[WISPA] Purchasing wireless part of a company
I don't want to get into how much because that has been debated time and time again. However, should one expect to pay less if purchasing the wireless operations of an existing company doing many services (Internet and not) than if they purchased the whole company? - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
Customers are hard to come by to dispose of them so easily. I wonder, I wonder what it is that is causing the customer to complain? Maybe you can expand on why they are complaining or what the problem is for that particular customer. Also, Brian, if you don't call your customers back, regardless if they are a pain in the ass or who's fault it is, you will get a bad reputation. George -- George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
George Rogato wrote: Customers are hard to come by to dispose of them so easily. I wonder, I wonder what it is that is causing the customer to complain? I'll agree with the principle of this statement, that customers often have a legitimate reason for their complaints. Some folks, however, simply love the sound of their own voices. :) For us, the biggest problem is file-sharing software. If two or three customers are running Kazaa or Limewire or whatever it is the cool kids are using these days to download music and movies of questionable provenance, the other thirty folks on that tower will complain. Those folks have a legitimate beef, and that's not a problem. We look at the tower, see who's doing what, and make the problem go away (usually by temporarily disconnecting the customer running the P2P software). That's where the problems really start. That guy whose connection is spitting out about 100 packets per second on Limewire? He didn't read the contract, didn't listen to our installers (who are instructed to remind customers this kind of software is a no-no, and to explain in gentle non-technical terms why this is so), and it couldn't possibly be my little baby boy why he's a perfect angel (no he's not, he's a teenager, you remember what you were like when you were fifteen?). Usually, once is all it takes, but we do have an informal three strikes policy - if you continually annoy us (and all the other subscribers in your area) eventually we will ask you to find another ISP. One customer who persists in causing problems for dozens of other customers isn't worth it. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
Very well said. Customers 1-3 I bend over backward for. One customer recently was very vocal about their connection going downhill as the trees leafed out. I went as far as climbing 50 feet up several trees and topping them for this customer. That is not a PITA customer. (I have to admit, I had fun climbing!) :) The PITA I am talking about is the one with perfect LOS, a -64 - -66 with a noise level of -107 connecting to the AP at 54Mbits over 6 miles and complaining abusively every time there is a blip or small slowdown. Keep the stories coming. All of these experiences are worth their weight in gold. These experiences help all of those lurkers on the list that are reading intently. thanks all! ryan On Aug 17, 2007, at 9:46 AM, Jack Unger wrote: Nobody is proposing that customers should be disposed of easily. We fight to obtain customers and we fight to keep them but disposing of a customer who is continually draining your resources or impacting the service that you deliver to others is a wise business decision, assuming that their complaints are not justified by your (not you personally George - I mean business owners collectively) failure to deliver what you told them to expect in terms of service. Complaints are caused by: 1. Mis-set expectations. As a WISP it's easy to promise more throughput than you can deliver either because you don't know how much throughput you are actually capable of delivering (very common in the WISP industy), or 2. Intentionally mis-leading customers about the throughput that they could expect to receive (not very common in the WISP industry), or 3. Poor system design or high interference levels (or the behavior of other mis-behaving customers) causing customer slowdowns that you did not or could not anticipate. 4. The small 1 percent or 2 percent of customers who live to complain. These folks who believe that it is their mission in life to complain loudly, widely and continually to any and everyone within listening distance (in person, on the phone, on the Internet, etc) are the real culprits who, I believe, you should politely invite to find another service provider. Complaint causes number 1 through 3 above should be listened to respectfully and addressed promptly, correctly and thoroughly. But that's just my opinion... jack David E. Smith wrote: George Rogato wrote: Customers are hard to come by to dispose of them so easily. I wonder, I wonder what it is that is causing the customer to complain? I'll agree with the principle of this statement, that customers often have a legitimate reason for their complaints. Some folks, however, simply love the sound of their own voices. :) For us, the biggest problem is file-sharing software. If two or three customers are running Kazaa or Limewire or whatever it is the cool kids are using these days to download music and movies of questionable provenance, the other thirty folks on that tower will complain. Those folks have a legitimate beef, and that's not a problem. We look at the tower, see who's doing what, and make the problem go away (usually by temporarily disconnecting the customer running the P2P software). That's where the problems really start. That guy whose connection is spitting out about 100 packets per second on Limewire? He didn't read the contract, didn't listen to our installers (who are instructed to remind customers this kind of software is a no-no, and to explain in gentle non-technical terms why this is so), and it couldn't possibly be my little baby boy why he's a perfect angel (no he's not, he's a teenager, you remember what you were like when you were fifteen?). Usually, once is all it takes, but we do have an informal three strikes policy - if you continually annoy us (and all the other subscribers in your area) eventually we will ask you to find another ISP. One customer who persists in causing problems for dozens of other customers isn't worth it. David Smith MVN.net - --- WISPA Wants You! Join today! http://signup.wispa.org/ - --- -- Jack Unger ([EMAIL PROTECTED]) - President, Ask-Wi.Com, Inc. FCC License # PG-12-25133 Serving the Broadband Wireless Industry Since 1993 Author of the WISP Handbook - Deploying License-Free Wireless WANs True Vendor-Neutral Wireless Consulting-Training-Troubleshooting FCC Part 15 Certification for Manufacturers and Service Providers Phone (VoIP Over Broadband Wireless) 818-227-4220 www.ask-wi.com -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- -- WISPA Wireless List: wireless@wispa.org
