Hi Akshata, Only one phone, and not reproducible... OK, can you keep an eye on it? Bump up the logging on this phone. Try Application, Configuration, and Key Observer at "Moderate detail" and everything else at "Low detail". Thanks.
-Paul [email protected] ________________________________ From: Akshata [mailto:[email protected]] Sent: April 7, 2009 2:07 AM To: Mossman, Paul (CAR:9D30) Cc: sipx-dev; Campbell, Alfred (BL60:9D30); Parfitt, Christopher (MOP:9D30); Venkataramana, Raghu QANTOM (External:EXTRNL:QANTOM); Ananda Subject: Re: Polycom 650 : "New call" soft button issue Hi Paul, Thanks for the clarification. I checked with polycom_sip.cfg file. It got generated properly. The parameter softkey.feature.newcall is set to "1" and it was not available with any other of the phone's config files. But still the "New call" soft key was not available with phone. This was happening only with my Polycom 650 phone. So I deleted the registered phone and re-registered. Now the "New call" soft key appears while transfer. I think, as you said, setting to hide the New Call softkey when there is "another way to place a call" somehow got activated with this particular phone. After re-registration the phone is able to get "New call" soft key while transfer. Thanks for the help, Akshata Paul Mossman wrote: Hi Akshata, There actually is a setting to hide the New Call softkey when there is "another way to place a call." But this is off by default, and we don't even expose it for configuration in sipXconfig. Sounds like this behaviour has somehow been activated in your 650. (All your 650 and 670s, or just one?) Double check your config files for the softkey.feature.newcall setting. It should be in polycom_sip.cfg with a value of "1", and it should not appear in any other of the phone's config files. If this is the case, then raise a Polycom XTRN and assign it to me. If you find softkey.feature.newcall="0" anywhere, then we have a sipXconfig (Polycom plug-in) bug. -Paul [email protected] ________________________________ From: Parfitt, Christopher (MOP:9D30) Sent: April 6, 2009 3:50 AM To: 'Akshata'; sipx-dev Cc: Mossman, Paul (CAR:9D30); Campbell, Alfred (BL60:9D30) Subject: RE: Polycom 650 : "New call" soft button issue Paul one for you .. ________________________________ From: Akshata [mailto:[email protected]] Sent: 06 April 2009 08:40 To: sipx-dev Cc: Mossman, Paul (CAR:9D30); Parfitt, Christopher (MOP:9D30); Campbell, Alfred (BL60:9D30) Subject: Polycom 650 : "New call" soft button issue Hi All, I have a query about Polycom 650 with blind transfer feature Steps : 1. Dial an extension from 650 (Polycom 650 phone) 2. Answer the call 3. Do a blind transfer to a busy phone (VM disabled) from 650 (Polycom 650 phone) Here, When the call fails generally four soft keys will be available with phone 1. Resum 2. New Call 3. Transfer 4. Conference With all other phone models above soft keys are available EXCEPT Polycom 650 2. "New Call" soft key is not available with polycom 650. Is there any setting to enable this softkey or this is an issue with polycom 650 ? -- Thanks, Akshata Saralaya
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