----- Original Message -----
Sent: Tuesday, September 03, 2002 10:03
PM
Subject: ShopTalk: UPS
Hi;
Is anyone having problems with UPS deliveries? 6
of my last 8 orders were delivered to the wrong address or not delivered at
all. Dealing with UPS is a nightmare when there's a problem. Trying to get a
human to listen to the problem and take action is nearly impossible. I get the
same response; "send us the shipper's name, address, customer number, tracking
number, contents of the package" and on and on. How the hell is a
recipient supposed to know that stuff? So, I always contact the shipper
and I always respond to UPS's request (demands?). I tell the shipper what the
problem is and I tell UPS that I need to speak with someone in command. Mostly
the shipper will re-ship. Mostly UPS is unresponsive.
UPS always says they'll have an answer
within 8 days. The answer is, always, "our records show that the
package was delivered on such and such a date and left on the front porch," or
something to that effect. The last "delivered" package was delivered to a
house a quarter-mile from mine. The driver swore he left it at my doorstep.
When asked to describe my house - it is unique both in design and paint scheme
(that's the way it was when I bought it) the driver described a different
house. He still insisted he delivered it here, though.
I realize folks here on this forum live in many
different parts of the U.S., and the world. Aside from lost packages, how have
problems been solved with UPS? This phenomenon didn't exist when I was in
business in Long Beach, but since I've been here in the Central Valley of CA
it has become a real pain in the butt.
TFlan
