Thanks for the clarification Woof.
IMHO it will be nice to have "press #" prompt as you said.
Could we modify the prompt as, "Dial the name of the person last name
first. _Then press #_. Press 7 for Q and 9 for Z"
Thanks,
Akshata
Andy Spitzer wrote:
Woof!
On Fri, 03 Apr 2009 03:04:31 -0400, Akshata
<[email protected]> wrote:
Hi All,
I observed that there is a delay of 10/11 seconds to list the name of
the users with dial by name.
...
Issue :
The prompt "press 1 for extension..." is played exactly after 10 to 11
seconds. I am sure that in previous build (3.10.X) the prompt used to
play within 5 seconds irrespective of the number of users with same
name.
Is this an intensional changes made with Auto attendant?
Or this should be treated as bug, Please clarify.
Yes, this was an intentional change. The original interdigit timout
was explicitly set to 3 seconds (although the underlying VoiceXML
engine ignored that and used 5 seconds anyway!), which I felt was too
short for dial by name, where the user is searching the keypad for the
correct digits to press that matches a number. Once finished
spelling, the user can press "#" to stop that timeout and force the
system to lookup the digits.
It be nice if the prompt mentioned "press #", but it doesn't. The
prompt also says "last name first" which isn't true either.
--Woof!
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