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You guys haven't seen a UPS Driver like we have down
here. His name is Frankie. One of my
nieghbors lives in the middle of the block and "HAD" a single entrance
driveway, but he got lots of packages so what Frankie did was start
driving through the trees, woods, until now the guy has around-a-bout
driveway. Once he delivered a $1395.00 digital camera to
my house, left it in the shop on top of one of my dirtiest work
bench's and since I was real busy, he said that he didn't want to disturb
me while I was busy so he signed for it using my
name. Four days later when I still had no camera I
recalled the store and had them run a check on the camera because , as far
as I knew, still not received it. They called back in
about 15 minutes and told me that not only did I receive it but
i also signed for it. Sure enough after tearing the shop
apart I found it under a pile of crap. HE NO LONGER SIGNS
ANYTHING FOR ME.
RK
Manufacturer's of World Class Golf Club Repair
Equipment
-------Original Message-------
Date: Tuesday,
September 03, 2002 10:10:16 PM
Subject: ShopTalk:
UPS
Hi;
Is anyone having problems with UPS
deliveries? 6 of my last 8 orders were delivered to the wrong address or
not delivered at all. Dealing with UPS is a nightmare when there's a
problem. Trying to get a human to listen to the problem and take action is
nearly impossible. I get the same response; "send us the shipper's name,
address, customer number, tracking number, contents of the package" and on
and on. How the hell is a recipient supposed to know that stuff?
So, I always contact the shipper and I always respond to UPS's
request (demands?). I tell the shipper what the problem is and I tell UPS
that I need to speak with someone in command. Mostly the shipper will
re-ship. Mostly UPS is unresponsive.
UPS always says they'll have an
answer within 8 days. The answer is, always, "our records show
that the package was delivered on such and such a date and left on the
front porch," or something to that effect. The last "delivered" package
was delivered to a house a quarter-mile from mine. The driver swore he
left it at my doorstep. When asked to describe my house - it is unique
both in design and paint scheme (that's the way it was when I bought it)
the driver described a different house. He still insisted he delivered it
here, though.
I realize folks here on this forum live in
many different parts of the U.S., and the world. Aside from lost packages,
how have problems been solved with UPS? This phenomenon didn't exist when
I was in business in Long Beach, but since I've been here in the Central
Valley of CA it has become a real pain in the butt.
TFlan
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