Sure Paul,
If it is reproducible, I will get back to you with all details.
Thanks,
Akshata
Paul Mossman wrote:
Hi Akshata,
Only one phone, and not reproducible... OK, can you keep an eye on it?
Bump up the logging on this phone. Try Application, Configuration,
and Key Observer at "Moderate detail" and everything else at "Low detail".
Thanks.
-Paul
[email protected]
------------------------------------------------------------------------
*From:* Akshata [mailto:[email protected]]
*Sent:* April 7, 2009 2:07 AM
*To:* Mossman, Paul (CAR:9D30)
*Cc:* sipx-dev; Campbell, Alfred (BL60:9D30); Parfitt, Christopher
(MOP:9D30); Venkataramana, Raghu QANTOM (External:EXTRNL:QANTOM);
Ananda
*Subject:* Re: Polycom 650 : "New call" soft button issue
Hi Paul,
Thanks for the clarification.
I checked with *polycom_sip.cfg* file.
It got generated properly. The parameter softkey.feature.newcall
is set to "1" and it was not available with any other of the
phone's config files. But still the "New call" soft key was not
available with phone.
This was happening only with my Polycom 650 phone.
So I deleted the registered phone and re-registered. Now the "New
call" soft key appears while transfer.
I think, as you said, setting to hide the New Call softkey when
there is "another way to place a call" somehow got activated with
this particular phone. After re-registration the phone is able to
get "New call" soft key while transfer.
Thanks for the help,
Akshata
Paul Mossman wrote:
Hi Akshata,
There actually is a setting to hide the New Call softkey when
there is "another way to place a call." But this is off by
default, and we don't even expose it for configuration in
sipXconfig.
Sounds like this behaviour has somehow been activated in your
650. (All your 650 and 670s, or just one?)
Double check your config files for the softkey.feature.newcall
setting. It should be in polycom_sip.cfg with a value of "1",
and it should not appear in any other of the phone's config
files. If this is the case, then raise a Polycom XTRN and assign
it to me.
If you find softkey.feature.newcall="0" anywhere, then we have a
sipXconfig (Polycom plug-in) bug.
-Paul
[email protected]
------------------------------------------------------------------------
*From:* Parfitt, Christopher (MOP:9D30)
*Sent:* April 6, 2009 3:50 AM
*To:* 'Akshata'; sipx-dev
*Cc:* Mossman, Paul (CAR:9D30); Campbell, Alfred (BL60:9D30)
*Subject:* RE: Polycom 650 : "New call" soft button issue
Paul one for you ..
------------------------------------------------------------------------
*From:* Akshata [mailto:[email protected]]
*Sent:* 06 April 2009 08:40
*To:* sipx-dev
*Cc:* Mossman, Paul (CAR:9D30); Parfitt, Christopher
(MOP:9D30); Campbell, Alfred (BL60:9D30)
*Subject:* Polycom 650 : "New call" soft button issue
Hi All,
I have a query about Polycom 650 with blind transfer feature
Steps :
1. Dial an extension from 650 (Polycom 650 phone)
2. Answer the call
3. Do a blind transfer to a busy phone (VM disabled) from 650
(Polycom 650 phone)
Here,
When the call fails generally four soft keys will be
available with phone
1. Resum
2. New Call
3. Transfer
4. Conference
With all other phone models above soft keys are available
EXCEPT Polycom 650
2. "New Call" soft key is not available with polycom 650.
Is there any setting to enable this softkey or this is an
issue with polycom 650 ?
--
Thanks,
Akshata Saralaya
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