I am going to have to test mine and Sen's CiscoPlus configurations with every version of the Cisco firmware so I can figure which one we should recommend to users. I am starting to think Cisco did this on purpose so we are forced into using Call Manager.
From: Becker, Jesse Sent: Thursday, March 19, 2009 2:37 PM To: Becker, Jesse; Robert Joly; [email protected] Cc: [email protected] Subject: RE: [sipX-dev] Polycoms will not call Ciscos All, I have confirmed that any revision higher that 8.2-2SR4S will reject the call. Also, Call-Hold is working with 8.2-2SR4S, however, call-transfer only works if the 2nd party answers. It will not work if no one answers (ie, call will not go to voicemail and cisco phone displays Call Transfer Failed.). I this there is something going on with the merge messages. I am going to debug further. I am From: [email protected] [mailto:[email protected]] On Behalf Of Becker, Jesse Sent: Thursday, March 19, 2009 2:06 PM To: Robert Joly; [email protected] Subject: Re: [sipX-dev] Polycoms will not call Ciscos All, I may be a Cisco firmware issue. I compared the two servers (my 3.10 and 3.11) and I had a slightly different firmware version of the Cisco SIP on the servers. I am going back to the 3.11 server with the older firmware to see if the calling works. What is really frustrating is that Sen and I are close to having the config server generate the necessary cnf.xml for full operation of the phone. The sad thing is that every single version of Cisco SIP firmware has one thing that does not work. Some have bad WMI, some have bad time, and it seems there latest refuses calls from the Polycoms, will not do call hold or transfer. I am going to retest on 3.11 now and will report soon. I HATE CISCO (now I feel better). Jes From: Robert Joly [mailto:[email protected]] Sent: Thursday, March 19, 2009 1:15 PM To: Becker, Jesse; [email protected] Subject: RE: [sipX-dev] Polycoms will not call Ciscos Jesse, Very odd. Looked at the traces and nothing jumps out at me. Is there any chance you could generate a new set of traces of the 'Polycom calls Cisco' scenario on a 3.10 load? Thanks, bob ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Becker, Jesse Sent: Wednesday, March 18, 2009 5:08 PM To: [email protected] Subject: Re: [sipX-dev] Polycoms will not call Ciscos All, I decided to test the scenario below on SipX 3.10 and everything worked fine. This seems to be isolated to 3.11. Polycoms can call the Cisco phones and vice versa. I am using the same Cisco config files that I used on 3.11. Has anyone had a chance to review the traces that I included in the previous email? Is there any other information I should provide? Thanks, Jes From: [email protected] [mailto:[email protected]] On Behalf Of Becker, Jesse Sent: Monday, March 16, 2009 4:39 PM To: Scott Lawrence Cc: [email protected] Subject: Re: [sipX-dev] Polycoms will not call Ciscos All, I believe I have generated the files correctly. I used the calling-party-extension@ as my token so I hope that pulled the correct information. I also cleared all my logs before doing the test calls and creating the trace files. The attached ZIP includes two files. A CiscotoPolycom.xml files which is sucessful. And a PolycomtoCisco.xml file which drops the call directly to voicemail. Please note that a Polycom can call another Polycom fine and a Cisco can call any phone with no issues. The Polycom phone used has a line appearance of 7910. The model of the phone is 550, and the IP address is 172.16.99.13. The Cisco phone used has a line appearance of 7903. The model of the phone is 7911, and the IP address is 172.16.99.14. The SipX servier is 172.16.99.10. All devices reside on the same network switch. The CiscotoPolycom.xml file should show a call from 7903 to 7910. The PolycomtoCisco.xml file should show a call from 7910 to 7903. Please let me know if I did the trace incorrectly or if you require additional information. Thanks, Jes -----Original Message----- From: Scott Lawrence [mailto:[email protected]] Sent: Fri 3/13/2009 8:02 PM To: Becker, Jesse Cc: [email protected] Subject: Re: [sipX-dev] Polycoms will not call Ciscos On Fri, 2009-03-13 at 18:41 -0400, Becker, Jesse wrote: > All, > > I am working on testing the latest CiscoPlus patch for > Sen. I currently have a mix of Polycoms (650, 550, and 430s all > running firmware 3.1.1) and Cisco (7911 running firmware SIP.8-4-4). > All the phones are showing as registered on the server. Cisco phones > can call any device (another Cisco, Polycom, Voicemail, ect). However, > the Polycoms seem to only be able to call voicemail and other > Polycoms. If I call from a Polycom to an extension on a Cisco phone it > goes straight to voicemail. > > > > Does anyone have any ideas on where I should start troubleshooting? > Has anyone else run into an issue where the Polycoms will only call > each other? To debug this, you'll need to trace the message flow and see what's going wrong. See: http://sipx-wiki.calivia.com/index.php/Display_SIP_message_flow_using_Si pviewer#Getting_SIP_Messages_to_display when you get the trace data, take a look at it using sipviewer and/or post the trace with a description of your configuration (identify components by IP address), what you were doing, and which call in the trace you're talking about (by call-id or frame number in the trace, preferably).
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