Re: [WISPA] Purchasing wireless part of a company
Sometimes the value of purchasing the ASSETS of a company, both hard assets and soft assets like customer lists, can be much higher than purchasing the company. A case in point - a few years ago we purchased the ASSETS of a regional paging company. We got their transmitters, paging terminal, customer base, NKX, basically everything we needed to keep operations including licenses. If we purchased the company - we would have gotten their debts also - and as they were almost in bankruptcy, that would not have been acceptable. - Original Message - From: Mike Hammett [EMAIL PROTECTED] To: WISPA List wireless@wispa.org Sent: Friday, August 17, 2007 10:40 AM Subject: [WISPA] Purchasing wireless part of a company I don't want to get into how much because that has been debated time and time again. However, should one expect to pay less if purchasing the wireless operations of an existing company doing many services (Internet and not) than if they purchased the whole company? - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
Nobody is proposing that customers should be disposed of easily. We fight to obtain customers and we fight to keep them but disposing of a customer who is continually draining your resources or impacting the service that you deliver to others is a wise business decision, assuming that their complaints are not justified by your (not you personally George - I mean business owners collectively) failure to deliver what you told them to expect in terms of service. Complaints are caused by: 1. Mis-set expectations. As a WISP it's easy to promise more throughput than you can deliver either because you don't know how much throughput you are actually capable of delivering (very common in the WISP industy), or 2. Intentionally mis-leading customers about the throughput that they could expect to receive (not very common in the WISP industry), or 3. Poor system design or high interference levels (or the behavior of other mis-behaving customers) causing customer slowdowns that you did not or could not anticipate. 4. The small 1 percent or 2 percent of customers who live to complain. These folks who believe that it is their mission in life to complain loudly, widely and continually to any and everyone within listening distance (in person, on the phone, on the Internet, etc) are the real culprits who, I believe, you should politely invite to find another service provider. Complaint causes number 1 through 3 above should be listened to respectfully and addressed promptly, correctly and thoroughly. But that's just my opinion... jack David E. Smith wrote: George Rogato wrote: Customers are hard to come by to dispose of them so easily. I wonder, I wonder what it is that is causing the customer to complain? I'll agree with the principle of this statement, that customers often have a legitimate reason for their complaints. Some folks, however, simply love the sound of their own voices. :) For us, the biggest problem is file-sharing software. If two or three customers are running Kazaa or Limewire or whatever it is the cool kids are using these days to download music and movies of questionable provenance, the other thirty folks on that tower will complain. Those folks have a legitimate beef, and that's not a problem. We look at the tower, see who's doing what, and make the problem go away (usually by temporarily disconnecting the customer running the P2P software). That's where the problems really start. That guy whose connection is spitting out about 100 packets per second on Limewire? He didn't read the contract, didn't listen to our installers (who are instructed to remind customers this kind of software is a no-no, and to explain in gentle non-technical terms why this is so), and it couldn't possibly be my little baby boy why he's a perfect angel (no he's not, he's a teenager, you remember what you were like when you were fifteen?). Usually, once is all it takes, but we do have an informal three strikes policy - if you continually annoy us (and all the other subscribers in your area) eventually we will ask you to find another ISP. One customer who persists in causing problems for dozens of other customers isn't worth it. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ -- Jack Unger ([EMAIL PROTECTED]) - President, Ask-Wi.Com, Inc. FCC License # PG-12-25133 Serving the Broadband Wireless Industry Since 1993 Author of the WISP Handbook - Deploying License-Free Wireless WANs True Vendor-Neutral Wireless Consulting-Training-Troubleshooting FCC Part 15 Certification for Manufacturers and Service Providers Phone (VoIP Over Broadband Wireless) 818-227-4220 www.ask-wi.com WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
On Fri, 17 Aug 2007, David E. Smith wrote: One customer who persists in causing problems for dozens of other customers isn't worth it. This is the crux of the problem. I can deal with a customer who is simply rude. If their activities negatively impact other customers, then I have no beef in turning them loose. In fact, it is an absolute benefit when those customers move to a competitor. Sort of a ...mess with me, that's one thing. Mess with my friends, that another thing entirely... kinda deal. :-) -- Butch Evans Network Engineering and Security Consulting 573-276-2879 http://www.butchevans.com/ My calendar: http://tinyurl.com/y24ad6 Training Partners: http://tinyurl.com/smfkf Mikrotik Certified Consultant http://www.mikrotik.com/consultants.html WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] PITA customers...
