Re: locked out of my macbook pro

2024-01-17 Thread John Panarese
Hey, at least you got it all working. That’s the first big step. Just take your time now and be patient with the learning process. It’s not difficult if you put your mind and focus to it and take the process one step at a time. Take Care John D. Panarese Director Mac for the Blind Tel,

Re: locked out of my macbook pro

2024-01-17 Thread Donald Raikes
Well I forgot until last weekend that our company uses a corporate device management service and I was able with that to find my recovery key and then was able to reset the password. So now I am back to the problem that I need to learn how to use the macbook pro:) I got this macbook pro back in

Re: locked out of my macbook pro

2024-01-07 Thread John Panarese
If this was a work computer, you might be just better off wiping it and starting over, unless you have something important you need to get at. If you don’t have the recovery key saved anywhere, I’m not sure if Apple can help you. It’s usually on the user to save that key. I know it was a

Re: locked out of my macbook pro

2024-01-07 Thread Donald Raikes
This macbook is owned and setup by my company, and so no I didn't have it associated with my apple id. When I get to the recovery screen and select options and then select my user name, I don't see an option for forgot password, although I will try it again just to make sure :) On 1/7/24, John

Re: locked out of my macbook pro

2024-01-07 Thread John Panarese
If you know your administrative account name, you can select that you forgot the password for the account. You don’t have to select that you forgot all of the passwords. Did you have the account associated with an Apple ID? Take Care John D. Panarese Director Mac for the Blind Tel, (631)

Re: locked out of my macbook pro

2024-01-07 Thread Richard Turner
You should be able to get your recovery key. Call Apple Accessibility so they can walk you through it. 877-204-3930 Richard, USA “Grandma always told us, “Be careful when you pray for patience. God stores it on the other side of Hell and you will have to go through Hell to get it.” -- Cedrick

Re: locked out of my macbook pro

2024-01-07 Thread Donald Raikes
Ok so I got into recovery mode, and selected options/continue. I am prompted to select an admin user but since I don't know the admin user's password, I clicked on "forgot all passwords" and was presented with the screen where I have to provide my recovery key which I don't have either :( am I

Re: locked out of my macbook pro

2024-01-07 Thread Donald Raikes
Thanks for the replies. I have a macbook pro with the silicon chip, and so I pressed the power button for about 10 seconds to turn it off. as I continue to hold down the power button, I hear a chord sound. I am not certain when exactly the macbook is off or when to know that the options window

Re: locked out of my macbook pro

2024-01-07 Thread John Panarese
The recovery HD is completely accessible to VoiceOver. Once you press and hold command-r for about thirty seconds, wait a bit longer and start VoiceOver with Command-F5. This is a very comprehensive Apple Support article, but, hopefully, it can be followed. There are instructions for

Re: locked out of my macbook pro

2024-01-06 Thread Kelly Ford
Hi, The times I’ve used the recovery environment, it has worked successfully with VoiceOver. I ran into this exact situation a couple months ago on a computer I hadn’t used for about six months and didn’t recall the password. Kelly > On Jan 6, 2024, at 8:36 PM, Donald Raikes wrote: > > It

locked out of my macbook pro

2024-01-06 Thread Donald Raikes
It has been a while since I have used my macbook pro, and I have forgotten the password. Is there a way to reset the password that works with voiceOver? I know I can bring up the recovery screen by holding down the command+r keys while booting but I don't know if that works with voiceOver and I