[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-09-26 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Quiddity pandiculat...@gmail.com changed:

   What|Removed |Added

   See Also||https://bugzilla.wikimedia.
   ||org/show_bug.cgi?id=71360

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-09-04 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #26 from Kunal Mehta (Legoktm) legoktm.wikipe...@gmail.com ---
Time to revisit this now that we're using jquery.confirmable for the
confirmation step?

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-09-04 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Steven Walling swall...@wikimedia.org changed:

   What|Removed |Added

 Status|NEW |RESOLVED
 Resolution|--- |DUPLICATE

--- Comment #27 from Steven Walling swall...@wikimedia.org ---
(In reply to Kunal Mehta (Legoktm) from comment #26)
 Time to revisit this now that we're using jquery.confirmable for the
 confirmation step?

Agreed. It still takes multiple clicks, but the current bug does not clearly
propose a solution. Let's close this in favor of considering a specific
alternative. The best currently proposed is bug 69636, so I'm going to mark
this as a duplicate of that discussion.

*** This bug has been marked as a duplicate of bug 69636 ***

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Technical 13 technical...@yahoo.com changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 Ever confirmed|0   |1

--- Comment #18 from Technical 13 technical...@yahoo.com ---
(In reply to comment #17)
 Perhaps we could make the queuing of the thank client side, and with a
 shorter time span, 5 seconds or so. Rather than making the issue more complex
 with the need of server side queues

Couldn't a token just be stored in a cookie or session data that expires after
30 (I'd prefer 60) seconds so if they manage to navigate away from the page and
back before it expires they can still undo?

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #19 from Bartosz Dziewoński matma@gmail.com ---
Client-side queueing is unacceptable to me, both in the way Jared proposed
(which would mean the user has to wait on the page!) and in the way Technical
13 proposed (it would be too easy for thanks to disappear, only to reappear a
few days later when the user visits Wikipedia again, or never).

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #21 from Quim Gil q...@wikimedia.org ---
There are two aspects here: the UI workflow and the notification sent.

At least Twitter and Facebook have a simple and binary workflow:

* Twitter: Favorite -- Favorited -- Favorite -- Favorited...
* Facebook: Like -- Unlike -- Like-- Unlike...

Therefore I guess a simple solution that wouldn't surprise to any user would be

* MediaWiki: thank -- thanked -- thank -- thanked...

I personally agree that the extra dialog feels unnecessary. Then again

About delayed notifications, they seem to be used by these services. I have no
idea about their setup but usually a few seconds inenough for a user to realize
that a click has been done by mistake. The worse that can happen is that
another user gets a notification. Not a big deal?

What is clear is that they don't send any notification if you have been
unfavorited or unliked.

Whether this is a good candidate for a mentorship program or not will depend on
the complexity of the feature (not too easy, not too difficult), community
consensus and availability of 1-2 mentors.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #20 from Technical 13 technical...@yahoo.com ---
(In reply to comment #19)
 Client-side queueing is unacceptable to me, both in the way Jared proposed
 (which would mean the user has to wait on the page!) and in the way Technical
 13 proposed (it would be too easy for thanks to disappear, only to reappear a
 few days later when the user visits Wikipedia again, or never).

I think you misunderstood what I was saying.  The user side would have a cookie
containing a token to unthank which would include a timestamp 30/60 seconds in
the future, if that had already passed, it would be expired and wouldn't be
available (so there is no way it could show up after the agreed upon delay) and
the server side would process the than after that 30/60 seconds unless it
received the token to undo.  I hope that is a better explanation of what I
mean.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #22 from Kunal Mehta (Legoktm) legoktm.wikipe...@gmail.com ---
I think MatmaRex's idea with https://gerrit.wikimedia.org/r/#/c/92315/ is a
better idea, and is unobtrusive IMO.

(In reply to comment #21)
 About delayed notifications, they seem to be used by these services. I have
 no
 idea about their setup but usually a few seconds inenough for a user to
 realize
 that a click has been done by mistake. The worse that can happen is that
 another user gets a notification. Not a big deal?

