Interestingly email is a real deterrent to changing ISPs. Be sure to
have the best Email possible - great webmail, fast performance, SSL/TLS,
all the basics - forwarding, vacation agents, distribution lists, all
that.. It's a value added feature for a good ISP. When they leave charge
them $5 a month to maintain their account, and keep them as a customer.
Income is income. See if they need a website. Hang on to your customers,
and avoid the desire to flip them off because they are changing ships.
After the cheaper faster wears off, your local support and friendliness
will be long remembered. Make your customers your allies in everything.
Remind them of the 1 month free for referrals if they so choose in the
future - make sure they know you appreciate their business and wish them
luck and offer to take them back if they have any trouble whatsoever,
and you'll waive their startup fee if they come back. Plant a seed of
friendliness and a reward for returning. When they are sick of their new
provider's off-shore tech support, they'll come home to their friendly
neighborhood shop, and be welcomed with open arms.
just my thoughts. others have had some success letting their customers
know if they leave they'll never be able to come back.
JohnnyO wrote:
To keep up goodwill - you may want to setup a forward to their new
email address and allow them a few weeks to make the change over - Be
the better man ? It will come back to you at a later date if you make
them feel comfortable leaving you. We've had people leave and come
back.... We've also just recently fired a few customers as well.
JohnnyO
-----Original Message-----
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Scott Reed
*Sent:* Sunday, October 30, 2005 9:45 PM
*To:* wireless@wispa.org
*Subject:* [WISPA] Cancelling Accounts
In business for almost exactly a year and lost the first 2
customers today. One is a friend that has moved out of our area.
I know how I will nandle his account. The other is a to a
competitor. How do you handle the email account? Do I just
disable the account login, remove it from the server, or something
else?
I am using sendmail with Open WebMail for an interface.
Scott Reed
Owner
NewWays
Wireless Networking
Network Design, Installation and Administration
www.nwwnet.net <http://www.nwwnet.net/>
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