provenance...wow! :-) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David E. Smith Sent: Friday, August 17, 2007 12:16 PM To: WISPA General List Subject: Re: [WISPA] PITA customers... George Rogato wrote: Customers are hard to come by to dispose of them so easily. I wonder, I wonder what it is that is causing the customer to complain? I'll agree with the principle of this statement, that customers often have a legitimate reason for their complaints. Some folks, however, simply love the sound of their own voices. :) For us, the biggest problem is file-sharing software. If two or three customers are running Kazaa or Limewire or whatever it is the cool kids are using these days to download music and movies of questionable provenance, the other thirty folks on that tower will complain. Those folks have a legitimate beef, and that's not a problem. We look at the tower, see who's doing what, and make the problem go away (usually by temporarily disconnecting the customer running the P2P software). That's where the problems really start. That guy whose connection is spitting out about 100 packets per second on Limewire? He didn't read the contract, didn't listen to our installers (who are instructed to remind customers this kind of software is a no-no, and to explain in gentle non-technical terms why this is so), and it couldn't possibly be my little baby boy why he's a perfect angel (no he's not, he's a teenager, you remember what you were like when you were fifteen?). Usually, once is all it takes, but we do have an informal three strikes policy - if you continually annoy us (and all the other subscribers in your area) eventually we will ask you to find another ISP. One customer who persists in causing problems for dozens of other customers isn't worth it. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
Only 60 processes? I routinely run 80 - 90. ;-) - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com - Original Message - From: Jory Privett [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Friday, August 17, 2007 11:50 AM Subject: Re: [WISPA] PITA customers... The biggest problem I have with customers is the ones that know it is the systems problem and could not possible be there computer. I do a service call and see that their computer is running 60+ process, has no anti-virus and is covered with spyware. Jory Privett WCCS - Original Message - From: Jack Unger [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Friday, August 17, 2007 11:46 AM Subject: Re: [WISPA] PITA customers... Nobody is proposing that customers should be disposed of easily. We fight to obtain customers and we fight to keep them but disposing of a customer who is continually draining your resources or impacting the service that you deliver to others is a wise business decision, assuming that their complaints are not justified by your (not you personally George - I mean business owners collectively) failure to deliver what you told them to expect in terms of service. Complaints are caused by: 1. Mis-set expectations. As a WISP it's easy to promise more throughput than you can deliver either because you don't know how much throughput you are actually capable of delivering (very common in the WISP industy), or 2. Intentionally mis-leading customers about the throughput that they could expect to receive (not very common in the WISP industry), or 3. Poor system design or high interference levels (or the behavior of other mis-behaving customers) causing customer slowdowns that you did not or could not anticipate. 4. The small 1 percent or 2 percent of customers who live to complain. These folks who believe that it is their mission in life to complain loudly, widely and continually to any and everyone within listening distance (in person, on the phone, on the Internet, etc) are the real culprits who, I believe, you should politely invite to find another service provider. Complaint causes number 1 through 3 above should be listened to respectfully and addressed promptly, correctly and thoroughly. But that's just my opinion... jack David E. Smith wrote: George Rogato wrote: Customers are hard to come by to dispose of them so easily. I wonder, I wonder what it is that is causing the customer to complain? I'll agree with the principle of this statement, that customers often have a legitimate reason for their complaints. Some folks, however, simply love the sound of their own voices. :) For us, the biggest problem is file-sharing software. If two or three customers are running Kazaa or Limewire or whatever it is the cool kids are using these days to download music and movies of questionable provenance, the other thirty folks on that tower will complain. Those folks have a legitimate beef, and that's not a problem. We look at the tower, see who's doing what, and make the problem go away (usually by temporarily disconnecting the customer running the P2P software). That's where the problems really start. That guy whose connection is spitting out about 100 packets per second on Limewire? He didn't read the contract, didn't listen to our installers (who are instructed to remind customers this kind of software is a no-no, and to explain in gentle non-technical terms why this is so), and it couldn't possibly be my little baby boy why he's a perfect angel (no he's not, he's a teenager, you remember what you were like when you were fifteen?). Usually, once is all it takes, but we do have an informal three strikes policy - if you continually annoy us (and all the other subscribers in your area) eventually we will ask you to find another ISP. One customer who persists in causing problems for dozens of other customers isn't worth it. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ -- Jack Unger ([EMAIL PROTECTED]) - President, Ask-Wi.Com, Inc. FCC License # PG-12-25133 Serving the Broadband Wireless Industry Since 1993 Author of the WISP Handbook - Deploying License-Free Wireless WANs True Vendor-Neutral Wireless Consulting-Training-Troubleshooting FCC Part 15 Certification for Manufacturers and Service Providers Phone (VoIP Over Broadband Wireless) 818-227-4220 www.ask-wi.com WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless
Re: [WISPA] BLM fees
- Original Message - From: Forrest W. Christian [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Thursday, August 16, 2007 4:23 PM Subject: Re: [WISPA] BLM fees My understanding of how BLM fees work are as follows: 1) An empty communications building has very low, if any, fees. Not in the past few years. Expect as much as $5,400.00 a year for an unloaded tower. 4) If you have a tower rent agreement which states that you have to pay BLM fees which are potentially not related to your operation, then you need to renegotiate, because you will end up paying for everyone else's use of the tower since your operation will generally not cause any fees to be incurred (or very low fees to be incurred), and it isn't fair for you to be subsidising everyone else's use of the tower. Absolutely. A couple of other things to be aware of - and some of this varies depending on what area you are in. 1. There WILL be a yearly inspection - at a minimum they will do an inventory. Some areas inspect EVERYTHING, they have been known to climb on the roof of one of our buildings and check the roof. Their only complaint was a couple of small brush piles needed to be removed. 2. The rates are NOT going to stay the same either. They have realized that this is a PROFIT center. They need the money, so watch out. 3. Some of the areas have very difficult rules. We were doing a co-locate for a two way radio customer at one forest, about a 2 hour job, and they insisted on us having a written plan covering safety, emergencies, etc, (all of which we have) but also what to do if one of the guys needed to use the restroom. I asked them if they had a plan if the deer needed to pee WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
