Re: [Wikimedia-l] Wikimedia OTRS Annual Report

The Communications team relies on OTRS volunteers every week, so I really enjoyed reading this report and learning more about your critical contribution to our movement. I passed this along to some of our colleagues outside the WMF that help support media inquiries, and got this response that I wan

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

This is a quite wonderful report, and interesting data. Thank you, Patrik. On Wed, Feb 25, 2015 at 10:48 AM, pajz wrote: > Hi everyone, > > it is my pleasure to announce the release of the 2014 annual report on > Wikimedia's OTRS and specifically the Volunteer Response Team's > activities. Plea

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

pajz wrote: >MZMcBride, >> [...] >> I'm curious about this as well. I see that source code is mentioned at >> , but I didn't see a >> link off-hand. If a code repository exists somewhere that people could >> contribute to, it might be nice to add a

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

Hi, thank you all for your feedback. Asaf and MZMcBride, I'll try to answer your questions in one email, hope that's fine: Asaf, > I am curious in my volunteer capacity about the prominence of the > commons-permissions-he queue among other permission queues and relative to > the size of the Hebrew

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

This is a great report on a truly amazing job! Thank you Patrik and all OTRS agents across the movement, I'm a fan of yours. Kasia 2015-02-26 7:32 GMT+01:00 MZMcBride : > Hi. > > Re: https://tools.wmflabs.org/otrsreports/annual/2014 > > phoebe ayers wrote: > >p.s. The report layout/webpage is lov

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

Hi. Re: https://tools.wmflabs.org/otrsreports/annual/2014 phoebe ayers wrote: >p.s. The report layout/webpage is lovely! could it be used for other >reports? I'm curious about this as well. I see that source code is mentioned at , but I didn't se

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

Patrik and everyone else involved in this -- this is pretty amazing work. Thanks for everything you do, and thank you for documenting it so clearly. -- Erik Möller VP of Product & Strategy, Wikimedia Foundation ___ Wikimedia-l mailing list, guidelines at

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

On Wed, Feb 25, 2015 at 2:39 PM, Asaf Bartov wrote: > Thank you for this fascinating report, and this is another opportunity to > thank all OTRS agents across the movement, for their tireless and > largely-unsung work. I, for one, make it a point to mention and advocate > for OTRS. +1! The OTRS

Re: [Wikimedia-l] Wikimedia OTRS Annual Report

Thank you for this fascinating report, and this is another opportunity to thank all OTRS agents across the movement, for their tireless and largely-unsung work. I, for one, make it a point to mention and advocate for OTRS. I am curious in my volunteer capacity about the prominence of the commons-