Re: ShopTalk: UPS

[Steve \"Cub\" Culbreth]

TFlan,   I've heard horror stories about UPS, but in Hawaii they beat FedExcuse hands down.  FedExcuse has rode past my shop on many occasions only to swear up and down that I wasn't available to take receipt. Then I have to haul my butt over 20 miles to pick up the box from their location.  I can't begin to count the days my boxes have sat on the ramp at the Honolulu Airport waiting to be processed. I guess it all depends on where you are :-(   Cub ----- Original Message ----- From: tflan To: ShopTalk Sent: Tuesday, September 03, 2002 4:03 PM Subject: ShopTalk: UPS Hi;   Is anyone having problems with UPS deliveries? 6 of my last 8 orders were delivered to the wrong address or not delivered at all. Dealing with UPS is a nightmare when there's a problem. Trying to get a human to listen to the problem and take action is nearly impossible. I get the same response; "send us the shipper's name, address, customer number, tracking number, contents of the package" and on and on. How the hell is a recipient supposed to know that stuff? So, I always contact the shipper and I always respond to UPS's request (demands?). I tell the shipper what the problem is and I tell UPS that I need to speak with someone in command. Mostly the shipper will re-ship. Mostly UPS is unresponsive.   UPS always says they'll have an answer within 8 days. The answer is, always, "our records show that the package was delivered on such and such a date and left on the front porch," or something to that effect. The last "delivered" package was delivered to a house a quarter-mile from mine. The driver swore he left it at my doorstep. When asked to describe my house - it is unique both in design and paint scheme (that's the way it was when I bought it) the driver described a different house. He still insisted he delivered it here, though.   I realize folks here on this forum live in many different parts of the U.S., and the world. Aside from lost packages, how have problems been solved with UPS? This phenomenon didn't exist when I was in business in Long Beach, but since I've been here in the Central Valley of CA it has become a real pain in the butt.   TFlan