And, usually no one gives them any credibility anyway. Marlon (509) 982-2181 (408) 907-6910 (Vonage)Consulting services 42846865 (icq)WISP Operator since 1999! [EMAIL PROTECTED] www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam - Original Message - From: Brian Rohrbacher To: WISPA General List Sent: Thursday, August 16, 2007 5:47 PM Subject: Re: [WISPA] PITA customers... Well, not very tactfully usually. I ignore them until they leave. Then I go get me gear when they cancel. I think it's better if they cancel, then it;s their decision. Sure, you get a little bad word of mouth, but they were already talking bad about you anyway because they were not happy. Brian D. Ryan Spott wrote: Yes, But how do you do that? Do you write them a letter? Repo your gear? ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Rohrbacher Sent: Thursday, August 16, 2007 5:41 PM To: WISPA General List Subject: Re: [WISPA] PITA customers... A wise man once told me that 10% of your customers cause you 90% of your work. With that advice I decided the best thing to do was send the 10% to my competition. Brian D. Ryan Spott wrote: I am looking for advice and examples of what to do with PITA customers. I have a few that are just shy of abusive on the phone. Do you read them the riot act? Do you turn them off? Do you collect an early termination fee? Share your stories or policies. Thanks! ryan WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
I tell them to treat people here with respect or find another provider. Most of the time I can calm them down though. And they are nicer in the future. I've not fired any for being frustrated and taking it out on us yet. Been close a few times though. Marlon (509) 982-2181 (408) 907-6910 (Vonage)Consulting services 42846865 (icq)WISP Operator since 1999! [EMAIL PROTECTED] www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam - Original Message - From: D. Ryan Spott [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Thursday, August 16, 2007 5:35 PM Subject: [WISPA] PITA customers... I am looking for advice and examples of what to do with PITA customers. I have a few that are just shy of abusive on the phone. Do you read them the riot act? Do you turn them off? Do you collect an early termination fee? Share your stories or policies. Thanks! ryan WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] BLM fees
Blake, Considering that large sections of our law-making process have been taken over by big business interests, I can't help but wonder how many of these new rules were written (out of public view, of course) by these large business interests with the intent of putting small competitors out of business. Give us a written plan about what you will do if one of your guys needs to pee... jack P.S. - For anyone who wants to complain about me possibly being too political with the above comment, let me just say stuff it. This is a business survival issue, not a political (my philosophy is better than your philosophy) issue. Blake Bowers wrote: - Original Message - From: Forrest W. Christian [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Thursday, August 16, 2007 4:23 PM Subject: Re: [WISPA] BLM fees My understanding of how BLM fees work are as follows: 1) An empty communications building has very low, if any, fees. Not in the past few years. Expect as much as $5,400.00 a year for an unloaded tower. 4) If you have a tower rent agreement which states that you have to pay BLM fees which are potentially not related to your operation, then you need to renegotiate, because you will end up paying for everyone else's use of the tower since your operation will generally not cause any fees to be incurred (or very low fees to be incurred), and it isn't fair for you to be subsidising everyone else's use of the tower. Absolutely. A couple of other things to be aware of - and some of this varies depending on what area you are in. 1. There WILL be a yearly inspection - at a minimum they will do an inventory. Some areas inspect EVERYTHING, they have been known to climb on the roof of one of our buildings and check the roof. Their only complaint was a couple of small brush piles needed to be removed. 2. The rates are NOT going to stay the same either. They have realized that this is a PROFIT center. They need the money, so watch out. 3. Some of the areas have very difficult rules. We were doing a co-locate for a two way radio customer at one forest, about a 2 hour job, and they insisted on us having a written plan covering safety, emergencies, etc, (all of which we have) but also what to do if one of the guys needed to use the restroom. I asked them if they had a plan if the deer needed to pee WISPA Wants You! Join today! http://signup.wispa.org/ -- Jack Unger ([EMAIL PROTECTED]) - President, Ask-Wi.Com, Inc. FCC License # PG-12-25133 Serving the Broadband Wireless Industry Since 1993 Author of the WISP Handbook - Deploying License-Free Wireless WANs True Vendor-Neutral Wireless Consulting-Training-Troubleshooting FCC Part 15 Certification for Manufacturers and Service Providers Phone (VoIP Over Broadband Wireless) 818-227-4220 www.ask-wi.com WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
I talking about the ones who cause problems on their computer and blame it on me. Then they tell my it's my job to fix it, for free. The internet is working fine when I go over there with my laptop. It's only a couple I've done this to. Brian George Rogato wrote: Customers are hard to come by to dispose of them so easily. I wonder, I wonder what it is that is causing the customer to complain? Maybe you can expand on why they are complaining or what the problem is for that particular customer. Also, Brian, if you don't call your customers back, regardless if they are a pain in the ass or who's fault it is, you will get a bad reputation. George WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
