Re: [WIRELESS-LAN] [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

[Coehoorn, Joel]

I remember a lot of us had to do this when Disney+ first launched, as well.
If you're using NAT to put many students behind the same IP (as I suspect
most of us are on the IPv4 range, at least), they'll see too many accounts
coming from the same IP and assume some form of foul play.

Joel Coehoorn
Director of Information Technology
York College of Nebraska


On Fri, Sep 17, 2021 at 10:41 AM Muraca, Peppino P. 
wrote:

> Hi Jon, thank you for this info I will be sending them an email!
>
>
>
> Again Thank you very much !
>
>
>
> Pino
>
>
>
> Peppino Muraca
>
> Manager of Network Services
>
> Stonehill College
>
> W:508-565-1193
>
> C:508-243-5910
>
> pmur...@stonehill.edu
>
>
>
>
>
>
>
>
>
> *From:* The EDUCAUSE Wireless Issues Community Group Listserv <
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> *On Behalf Of *Jon Young
> *Sent:* Friday, September 17, 2021 10:37 AM
> *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> *Subject:* [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your
> device is connected to the internet using a VPN or proxy service)
>
>
>
> There have been several threads over this on the NANOG list with a sudden
> uptick in this issue for several of the streaming services.  My takeaway
> from the posts is that amazon has been easier to deal with than some other
> others (.e.g., Disney+) and that the best contact to resolve this for
> amazon prime is n...@geoguard.com as geoguard is apparently the prime
> (sorry, couldn't resist) source for amazon.  The website
> https://thebrotherswisp.com/index.php/geo-and-vpn/
> 
> was also referenced as a good source of contacts for several of the
> providers.
>
>
>
> Jon Young
>
> Vantage TCG
>
>
>
> On Fri, Sep 17, 2021 at 10:06 AM Jeffrey D. Sessler <
> j...@scrippscollege.edu> wrote:
>
> If you aren’t blocking P2P anonymizer clients, where user devices are
> endpoints for folks in other regions, Amazon and others may blacklist your
> IP range.  These clients may show up with students from other countries, or
> students who have returned from being abroad.
>
>
>
> If you have something like Cisco’s Umbrella, they have an entire
> anonymizer category you can block, but to be 100% effective, you need to
> block external DNS access so that is harder to circumvent.
>
>
>
> Jeff
>
>
>
> *From: *The EDUCAUSE Wireless Issues Community Group Listserv <
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Muraca, Peppino P. <
> pmur...@stonehill.edu>
> *Date: *Friday, September 17, 2021 at 6:17 AM
> *To: *WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU <
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
> *Subject: *[WIRELESS-LAN] Amazon prime video error (Your device is
> connected to the internet using a VPN or proxy service)
>
> You don't often get email from pmur...@stonehill.edu. Learn why this is
> important 
>
> Hi everyone, has anyone come across this yet where Prime video will not
> play . this is what is on the screen ( Your device is connected to the
> internet using a VPN or proxy service. Please disable it and try again.)
> we have called Amazon and they told us to contact our ISP . We only see
> this on our wireless networks. Talking with our ISP it seems this is
> happening more and more and what basically has happened is out NAT ip’s for
> out wireless have been black listed and now we have to remove our selves
> from these lists. Has anyone else come across this yet ? if so how
> successful has it been to remove yourself from these lists.
>
>
>
> Thank you
>
> Pino
>
>
>
>
>
> **
> Replies to EDUCAUSE Community Group emails are sent to the entire
> community list. If you want to reply only to the person who sent the
> message, copy and paste their email address and forward the email reply.
> Additional participation and subscription information can be found at
> https://www.educause.edu/community
> 
>
> **
> Replies to EDUCAUSE Community Group emails are sent to the entire
> community list. If you want to reply only to the person who sent the
> message, copy and paste their email address and forward the email reply.
> Additional participation and subscription information can be found at
> https://www.educause.edu/community
> 

RE: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

[Muraca, Peppino P.]

