RE: ShopTalk: UPS

[bob boone]

Tflan, No I have not had similar problems with UPS in the past 7-8 years. Once when I lived in Alabama they delivered a package to a house two doors away, but that idiot just left it there and I happened to notice it several days later while walking the dog!! I have had the same driver now for the past six years and I think it is more the individual driver than a general UPS problem!!   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of tflan Sent: Tuesday, September 03, 2002 7:04 PM To: ShopTalk Subject: ShopTalk: UPS   Hi;   Is anyone having problems with UPS deliveries? 6 of my last 8 orders were delivered to the wrong address or not delivered at all. Dealing with UPS is a nightmare when there's a problem. Trying to get a human to listen to the problem and take action is nearly impossible. I get the same response; "send us the shipper's name, address, customer number, tracking number, contents of the package" and on and on. How the hell is a recipient supposed to know that stuff? So, I always contact the shipper and I always respond to UPS's request (demands?). I tell the shipper what the problem is and I tell UPS that I need to speak with someone in command. Mostly the shipper will re-ship. Mostly UPS is unresponsive.   UPS always says they'll have an answer within 8 days. The answer is, always, "our records show that the package was delivered on such and such a date and left on the front porch," or something to that effect. The last "delivered" package was delivered to a house a quarter-mile from mine. The driver swore he left it at my doorstep. When asked to describe my house - it is unique both in design and paint scheme (that's the way it was when I bought it) the driver described a different house. He still insisted he delivered it here, though.   I realize folks here on this forum live in many different parts of the U.S., and the world. Aside from lost packages, how have problems been solved with UPS? This phenomenon didn't exist when I was in business in Long Beach, but since I've been here in the Central Valley of CA it has become a real pain in the butt.   TFlan