I don't blaim customer for customers being rude. They have been well conditioned to be rude, by our monopoly competitors or non-related retail chain establishments, where the only way they have gotten any results was to scream and be the angry customer. If that is not the case, its because they usually just don't understand or comprehend the situation. Customers are not technicians, and should not be expected to be. And then lastly, there is the .001% that are just evil, and get satisfaction in causing others trouble. The good thing about being a WISP is that we are NOT OBLIGATED to serve everyone. And 90% of the time we were the customer's last resort down the line attempting to get Broadband from. (underserved). Because of this, we often have the power of the Soup Nazi (reference Seinfeld). There are only three ways to handle a troublesome end user 1. Education. - Try and explain the situation in a way that they can understand. Identify what they are misunderstanding. Explain the market, your capabilties, his real options going forward, Why you can't resolve, what you are doing for him above call of duty, why he is comming to false conclusions, what he has to do and his responsibilties. EtcEtc. 2- Patience and Politeness - Don't let them get a rise out of you. Ignore their harshness and attacks. Dont get offended by their screaming. Respond back calmly and clearly, and do not reciprocate with attacks. Be sympathetic to what they are going through, and express that. Understand their frustration. Ask them what they want to acheive (by their screaming), and what they want you to do. Don't tell them something that can't be done. Be the better person. But stand your ground and don't give in, because otherwise they won't learn, and the abusive way of communicating will just keep repeating itself. But most important listen, so you can understand their real issue, and decide whether it has merit. (maybe they had a valid beef). And most importantly do everything humanly possible to try and help them and solve their problem. 3- If the above doesn't work, and abuse continues, put them on hold, hang up, don't take their calls, send them written notice that you have cancelled them as a subscriber, and that their connection will be disconnected in 30 days. Then add, If you have any questions on why this occured, you may Email [EMAIL PROTECTED], and expect a repsonse within 7 days.. refuse to take their calls. Go repo their outdoor equipment. Problem solved, and now spend your time on customers and prospects that deserve your attention. If you aren't willing to do #3, then you need to reconsider whether you did #1 and #2 to the best of your ability. If you do do #3, 90% chance the customer will come back begging and pleading for you to reconsider w/ a polite attitude. If the customer does not, they had other alternatives, your problem is solved and so is theirs. If the customer still gives you a hardtime, and its possible because people lie, and the Internet and consumer protection groups gives them that power, you are just screwed, and not much you can do about it, other than Deal with it, and recognize that its part of being a business. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Jack Unger [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Friday, August 17, 2007 12:46 PM Subject: Re: [WISPA] PITA customers... Nobody is proposing that customers should be disposed of easily. We fight to obtain customers and we fight to keep them but disposing of a customer who is continually draining your resources or impacting the service that you deliver to others is a wise business decision, assuming that their complaints are not justified by your (not you personally George - I mean business owners collectively) failure to deliver what you told them to expect in terms of service. Complaints are caused by: 1. Mis-set expectations. As a WISP it's easy to promise more throughput than you can deliver either because you don't know how much throughput you are actually capable of delivering (very common in the WISP industy), or 2. Intentionally mis-leading customers about the throughput that they could expect to receive (not very common in the WISP industry), or 3. Poor system design or high interference levels (or the behavior of other mis-behaving customers) causing customer slowdowns that you did not or could not anticipate. 4. The small 1 percent or 2 percent of customers who live to complain. These folks who believe that it is their mission in life to complain loudly, widely and continually to any and everyone within listening distance (in person, on the phone, on the Internet, etc) are the real culprits who, I believe, you should politely invite to find another service provider. Complaint causes number 1 through 3 above should be listened to respectfully
Re: [WISPA] PITA customers...
As a dial up isp with 3,000+ subs in a small town, I know exactly the type of customer your talking about. I went to the school of hard knocks too. Hey, your internet caused my computer to stop working... Your internet gave me that virus, you should clean my machine for free. blah blah blah. With my wireles broadband, some have faulted me for charging a higher monthly fee and having a higher start-up fee, but it was designed to avoid problematic people. I heard it today, too much money, we'll go elsewhere. Ok thank you. if $5.00 more per month is gonna kill them, their not my kind of subs. But charging abit more elimantes a swarth of the market that is looking for the cheapest deal. In that group is where a lot of those customer relations problems linger. They know they are being cheap [EMAIL PROTECTED], but they want everything for nothing and are not willing to pay for anything that they can badger someone into giving. It's a game played by a lot of consumers. I've avoided that crowd and grow slower, but my customers are steady and we go the extra mile to help them and educate them when needed. I try to avoid kids and I try to avoid renters and I try to avoid people with high anxiety reputations who always have something negative to say. I try to choose customers wisely that fit in with us as a whole. I also look for the types who look at buying my service with the upfront fees as a sort of investment that they want to protect. Never mind being the guy that costs nothing to come and go. Problem is, I'll never be a regional provider or be able to grow beyond my turf with my attitude. George Brian Rohrbacher wrote: I talking about the ones who cause problems on their computer and blame it on me. Then they tell my it's my job to fix it, for free. The internet is working fine when I go over there with my laptop. It's only a couple I've done this to. Brian George Rogato wrote: Customers are hard to come by to dispose of them so easily. I wonder, I wonder what it is that is causing the customer to complain? Maybe you can expand on why they are complaining or what the problem is for that particular customer. Also, Brian, if you don't call your customers back, regardless if they are a pain in the ass or who's fault it is, you will get a bad reputation. George WISPA Wants You! Join today! http://signup.wispa.org/ -- George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
