Re: [WISPA] Cancelling Accounts

2005-10-30 Thread A. Huppenthal 
Interestingly email is a real deterrent to changing ISPs. Be sure to 
have the best Email possible - great webmail, fast performance, SSL/TLS, 
all the basics - forwarding, vacation agents, distribution lists, all 
that.. It's a value added feature for a good ISP. When they leave charge 
them $5 a month to maintain their account, and keep them as a customer. 
Income is income. See if they need a website. Hang on to your customers, 
and avoid the desire to flip them off because they are changing ships. 
After the cheaper faster wears off, your local support and friendliness 
will be long remembered. Make your customers your allies in everything. 
Remind them of the 1 month free for referrals if they so choose in the 
future - make sure they know you appreciate their business and wish them 
luck and offer to take them back if they have any trouble whatsoever, 
and you'll waive their startup fee if they come back. Plant a seed of 
friendliness and a reward for returning. When they are sick of their new 
provider's off-shore tech support, they'll come home to their friendly 
neighborhood shop, and be welcomed with open arms.


just my thoughts. others have had some success letting their customers 
know if they leave they'll never be able to come back.


JohnnyO wrote:

To keep up goodwill - you may want to setup a forward to their new 
email address and allow them a few weeks to make the change over - Be 
the better man ? It will come back to you at a later date if you make 
them feel comfortable leaving you. We've had people leave and come 
back We've also just recently fired a few customers as well.
 
JohnnyO


-Original Message-
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Scott Reed
*Sent:* Sunday, October 30, 2005 9:45 PM
*To:* wireless@wispa.org
*Subject:* [WISPA] Cancelling Accounts

In business for almost exactly a year and lost the first 2
customers today.  One is a friend that has moved out of our area. 
I know how I will nandle his account.  The other is a to a

competitor.  How do you handle the email account?  Do I just
disable the account login, remove it from the server, or something
else?
I am using sendmail with Open WebMail for an interface.

Scott Reed
Owner
NewWays
Wireless Networking
Network Design, Installation and Administration
www.nwwnet.net 



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Re: [WISPA] Cancelling Accounts

2005-10-30 Thread David E. Smith 
Scott Reed wrote:

> In business for almost exactly a year and lost the first 2
> customers today.  One is a friend that has moved out of our area.  I know
> how I will nandle his account.  The other is a to a competitor.  How do
> you handle the email account?  Do I just disable the account login, remove
> it from the server, or something else?

At my workplace we usually delete on sight. By the time a customer calls
to cancel, they're almost always completely set up with their new ISP. At
that point, it's not even a question of "being nice" to them, as they
shouldn't need any services from you any longer.

"Nuke the site from orbit, it's the only way to be sure."

David Smith
MVN.net
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RE: [WISPA] Cancelling Accounts

2005-10-30 Thread JohnnyO 
Title: Message



To 
keep up goodwill - you may want to setup a forward to their new email address 
and allow them a few weeks to make the change over - Be the better man ? It will 
come back to you at a later date if you make them feel comfortable leaving you. 
We've had people leave and come back We've also just recently fired a few 
customers as well. 
 
JohnnyO

  
  -Original Message-From: 
  [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of 
  Scott ReedSent: Sunday, October 30, 2005 9:45 PMTo: 
  wireless@wispa.orgSubject: [WISPA] Cancelling 
  AccountsIn business for almost exactly a 
  year and lost the first 2 customers today.  One is a friend that has 
  moved out of our area.  I know how I will nandle his account.  The 
  other is a to a competitor.  How do you handle the email account?  
  Do I just disable the account login, remove it from the server, or something 
  else? I am using sendmail with Open WebMail for an interface. 
  Scott Reed Owner NewWays Wireless Networking Network 
  Design, Installation and Administration www.nwwnet.net 
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Re: [WISPA] Cancelling Accounts

2005-10-30 Thread Blair Davis 
I personally give them a free forward to their new e-mail account for 30 
days.


Be nice to your departing users.  They may be back.

Blair Davis

West Michigan Wireless ISP

Scott Reed wrote:

In business for almost exactly a year and lost the first 2 customers 
today.  One is a friend that has moved out of our area.  I know how I 
will nandle his account.  The other is a to a competitor.  How do you 
handle the email account?  Do I just disable the account login, remove 
it from the server, or something else?

I am using sendmail with Open WebMail for an interface.

Scott Reed
Owner
NewWays
Wireless Networking
Network Design, Installation and Administration
www.nwwnet.net 


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[WISPA] Cancelling Accounts

2005-10-30 Thread Scott Reed 




In business for almost exactly a year and lost the first 2 customers today.  One is a friend that has moved out of our area.  I know how I will nandle his account.  The other is a to a competitor.  How do you handle the email account?  Do I just disable the account login, remove it from the server, or something else? 
I am using sendmail with Open WebMail for an interface.

Scott Reed 


Owner 


NewWays 


Wireless Networking 


Network Design, Installation and Administration 


www.nwwnet.net





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[WISPA] [Wireless] Andy LInton WIreless Rapid Deploy Network Video]]

2005-10-30 Thread k claffy 
forwarded from friend, fwiw
k

  - Forwarded message from Matt Brown <[EMAIL PROTECTED]> -
  
  Date: Mon, 31 Oct 2005 10:46:37 +1300
  From: Matt Brown <[EMAIL PROTECTED]>
  To: [EMAIL PROTECTED]
  Subject: [Wireless] Andy LInton WIreless Rapid Deploy Network Video
  X-Mailer: Evolution 2.4.1 
  
  Andy Linton talks with Richard St Clare
  http://www.r2.co.nz/20051014/st-clare-nuie.asx  The video is about 20-25
  minutes long.
  
  Richard St Clare runs the Internet access on Nuie in the pacific, where
  they have close to 100% broadband penetration using WiFi which is
  provided free to the population. The network was built after a cyclone
  destroyed all the previous wired infrastucture. 
  
  They talk alot about how the network was quick to build and how they
  could rebuild the entire network in 6 days if another cyclone wiped it
  out.
  
  They also talk about the concept of having a network in a shipping
  container that can be flown to a disaster area quickly. 
  
  Very interesting.
  
  -- 
  Matt Brown
  CRCnet Administrator
  WAND Network Research Group / Waikato University / New Zealand
  [EMAIL PROTECTED]
  Mob +64 275 611 544 www.crc.net.nz
  
  
  ___
  wireless mailing list
  [EMAIL PROTECTED]
  https://list.scms.waikato.ac.nz/mailman/listinfo/wireless
  
  
  
  - End forwarded message -

- End forwarded message -
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