Hi Jon, thank you for this info I will be sending them an email!

Again Thank you very much !

Pino

Peppino Muraca
Manager of Network Services
Stonehill College
W:508-565-1193
C:508-243-5910
pmur...@stonehill.edu




From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of Jon Young
Sent: Friday, September 17, 2021 10:37 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is 
connected to the internet using a VPN or proxy service)

There have been several threads over this on the NANOG list with a sudden 
uptick in this issue for several of the streaming services.  My takeaway from 
the posts is that amazon has been easier to deal with than some other others 
(.e.g., Disney+) and that the best contact to resolve this for amazon prime is 
n...@geoguard.com as geoguard is apparently the prime 
(sorry, couldn't resist) source for amazon.  The website 
https://thebrotherswisp.com/index.php/geo-and-vpn/
 was also referenced as a good source of contacts for several of the providers.

Jon Young
Vantage TCG

On Fri, Sep 17, 2021 at 10:06 AM Jeffrey D. Sessler 
mailto:j...@scrippscollege.edu>> wrote:
If you aren't blocking P2P anonymizer clients, where user devices are endpoints 
for folks in other regions, Amazon and others may blacklist your IP range.  
These clients may show up with students from other countries, or students who 
have returned from being abroad.

If you have something like Cisco's Umbrella, they have an entire anonymizer 
category you can block, but to be 100% effective, you need to block external 
DNS access so that is harder to circumvent.

Jeff

From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Muraca, Peppino P. 
mailto:pmur...@stonehill.edu>>
Date: Friday, September 17, 2021 at 6:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to 
the internet using a VPN or proxy service)
You don't often get email from 
pmur...@stonehill.edu. Learn why this is 
important
Hi everyone, has anyone come across this yet where Prime video will not play . 
this is what is on the screen ( Your device is connected to the internet using 
a VPN or proxy service. Please disable it and try again.) we have called Amazon 
and they told us to contact our ISP . We only see this on our wireless 
networks. Talking with our ISP it seems this is happening more and more and 
what basically has happened is out NAT ip's for out wireless have been black 
listed and now we have to remove our selves from these lists. Has anyone else 
come across this yet ? if so how successful has it been to remove yourself from 
these lists.

Thank you
Pino

[cid:image001.png@01D7ABB8.E3F9CC90]


**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
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Ohio State's Fall Semester Experience with Wi-Fi/ArubaOS

[Holland, Ryan]

Hi, friends. There’s been a lot of chatter on Educause and other lists related 
to ArubaOS STM issues, ARP issues, code versions, etc. I figured I’d share our 
details with you all in case it helps but at minimum to commiserate with you 
all. I’ve gathered experience notes from 10 other schools, and it seems we’re 
all battling similar and different issues. Chalking it up to another adverse 
effect from this pandemic (and the low usage period that has blinded us of 
issues undoubtedly surfaced from past network changes).

TLDR:

  *   STM issue in stadium – lots of adjustments in place for tomorrow’s game
  *   Potential STM issue in academic campus – eliminated Central On-Prem
  *   Preemptively addressed potential ARP issues from bad clients
  *   TLS clients timeout auth after modifying any netdestination – workaround 
implemented
  *   Intermittent auth timeouts during peaks likely due to Citrix NetScaler 
(load balancers)

Detail:
1.) Our game last weekend was awful in terms of connectivity. We went into the 
game with our MMs on 8.6.0.13 (controllers at 8.6.0.10) to preemptively 
mitigate possible STM issues. With our 6 7240XMs, we got to around 20,000 
clients when we started seeing issues. STM CPU never spiked but the drops 
exponentially increased and clients were kicked offline, causing more station 
management load in a cascading way. Public Safety issues ensued due to our use 
of mobile ticketing and the lack of Internet connectivity for those that had 
yet to download their ticket to their phone’s wallet. We cut all NMS monitoring 
on the controller from the MM, Airwave, Central On-Prem, and AKiPS. We disabled 
802.11k to reduce STM load as well. Controllers were rebooted to “reset” the 
STM process in a clean way and sort of start over, but this didn’t help. Game 
ended as bad as it started.

