RE: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

Hi Jon, thank you for this information geoguard cleared our ip from black list . Thank you for the information !! Thank you Pino Peppino Muraca Manager of Network Services Stonehill College W:508-565-1193 C:508-243-5910 pmur...@stonehill.edu From: The EDUCAUSE

Re: [WIRELESS-LAN] [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

I remember a lot of us had to do this when Disney+ first launched, as well. If you're using NAT to put many students behind the same IP (as I suspect most of us are on the IPv4 range, at least), they'll see too many accounts coming from the same IP and assume some form of foul play. Joel Coehoorn

RE: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

Hi Jon, thank you for this info I will be sending them an email! Again Thank you very much ! Pino Peppino Muraca Manager of Network Services Stonehill College W:508-565-1193 C:508-243-5910 pmur...@stonehill.edu From: The EDUCAUSE Wireless Issues Community Group

Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

There have been several threads over this on the NANOG list with a sudden uptick in this issue for several of the streaming services. My takeaway from the posts is that amazon has been easier to deal with than some other others (.e.g., Disney+) and that the best contact to resolve this for amazon

Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

If you aren’t blocking P2P anonymizer clients, where user devices are endpoints for folks in other regions, Amazon and others may blacklist your IP range. These clients may show up with students from other countries, or students who have returned from being abroad. If you have something like

RE: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

Hi everyone, so far I have checked what our ISP has sent us and I can't seem to find the smoking gun. I think this will be something we will have to go through amazon to try or help get resolved but Im sure that will not be easy at all. Here is the link of resources I have seen others use to

RE: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

We also had this issue recently. I never even got to someone that knew what was going on, they just said they would put a ticket in. A day or two later and I get a resolved response but I have no idea what they did. We have not had any more complaints but I'm betting that Amazon will have

Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

Interestingly, we had one student report this as of yet. We've seen this generally with gaming websites such as steam. We've reached out to the student to test again after Joe mentioned it as "Resolved", but please do update the list if anyone else has more use cases to know that it is in fact

Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

We recently had this issue as well and funneling through the different levels of support on the Amazon Prime TV side just to talk to someone that knew what I was talking about was infuriating to say the least. I did receive an email this morning from Amazon saying the issue was "resolved" but I