Re: onscreen keyboard problem

[Kimber Gardner]

Sandy,

The apple accessibility tech seemed to think it had something to do
with Bluetooth as well. He had me turn off Bluetooth altogether after
unpairing my amazon basics keyboard and my focus display though none
of these actions brought back the keyboard.

I have seen posts from sighted users who say they have the vanishing
keyboard problem but no definite cause or resolution. One of the
suggestions was to restore the phone completely. I absolutely did not
want to do this which was why I called apple accessibility.

In any case, it's a thorny problem and I hope Apple gets it resolved
in a future release.



On 2/16/17, 'Sandratomkins' via VIPhone  wrote:
> Kimber,
> I have always thought that this was a Bluetooth issue. iOS 10 X has been
> plagued with Bluetooth issues. perhaps, it is Bluetooth plus voice-over
> related? when it happens to me, I have the impression that the phone is
> still thinking it is connected to my Bluetooth keyboard, even though that
> keyboard is switched off. often, it might say "quick nav on" which implies
> to me that it is thinking the keyboard is connected.
>
> next time it happens to me, I shall try your method with locating the edit
> box, turning off  voice-over, and then tapping the middle of the screen
> once. thanks for the tip!
> Sandy
>
> sent from the dark side of the moon
>
>> On 16 Feb 2017, at 12:10, Kimber Gardner 
>> wrote:
>>
>> Please do report your onscreen keyboard problems to Apple
>> accessibility. I spoke with someone yesterday and he told me they have
>> other reports from voiceover users who are having trouble with the
>> onscreen keyboard disappearing. He took me through several steps --
>> most of which I had already tried to no avail. But the one thing he
>> had me do and that worked was this. He had me open an app where I was
>> seeing the disappearing keyboard problem and put focus on the edit
>> field. He then had me turn off VO with the triple click of the home
>> button. While VO was off, he had me do a single tap with one finger in
>> the center of the screen. He said this gesture would cause the
>> keyboard to appear and it did. I turned VO back on and haven't had any
>> problem since.
>>
>> He seemed convinced that the disappearing keyboard was VO related, but
>> we were unable to reliably reproduce the problem which will make it
>> difficult to address.
>>
>> One more thing I noticed, while I was having the problem, there was a
>> button displaying under settings, general, keyboard that indicated the
>> presence of a hardware keyboard. When the disappearing keyboard
>> problem cleared up that button was gone. So there is definitely a VO
>> related issue, we just don't know how to reproduce it or the
>> underlying cause.
>>
>> Kimber
>>
>>> On 2/15/17, Rizzino, Bonnie  wrote:
>>> Hi,
>>> My husband and I (both with iPhone 7) have been experiencing these
>>> problems
>>> as well.  It is quite frustrating.
>>> I guess we should all report this problem to the Apple Accessibility
>>> department, and hopefully it will be fixed soon.
>>>
>>> Bonnie Rizzino
>>> Case Manager
>>> Blind and Vision Rehabilitation Services of Pittsburgh
>>> 1816 Locust St.
>>> Pittsburgh, PA 15219
>>> www.bvrspittsburgh.org
>>> 412-368-4400 X2246
>>> Direct dial 412-368-4079
>>>
>>> PLEASE NOTE: BVRS has moved its offices to 1816 Locust Street,
>>> Pittsburgh,
>>> PA 15219. The phone and fax numbers remain the same. The staff looks
>>> forward
>>> to delivering improved services and working with you even more
>>> efficiently
>>> from our new address. This message and any attachments are intended for
>>> the
>>> sole use of the individual to whom it is addressed. The information
>>> contained herein is confidential, proprietary, privileged or otherwise
>>> prohibited by law from disclosure. If you have received this email in
>>> error,
>>> please destroy the message immediately and notify the sender by email.
>>>
>>> --
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>>> list.
>>>
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>>> if
>>> you feel that a member's post is inappropriate, please contact the owners
>>> or
>>> moderators directly rather than posting on the list itself.
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>>> -
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>>>
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>>>
>>
>>
>> --
>> Kimberly
>>
>> --
>> The following info

Re: onscreen keyboard problem

['Sandratomkins' via VIPhone]

Kimber,
I have always thought that this was a Bluetooth issue. iOS 10 X has been 
plagued with Bluetooth issues. perhaps, it is Bluetooth plus voice-over 
related? when it happens to me, I have the impression that the phone is still 
thinking it is connected to my Bluetooth keyboard, even though that keyboard is 
switched off. often, it might say "quick nav on" which implies to me that it is 
thinking the keyboard is connected.