Going into tomorrow’s here’s what we’re doing / have done:

  *   Increased 6-node cluster supporting the stadium to 10-node
  *   Adjusted client and AP load balancing for the cluster to align with more 
controllers
  *   Disabled client-match in all ARM profiles
  *   Enabled ARP attack protection
  *   Disabled high-efficiency (i.e., disabled 802.11ax features)
  *   Continuing to block all network monitoring
  *   Preparing to disable Passpoint either ahead of the game or in case of 
emergencies

2.) On the academic side, we’re getting a lot of complaints from classrooms 
about students being unable to connect at the start of class. We suspect this 
is performance related to our load balancers (Citrix Netscalers), as when we 
change AAA on some controllers to directly to ClearPass, timeouts decrease 
considerably for those controllers. Case opened with Citrix, and we’ve 
increased memory to our virtual load balancers and will be adding CPU cores 
this evening. Fingers crossed.

3.) We learned from Aruba that Central On-Prem (COP) aggressively bootstraps to 
the controllers every 5min causing considerable STM load. We put a block on the 
controllers for tcp4343 from COP to prevent this load.

4.) We paid attention to others’ ARP issues and proactively implemented ARP 
attacks from bad performing clients on the controller.

5.) We’ve battled an issue for 20 months wherein we make a change to a 
netdestination and seemingly unrelated causes our TLS clients to start timing 
out authentications. This week, we discovered that an EAP packet of 1514 was 
being sent but no response received. We suspect the controller was blocking 
that, so we decreased the EAP fragmentation size on the controllers to 1400, 
eliminating this issue. (Finally, a win!)

6.) Aruba is actively working on efficiencies and will likely provide us a 
c-build in the next 1+ weeks. It’s unclear what exactly will make it into that 
c-build and the degree to which it’ll improve things.

I’m happy to provide more detail for anyone that wants it.

Best of luck to everyone!!

Ryan Holland
Associate Director, Wireless & Network Engineering
The Ohio State University
Office of the Chief Information Officer Enterprise Networking
102 Telecommunications Network Center (TNC), 320 W. 8th Ave, Columbus, OH 43201
614-292-9906 Office
holland@osu.edu / 
wireless.osu.edu


**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
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and subscription information can be found at https://www.educause.edu/community

Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

[Jon Young]

There have been several threads over this on the NANOG list with a sudden
uptick in this issue for several of the streaming services.  My takeaway
from the posts is that amazon has been easier to deal with than some other
others (.e.g., Disney+) and that the best contact to resolve this for
amazon prime is n...@geoguard.com as geoguard is apparently the prime
(sorry, couldn't resist) source for amazon.  The website
https://thebrotherswisp.com/index.php/geo-and-vpn/ was also referenced as a
good source of contacts for several of the providers.

Jon Young
Vantage TCG

On Fri, Sep 17, 2021 at 10:06 AM Jeffrey D. Sessler 
wrote:

> If you aren’t blocking P2P anonymizer clients, where user devices are
> endpoints for folks in other regions, Amazon and others may blacklist your
> IP range.  These clients may show up with students from other countries, or
> students who have returned from being abroad.
>
>
>
> If you have something like Cisco’s Umbrella, they have an entire
> anonymizer category you can block, but to be 100% effective, you need to
> block external DNS access so that is harder to circumvent.
>
>
>
> Jeff
>
>
>
> *From: *The EDUCAUSE Wireless Issues Community Group Listserv <
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Muraca, Peppino P. <
> pmur...@stonehill.edu>
> *Date: *Friday, September 17, 2021 at 6:17 AM
> *To: *WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU <
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
> *Subject: *[WIRELESS-LAN] Amazon prime video error (Your device is
> connected to the internet using a VPN or proxy service)
>
> You don't often get email from pmur...@stonehill.edu. Learn why this is
> important 
>
> Hi everyone, has anyone come across this yet where Prime video will not
> play . this is what is on the screen ( Your device is connected to the
> internet using a VPN or proxy service. Please disable it and try again.)
> we have called Amazon and they told us to contact our ISP . We only see
> this on our wireless networks. Talking with our ISP it seems this is
> happening more and more and what basically has happened is out NAT ip’s for
> out wireless have been black listed and now we have to remove our selves
> from these lists. Has anyone else come across this yet ? if so how
> successful has it been to remove yourself from these lists.
>
>
>
> Thank you
>
> Pino
>
>
>
>
>
> **
> Replies to EDUCAUSE Community Group emails are sent to the entire
> community list. If you want to reply only to the person who sent the
> message, copy and paste their email address and forward the email reply.
> Additional participation and subscription information can be found at
> https://www.educause.edu/community
> 
>
> **
> Replies to EDUCAUSE Community Group emails are sent to the entire
> community list. If you want to reply only to the person who sent the
> message, copy and paste their email address and forward the email reply.
> Additional participation and subscription information can be found at
> https://www.educause.edu/community
>

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

[Jeffrey D. Sessler]

If you aren’t blocking P2P anonymizer clients, where user devices are endpoints 
for folks in other regions, Amazon and others may blacklist your IP range.  
These clients may show up with students from other countries, or students who 
have returned from being abroad.

If you have something like Cisco’s Umbrella, they have an entire anonymizer 
category you can block, but to be 100% effective, you need to block external 
DNS access so that is harder to circumvent.

Jeff

From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Muraca, Peppino P. 

Date: Friday, September 17, 2021 at 6:17 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to 
the internet using a VPN or proxy service)
You don't often get email from pmur...@stonehill.edu. Learn why this is 
important
Hi everyone, has anyone come across this yet where Prime video will not play . 
this is what is on the screen ( Your device is connected to the internet using 
a VPN or proxy service. Please disable it and try again.) we have called Amazon 
and they told us to contact our ISP . We only see this on our wireless 
networks. Talking with our ISP it seems this is happening more and more and 
what basically has happened is out NAT ip’s for out wireless have been black 
listed and now we have to remove our selves from these lists. Has anyone else 
come across this yet ? if so how successful has it been to remove yourself from 
these lists.

Thank you
Pino

[cid:image001.png@01D7AB92.8EF49ED0]


**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

RE: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

[Muraca, Peppino P.]

Hi everyone, so far I have checked what our ISP has sent us and I can't seem to 
find the smoking gun. I think this will be something we will have to go through 
amazon to try or help get resolved but Im sure that will not be easy at all.


Here is the link of resources I have seen others use to get the VPN issue 
cleared up on streaming services.

https://thebrotherswisp.com/index.php/geo-and-vpn/

Thanks


Peppino Muraca
Manager of Network Services
Stonehill College
W:508-565-1193
C:508-243-5910
pmur...@stonehill.edu




From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of Joe Walker
Sent: Friday, September 17, 2021 9:24 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is 
connected to the internet using a VPN or proxy service)

We recently had this issue as well and funneling through the different levels 
of support on the Amazon Prime TV side just to talk to someone that knew what I 
was talking about was infuriating to say the least. I did receive an email this 
morning from Amazon saying the issue was "resolved" but I haven't yet verified. 
 As far as I can tell there isn't any sort of documentation anywhere from 
Amazon that shows the criteria for what they deem to be a VPN or proxy nor is 
there any documentation on how to appeal/remove your IP's from this list.



Joe Walker
Network and Telecommunication Services
Kansas State University
(785)532-4997
f...@ksu.edu

From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Muraca, Peppino P. 
mailto:pmur...@stonehill.edu>>
Sent: Friday, September 17, 2021 8:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to 
the internet using a VPN or proxy service)


This email originated from outside of K-State.


