Actually, I personally am not in the connectivity business...just
helping out a friend
-Charles
---
WiNOG Wireless Roadshows
Coming to a City Near You
http://www.winog.com
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Jack,
Most of the 2.5 and 2.3GHz spectrum has been being snatched up by Sprint
in the last 3 years. They aren't doing anything with it right now that I am
aware of, but rumor has it that they are in cahoots with Clear Wire. I have
a contract here between Sprint and the local educational facility
I have a client with a 900 MHz network that has been deployed more than
5 years. Apparently without doing a wireless site survey, the City has
deployed two 900 MHz automatic meter reading systems. One uses Itron
hardware and one use Utillicom hardware. There is now a head-to-head
battle as the
Thanks John, for the knid words and the document.
Ron Wallace
>-Original Message-
>From: John Scrivner [mailto:[EMAIL PROTECTED]
>Sent: Wednesday, August 8, 2007 09:57 AM
>To: 'WISPA General List'
>Subject: Re: [WISPA] Contract Installers
>
>All is well Ron. You never step out of line her
If you are not happy, we are more than
willing to let you out of your contract and refund your installation
fees" line.
-forrest
We have a pretty strict policy of no refunding install-set up fees.
Maybe if we were incompetent, which has never happened yet, we would.
But no money gets ref
Generally the customers we've offered to "remove equipment and refund
install" for are in a situation where for whatever reason their
expectation did not match what we were able to deliver. Sometimes we
simply cannot deliver the service we typically provide to a customer to
that customer for s
I"ve actually told subs that I'm able to bring onto my level, that with
my customers, I expect to have a good working relationship for a very
long time. But I can't do that with someone who does not respect me or
wants to be beligerant. And that I'm just too friggin old and not
getting any youn
Its not jsut about money, and its not just about peice of mind.
I think there is a bigger concern with PITA customers, and that is
"reputation".
Everyone likes to complain, its something to make converstaton.
The last thing an ISP wants is an unhappy customer.
Its better to not have that custome
As a dial up isp with 3,000+ subs in a small town, I know exactly the
type of customer your talking about. I went to the school of hard knocks
too.
Hey, your internet caused my computer to stop working... Your internet
gave me that virus, you should clean my machine for free. blah blah blah.
W
I don't blaim customer for customers being rude.
They have been well conditioned to be rude, by our monopoly competitors or
non-related retail chain establishments, where the only way they have gotten
any results was to scream and be the "angry customer". If that is not the
case, its because
I talking about the ones who cause problems on their computer and blame
it on me. Then they tell my it's my job to fix it, for free. The
internet is working fine when I go over there with my laptop. It's only
a couple I've done this to.
Brian
George Rogato wrote:
Customers are hard to com
And, usually no one gives them any credibility anyway.
Marlon
(509) 982-2181
(408) 907-6910 (Vonage)Consulting services
42846865 (icq)WISP Operator since 1999!
[EMAIL PROTECTED]
www.odessaoffice.com/wireless
I tell them to treat people here with respect or find another provider.
Most of the time I can calm them down though. And they are nicer in the
future.
I've not fired any for being frustrated and taking it out on us yet. Been
close a few times though.
Marlon
(509) 982-2181
(408) 907-6910
Blake,
Considering that large sections of our law-making process have been
taken over by big business interests, I can't help but wonder how many
of these new rules were written (out of public view, of course) by these
large business interests with the intent of putting small competitors
out
- Original Message -
From: "Forrest W. Christian" <[EMAIL PROTECTED]>
To: "WISPA General List"
Sent: Thursday, August 16, 2007 4:23 PM
Subject: Re: [WISPA] BLM fees
My understanding of how BLM fees work are as follows:
1) An empty communications building has very low, if any, fees.
Only 60 processes? I routinely run 80 - 90. ;-)
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
- Original Message -
From: "Jory Privett" <[EMAIL PROTECTED]>
To: "WISPA General List"
Sent: Friday, August 17, 2007 11:50 AM
Subject: Re: [WISPA] PITA customer
Sometimes the value of purchasing the ASSETS of a
company, both hard assets and soft assets like customer
lists, can be much higher than purchasing the company.
A case in point - a few years ago we purchased the
ASSETS of a regional paging company. We got their
transmitters, paging terminal, cus
"provenance"...wow! :-)
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of David E. Smith
Sent: Friday, August 17, 2007 12:16 PM
To: WISPA General List
Subject: Re: [WISPA] PITA customers...
George Rogato wrote:
> Customers are hard to come by to dispose o
Very well said. Customers 1-3 I bend over backward for. One customer
recently was very vocal about their connection going downhill as the
trees leafed out. I went as far as climbing 50 feet up several trees
and topping them for this customer. That is not a PITA customer. (I
have to admit, I
On Fri, 17 Aug 2007, David E. Smith wrote:
One customer who persists in causing problems for dozens of other
customers isn't worth it.
This is the crux of the problem. I can deal with a customer who is
simply rude. If their activities negatively impact other customers,
then I have no beef
The biggest problem I have with customers is the ones that know it is the
systems problem and could not possible be there computer. I do a service
call and see that their computer is running 60+ process, has no anti-virus
and is covered with spyware.
Jory Privett
WCCS
- Original Message
Nobody is proposing that customers should be disposed of "easily". We
fight to obtain customers and we fight to keep them but disposing of a
customer who is continually draining your resources or impacting the
service that you deliver to others is a wise business decision, assuming
that their c
George Rogato wrote:
Customers are hard to come by to dispose of them so easily.
I wonder, I wonder what it is that is causing the customer to complain?
I'll agree with the principle of this statement, that customers often
have a legitimate reason for their complaints.
Some folks, however, s
Customers are hard to come by to dispose of them so easily.
I wonder, I wonder what it is that is causing the customer to complain?
Maybe you can expand on why they are complaining or what the problem is
for that particular customer.
Also, Brian, if you don't call your customers back, regardl
I don't want to get into how much because that has been debated time and time
again. However, should one expect to pay less if purchasing the wireless
operations of an existing company doing many services (Internet and not) than
if they purchased the whole company?
-
Mike Hammett
Intellig
Back in our dialup days, we when we started cueing up calls with "this call
will be recorded for quality control purposes", sure did its job of
significantly reducing PITA calls. Besides filtering out PITA calls, it kept
our employees on their toes as well.
Frank
- Original Message --
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