[WISPA] package ideas
So, I am going to be twisting on the owners soon. I need to start offering different packages to our customers, getting tired of people wanting more speed. If they want more than everyone they need to pay for it. So, aside from special instances, the vast majority of our subs pay $45 per month for unlimited usage. No real statement on speed, but typically we set most to a stream of 1.6 meg or so, enough where they can run Netflix in basic definition with no buffering. We have some set to a little more depending on needs. If I can get by they usually get 512 up down with some bursting, but those are far and few between with streaming media. I was thinking of setting all of those users to 1.5 or 2 meg for the $45 and jumping to a 5 meg package for $69 per month. I currently charge most businesses $69, they may not get much more speed just expedited service from us if they have issues. I was also thinking, if I can stretch it out, to 10 meg for $100 a month. We are negotiating for more bandwidth from our upstream shortly, I believe our towers are capable of of meeting these needs for the most part. If not I am hoping the prospect of selling more will offset the additional upgrade costs I figure if only 10 percent of the $45 customers upgraded to $69 it would generate an additional $50k a year. Anyways I wanted to throw it out to you folks to see what they have experienced in doing similar situations. I am sure I will get some back lash from certain areas where a competitor might be able to do something better or cheaper or customers that want it all for nothing, the ones who think they are getting screwed anyways heith___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
[WISPA] pay per use billing
I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what’s an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
We don't do usage based, for something like thermostats I would set them to 128k/128k or 512k/512k and charge them $20ish. The camera's I would charge them full rate because they are going to use a lot of bandwidth depending on how often they are view them. On 05/06/2014 03:03 PM, wi...@mncomm.com wrote: I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what's an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
So, you just switch the package at that time for that cost? I don’t think I will have a lot of them but everyone is buying 2 or 3 houses nowadays. Of course around here everyone heads south for the winter From: Sam Tetherow Sent: Tuesday, May 06, 2014 3:39 PM To: WISPA General List Subject: Re: [WISPA] pay per use billing We don't do usage based, for something like thermostats I would set them to 128k/128k or 512k/512k and charge them $20ish. The camera's I would charge them full rate because they are going to use a lot of bandwidth depending on how often they are view them. On 05/06/2014 03:03 PM, wi...@mncomm.com wrote: I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what’s an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
South for the winter Where are you located again? - sent from Alaska *Josh Reynolds* Chief Information Officer SPITwSPOTS j...@spitwspots.com | www.spitwspots.com On 05/06/2014 12:46 PM, wi...@mncomm.com wrote: So, you just switch the package at that time for that cost? I don't think I will have a lot of them but everyone is buying 2 or 3 houses nowadays. Of course around here everyone heads south for the winter *From:* Sam Tetherow mailto:tethe...@shwisp.net *Sent:* Tuesday, May 06, 2014 3:39 PM *To:* WISPA General List mailto:wireless@wispa.org *Subject:* Re: [WISPA] pay per use billing We don't do usage based, for something like thermostats I would set them to 128k/128k or 512k/512k and charge them $20ish. The camera's I would charge them full rate because they are going to use a lot of bandwidth depending on how often they are view them. On 05/06/2014 03:03 PM, wi...@mncomm.com wrote: I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what's an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] package ideas
How about adding 5 Meg at $79, then 10 Meg at $109? wi...@mncomm.com wrote: ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
How about tiering? If you have the infrastructure for it, 2 megabits limited to 50 gig, and then it slows down to 128 k for the rest of the month. wi...@mncomm.com wrote: ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
