Scott Lawrence wrote:
> On Thu, 2009-02-12 at 13:05 +0530, Chaitra wrote:
>> Hi,
>> Currently the 'Extension' field on the Conference, ACD line and Hunt 
>> group screens does not support numbers/extensions having prefix as + 
>> thus displaying an error message "Please enter digits only, for example: 
>> 123"
>>
>> Support for this would help in the following usecase:
>> If a PSTN caller wants to join a conference by calling through ITSP, he 
>> has to dial the ITSP directory number, which in turn has to be assigned 
>> as the conference extension. To make this interoperable with different 
>> ITSPs, the conference extensions should support all types of number 
>> formats. This is true for other features such as ACD and Hunt Groups as 
>> well.
>>
>> The need for supporting extensions having prefix as + arises while using 
>> bandwidth.com as the ITSP. The Bandwidth numbers are in the default 
>> E.164 format, which is '+14444444444' . Hence it is mandatory that the 
>> SCS extensions have a prefix of +1 to receive the Inbound calls.

It's easier to maintain a dial rule that converts incoming numbers (for
example by stripping +1 prefix) than to maintain aliases or extensions that
match incoming numbers.

>>
>> Could this be implemented? If yes I would file an improvement/bug for 
>> the same.
> 
> I agree - the + should be allowed as the first character anywhere a
> phone number is expected.
> 
> 

I think the idea was that extension is what you can type on the standard
phone keyboard (it's defined as validPhone: [\d*]+). But I think it's
completely arbitrary. Probably no reason not to allow for '+'.

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