On Tue, 12 Oct 1999, Charles Forsythe wrote:
> I'll try to keep this brief:
>
> There is frequent griping about the volume of this mailing list,
> particularly with respect to questions that start "someone has
> probably answered this already...".
>
> Nic Ferrier and others point people to the list archive, which is
> somewhat helpful, but how about a weekly FAQ (or URL to a FAQ in the
> footer of every email)? If newcomers to the list could read the FAQ
> first, I'll bet it would cut out at least 20% of the volume (session
> problems alone must account for that much traffic).
>
> People who ask questions that are answered in the FAQ could be
> redirected to the FAQ without inciting redundant discussion on the
> list.
>
> We need:
>
> * Maintainers,
> * A site to host the FAQ
> * Some cooperation from the list maintainers to help point
> newbies to the FAQ.
>
> How about it?
Um, there already *is* such a regular posting to this list. Every
week James Duncan Davidson (automatically, I'm sure) makes a post
entitled "Servlet FAQ & Resource Information", which lists a bunch of
FAQs/resources (as the name suggests :-), some Sun, some third-party,
that people can use to find answers to their questions. If you have
additions to suggest for that list, or some way to make it more
prominent/noticable, I'm sure he'd be open to them.
The real trick is getting people to use those resources first.
Milt Epstein
Research Programmer
Software/Systems Development Group
Computing and Communications Services Office (CCSO)
University of Illinois at Urbana-Champaign (UIUC)
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