We do usage based billing. Have since day one. Our basic plan is 25 gigs for $40ish (slightly different in different towns). That’s good enough for over 90% of our customer base. We have lost a lot of customers though (20ish%) over the last two years. We’ve gained more than we’ve lost, but it’s still frustrating to loose so many. The good news is that our competitor’s customers are starting to call us about the crappy service they are getting! The average home has 2 tv’s and ipads and game systems that are online. All watching different programs. Often streaming at the same time. The days of unlimited unrestricted usage are just not here yet. The technology isn’t there and the costs in many (most?) areas are certainly not there. We have no speed tiers. It’s as fast as I can make it go. I have customers on wireless that get over 20 megs, both ways. A recent test at a fiber customer’s location had them getting over 70 megs, both ways. Pretty cool stuff. If things keep going like it looks like they are going the only people that offer unlimited access out here will be the government funded ones. And even they are giving rotten overloaded service that’s much slower than ours. One of the WISPs next door is looking at going back to usage based. marlon From: Sam Tetherow Sent: Tuesday, May 06, 2014 1:39 PM To: WISPA General List Subject: Re: [WISPA] pay per use billing We don't do usage based, for something like thermostats I would set them to 128k/128k or 512k/512k and charge them $20ish. The camera's I would charge them full rate because they are going to use a lot of bandwidth depending on how often they are view them. On 05/06/2014 03:03 PM, wi...@mncomm.com wrote: I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what’s an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
Here in Alaska, we offer 4Mbps for $84/mo. We have no caps, and give away a Roku (because we know it streams very well, unlike Smart TVs, appleTV, and some other random devices) to all of our new setups. We take subs from the ILEC/CLEC and our competition all the time. We are not near maxing out on bandwidth, but it does cost us an arm and a leg (we spend more on bandwidth a month than the average US worker makes in a year+). People cancel their $120 satellite bills and would rather come dump $104/mo for 10Mbps with no caps and stream netflix to multiple devices. *Josh Reynolds* Chief Information Officer SPITwSPOTS j...@spitwspots.com | www.spitwspots.com On 05/06/2014 12:56 PM, Marlon Schafer (509.982.2181) wrote: We do usage based billing. Have since day one. Our basic plan is 25 gigs for $40ish (slightly different in different towns). That's good enough for over 90% of our customer base. We have lost a lot of customers though (20ish%) over the last two years. We've gained more than we've lost, but it's still frustrating to loose so many. The good news is that our competitor's customers are starting to call us about the crappy service they are getting! The average home has 2 tv's and ipads and game systems that are online. All watching different programs. Often streaming at the same time. The days of unlimited unrestricted usage are just not here yet. The technology isn't there and the costs in many (most?) areas are certainly not there. We have no speed tiers. It's as fast as I can make it go. I have customers on wireless that get over 20 megs, both ways. A recent test at a fiber customer's location had them getting over 70 megs, both ways. Pretty cool stuff. If things keep going like it looks like they are going the only people that offer unlimited access out here will be the government funded ones. And even they are giving rotten overloaded service that's much slower than ours. One of the WISPs next door is looking at going back to usage based. marlon *From:* Sam Tetherow mailto:tethe...@shwisp.net *Sent:* Tuesday, May 06, 2014 1:39 PM *To:* WISPA General List mailto:wireless@wispa.org *Subject:* Re: [WISPA] pay per use billing We don't do usage based, for something like thermostats I would set them to 128k/128k or 512k/512k and charge them $20ish. The camera's I would charge them full rate because they are going to use a lot of bandwidth depending on how often they are view them. On 05/06/2014 03:03 PM, wi...@mncomm.com wrote: I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what's an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] package ideas
is that something you’ve done and people pay for that? I need to do some market research for these customers. A lot of customers are “stuck” with me, might leave a bad taste when in town customers can get 30 meg for $50 or so a month. I have customers beating me for more speeds but I have a lot that think they are getting robbed at what they get now LOL From: John Thomas Sent: Tuesday, May 06, 2014 3:51 PM To: WISPA General List Subject: Re: [WISPA] package ideas How about adding 5 Meg at $79, then 10 Meg at $109? wi...@mncomm.com wrote: So, I am going to be twisting on the owners soon. I need to start offering different packages to our customers, getting tired of people wanting more speed. If they want more than everyone they need to pay for it. So, aside from special instances, the vast majority of our subs pay $45 per month for unlimited usage. No real statement on speed, but typically we set most to a stream of 1.6 meg or so, enough where they can run Netflix in basic definition with no buffering. We have some set to a little more depending on needs. If I can get by they usually get 512 up down with some bursting, but those are far and few between with streaming media. I was thinking of setting all of those users to 1.5 or 2 meg for the $45 and jumping to a 5 meg package for $69 per month. I currently charge most businesses $69, they may not get much more speed just expedited service from us if they have issues. I was also thinking, if I can stretch it out, to 10 meg for $100 a month. We are negotiating for more bandwidth from our upstream shortly, I believe our towers are capable of of meeting these needs for the most part. If not I am hoping the prospect of selling more will offset the additional upgrade costs I figure if only 10 percent of the $45 customers upgraded to $69 it would generate an additional $50k a year. Anyways I wanted to throw it out to you folks to see what they have experienced in doing similar situations. I am sure I will get some back lash from certain areas where a competitor might be able to do something better or cheaper or customers that want it all for nothing, the ones who think they are getting screwed anyways heith ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
