Re: [SOGo] user is logged off from webmail even while writing a mail

[Stefano Zamboni]

On 21/09/2017 17:03, Francis Lachapelle (flachape...@inverse.ca) wrote:


Debugging is unfortunately not easy. You'll find some entries in the FAQ that 
could help you start:

https://sogo.nu/nc/support/faq/select_category/50.html


Thank you for your hints

it seems difficult to debug in production.. I have 220 active users
have you any hint to debug in such an environment?



I would recommend to set SOGoUIxDebugEnabled to YES, open your browser's 
development tools, and look for network activity. Try to identify in which 
circonstances the user gets kicked out.


SOGoUIxDebugEnabled is already set to YES.. I already tried to find the 
issue with bug 4098 but, as I said, there's no evidence of any error nor 
in browser's console or in SOGO's logs.

Fortunately (doh) I'm not the only one suffering of crashes (see 4098)

thank you
S.


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Re: [SOGo] user is logged off from webmail even while writing a mail

[Francis Lachapelle]

> On Sep 21, 2017, at 9:40 AM, Stefano Zamboni (tdi...@gmail.com) 
>  wrote:
> 
> On 06/09/2017 19:12, stephane de Labrusse (step...@de-labrusse.fr) wrote:
>> Le 06/09/2017 à 11:15, Stefano Zamboni (tdi...@gmail.com) a écrit :
>>> in any case, any hint is more than welcome
>> how many time before to be logged off, something precise ?
>> 
> hi, sorry for the delay
> 
> no, unfortunately I have no way to understand how frequently it happens..
> 
> the strange thing is that (user reports) if I start writing a new mail, he's 
> logged out while he's typing.. and that's really strange..
> 
> Thank you mate
> 
> anything I can do to debug?
> 
> Finally.. I personally think that SOGo is a great piece of software but it 
> lacks tremendously on the debug side.. once you start having more than 10 
> users and you find an issue, you have almost no way to debug the problem 
> (both on the server and on the client side) and (the worst thing) there's no 
> answer from the developers on HOW to debug.. I'm not asking for a solution, 
> I'm just asking for a debug method to help my customer and SOGo's devs.

Debugging is unfortunately not easy. You'll find some entries in the FAQ that 
could help you start:

https://sogo.nu/nc/support/faq/select_category/50.html

I would recommend to set SOGoUIxDebugEnabled to YES, open your browser's 
development tools, and look for network activity. Try to identify in which 
circonstances the user gets kicked out.

Francis
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Re: [SOGo] user is logged off from webmail even while writing a mail

[Stefano Zamboni]

On 06/09/2017 19:12, stephane de Labrusse (step...@de-labrusse.fr) wrote:

Le 06/09/2017 à 11:15, Stefano Zamboni (tdi...@gmail.com) a écrit :

in any case, any hint is more than welcome

how many time before to be logged off, something precise ?


hi, sorry for the delay

no, unfortunately I have no way to understand how frequently it happens..

the strange thing is that (user reports) if I start writing a new mail, 
he's logged out while he's typing.. and that's really strange..


Thank you mate

anything I can do to debug?

Finally.. I personally think that SOGo is a great piece of software but 
it lacks tremendously on the debug side.. once you start having more 
than 10 users and you find an issue, you have almost no way to debug the 
problem (both on the server and on the client side) and (the worst 
thing) there's no answer from the developers on HOW to debug.. I'm not 
asking for a solution, I'm just asking for a debug method to help my 
customer and SOGo's devs.


S.

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Re: [SOGo] user is logged off from webmail even while writing a mail

[stephane de Labrusse]

Le 06/09/2017 à 11:15, Stefano Zamboni (tdi...@gmail.com) a écrit :
> in any case, any hint is more than welcome

how many time before to be logged off, something precise ?

-- 

Cordialement

Stéphane de Labrusse
Membre de l'Aru2L   http://www.aru2L.org

PORTABLE : 06 29 19 12 99
DOMICILE : 05 65 78 90 72
WEB  : http://geekeries.de-labrusse.fr
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Re: [SOGo] user is logged off from webmail even while writing a mail

[Stefano Zamboni]

On 05/09/2017 22:34, stephane de Labrusse (step...@de-labrusse.fr) wrote:

Le 03/09/2017 à 13:23, Stefano Zamboni (tdi...@gmail.com) a écrit :

a customer of mine is reporting that since a while he's suffering for
this issue: sogo disconnects users from webmail even if they're
writing a mail, without any possibility to recover the mail itself
(nothing in drafts folder)

OS is w7 32 bit, browser is FF

is there anything I can check?


Hi stefano

can you check the value of 'SOGoCacheCleanupInterval' in the sogo.conf,
maybe it needs to be increased :-?



Hi mate :-)

here it is:

[root@mailserver sogo]# grep 'SOGoCacheCleanupInterval' sogo.conf
SOGoCacheCleanupInterval = 1800;

it seems reasonably high and 6 times the default value.. in any case, 
any hint is more than welcome


thank you

ciao
S.

[root@mailserver sogo]# grep 'SOGoCacheCleanupInterval' sogo.conf
SOGoCacheCleanupInterval = 1800;

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Re: [SOGo] user is logged off from webmail even while writing a mail

[stephane de Labrusse]

Le 03/09/2017 à 13:23, Stefano Zamboni (tdi...@gmail.com) a écrit :
> a customer of mine is reporting that since a while he's suffering for
> this issue: sogo disconnects users from webmail even if they're
> writing a mail, without any possibility to recover the mail itself
> (nothing in drafts folder)
>
> OS is w7 32 bit, browser is FF
>
> is there anything I can check?
>
Hi stefano

can you check the value of 'SOGoCacheCleanupInterval' in the sogo.conf,
maybe it needs to be increased :-?


-- 

Cordialement

Stéphane de Labrusse
Membre de l'Aru2L   http://www.aru2L.org

PORTABLE : 06 29 19 12 99
DOMICILE : 05 65 78 90 72
WEB  : http://geekeries.de-labrusse.fr
PGP  : 1CBB5BB0




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