I think the whole point is to have users not send accidental thanks.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #23 from Jared Zimmerman (WMF) jared.zimmer...@wikimedia.org ---
@kunal, I think we have 2 main goals:

1. Make positive actions (like thanks) on the site easy and seamless (in this
case seamless means fewer steps, preferably 1

2. Reduce the number of accidental thanks which can be frustrating to the
thanker and confusing to the thankee

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #24 from Ryan Kaldari rkald...@wikimedia.org ---
It seems to me that the problem of accidental thanks has far more to do with
the UI of the history and diff pages than the process of how thanks works
itself. In mobile, we've completely redone the diff interface and accidental
thanks is no longer an issue so we removed the confirmation step there. Putting
a lot of work into a band-aid solution doesn't really make sense to me.
Personally, I would prefer that we leave thanks how it is for now and work on
redesigning the history and diff pages so that people aren't clicking the wrong
things.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #25 from Jared Zimmerman (WMF) jared.zimmer...@wikimedia.org ---
Ryan, 

I think thats a good point, but priority-wise we might have community members
that want to contribute to improving the thanking experience and we don't
currently have updates to the history view as a priority at this exact moment.
I want to make sure we have a solid idea and designs for community members who
want to improve this in the interim.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-15 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Quiddity pandiculat...@gmail.com changed:

   What|Removed |Added

   See Also||https://bugzilla.wikimedia.
   ||org/show_bug.cgi?id=59807

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-15 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #15 from Jared Zimmerman (WMF) jared.zimmer...@wikimedia.org ---
Can we have a GSoC student code it as the attached design shows. Roll it out
and get feedback on if we're still getting accidental clicks and track the
number of undos were getting, and go from there. I know we have number from the
original design and from with the modal to compare to. It would be nice to base
the decision to have a confirmation step on data rather than conjecture.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-15 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #16 from MZMcBride b...@mzmcbride.com ---
This is my personal take on this bug. I haven't followed everything
super-closely, but here's broadly what I see.

(In reply to comment #15)
 Can we have a GSoC student code it as the attached design shows.

Reading comment 0, it seems to actually include multiple components,
depending on how detail-oriented you are.

One step is obviously removing the little dialog box. That part is trivial to
implement immediately. But...

(In reply to comment #0)
 Recommendation : hold thank action in a queue for 30 seconds (60?) in which
 the thanker can click thanked to unthank with no notification sent to the
 target of the thanks. After the queue expires, the user can unthank but no
 action will occur other than Thanked changing back to Thank

Implementing this piece might be a blocker to doing any useful experiment, and
coding this second part properly is not trivial. You need to add a reliable
delay mechanism and implement the ability to de-queue and re-queue thanks
reliably.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2014-01-15 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #17 from Jared Zimmerman (WMF) jared.zimmer...@wikimedia.org ---
Perhaps we could make the queuing of the thank client side, and with a
shorter time span, 5 seconds or so. Rather than making the issue more complex
with the need of server side queues

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-12-09 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Nemo federicol...@tiscali.it changed:

   What|Removed |Added

 Status|NEW |UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #14 from Nemo federicol...@tiscali.it ---
(In reply to comment #13)
 I think the confirmation step is probably fine, considering there's also a
 confirmation for undo.

Tweaking status to reflect that the request is unsettled so far.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-10-15 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Steven Walling swall...@wikimedia.org changed:

   What|Removed |Added

 CC||swall...@wikimedia.org

--- Comment #13 from Steven Walling swall...@wikimedia.org ---
(In reply to comment #0)
 Thanking a user is too hard, and requires a confirmation step. This is unlike
 any site where similar functionality exists.
 
 Recommendation : hold thank action in a queue for 30 seconds (60?) in which
 the
 thanker can click thanked to unthank with no notification sent to the
 target
 of the thanks. After the queue expires, the user can unthank but no action
 will
 occur other than Thanked changing back to Thank

I think the confirmation step is probably fine, considering there's also a
confirmation for undo. Jared is right that it's weird to require a confirmation
on a thanks action like this, but the root cause here is that page histories
are a cluttered mess with a poor visual hierarchy of actions. But we're not
going to solve that right now. 

An incremental improvement here would be to make the confirmation not require a
modal (e.g. do it inline via JS), or provide a quick un-send function inline.
The jquery.ui modal that it being used now is a huge overkill.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-17 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #12 from Bartosz Dziewoński matma@gmail.com ---
(In reply to comment #11)
 Created attachment 13293 [details]
 updated appearance of the thank tex

This looks very neat, but also very out of place on those history pages :/

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-16 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #11 from Jared Zimmerman (WMF) jared.zimmer...@wikimedia.org ---
Created attachment 13293
  -- https://bugzilla.wikimedia.org/attachment.cgi?id=13293action=edit
updated appearance of the thank tex

Added visual design for update to thank interface.