Would you consider treating these users like a hotspot, where they activate online using credit card for an hour, day, weekend, week, or month? Our entire network is like that. We have exactly 3 customers we still bill. From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of wi...@mncomm.com Sent: Tuesday, May 06, 2014 4:03 PM To: WISPA General List Subject: [WISPA] pay per use billing I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what’s an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
Well, in South Dakota we have a lot of them, but not near enough as you. I suppose yours comes down to our state like the Canadian Geese do From: Josh Reynolds Sent: Tuesday, May 06, 2014 3:48 PM To: wireless@wispa.org Subject: Re: [WISPA] pay per use billing South for the winter Where are you located again? - sent from Alaska Josh Reynolds Chief Information Officer SPITwSPOTS j...@spitwspots.com | www.spitwspots.com On 05/06/2014 12:46 PM, wi...@mncomm.com wrote: So, you just switch the package at that time for that cost? I don’t think I will have a lot of them but everyone is buying 2 or 3 houses nowadays. Of course around here everyone heads south for the winter From: Sam Tetherow Sent: Tuesday, May 06, 2014 3:39 PM To: WISPA General List Subject: Re: [WISPA] pay per use billing We don't do usage based, for something like thermostats I would set them to 128k/128k or 512k/512k and charge them $20ish. The camera's I would charge them full rate because they are going to use a lot of bandwidth depending on how often they are view them. On 05/06/2014 03:03 PM, wi...@mncomm.com wrote: I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what’s an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless -- ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
Possibly. We just recently got into hot spot last year at some state camp grounds. I might be a little grey in that area. We just set up a tower at a resort site where people have their fishing trailers, but they are willing to pay our full monthly and auto suspend when the weather gets cold From: ralph Sent: Tuesday, May 06, 2014 4:28 PM To: 'WISPA General List' Subject: Re: [WISPA] pay per use billing ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
*nods* Few can bitch about bandwidth prices as much as you can. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com - Original Message - From: Josh Reynolds j...@spitwspots.com To: wireless@wispa.org Sent: Tuesday, May 6, 2014 4:00:30 PM Subject: Re: [WISPA] pay per use billing Here in Alaska, we offer 4Mbps for $84/mo. We have no caps, and give away a Roku (because we know it streams very well, unlike Smart TVs, appleTV, and some other random devices) to all of our new setups. We take subs from the ILEC/CLEC and our competition all the time. We are not near maxing out on bandwidth, but it does cost us an arm and a leg (we spend more on bandwidth a month than the average US worker makes in a year+). People cancel their $120 satellite bills and would rather come dump $104/mo for 10Mbps with no caps and stream netflix to multiple devices. Josh Reynolds Chief Information Officer SPITwSPOTS j...@spitwspots.com | www.spitwspots.com On 05/06/2014 12:56 PM, Marlon Schafer (509.982.2181) wrote: We do usage based billing. Have since day one. Our basic plan is 25 gigs for $40ish (slightly different in different towns). That’s good enough for over 90% of our customer base. We have lost a lot of customers though (20ish%) over the last two years. We’ve gained more than we’ve lost, but it’s still frustrating to loose so many. The good news is that our competitor’s customers are starting to call us about the crappy service they are getting! The average home has 2 tv’s and ipads and game systems that are online. All watching different programs. Often streaming at the same time. The days of unlimited unrestricted usage are just not here yet. The technology isn’t there and the costs in many (most?) areas are certainly not there. We have no speed tiers. It’s as fast as I can make it go. I have customers on wireless that get over 20 megs, both ways. A recent test at a fiber customer’s location had them getting over 70 megs, both ways. Pretty cool stuff. If things keep going like it looks like they are going the only people that offer unlimited access out here will be the government funded ones. And even they are giving rotten overloaded service that’s much slower than ours. One of the WISPs next door is looking at going back to usage based. marlon From: Sam Tetherow Sent: Tuesday, May 06, 2014 1:39 PM To: WISPA General List Subject: Re: [WISPA] pay per use billing We don't do usage based, for something like thermostats I would set them to 128k/128k or 512k/512k and charge them $20ish. The camera's I would charge them full rate because they are going to use a lot of bandwidth depending on how often they are view them. On 05/06/2014 03:03 PM, wi...