Its not jsut about money, and its not just about peice of mind. I think there is a bigger concern with PITA customers, and that is reputation. Everyone likes to complain, its something to make converstaton. The last thing an ISP wants is an unhappy customer. Its better to not have that customer at all, so they forget about you, and have someone else to talk bad about. But I think the bigger challenge is how to make someone happy. These PITA customer can sometimes become the BEST customers, once you win them over, if you can. They like to talk, why not give them something good to talk about. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Butch Evans [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Thursday, August 16, 2007 9:41 PM Subject: Re: [WISPA] PITA customers... On Thu, 16 Aug 2007, D. Ryan Spott wrote: I am looking for advice and examples of what to do with PITA customers. Hmm. This is a tough question, really. It depends more on what they are doing to make themselves a PITA. Just a couple of stories perhaps will tell you how I handle that kind of thing. Many years ago (this was during the heyday of dialup), I had a customer who I saw scanning my servers. He was a young kid, but I knew he was capable to do what I saw him do. For him, I called his mother and let her know what was happening, and let her know that it would not be tolerated. She went on the defensive immediately. My son would not do intentional harm... and the like. At any rate, I let her know it couldn't continue. The very next day, I saw a dramatic increase in the same activity from his IP. I called his mother again, and asked to speak with her son and her at the same time. She got him on the phone, and I explained that what he was up to was criminal, and if I saw it again, we would file charges and their account would be terminated. Again, the excuses, but when we saw it again, I spoke to a friend of mine, who just happened to be the constable in their town (their next door neighbor, in fact). He had no clue what he was saying, but he went by there and told them of the complaint. We dropped the account, then called each of our competitors who offered local dialup in the area, provided evidence and left it at that. When they moved about a year later, I don't think they had ever been able to get online since that day (at least not local). Another customer on an ISP that I am a small owner in was running a game server. We repeatedly noticed that he was causing issues for the other customers. I asked him repeatedly to move the game server off my network. He never complied, so I began creating an increasingly difficult situation for him by firewalling and queueing his connection until he moved to another network. In this case, I WANTED him on the competitor's network (his only option was 1 of 3 802.11b networks). Good riddance. One other story. This customer was one who had grandkids that came in and were installing P2P apps on her computer. She knew nothing about it, but it continued to happen. We continued to help her get rid of the software (3 or 4 times) until she finally was convinced that her sweet grandkids would no longer be able to use her computer. Problem solved, and we kept a customer. Scored some good word of mouth in the process as well. I have a few that are just shy of abusive on the phone. This type I generally just tolerated to a point. If they are just rude, then that is just part of what happens when your customer base grows large enough. This is a hard one, because I know how I would LIKE to handle it...Just not a good idea to go there. FWIW, I've got stories like the ones above (many of them) from every ISP I have owned/worked for. This is just a part of the game that you have to deal with. -- Butch Evans Network Engineering and Security Consulting 573-276-2879 http://www.butchevans.com/ My calendar: http://tinyurl.com/y24ad6 Training Partners: http://tinyurl.com/smfkf Mikrotik Certified Consultant http://www.mikrotik.com/consultants.html WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.11.19/953 - Release Date: 8/14/2007 5:19 PM WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org
Re: [WISPA] PITA customers...
Ive actually told subs that I'm able to bring onto my level, that with my customers, I expect to have a good working relationship for a very long time. But I can't do that with someone who does not respect me or wants to be beligerant. And that I'm just too friggin old and not getting any younger and don't have time for people that want to wrangle with me rather than work with me to make life smooth. Life's short, if we can't work together pleasurably, we should do something diferent. Some people are just rude or obnoxious and sometimes others are wiseguys that think they are talking to ATT or a sears and roebuck When I get them to realize that they are talking to their neighbor, the guy that lives down their street, someone who could be the husband, son, or friend, then usually I can get them to the positive side. Unfortunatly, not everyone is going to be workable. Sometimes it's better to part ways. The worse thing is to have a customer that thinks he is stuck with you, unhappy with his level of service or does not like you. George Marlon K. Schafer (509) 982-2181 wrote: I tell them to treat people here with respect or find another provider. Most of the time I can calm them down though. And they are nicer in the future. I've not fired any for being frustrated and taking it out on us yet. Been close a few times though. Marlon (509) 982-2181 (408) 907-6910 (Vonage)Consulting services 42846865 (icq)WISP Operator since 1999! [EMAIL PROTECTED] www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam - Original Message - From: D. Ryan Spott [EMAIL PROTECTED] To: 'WISPA General List' wireless@wispa.org Sent: Thursday, August 16, 2007 5:35 PM Subject: [WISPA] PITA customers... I am looking for advice and examples of what to do with PITA customers. I have a few that are just shy of abusive on the phone. Do you read them the riot act? Do you turn them off? Do you collect an early termination fee? Share your stories or policies. Thanks! ryan WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ -- George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
Generally the customers we've offered to remove equipment and refund install for are in a situation where for whatever reason their expectation did not match what we were able to deliver. Sometimes we simply cannot deliver the service we typically provide to a customer to that customer for some reason (bad location, too far, fresnel issues, etc.), and sometimes the customer is expecting something that we can't realistically provide (2Mb/s up+down continuous for 24x7 (file sharers), or perfect latency, with no drops ever (gamers)). Whenever we reach the point where we realize that the customer expectation is not in line with what we can deliver is typically when we deliver the the service we are providing is the best that we can currently do at your location. If you are not happy, we are more than willing to let you out of your contract and refund your installation fees line. The customer can then choose to live with it, or not. Either way it doesn't matter to us, because we really don't want an unhappy customer. -forrest WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] PITA customers...
