hash
>>> those fields.
>>>
>>>  I think critical fields are in table:
>>>
>>> om_user -> age, externaluserid, firstname, lastname, login,
>>> pictureuri (and picture itself) and sip_user_id
>>>
>>> conferencelog -> email, external_user_id, firstname,
>>> lastname,
>>> user_id, userip
>>>
>>> soaplogin -> client_url (contains the ip-address)
>>>
>>> sipusers (here empty so please check) ->  defaultuser, host,
>>> ipaddr, name
>>>
>>> address ->  email, fax, phone
>>>
>>> chat -> from_name
>>>
>>> e-mail_queue (if not empty) -> recipients, replyto
>>>
>>> 2. There need to be a place to place a (customized) privacy policy.
>>>
>>> 3. Registration-Dialog need to have a button/step to agree the data
>>> processing. And to this belongs a button to disagree.
>>>
>>>
>>> As far as I can see this need to be done in the first place. I'm sure
>>> there
>>> are more things to do. Maybe someone can complete it.
>>>
>>>
>>> Greetings Peter
>>
>>
>>
>



-- 
WBR
Maxim aka solomax