This could be implemented with or without the timer feature (e.g just the
visual design)

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-11 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Fabrice Florin fflo...@wikimedia.org changed:

   What|Removed |Added

   Priority|Unprioritized   |Normal
 CC||bs...@wikimedia.org

--- Comment #10 from Fabrice Florin fflo...@wikimedia.org ---
I agree with Jared's overall recommendations here. 

Now that we are almost caught up with serious bugs and deliverables for
Notifications I recommend that we consider implementing a simple 'undo'
function to replace the 'confirmation' step -- which seems too heavy-handed. By
now, users should have adjusted to this feature, and a more lightweight 'undo'
tool might be more effective, increasing overall traffic as a result.

And this can be implemented in a way that addresses Technical 13's concerns
here, so we don't have to wait 2 minutes for a link to change. Jared has some
really good ideas on how to make this work, which I will let him explain.

To provide more perspective on this topic, here is a recap of our community
discussions about this feature right after launch:

https://en.wikipedia.org/wiki/Wikipedia_talk:Notifications/Thanks#Recap

After we first launched this feature, about 23% of users on this talk page
reported that they miscklicked often on the thanks link -- requiring the use of
a 'confirmation' or 'undo' tool. About 54% of respondents wanted a
'confirmation' dialog, whereas 46% wanted an 'undo' tool. Ideas for 'undo'
tools included an 'unthank' link, as well as a countdown solution, described
below the recap. 

Because our engineering resources were limited at the time, we implemented a
simple 'confirmation' dialog in early June, because the 'undo' solutions would
require some backend engineering we couldn't afford. This caused a decline of
about 25% in the overall number of thanks notifications sent, which
corresponded to the number of misclicks reported above. Overall, our community
was comfortable with this choice, as described here:

https://en.wikipedia.org/wiki/Wikipedia_talk:Notifications/Thanks#Thanks_confirmation_feature_added

For more information, here are current usage patterns for the Thanks feature on
our Notifications metrics dashboard:

http://ee-dashboard.wmflabs.org/dashboards/enwiki-features

Since the Thanks feature was released on the English Wikipedia on May 30, 2013,
we've collected these metrics:

Total notifications events since launch: 29.9k
Daily notification events: 325 *
Daily notification share: 2.2% *
Daily notification views: 1.6k **
Daily notification clicks: 65
Clickthrough rate: 0.04%

* daily numbers are based on Sep. 9 activity
** daily views are based on flyout impressions shared by other notifications

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-07 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #4 from Jared Zimmerman (WMF) jared.zimmer...@wikimedia.org ---
Bartosz,

Facebook (like), Twitter (favorite), LinkedIn (like), Quora (thank) Pinterest
(heart)

Like I said, I've yet to see a site that requires a secondary step for an
action where a user shows appreciation for other users' actions. 



Unintuitive? for all intents and purposes its a button, buttons usually have an
on and off position and you usually press, click or tap them to toggle between
two states, so one click thanks, a second click unthanks. 

Given the general tone of interactions on the site, and the severe decline in
thanks after this change, this seems to me to be a serious and measurable
regression. 

What is worse, accidental thanks being sent (to vandals or well intentioned
users making errors) or the serious decline in positive user to user actions on
site?

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-07 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #5 from Bartosz Dziewoński matma@gmail.com ---
 Facebook (like), Twitter (favorite), LinkedIn (like), Quora (thank)
 Pinterest (heart)

I only use Facebook and LinkedIn out of these, so I'll base my reply
on them.  I was also not aware of any like functionality of LinkedIn
and I can't seem to find it now, so I'll only base my reply on
Facebook. :)

* The thank link is right next to undo and rollback, so
  missclicks cause more issues than, say, clicking in the comment
  field instead of liking a post on Facebook.

  That's why the secondary step is needed, and why it was requested by
  the community (and why the request was actually fulfilled instead of
  being ignored, like such requests often are).

* You certainly can unlike Facebook likes at any time, while you can't
  unthank anybody ever. This is also why I think that a solution where
  you suddenly can unthank, but only for a brief period of time, is
  unintuitive.

  Of course, this is possible to do (GMail does, or did, it, allowing
  user to unsend an e-mail for a few seconds), but it needs a clear
  indicator that something is happening right now and you can stop it
  (GMail used a button on a yellow bar near the top of the screen).

* The thanks have been widely advertised for being unlike likes - in
  particular because of being private (invisible to other users) and
  carrying more value (to me it seems like thanking a person for
  something is more personal or involved than liking something
  they did). You are now implying that's not how it is.


 Given the general tone of interactions on the site, and the severe
 decline in thanks after this change, this seems to me to be a
 serious and measurable regression.