If you are not happy, we are more than willing to let you out of your contract and refund your installation fees line. -forrest We have a pretty strict policy of no refunding install-set up fees. Maybe if we were incompetent, which has never happened yet, we would. But no money gets refunded, we are not Macy's. They also have to give 30 day notice. And if they prepaid to get some discount or special rate plan, nadda. George Rogato Welcome to WISPA www.wispa.org http://signup.wispa.org/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Contract Installers
Thanks John, for the knid words and the document. Ron Wallace -Original Message- From: John Scrivner [mailto:[EMAIL PROTECTED] Sent: Wednesday, August 8, 2007 09:57 AM To: 'WISPA General List' Subject: Re: [WISPA] Contract Installers All is well Ron. You never step out of line here from my perspective. You are always welcome to ask for my help and I will always try to help. I decided the document was not so large as to clog up the list so I sent it to all members who are paid up. I sent it out on the [EMAIL PROTECTED] list as opposed to the public list. I only share copies of the docs I use with paid members so if any of you want this and you are not paid up then you might want to go to http://signup.wispa.org and register for membership in the organization. I know Ron is paid up so he gets his copy of it. If any of you are a paid member and did not see the contract in your [EMAIL PROTECTED] list email then that means maybe your email address did not get subscribed to our members list. Let me know if that is the case. I think we have it up to date but it is easy for new members to join without getting subscribed sometimes without me catching it. If that is the case I am sorry. For the record, WISPA does not endorse or otherwise bless the use of any shared documents between members. Nor do I warranty or otherwise bless the use of the docs I share unless you take them to an attorney and make sure they will suit your needs fully. I am sharing these documents as is for reference purposes. If you use them as is then do not expect me to be liable if something goes awry. I am not an attorney and I am certainly not your legal counsel. Just keep that in mind when looking at shared documents as a source of legal support. All the best, Scriv Ron Wallace wrote: Fair Enough, if I could have a copy of this document, at your convenience, I would appreciate it very much. Sorry for the misunderstanding, I in no way meant for anyone to stop what they were doing and attend to me. I appreciate all you do for all of us John, if I sounded demanding I apologize. I shall be more careful in the future. Ron Wallace -Original Message- From: John Scrivner [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 7, 2007 12:46 AM To: 'WISPA General List' Subject: Re: [WISPA] Contract Installers I sent it to him already. It is a large enough file that I have no intentions of sending it to the list because the bandwidth consumption to send it to everyone is a waste. If anyone who is a paid WISPA member needs the document then feel free to request it from me directly. All the best, Scriv Rick Harnish wrote: Ron, Please be patient. John sent his secretary an email asking her to prepare the copy. He is out of touch for the next two days working on some important projects. I'm sure he will get it to you as quickly as he can. Rick Harnish -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ron Wallace Sent: Monday, August 06, 2007 6:48 PM To: WISPA General List Subject: Re: [WISPA] Contract Installers hey john how Do I access this document, Thanks Ron Wallace -Original Message- From: John Scrivner [mailto:[EMAIL PROTECTED] Sent: Sunday, August 5, 2007 05:43 PM To: 'WISPA General List' Cc: 'Dori Crow' Subject: Re: [WISPA] Contract Installers Will do. Dori, please send me an electronic version of our contractor agreement so I can share it with the WISPA members on our [EMAIL PROTECTED] list server. I will forward it once you email it to me directly. Thanks, Scriv CHUCK PROFITO wrote: Scriv, On the member list, would other members share their contract for contract installers please. Chuck Profito 209-988-7388 CV-ACCESS, INC [EMAIL PROTECTED] Providing High Speed Broadband to Rural Central California -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Scrivner Sent: Sunday, August 05, 2007 2:11 PM To: WISPA General List Subject: Re: [WISPA] Contract Installers Find the guys in your area who do Dish and Direc TV installs. They will do the job for $75 to $100. Scriv Ron Wallace wrote: To All, Again I would lik to use some contract installers. Anyone know any? I spoke with an Indiana WISP last year, but can't find his e-mail. Ron Wallace Hahnron, Inc. 220 S. Jackson Dt. Addison, MI 49220 Phone: (517)547-8410 Mobile: (517)605-4542 e-mail: [EMAIL PROTECTED] [EMAIL PROTECTED] WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wants You! Join today! http://signup.wispa.org/
[WISPA] Leasing 2.3 or 2.5 GHz Licensed Spectrum
I have a client with a 900 MHz network that has been deployed more than 5 years. Apparently without doing a wireless site survey, the City has deployed two 900 MHz automatic meter reading systems. One uses Itron hardware and one use Utillicom hardware. There is now a head-to-head battle as the City networks are creating intense interference problems for the WISP network. I know all about interference-reduction techniques as I've been utilizing and teaching these techniques for years but what I don't know about are the possibilities of leasing licensed spectrum (2.3 or 2.5) in order to estimate the cost of moving from the 900 MHz band to a licensed range. I'd appreciate it if anyone could offer any advice or insight into possibly leasing 2.3 or 2.5 GHz frequency space. Is this possible or is it out of the question? Thanks in advance, jack -- Jack Unger ([EMAIL PROTECTED]) - President, Ask-Wi.Com, Inc. FCC License # PG-12-25133 Serving the Broadband Wireless Industry Since 1993 Author of the WISP Handbook - Deploying License-Free Wireless WANs True Vendor-Neutral Wireless Consulting-Training-Troubleshooting FCC Part 15 Certification for Manufacturers and Service Providers Phone (VoIP Over Broadband Wireless) 818-227-4220 www.ask-wi.com WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Leasing 2.3 or 2.5 GHz Licensed Spectrum
