All,
I have confirmed that any revision higher that 8.2-2SR4S
will reject the call. Also, Call-Hold is working with 8.2-2SR4S,
however, call-transfer only works if the 2nd party answers. It will not
work if no one answers (ie, call will not go to voicemail and cisco
phone displays Call Transfer Failed.). I this there is something going
on with the merge messages. I am going to debug further.
I am
From: [email protected]
[mailto:[email protected]] On Behalf Of Becker, Jesse
Sent: Thursday, March 19, 2009 2:06 PM
To: Robert Joly; [email protected]
Subject: Re: [sipX-dev] Polycoms will not call Ciscos
All,
I may be a Cisco firmware issue. I compared the two
servers (my 3.10 and 3.11) and I had a slightly different firmware
version of the Cisco SIP on the servers. I am going back to the 3.11
server with the older firmware to see if the calling works. What is
really frustrating is that Sen and I are close to having the config
server generate the necessary cnf.xml for full operation of the phone.
The sad thing is that every single version of Cisco SIP firmware has one
thing that does not work. Some have bad WMI, some have bad time, and it
seems there latest refuses calls from the Polycoms, will not do call
hold or transfer. I am going to retest on 3.11 now and will report soon.
I HATE CISCO (now I feel better).
Jes
From: Robert Joly [mailto:[email protected]]
Sent: Thursday, March 19, 2009 1:15 PM
To: Becker, Jesse; [email protected]
Subject: RE: [sipX-dev] Polycoms will not call Ciscos
Jesse,
Very odd. Looked at the traces and nothing jumps out at me. Is there
any chance you could generate a new set of traces of the 'Polycom calls
Cisco' scenario on a 3.10 load?
Thanks,
bob
________________________________
From: [email protected]
[mailto:[email protected]] On Behalf Of Becker, Jesse
Sent: Wednesday, March 18, 2009 5:08 PM
To: [email protected]
Subject: Re: [sipX-dev] Polycoms will not call Ciscos
All,
I decided to test the scenario below on SipX
3.10 and everything worked fine. This seems to be isolated to 3.11.
Polycoms can call the Cisco phones and vice versa. I am using the same
Cisco config files that I used on 3.11. Has anyone had a chance to
review the traces that I included in the previous email? Is there any
other information I should provide?
Thanks,
Jes
From: [email protected]
[mailto:[email protected]] On Behalf Of Becker, Jesse
Sent: Monday, March 16, 2009 4:39 PM
To: Scott Lawrence
Cc: [email protected]
Subject: Re: [sipX-dev] Polycoms will not call Ciscos
All,
I believe I have generated the files correctly. I used the
calling-party-extension@ as my token so I hope that pulled the correct
information. I also cleared all my logs before doing the test calls and
creating the trace files.
The attached ZIP includes two files. A CiscotoPolycom.xml files
which is sucessful. And a PolycomtoCisco.xml file which drops the call
directly to voicemail. Please note that a Polycom can call another
Polycom fine and a Cisco can call any phone with no issues.
The Polycom phone used has a line appearance of 7910. The model
of the phone is 550, and the IP address is 172.16.99.13.
The Cisco phone used has a line appearance of 7903. The model of
the phone is 7911, and the IP address is 172.16.99.14.
The SipX servier is 172.16.99.10. All devices reside on the same
network switch.
The CiscotoPolycom.xml file should show a call from 7903 to
7910.
The PolycomtoCisco.xml file should show a call from 7910 to
7903.
Please let me know if I did the trace incorrectly or if you
require additional information.
Thanks,
Jes
-----Original Message-----
From: Scott Lawrence [mailto:[email protected]]
Sent: Fri 3/13/2009 8:02 PM
To: Becker, Jesse
Cc: [email protected]
Subject: Re: [sipX-dev] Polycoms will not call Ciscos
On Fri, 2009-03-13 at 18:41 -0400, Becker, Jesse wrote:
> All,
>
> I am working on testing the latest CiscoPlus
patch for
> Sen. I currently have a mix of Polycoms (650, 550, and 430s
all
> running firmware 3.1.1) and Cisco (7911 running firmware
SIP.8-4-4).
> All the phones are showing as registered on the server. Cisco
phones
> can call any device (another Cisco, Polycom, Voicemail, ect).
However,
> the Polycoms seem to only be able to call voicemail and other
> Polycoms. If I call from a Polycom to an extension on a Cisco
phone it
> goes straight to voicemail.
>
>
>
> Does anyone have any ideas on where I should start
troubleshooting?
> Has anyone else run into an issue where the Polycoms will only
call
> each other?
To debug this, you'll need to trace the message flow and see
what's going wrong. See:
http://sipx-wiki.calivia.com/index.php/Display_SIP_message_flow_using_Si
pviewer#Getting_SIP_Messages_to_display
when you get the trace data, take a look at it using sipviewer
and/or post the trace with a description of your configuration
(identify components by IP address), what you were doing, and
which call in the trace you're talking about (by call-id or
frame number in the trace, preferably).
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