If there was such a decline (Where are the stats? Are they public?),
then it's probably caused by people getting used to the feature and
stopping playing with it. (Or possibly deciding that it's not
something they actually want to use.)


 What is worse, accidental thanks being sent (to vandals or well
 intentioned users making errors) or the serious decline in positive
 user to user actions on site?

This is a false dichotomy and a rhetorical question, both of which
should be avoided in a serious discussion. Thanks being sent for edits
one actually intended to rollback are obviously an issue for both
persons involved, especially if the author of reverted/thanked edit
made it in good faith.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-07 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Bartosz Dziewoński matma@gmail.com changed:

   What|Removed |Added

 CC||b...@mzmcbride.com,
   ||fflo...@wikimedia.org,
   ||rkald...@wikimedia.org,
   ||technical...@yahoo.com

--- Comment #6 from Bartosz Dziewoński matma@gmail.com ---
(I'm CC-ing people actively involved in the previous discussion.)

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-07 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #7 from Technical 13 technical...@yahoo.com ---
Meh... I expect to see a WONTFIX from this ticket because this discussion was
just had not long ago.  I've yet to have the time to finish my user-script I
was working on that would allow users to customize thank the way they wanted
(completely get rid of it or get rid of just the confirmation step).  I've got
a good chunk of the completely disable it code in a NoThanks.js script in my
userspace and Ryan Kaldari provided me with a good starting point to get rid of
the confirmation step.  I just need to put all of the pieces together.  Of
course, if it was decided to allow this customization in the back-end php for
the extension instead, I would not complain.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-07 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Ignatzmice ignatzmice.w...@gmail.com changed:

   What|Removed |Added

 CC||ignatzmice.w...@gmail.com

--- Comment #8 from Ignatzmice ignatzmice.w...@gmail.com ---
I don't have a problem with the current implementation, but IF this ended up
happening I would rather see the thanked turn into a link reading un-thank
or thanked (undo) rather than just sitting there. Who's going to know that
clicking it again will undo the thanking? But like I said, it's not that
difficult to click thank - OK.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-07 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #9 from Technical 13 technical...@yahoo.com ---
(In reply to comment #8)
 I don't have a problem with the current implementation, but IF this ended up
 happening I would rather see the thanked turn into a link reading
 un-thank or thanked (undo) rather than just sitting there. Who's going to
 know that clicking it again will undo the thanking? But like I said, it's 
 that difficult to click thank - OK.

I think it is a pain in the ass to click thank, wait two minutes for the okay
dialog to load on my Android, click ok, wait three minutes for the link to
change to thanked... I'd be fine with a single click and a three minute wait.
 Thanks.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-06 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Legoktm legoktm.wikipe...@gmail.com changed:

   What|Removed |Added

 CC||legoktm.wikipe...@gmail.com
  Component|General/Unknown |Thanks
Product|MediaWiki   |MediaWiki extensions

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-06 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Legoktm legoktm.wikipe...@gmail.com changed:

   What|Removed |Added

   See Also||https://bugzilla.wikimedia.
   ||org/show_bug.cgi?id=47658

--- Comment #1 from Legoktm legoktm.wikipe...@gmail.com ---
Introduced in https://gerrit.wikimedia.org/r/#/c/67591/

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-06 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

--- Comment #2 from Jared Zimmerman (WMF) jared.zimmer...@wikimedia.org ---
(In reply to comment #1)
 Introduced in https://gerrit.wikimedia.org/r/#/c/67591/

Thanks for the link, I'm aware of the reason why the current flow is in place.

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[Bug 53879] Thanking a user for an edit takes multiple clicks

2013-09-06 Thread bugzilla-daemon
https://bugzilla.wikimedia.org/show_bug.cgi?id=53879

Bartosz Dziewoński matma@gmail.com changed:

   What|Removed |Added

 CC||matma@gmail.com

--- Comment #3 from Bartosz Dziewoński matma@gmail.com ---
(In reply to comment #0)
 Thanking a user is too hard, and requires a confirmation step. This is unlike
 any site where similar functionality exists.

I am not aware of any such sites, personally. Care to provide examples?


 Recommendation : hold thank action in a queue for 30 seconds (60?)
 in which the thanker can click thanked to unthank with no
 notification sent to the target of the thanks. After the queue
 expires, the user can unthank but no action will occur other than
 Thanked changing back to Thank

Sounds unintuitive.


The current workflow appears to be a good compromise between easiness and
avoiding accidental clicks. Maybe the interface could be made less intrusive,
but that's a separate thing.

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