>>> Akshata <[email protected]> 04/06/09 9:15 AM >>> Thanks for the clarification Woof.
IMHO it will be nice to have "press #" prompt as you said. Could we modify the prompt as, "Dial the name of the person last name first. _Then press #_. Press 7 for Q and 9 for Z" Thanks, Akshata Andy Spitzer wrote: > Woof! > > On Fri, 03 Apr 2009 03:04:31 -0400, Akshata > <[email protected]> wrote: > >> Hi All, >> >> I observed that there is a delay of 10/11 seconds to list the name of >> the users with dial by name. > ... >> Issue : >> The prompt "press 1 for extension..." is played exactly after 10 to 11 >> seconds. I am sure that in previous build (3.10.X) the prompt used to >> play within 5 seconds irrespective of the number of users with same >> name. >> >> Is this an intensional changes made with Auto attendant? >> Or this should be treated as bug, Please clarify. >> > > Yes, this was an intentional change. The original interdigit timout > was explicitly set to 3 seconds (although the underlying VoiceXML > engine ignored that and used 5 seconds anyway!), which I felt was too > short for dial by name, where the user is searching the keypad for the > correct digits to press that matches a number. Once finished > spelling, the user can press "#" to stop that timeout and force the > system to lookup the digits. > It be nice if the prompt mentioned "press #", but it doesn't. The > prompt also says "last name first" which isn't true either. > > --Woof! > The caller is also asked to dial the last name (but it does the lookups if you enter the first name too), and it will find results with only a few characters entered, not the entire name. Wouldn't "Please enter the first few letters of the first or last name and press #" be easier and more effective? _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
