I'll have to see if I can find an archive of qmail support forums.
To a certain extent, any unix tool is going to have irritable "gruff" support.
Bill C was/is referring to something slightly more out of the ordinary: djbware and its followers.
The users are rarely notable except for the idiots who believe that DJB is incapable of stating any falsehoods, even on issues where he has a long record of emotional and borderline paranoid behavior. There is certainly a difference between satisfied users and followers, and DJB has a rather disconcerting tendency to generate and agitate followers.
Although, the list of techniques you posted is good and relevant, even for that ilk.
Indeed. Such tactics apply for all software, and particularly software for which 'community' support systems are used. SIMS, Solaris, qmail, Postfix, whatever.
There are also some real technical problems with qmail that have been seen as quirky in the past but are becoming increasingly problematic, notably the fact that its SMTP daemon does not validate local users before accepting mail without a 3rd-party patch. The mix of odd licensing and author ego in qmail means that most people will be best served by a qmail built from the original source plus a stack of those 3rd-party patches, a process that does not lend itself to the novice Unix admin.
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Bill Cole [EMAIL PROTECTED]
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