@mncomm.com wrote: blockquote I am starting to get hit by part time users going to their fishing house on the weekends. I also have customers that were on seasonal plans where their internet was shut down while they were gone, however they needed an active connection for remote access to thermostats and cameras. So what’s an average price for selling usage based service? We currently do not offer it now, but I may want to try it out on these instances thanks heith ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless /blockquote ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] pay per use billing
We have many seasonals. We decided to give them two options. Annual payment,providing a one month discount. The most popular is our seasonal plan. We bill from the day they return and call for service to be restored till November 15. We send an invoice for the total.Keeps it simple for us. We wait till about Dec.1st and shut all seasonals off. No maintenance fees.No complaints. On Wednesday, May 7, 2014 12:00 AM, wi...@mncomm.com wi...@mncomm.com wrote: Possibly. We just recently got into hot spot last year at some state camp grounds. I might be a little grey in that area. We just set up a tower at a resort site where people have their fishing trailers, but they are willing to pay our full monthly and auto suspend when the weather gets cold From: ralph Sent: Tuesday, May 06, 2014 4:28 PM To: 'WISPA General List' Subject: Re: [WISPA] pay per use billing ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] VoX VoIP serevice interruption
Who is everyone else using/going to? Kevin - Original Message - From: Joe Fiero To: 'WISPA General List' Sent: Monday, May 05, 2014 10:53 AM Subject: Re: [WISPA] VoX VoIP serevice interruption Thanks Ralph, I know Lauri for years. At this point migration is my focus. The disruption to business for us and many of our clients, especially business and professionals, is beyond description. I don't know if there is anything left to talk about with them, last I saw their stock was at $0.0007 per share. From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of ralph Sent: Friday, May 02, 2014 5:25 PM To: 'WISPA General List' Subject: Re: [WISPA] VoX VoIP serevice interruption Joe- Dunno if it will help you but I have this contact info from when we were trying to get our deposit back for months: Lauri J. Vertrees Director of Operations Pervasip Corp 75 South Broadway, Suite 400 White Plains, NY 10601 Ofc: 914-750-6626 Fax: 866-214-2532 lvertr...@pervasip.com lvertr...@voxcorp.net www.pervasip.com www.voxcorp.net From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Joe Fiero Sent: Thursday, May 01, 2014 11:33 PM To: 'WISPA General List' Subject: Re: [WISPA] VoX VoIP serevice interruption No warning, no discussion, note went out at 7pm From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of ralph Sent: Thursday, May 01, 2014 9:04 PM To: 'WISPA General List' Subject: Re: [WISPA] VoX VoIP serevice interruption What a casual sounding message they sent! How can they act like that isn't serious!?!? So glad we fired them in 2012! Good luck, Joe! Hope you can get those numbers ported. Did they even tell you what upstream carrier has them? From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Joe Fiero Sent: Thursday, May 01, 2014 7:25 PM To: 'WISPA General List' Subject: [WISPA] VoX VoIP serevice interruption Anyone else using VoX for VoIP service? We lost inbound calling today. I just received this from VoX: Dear Customer, At approximately 1:00PM EDT today one of our main suppliers of inbound phone numbers disconnected us. We apologize for this. We know it will cause problems for some customers. VoX did everything it could to keep all services running smoothly. Unfortunately, this was unavoidable. This problem should not affect outbound calls and we urge you to email customerc...@voxcorp.net should you have issues calling out from your VoX service. Due to recent problems the company has had raising funds for continued operations, we have had to make some very tough decisions with the resources and carriers that are currently available to us. If your service was affected because of this issue, you have two options. 1. We can offer you a replacement phone number in your rate center at no cost to you. 2. You can switch your service to another phone company. If you want a replacement phone number, please send an email to customerc...@voxcorp.net. Please be sure to include your account number, or, current VoX phone number. Thank You, VoX Support Team Comments? -- ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless ___ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
