Thanks for the information. From a user's perspective, I think all of
these different systems are a bit too fragmented and seem cluttered. Since
there are single systems that can handle all of these functions, it would
be much better for Sofa's users to have such a single system to relate to
For support tickets, feature requests, etc., Get Satisfaction and
UserVoice are great (the best?) alternatives:
http://getsatisfaction.com/
http://uservoice.com/
Another alternative that works more like a forum, but still has some of
the voting features and such as the two above and that
Hi Asbjørn,
Thanks for your suggestions.
One thing I want to reiterate is that we're not looking for a bug
tracker or a customer support system, we're pretty happy with the way
we have both set up.
We are just looking for something that can host a decent mailing list,
preferrably with an online
Okay.
What is your current setup wrt bug tracking, tickets, feature requests,
voting, etc.?
-Asbjørn
On Tue, 30 Nov 2010 21:16:59 +0100, Dirk Stoop d...@madebysofa.com wrote:
Hi Asbjørn,
Thanks for your suggestions.
One thing I want to reiterate is that we're not looking for a bug
Sure, I can tell a little bit about that:
We use Trac for internal tickets, and a gmail account for support and
customer service.
The gmail account for support may sound silly, but we actually use
Tender (tenderapp.com) on another project (and have experimented with
other systems) and have found
I second the recommendation for Redmine.
-lane
On Nov 28, 10:37 am, Marijn marijn.huizendv...@gmail.com wrote:
Hi Dirk,
Email support in Redmine is really easy to configure. You can just use
a google account as SMTP server to send those emails.
Kindest regards,
Marijn
--
You received
Hi Dirk,
Email support in Redmine is really easy to configure. You can just use
a google account as SMTP server to send those emails.
Kindest regards,
Marijn
On Nov 23, 3:44 pm, Dirk Stoop d...@madebysofa.com wrote:
Thanks for the suggestions everyone,
I also heard mixed things about Yahoo
Thanks for the suggestions everyone,
I also heard mixed things about Yahoo groups elsewhere and think we
can safely eliminate that option. (If I understand correctly, you even
need a yahoo ID to be able to log in to them, which is kind of a
dealbreaker).
The biggest problem with something like
I haven't evaluated any of these except for 37Signals Writeboard via
Basecamp, but I think these might possibly satisfy your requirements:
Spicebird - http://www.spicebird.com/ (Windows/Linux self-hosted)
Writeboard - http://writeboard.com/
Wridea - http://wridea.com/
On Nov 12, 5:43 am, Dirk
We use the vanilla forums for our more power-user support area. It
has pretty good spam filtering by using recaptia. My only issue with
it is it is still a bit of a moving target, and every time I spend the
time to theme it match our site it gets broke in the next version.
On Nov 12, 5:43 am,
Not really an expert on these things, but what about Yahoo? Used it a
few years ago and it seemed pretty good.
On Nov 12, 5:43 am, Dirk Stoop d...@madebysofa.com wrote:
Hi All,
Because Google Groups is slowly dropping features – and it wasn't that
great to begin with – we'd like to eventually
I have a fair bit of experience moderating groups on Yahoo! Groups (I inherited
all these groups from other moderators and am stuck with them as the
communities that use them are unwilling to contemplate migrating to anything
better). I find the spam recognition features capricious. The file
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