next time it happens to me, I shall try your method with locating the edit box, 
turning off  voice-over, and then tapping the middle of the screen once. thanks 
for the tip!
Sandy

sent from the dark side of the moon

> On 16 Feb 2017, at 12:10, Kimber Gardner  wrote:
> 
> Please do report your onscreen keyboard problems to Apple
> accessibility. I spoke with someone yesterday and he told me they have
> other reports from voiceover users who are having trouble with the
> onscreen keyboard disappearing. He took me through several steps --
> most of which I had already tried to no avail. But the one thing he
> had me do and that worked was this. He had me open an app where I was
> seeing the disappearing keyboard problem and put focus on the edit
> field. He then had me turn off VO with the triple click of the home
> button. While VO was off, he had me do a single tap with one finger in
> the center of the screen. He said this gesture would cause the
> keyboard to appear and it did. I turned VO back on and haven't had any
> problem since.
> 
> He seemed convinced that the disappearing keyboard was VO related, but
> we were unable to reliably reproduce the problem which will make it
> difficult to address.
> 
> One more thing I noticed, while I was having the problem, there was a
> button displaying under settings, general, keyboard that indicated the
> presence of a hardware keyboard. When the disappearing keyboard
> problem cleared up that button was gone. So there is definitely a VO
> related issue, we just don't know how to reproduce it or the
> underlying cause.
> 
> Kimber
> 
>> On 2/15/17, Rizzino, Bonnie  wrote:
>> Hi,
>> My husband and I (both with iPhone 7) have been experiencing these problems
>> as well.  It is quite frustrating.
>> I guess we should all report this problem to the Apple Accessibility
>> department, and hopefully it will be fixed soon.
>> 
>> Bonnie Rizzino
>> Case Manager
>> Blind and Vision Rehabilitation Services of Pittsburgh
>> 1816 Locust St.
>> Pittsburgh, PA 15219
>> www.bvrspittsburgh.org
>> 412-368-4400 X2246
>> Direct dial 412-368-4079
>> 
>> PLEASE NOTE: BVRS has moved its offices to 1816 Locust Street, Pittsburgh,
>> PA 15219. The phone and fax numbers remain the same. The staff looks forward
>> to delivering improved services and working with you even more efficiently
>> from our new address. This message and any attachments are intended for the
>> sole use of the individual to whom it is addressed. The information
>> contained herein is confidential, proprietary, privileged or otherwise
>> prohibited by law from disclosure. If you have received this email in error,
>> please destroy the message immediately and notify the sender by email.
>> 
>> --
>> The following information is important for all members of the V iPhone
>> list.
>> 
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>> you feel that a member's post is inappropriate, please contact the owners or
>> moderators directly rather than posting on the list itself.
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>> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn -
>> you can reach Cara at caraqu...@caraquinn.com
>> 
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>> 
> 
> 
> -- 
> Kimberly
> 
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Re: Onscreen keyboard problem persists

[Kimber Gardner]

Sandy,

What you are calling "putting the phone to sleep" is what I meant by
locking the phone. Each time I did that the keyboard would disappear.

I posted another message describing my call to apple accessibility and
the steps the tech took to bring back my onscreen keyboard. In short,
when you have focus on an edit field, turn off VO then do a single
finger single tap in the center of the screen. Turn VO back on and
your onscreen keyboard will be displayed. It's not a solution, but
it's a viable work-around.

I hope this helps.

Kimberly

On 2/16/17, 'Sandratomkins' via VIPhone  wrote:
> Kimberley,
> I very rarely lock my phone. I merely put it to sleep. so, though this is
> doubtless a bug, would you try doing that and see if your keyboard will come
> back for you? by locking the phone, I mean, getting that "iPhone shutting
> down" message. perhaps, I had misunderstood you…
>
> as for when it started, I have had issues with the on screen keyboard and,
> indeed, the Bluetooth keyboard, ever since iOS 10, at least!
>
> sorry I can't help, but if you find a solution, do let me know!
> Sandy
>
> sent from the dark side of the moon
>
>> On 15 Feb 2017, at 16:28, Kimber Gardner 
>> wrote:
>>
>> Hi all,
>>
>> I thought I had fixed my problem of the disappearing onscreen
>> keyboard, but it seems not. I can get the keyboard to show by turning
>> on my bt keyboard and pressing the show/hide onscreen keyboard key.
>> When I do that the keyboard will remain visible until I lock the
>> phone. Once I lock the phone the keyboard becomes hidden again and
>> won't display until I repeat the process I described. This is
>> incredibly frustrating! Also it's a problem I nevwer saw before
>> yesterday. What could have triggered it?
>>
>>
>>
>> --
>> Kimberly
>>
>> --
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>> list.
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>>
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-- 
Kimberly

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Re: onscreen keyboard problem

[Kimber Gardner]

Please do report your onscreen keyboard problems to Apple
accessibility. I spoke with someone yesterday and he told me they have
other reports from voiceover users who are having trouble with the
onscreen keyboard disappearing. He took me through several steps --
most of which I had already tried to no avail. But the one thing he
had me do and that worked was this. He had me open an app where I was
seeing the disappearing keyboard problem and put focus on the edit
field. He then had me turn off VO with the triple click of the home
button. While VO was off, he had me do a single tap with one finger in
the center of the screen. He said this gesture would cause the
keyboard to appear and it did. I turned VO back on and haven't had any
problem since.

