And, usually no one gives them any credibility anyway.

Marlon
(509) 982-2181                                   
(408) 907-6910 (Vonage)                    Consulting services
42846865 (icq)                                    WISP Operator since 1999!
[EMAIL PROTECTED]
www.odessaoffice.com/wireless
www.odessaoffice.com/marlon/cam



  ----- Original Message ----- 
  From: Brian Rohrbacher 
  To: WISPA General List 
  Sent: Thursday, August 16, 2007 5:47 PM
  Subject: Re: [WISPA] PITA customers...


  Well, not very tactfully usually.  I ignore them until they leave.  Then I go 
get me gear when they cancel.  I think it's better if they cancel, then it;s 
their decision.  Sure, you get a little bad word of mouth, but they were 
already talking bad about you anyway because they were not happy.

  Brian

  D. Ryan Spott wrote: 
Yes,

But how do you do that? Do you write them a letter? Repo your gear? 

ryan

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Brian Rohrbacher
Sent: Thursday, August 16, 2007 5:41 PM
To: WISPA General List
Subject: Re: [WISPA] PITA customers...

A wise man once told me that 10% of your customers cause you 90% of your 
work.

With that advice I decided the best thing to do was send the 10% to my 
competition.

Brian

D. Ryan Spott wrote:
  I am looking for advice and examples of what to do with PITA customers.

 

I have a few that are just shy of abusive on the phone.

 

Do you read them the riot act? Do you turn them off? Do you collect an
    early
  termination fee? 

 

Share your stories or policies.

 

Thanks!

 

ryan 


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