Hi everyone, has anyone come across this yet where Prime video will not play . 
this is what is on the screen ( Your device is connected to the internet using 
a VPN or proxy service. Please disable it and try again.) we have called Amazon 
and they told us to contact our ISP . We only see this on our wireless 
networks. Talking with our ISP it seems this is happening more and more and 
what basically has happened is out NAT ip's for out wireless have been black 
listed and now we have to remove our selves from these lists. Has anyone else 
come across this yet ? if so how successful has it been to remove yourself from 
these lists.



Thank you

Pino



[cid:image001.png@01D7ABA9.92E51B70]



**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
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paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

RE: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

[Matthew Burge]

We also had this issue recently.  I never even got to someone that knew what 
was going on, they just said they would put a ticket in.  A day or two later 
and I get a resolved response but I have no idea what they did.  We have not 
had any more complaints but I'm betting that Amazon will have this issue pop up 
again at the start of the next semester.

Matt Burge
ECSE Advanced # 199
Wireless Engineer 1
Louisiana State University
Ph# (225)578-0009



From: The EDUCAUSE Wireless Issues Community Group Listserv 
 On Behalf Of Joe Walker
Sent: Friday, September 17, 2021 8:24 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected 
to the internet using a VPN or proxy service)

We recently had this issue as well and funneling through the different levels 
of support on the Amazon Prime TV side just to talk to someone that knew what I 
was talking about was infuriating to say the least. I did receive an email this 
morning from Amazon saying the issue was "resolved" but I haven't yet verified. 
 As far as I can tell there isn't any sort of documentation anywhere from 
Amazon that shows the criteria for what they deem to be a VPN or proxy nor is 
there any documentation on how to appeal/remove your IP's from this list.



Joe Walker
Network and Telecommunication Services
Kansas State University
(785)532-4997
f...@ksu.edu

From: The EDUCAUSE Wireless Issues Community Group Listserv 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> 
on behalf of Muraca, Peppino P. 
mailto:pmur...@stonehill.edu>>
Sent: Friday, September 17, 2021 8:17 AM
To: 
WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>>
Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to 
the internet using a VPN or proxy service)


This email originated from outside of K-State.


Hi everyone, has anyone come across this yet where Prime video will not play . 
this is what is on the screen ( Your device is connected to the internet using 
a VPN or proxy service. Please disable it and try again.) we have called Amazon 
and they told us to contact our ISP . We only see this on our wireless 
networks. Talking with our ISP it seems this is happening more and more and 
what basically has happened is out NAT ip's for out wireless have been black 
listed and now we have to remove our selves from these lists. Has anyone else 
come across this yet ? if so how successful has it been to remove yourself from 
these lists.



Thank you

Pino



[cid:image001.png@01D7AB9D.DE0D55B0]



**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at 
https://www.educause.edu/community

**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
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paste their email address and forward the email reply. Additional participation 
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Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

[Sidharth Nandury]

Interestingly, we had one student report this as of yet. We've seen this
generally with gaming websites such as steam. We've reached out to the
student to test again after Joe mentioned it as "Resolved", but please do
update the list if anyone else has more use cases to know that it is in
fact resolved. If not, we might try to provide the few users a public IP
space as a workaround and test further.

Sid

On Fri, Sep 17, 2021 at 9:24 AM Joe Walker  wrote:

> We recently had this issue as well and funneling through the different
> levels of support on the Amazon Prime TV side just to talk to someone that
> knew what I was talking about was infuriating to say the least. I did
> receive an email this morning from Amazon saying the issue was "resolved"
> but I haven't yet verified.  As far as I can tell there isn't any sort of
> documentation anywhere from Amazon that shows the criteria for what they
> deem to be a VPN or proxy nor is there any documentation on how to
> appeal/remove your IP's from this list.
>
>
>
>
> Joe Walker
>
> Network and Telecommunication Services
>
> Kansas State University
>
> (785)532-4997
>
> f...@ksu.edu
> --
> *From:* The EDUCAUSE Wireless Issues Community Group Listserv <
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Muraca, Peppino P. <
> pmur...@stonehill.edu>
> *Sent:* Friday, September 17, 2021 8:17 AM
> *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU <
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>
> *Subject:* [WIRELESS-LAN] Amazon prime video error (Your device is
> connected to the internet using a VPN or proxy service)
>
>
> This email originated from outside of K-State.
>
> Hi everyone, has anyone come across this yet where Prime video will not
> play . this is what is on the screen ( Your device is connected to the
> internet using a VPN or proxy service. Please disable it and try again.) we
> have called Amazon and they told us to contact our ISP . We only see this
> on our wireless networks. Talking with our ISP it seems this is happening
> more and more and what basically has happened is out NAT ip’s for out
> wireless have been black listed and now we have to remove our selves from
> these lists. Has anyone else come across this yet ? if so how successful
> has it been to remove yourself from these lists.
>
>
>
> Thank you
>
> Pino
>
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-- 

[image: Denison University] 

*Sidharth S. Nandury*
(He, Him, His)
*Infrastructure and Operations Manager*
Information Technology Services

100 West College Street, Granville, OH 43023
 | Burton
Hall 
Office: 740-587-5533 <1-740-587-5533> | Mobile: 516-314-4413
<1-516-314-4413>
nandu...@denison.edu 
https://denison.edu/campus/technology/service-desk

NOTICE: This email message and all attachments transmitted with it may
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Replies to EDUCAUSE Community Group emails are sent to the entire community 
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Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

[Joe Walker]

We recently had this issue as well and funneling through the different levels 
of support on the Amazon Prime TV side just to talk to someone that knew what I 
was talking about was infuriating to say the least. I did receive an email this 
morning from Amazon saying the issue was "resolved" but I haven't yet verified. 
 As far as I can tell there isn't any sort of documentation anywhere from 
Amazon that shows the criteria for what they deem to be a VPN or proxy nor is 
there any documentation on how to appeal/remove your IP's from this list.



Joe Walker
Network and Telecommunication Services
Kansas State University
(785)532-4997
f...@ksu.edu

From: The EDUCAUSE Wireless Issues Community Group Listserv 
 on behalf of Muraca, Peppino P. 

Sent: Friday, September 17, 2021 8:17 AM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU 
Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to 
the internet using a VPN or proxy service)


This email originated from outside of K-State.


Hi everyone, has anyone come across this yet where Prime video will not play . 
this is what is on the screen ( Your device is connected to the internet using 
a VPN or proxy service. Please disable it and try again.) we have called Amazon 
and they told us to contact our ISP . We only see this on our wireless 
networks. Talking with our ISP it seems this is happening more and more and 
what basically has happened is out NAT ip’s for out wireless have been black 
listed and now we have to remove our selves from these lists. Has anyone else 
come across this yet ? if so how successful has it been to remove yourself from 
these lists.



Thank you

Pino



[cid:image003.png@01D7ABA4.C8387B50]



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list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community

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Replies to EDUCAUSE Community Group emails are sent to the entire community 
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Amazon prime video error (Your device is connected to the internet using a VPN or proxy service)

[Muraca, Peppino P.]

Hi everyone, has anyone come across this yet where Prime video will not play . 
this is what is on the screen ( Your device is connected to the internet using 
a VPN or proxy service. Please disable it and try again.) we have called Amazon 
and they told us to contact our ISP . We only see this on our wireless 
networks. Talking with our ISP it seems this is happening more and more and 
what basically has happened is out NAT ip's for out wireless have been black 
listed and now we have to remove our selves from these lists. Has anyone else 
come across this yet ? if so how successful has it been to remove yourself from 
these lists.

Thank you
Pino

[cid:image003.png@01D7ABA4.C8387B50]


**
Replies to EDUCAUSE Community Group emails are sent to the entire community 
list. If you want to reply only to the person who sent the message, copy and 
paste their email address and forward the email reply. Additional participation 
and subscription information can be found at https://www.educause.edu/community