He seemed convinced that the disappearing keyboard was VO related, but
we were unable to reliably reproduce the problem which will make it
difficult to address.

One more thing I noticed, while I was having the problem, there was a
button displaying under settings, general, keyboard that indicated the
presence of a hardware keyboard. When the disappearing keyboard
problem cleared up that button was gone. So there is definitely a VO
related issue, we just don't know how to reproduce it or the
underlying cause.

Kimber

On 2/15/17, Rizzino, Bonnie  wrote:
> Hi,
> My husband and I (both with iPhone 7) have been experiencing these problems
> as well.  It is quite frustrating.
> I guess we should all report this problem to the Apple Accessibility
> department, and hopefully it will be fixed soon.
>
> Bonnie Rizzino
> Case Manager
> Blind and Vision Rehabilitation Services of Pittsburgh
> 1816 Locust St.
> Pittsburgh, PA 15219
> www.bvrspittsburgh.org
> 412-368-4400 X2246
> Direct dial 412-368-4079
>
> PLEASE NOTE: BVRS has moved its offices to 1816 Locust Street, Pittsburgh,
> PA 15219. The phone and fax numbers remain the same. The staff looks forward
> to delivering improved services and working with you even more efficiently
> from our new address. This message and any attachments are intended for the
> sole use of the individual to whom it is addressed. The information
> contained herein is confidential, proprietary, privileged or otherwise
> prohibited by law from disclosure. If you have received this email in error,
> please destroy the message immediately and notify the sender by email.
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or if
> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn -
> you can reach Cara at caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
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-- 
Kimberly

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Re: Onscreen keyboard problem persists

['Sandratomkins' via VIPhone]

Kimberley,
I very rarely lock my phone. I merely put it to sleep. so, though this is 
doubtless a bug, would you try doing that and see if your keyboard will come 
back for you? by locking the phone, I mean, getting that "iPhone shutting down" 
message. perhaps, I had misunderstood you…

as for when it started, I have had issues with the on screen keyboard and, 
indeed, the Bluetooth keyboard, ever since iOS 10, at least!

sorry I can't help, but if you find a solution, do let me know!
Sandy

sent from the dark side of the moon

> On 15 Feb 2017, at 16:28, Kimber Gardner  wrote:
> 
> Hi all,
> 
> I thought I had fixed my problem of the disappearing onscreen
> keyboard, but it seems not. I can get the keyboard to show by turning
> on my bt keyboard and pressing the show/hide onscreen keyboard key.
> When I do that the keyboard will remain visible until I lock the
> phone. Once I lock the phone the keyboard becomes hidden again and
> won't display until I repeat the process I described. This is
> incredibly frustrating! Also it's a problem I nevwer saw before
> yesterday. What could have triggered it?
> 
> 
> 
> -- 
> Kimberly
> 
> -- 
> The following information is important for all members of the V iPhone list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
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Re: onscreen keyboard problem

[Rebecca Sabo]

Hi all,
I have not had a problem with the keyboard.  But my iPhone 7 keeps freezing is 
that what your talking about ?
Becky Sabo 
> On Feb 15, 2017, at 1:15 PM, Rizzino, Bonnie  wrote:
> 
> Hi,
> My husband and I (both with iPhone 7) have been experiencing these problems 
> as well.  It is quite frustrating.
> I guess we should all report this problem to the Apple Accessibility 
> department, and hopefully it will be fixed soon.
>  
> Bonnie Rizzino
> Case Manager
> Blind and Vision Rehabilitation Services of Pittsburgh
> 1816 Locust St.
> Pittsburgh, PA 15219
> www.bvrspittsburgh.org 
> 412-368-4400 X2246
> Direct dial 412-368-4079
>  
> PLEASE NOTE: BVRS has moved its offices to 1816 Locust Street, Pittsburgh, PA 
> 15219. The phone and fax numbers remain the same. The staff looks forward to 
> delivering improved services and working with you even more efficiently from 
> our new address. This message and any attachments are intended for the sole 
> use of the individual to whom it is addressed. The information contained 
> herein is confidential, proprietary, privileged or otherwise prohibited by 
> law from disclosure. If you have received this email in error, please destroy 
> the message immediately and notify the sender by email.
> 
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