Re: [VoiceOps] International (Non-US/Canada) Termination Providers

2019-04-05 Thread Dovid Bender
Do you have any one country you are calling or is it just generic all over the world? On Fri, Apr 5, 2019 at 4:01 PM Ryan Delgrosso wrote: > Ill second thinq. Not really a carrier, more of a meta-carrier. Easy > access to all the players with transparency. > On 4/5/2019 7:30 AM, Matthew Crocker

Re: [VoiceOps] International (Non-US/Canada) Termination Providers

2019-04-05 Thread Ryan Delgrosso
Ill second thinq. Not really a carrier, more of a meta-carrier. Easy access to all the players with transparency. On 4/5/2019 7:30 AM, Matthew Crocker wrote: I recommend ThinQ for international.  Their LCR is pretty good and they have some nice fraud protection. On Apr 5, 2019, at 10:17 AM,

Re: [VoiceOps] Hotel Phone

2019-04-05 Thread Ryan Delgrosso
FWIW YOu need to provide per room routing but a DID per room isnt required if you can make that happen other ways. For example, West now offers in their NG platform to send an XML body with the invite to provide details intra-building routing. You still need to provide descreet callback info,

Re: [VoiceOps] [outages] flowroute increased 2400 percent belgium ?

2019-04-05 Thread Peter Beckman
An interesting method to avoid calls while there is a known outage. Increase rates by 24x and hope nobody uses it! Maybe that rate puts Belgium in a rate that will fail for everyone. Creative, though bizarre. Izzy -- how did you notice? Curious what monitoring you might have in place for such

Re: [VoiceOps] Hotel Phone

2019-04-05 Thread Carlos Alvarez
This probably makes sense in large installations. At less than $1 per active 911 DID, small installs don't seem worth the effort. I'm more asking for others' opinions that making a statement. For open floor plan offices, or small offices where basically a scream can be heard, I think that a

Re: [VoiceOps] Hotel Phone

2019-04-05 Thread Andy Brezinsky
There are a number of ways to do this without having a DID assigned to each device with address information.  A number of systems also assign a callback number to anyone that dials 911 which tacks up a translation for that number for a period of time so they can call back the user directly.

[VoiceOps] flowroute increased 2400 percent belgium ?

2019-04-05 Thread Izzy Goldstein - TeleGo
One of our divisions was using flowroutes for international termination and we noticed prices to Belgium increased by about an astonishment %2400 did anyone else notice this ? who are you using for International Termination ? who else has the fraud protection like they use ? -- Izzy

Re: [VoiceOps] Hotel Phone

2019-04-05 Thread Peter Rad
there are devices that do E-911  inside a building for MTU On 4/4/2019 8:40 PM, Colton Conor wrote: So if you had e911 per room, that would be quite a bit of e911 charges. Most hotels I have seen have a 10 to 1 ratio for rooms to phone lines. So a 100 room hotel gets 10 phone lines from the

Re: [VoiceOps] Hotel Phone

2019-04-05 Thread Carlos Alvarez
Not only must you look at federal law, but many states have specific requirements also. For example, UT has had something stronger than the proposed new federal laws since 2017. They specifically require that the PSAP be able to call the person back no matter what, and to give floor, suite, and

Re: [VoiceOps] International (Non-US/Canada) Termination Providers

2019-04-05 Thread Matthew Crocker
I recommend ThinQ for international. Their LCR is pretty good and they have some nice fraud protection. On Apr 5, 2019, at 10:17 AM, Ivan Kovacevic mailto:ivan.kovace...@startelecom.ca>> wrote: Hello, We have been struggling to find good international routes. We mostly handle contact

[VoiceOps] International (Non-US/Canada) Termination Providers

2019-04-05 Thread Ivan Kovacevic
Hello, We have been struggling to find good international routes. We mostly handle contact centre traffic in NA and do not have much traffic ($500ish per month) internationally, but it has been exceedingly painful to manage. We've tried a couple of carriers (Level3 - expensive and bad, TATA -

Re: [VoiceOps] Hotel Phone

2019-04-05 Thread Mark Lindsey
Re 911 requirements -- The SIPNOC conference discusses this kind of thing annually. Eric Burger, CTO of the FCC, did a presentation and Q session on it last year. Here are his presentation notes (though without the Q):

Re: [VoiceOps] Hotel Phone

2019-04-05 Thread Alexander Lopez
When I worked at the hotel we would get calls from 911 to the front desk that a guest had called 911 and needed to speak with them, we would have a screen on our PMS that would let us know what room called... Sent from my T-Mobile 4G LTE Device Original message From:

Re: [VoiceOps] Hotel Phone

2019-04-05 Thread Colton Conor
This is very interesting, as I doubt the PBX guys that currently install these system are doing this, as they only get analog lines from us with 1 DID per line, and 1 e911 address per line. On Fri, Apr 5, 2019 at 1:22 AM Matthew Yaklin wrote: > That is correct. A DID for every phone and listed

Re: [VoiceOps] Hotel Phone

2019-04-05 Thread Matthew Yaklin
That is correct. A DID for every phone and listed by e911. For example in NH it is law schools have it now days to get their special erate funding. When they call 911 they see very detailed information about floor, room, etc.. and the phone can be called back directly. We do it for every