Jack, Most of the 2.5 and 2.3GHz spectrum has been being snatched up by Sprint in the last 3 years. They aren't doing anything with it right now that I am aware of, but rumor has it that they are in cahoots with Clear Wire. I have a contract here between Sprint and the local educational facility that shows a onetime payment of $50,000.00 and $250.00 a month. They locked the spectrum into contract for the remainder of the 30 years. It would have been nice if I had been a few months earlier on my quest! A man can find open/unused spectrum if he knows how/where to look in his area. Drop me a line off list or on the member list and I will be glad to share with you what I have learned lately. Mac -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jack Unger Sent: Friday, August 17, 2007 7:03 PM To: WISPA General List Subject: [WISPA] Leasing 2.3 or 2.5 GHz Licensed Spectrum I have a client with a 900 MHz network that has been deployed more than 5 years. Apparently without doing a wireless site survey, the City has deployed two 900 MHz automatic meter reading systems. One uses Itron hardware and one use Utillicom hardware. There is now a head-to-head battle as the City networks are creating intense interference problems for the WISP network. I know all about interference-reduction techniques as I've been utilizing and teaching these techniques for years but what I don't know about are the possibilities of leasing licensed spectrum (2.3 or 2.5) in order to estimate the cost of moving from the 900 MHz band to a licensed range. I'd appreciate it if anyone could offer any advice or insight into possibly leasing 2.3 or 2.5 GHz frequency space. Is this possible or is it out of the question? Thanks in advance, jack -- Jack Unger ([EMAIL PROTECTED]) - President, Ask-Wi.Com, Inc. FCC License # PG-12-25133 Serving the Broadband Wireless Industry Since 1993 Author of the WISP Handbook - Deploying License-Free Wireless WANs True Vendor-Neutral Wireless Consulting-Training-Troubleshooting FCC Part 15 Certification for Manufacturers and Service Providers Phone (VoIP Over Broadband Wireless) 818-227-4220 www.ask-wi.com --- - WISPA Wants You! Join today! http://signup.wispa.org/ --- - -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.484 / Virus Database: 269.12.0/957 - Release Date: 8/16/2007 1:46 PM WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Need Service in the following areas
Actually, I personally am not in the connectivity business...just helping out a friend -Charles --- WiNOG Wireless Roadshows Coming to a City Near You http://www.winog.com -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Walter Stumpf Sent: Thursday, August 16, 2007 11:07 AM To: 'WISPA General List' Subject: RE: [WISPA] Need Service in the following areas I guess I missed something in Charles' original email. I read it as he is looking for a WISPA member that can service his clients at these addresses in order for him to provide WiFi, regardless of who the end client is, or was something not in the original email I received? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brad Belton Sent: Thursday, August 16, 2007 11:12 AM To: 'WISPA General List' Subject: RE: [WISPA] Need Service in the following areas McD's!! Sheesh, don't sell yourself short. If they want to be an ISP then they need to pay for a T1 and pay T1 prices. Best, Brad -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Charles Wu Sent: Thursday, August 16, 2007 8:47 AM To: WISPA General List Subject: [WISPA] Need Service in the following areas Let me know (OFFLIST) if you might be able to service these areas...looking at $99-150 / month basic business plans (for WiFi hotspots) 2230 SOUTH SHERMAN DRIVEINDIANAPOLISIN 46203-4854 2830 NORTH BROADWAY ANDERSONIN 46012 1492 EAST 82ND STREET MERRILLVILLEIN 46410-6324 8834 W STATE RD 114 RENSSELAER IN 47978 4044 E. SOUTHPORT ROAD INDIANAPOLISIN 46227 1033 N. MAINCLOVERDALE IN 46120-9706 450 HWY 231 S JASPER IN 47547 3429 S. MAIN STREET ELKHART IN 46517-3125 3000 HWY 62 ALLISON LANE JEFFERSONVILLE IN 47130-5902 14243 FRONTAGE RD CAMBRIDGE CITY IN 47327-9802 115 S ROSENBERGER AVE EVANSVILLE IN 47712-5900 533 W MAIN ST BUTLER IN 46721-1348 2633 SOUTH ST RD 46 TERRE HAUTE IN 47803 1051 N LUTHER RDGEORGETOWN IN 47122 3940 E STATE BLVD FORT WAYNE IN 46805-4949 2363 HWY 135 NW (W*M #922) CORYDON IN 47112 21879 STATE ROAD 120ELKHART IN 46514 5918 STATE RD 43 N WEST LAFAYETTE IN 47906-9609 633 W MAIN ST WESTFIELD IN 46074-9498 940 INDIANAPOLIS ST GREENCASTLE IN 46135 4130 NEWTON ST JASPER IN 47546 5935 MADISON AV INDIANAPOLISIN 46227 4376 N ST RD 59 BRAZIL IN 47834 243 Melton RD BURNS HARBORIN 46304 13615 Blue Lick RoadMemphis IN 47143 2310 W 75TH ST WOODRIDGE IL 60517 2700 CREGO RD (OASIS) DEKALB IL 60115 3000 E 10TH STREET JEFFERSONVILLE IN 47130 533 W MAIN ST BUTLER IN 46721 1051 N LUTHER RDGEORGETOWN IN 47122 3940 E STATE BLVD FORT WAYNE IN 46805 633 W MAIN ST WESTFIELD IN 46074 5918 State Road HWY 43 NWEST LAFAYETTE IN 47906 --- WiNOG Wireless Roadshows Coming to a City Near You http://www.winog.com WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
